Hi david_82, and thank you for appreciating Uncode!
This is not so much inherent to the Uncode theme but more to WooCommerce itself. You can find this option of the WooCommerce plugin settings: https://lopezb.d.pr/i/CNmrYI

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Okay, thank you very much. I will write to support, because I see a bug in the product description, with a bullet point, it is not seen. Inspecting the code, I see that it says display none.

I will write to the support. Thank you.

Hi david_82! Yes, you welcome! We’ll be back asap!

Hi mmkdesigns! We are sorry but without check your site it’s really not possible to understand the possible problem if you have an odd issue other users are not reporting. Please share at least the link to your site. From here we can only suggest to check this article that is the most similar issue we can think: https://support.undsgn.com/hc/en-us/articles/213459729

https://www.mmkdesigns.com. when you scroll down on the website. you’ll see the portfolio section has the placeholders but no content of the portfolio. All the portfolio items are there on the backend.

Hi! Did you test this as suggested? https://support.undsgn.com/hc/en-us/articles/213459729

Hi thecorerealtors! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Thank you! Message with purchase code has been sent

Hi thecorerealtors! We replied a few minutes ago and if you test it now it should work!

Hi xRacer! Next to the error you probably see when you try to use the Purchase Code is a link with specific directions on how to request a migration.
Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi DzielnyTabaluga! We are sorry but without access to the site we don’t have much more suggestions of these:
1 – What happens if you change language and sept English instead of Polish? I remember a strange issue with another user with the Polish language.
2 – What happens if you activate Dynamic SrctSet? https://support.undsgn.com/hc/en-us/articles/4403183673873
3 – Can you confirm that your installation is able to create thumbnails? Please follow the test suggested here: https://support.undsgn.com/hc/en-us/articles/213459729

Language change did not help, but activation of Dynamic SrctSet did. If I choose specific aspect ratio (like 16:9) image does not show. Works only with “regular” aspect. Anyway it is much better than it was. Now all images are visible. Thank you for your help

Hi DzielnyTabaluga and thank you for the confirmation! I think that your installation is not able to create crops since some PHP libraries are missing on your server. Please follow this article: https://support.undsgn.com/hc/en-us/articles/213459729

Hi robinvdstar! Unfortunately, we don’t have other reports and it’s not possible to debug just in words, please at least share the URL of this page and verify if the video is still accessible as standalone content on YouTube.

Hi dunies! From here we cannot understand how your theme version is old. We have customers that have updated the theme from years without any issue. The Builder is not changed but probably the version and the features. It’s always suggested to perform a backup first: https://support.undsgn.com/hc/articles/360001216518
Here you can find the info for the update, probably you need to use the Envato Market plugin method since your version doesn’t have the automatic update procedure: https://support.undsgn.com/hc/articles/214001205

Hi b-jou! Please follow these articles (and videos), when the video is inserted in the Media Library you can use it as a normal background: https//support.undsgn.com/hc/en-us/articles/213457109 and https//support.undsgn.com/hc/en-us/articles/213457149

PS: links updated.

Hi theflexstudio! We understood this to be a message that came up for you on the Plugins page. Unfortunately, we don’t have any other users with this similar report and it remains quite difficult to figure out what happened on your installation. Can you at least send us a screenshot of this message? What version of Slider Revolution do you have?

I am using version 6.6.12 You can see the screenshot at https://previewlab.co.uk/iveagh/revslider.png Can you pls me an address where I can send my login details so that you can take a look as the website was supposed to go live this morning.

Hi theflexstudio! The only thing I can think of is that you used features that are “locked” in the version that is distributed with the theme, at least that is what the message says: https://undsgn.d.pr/i/rsZoKO

Hi tomharperward! Ok we’ll check soon.

I have 4 license of this item mean I buy this theme 4 time but you guys are unable to provide support single time. Is it how things work ?

Hi tomharperward! Can you please clarify? First of all I see that with this account you have created only one ticket, so I don’t understand why you say that all the times we are not able to offer support. Second when you open a ticket it is expressly evidenced that during the weekend the Support Team is not at work (even though you have then been answered both here and on the Help Center). Can you let us know what is wrong with our support and why you say we are unable to offer support all the time?

