7855 comments found.
Hi. After several months of waiting, Oshine v7.1.2 has been updated, though the change log has not been updated since v7.0.9, 23 June 2022… Most importantly, this update still does not provide the latest plugins such as Meta Box Conditional Logic and Meta Box Tabs. The plugins updating via WordPress backend does not work either. And there is no way I can manually update these plugins because they are not even up to date in the theme download zip, not even their change logs. Have you lost interest and engagement in this theme and its so many users?? Please get back to a serious support.
Hi YLph,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi, suddenly when i try to load a template appear the popoup with the text loading template but nothing happen.. i cannot see any template.. any suggestion please?
Hi avocads,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello; I used my license key on my test site, now I can’t use it on my real site
How can I reset my license?
Hi Meoman,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hello; It was my mistake, I deactivated the license in the test area, then activated it on the original site.
The problem is resolved, thank you.
Hello,
Can anyone help me with Webfont Kit. I am trying to upload a custom font and it is not working when I upload the zip file for Step 2. Nothing happens, no errors message or anything.
Hi KyleWan426,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
The “live preview” doesn’t work. The link redirects to 404 error
Hi inhamis,
Sorry for the inconvenience you have faced.
Our technical team is working on this issue. I will keep you posted with further updates soon.
Regards, Sumit
Hi inhamis,
This issue is fixed now please check.
Regards, Sumit
2 Months left for Google Analytics Universal. Any news and plans for implementing GA4 support? All the Best
Hi, I’m having difficulties with changing the color of add to cart button on woocommerce product page. How can this be done?
Also I would like to change the background color of these product pages.
Hi NiklasKiilava,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hey guys, your demo preview site doesn’t seem to be working, I’d like to check out the demos to install this on a new site, but can’t see them at the moment. It’s showing a 404 error. Both the link to the Preview site here on Themeforest and the link to view the product on your own brandexponents site.
Hi Hadronfilmsvan,
Sorry for the inconvaince you have faced.
Our technical team is working on this issue. I will keep you posted with further updates soon.
Regards, Sumit
Looking forward to seeing that back up and running… seems weird that it’s been down this long without a fix.
Still down guys? What’s up?
Hi, can you help me please with the Tatsu footer? i have the site in 4 languages, and i need to translate the custom footer and modify some sontents based on the language. In Tatsu setting i saw that i can select just one custom footer for the whole site even if i have installed WPML.. please can you suggest to me how to proceed?
thanks a lot
Solved.. basically the problem is that Tatsu translate the footer in different languages with WPML but the slug must be the same for all the languages. If you change the slug for each language the translated footer will disappear.
I’m willing to purchase this one but I saw the last update was last year. Are you planning any future updates?
Hi zarzacorp,
I am writing to inform you that our team has recently released an updated version of the theme on Friday. We would like to bring to your attention that the information regarding this update will be promptly updated on Themeforest.
Please do not hesitate to reach out to us if you have any further questions or concerns.
Best regards, Sumit
Hi, Our Woo-Commerce product images do not open in lightbox when clicking on those images. Is there an option somewhere we need to enable or is it automatic theme functionality? Thank You . Website example https://whoframedit.com.au/product/red-flower-canvas/
Hi Halinasplace,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi, when do you expect to respond to my tickets that are more than 2 weeks old?
Hi auroregarreau,
We have already replied to you on 10 April. I request you to please check once in spam folder of your email.
Let me know if you still don’t received any email.
Regards, Sumit
Hi sumi_et I just looked carefully at all my emails from April 10 and I have nothing from support (even in my spam or even in my deleted emails). are you sure it was done? This does not remove the problem of access to my tickets.
Please do something effective quickly
thank you
Hi auroregarreau,
It seems that you have now received our replies.
Please let me know if you need more help.
Regards, Sumit
I just bought this theme and was super excited but I tried to import the v1 Main Demo and it just keeps spinning for over an hour. So now I don’t know what to do.
Hi wearetwenty2,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
On tatsu settings i can’t select active header because there’s no header builder, there’s only footer builder. When i go to the Dashboard and click the link header builder, i get Invalid Post Type. Why is this? Using the latest version
Hi Kevotsai,
Hope you are doing well.
To enable header builder please navigate to this location oshine options > Global Site Layout and Settings > Header Layout from dropdown select “Tatsu Header Builder” and then click on “Save Changes” button.
Please check below-given screenshot link for your reference.
https://nimb.ws/iZ0qxsOnce you perform the above steps then you can access the tatsu header builder.
Let me know if you need more help.
Regards, Sumit
Hi team, I would like log in me in your support plateforme but I had never received the email notification. Is it normal ? I just tried again but nothing. thank you
Hi auroregarreau,
We have received your ticket request and we will reply to you there.
Regards, Sumit
Hi sumit_et, it’s been almost 2 weeks, why is it so long? support promises a response within 48 hours. I have no visibility on my tickets, it’s a disappointing experience.
Hi, how can i update Slider Revolution plugin? “There is a new version (6.6.12) of Slider Revolution available. To update directly register your license key now or purchase a new license key to access all premium features.”
Hi blade76,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I have following errors when importing a demo v21
Failed to import Media “oshine-v21-16”
Failed to import Media “oshine-v21-17”
Failed to import Media “oshine-v21-18”
Failed to import Media “oshine-v21-19”
Failed to import Media “oshine-v21-1”
Failed to import Media “oshinev21-logo-dark”
Failed to import Media “oshine-v21-14”
Failed to import Media “oshine-v21-4”
Failed to import Media “oshine-v21-5”
Failed to import Media “oshine-v21-6”
Failed to import Media “oshine-v21-7”
Failed to import Media “oshine-v21-8”
Failed to import Media “oshine-v21-9”
Failed to import Media “oshine-v21-10”
Failed to import Media “oshine-v21-11”
Failed to import Media “oshine-v21-12”
Failed to import Media “oshine-v21-13”
Failed to import Media “oshine-v21-3”
Failed to import Media “oshine-v21-2”
Failed to import Media “oshine-v21-20”
I have submited a ticked but without any reply.
Any suggestions?
Hi david_teofilovic,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi there, is the current Oshine Theme Version compatible with Wordpress 6.2? Thank you!
Hi miles69,
Yes, the theme is compatible with WordPress 6.2. If you face any issues with it then please submit the support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Great, thank you for your help!
Feature request: can you add a “randomize” button to the justified gallery so that image order can be randomized? thanks!
Hi Erich81,
I’ll take your response as feedback, and will discuss with our team and try to add this feature in our future upcoming release.
Regards,
Hello! Is it possible to modify the settings of a justified gallery so that the layout remains the same through different screen sizes? (and maybe only breakdown to another layout on mobile). See this portfolio as an example of what I mean: https://www.sannalindberg.com/ In that one the top row always has 3 columns for tablets and all desktop sizes.
Hi There
Sorry we don’t have this option in justified gallery, We will take this as suggestion and add this in our upcoming development roadmap so that we can implement this feature.