Hi megapublicidad! It seems that you should update it, the latest version (packed with the new Uncode version) is LayerSlider 7.7.1: https://support.undsgn.com/hc/en-us/articles/213454129
You can follow this article that explains how to update LayerSlider: https://support.undsgn.com/hc/en-us/articles/360002620578

Hi persuader69! Yes it’s possible to ask for a migration of the website. If you have an error please follow the guidelines here: https://support.undsgn.com/hc/en-us/articles/360000849998#deregistration-portability

Hello bryanmbp18, if you could give me the address of your site, I would understand the problem better. The CTA button can be displayed on the right or left depending on this option: https://undsgn.d.pr/i/i0AEPW This is the result: https://undsgn.d.pr/i/n5oaiJ However, if you also have social icons, they will always be further out than the CTA button, this order cannot be changed: https://undsgn.d.pr/i/TTdCsi

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you for this. So it’s not possible to use the Center Split menu and have the social icons aligned to the far left and the CTA button to the far right?

That’s right, the split centre navbar displays the icons at the ends: https://undsgn.d.pr/i/Oxppv4 on one side the social icons, on the other the search and WooCommerce icons, in the middle the logo with the main menu. The default position for the CTA button is internally relative to the social icons.

Hi adriboixet! Do you refer to the Grid System or to the Posts module?
Anyway, if you refer to the Grid System as for documentation the Grid System is based on twelve subdivision, so it’s not possible to have 5 columns ( https://support.undsgn.com/hc/en-us/articles/214003565 ).
Anyway, you can create a Row with 6 columns and hide the last on all devices (from the Column Settings > Responsive tab), we tested and works: https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi bill_ch! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

PS: Please remind that according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain.

Do not worry! I respect the terms about the legal use of any license

Okay we are waiting for your email so we can verify what the problem is.

Hi manuelmartin83! Try to update Uncode to a recent version, you still have Unode 1.8.1 which is from 2018…

Here you are: https://support.undsgn.com/hc/articles/214001205

Since you have a very old version it’s suggested to perform a backup first: https://support.undsgn.com/hc/articles/360001216518

Oh, lo he solucionado! Muchas gracias, sois fantásticos!

Thank you for the confirmation!

Please test now, from here it work ( https://undsgn.d.pr/v/ffPeQZ ), otherwise we really don’t know how to help more:

<a tabindex="-1" href="https://karlseddon.com/wp-content/uploads/2023/01/RNS_CNR_PI_WA_13102022-21575x1180-1.jpg" class="pushed lbox-trigger-item" data-caption="Canon EOS R5 | 500mm | 1/6400s @ f/7.1 ~ iso 1600 " data-lbox="ilightbox_single-109409" data-external-thumb-image="https://karlseddon.com/wp-content/uploads/2023/01/RNS_CNR_PI_WA_13102022-21575x1180-1.jpg" data-lg-size="1575-1181" data-lg-id="972d882d-ab79-494f-9955-b3993ded7e4c" title="<h6>Red-necked Stint</h6><p>Canon EOS R5 | 500mm | 1/6400s @ f/7.1 ~ iso 1600 </p>">TEXT HERE</a>

You’ve already done more than enough + the videos clearly demonstrate something in my build is causing interference. I recently moved hosting to siteground – clutching at straws but perhaps some incompatibility that side. Thankyou very much for your time!

Hi kseddon123! We are sorry but without access we cannot test and help you better. In case you can try asking on the Facebook group if any users are doing the same thing. If I’m not mistaken one user had created a small script: https://www.facebook.com/groups/uncode

Hello,
try a more specific selector instead:

.share-button .social.load li.social-pinterest,
.share-button .social.load li.social-linkedin,
.share-button .social.load li.social-xing { 
    display:none !important;
}

Best

Hi jrydesign! We’re sorry but it’s not something I can tell you. I looked in our Help Center and there is no report with “Paywall” so it could be that nobody uses it or nobody has ever used it. Unfortunately there are too many WooCommerce extensions and it is not possible to try all of them.

Have you read the Policy? 1 license = 1 domain. Why do you ask for something that is not covered?

I understand that your policy is to only use the theme on one domain, but I would like to use it on a different domain.

I have previously used this theme on a different website, but it is no longer active, and I would like to use it on my current website. I have always appreciated the ease with which you reset licenses for customers who are not using the theme on an active site or wish to use the theme on a different site.

I understand that your policy is to protect the integrity of the theme and ensure that it is only used on one domain. Therefore, I assure you that I will only use the theme on the domain for which the license is reset, and I will not share the theme with others or use it on multiple sites simultaneously.

& every theme has manually reset option to reset key & use

No, you don’t seem to understand. The Policy does not state that you can use Purchase Code on one domain at a time, but that you can only use it on one domain and for one project only. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture.

If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

PS: To speed up the process in the message of your request you can ask to refer the conversations 3173336 and 3186674.