6691 comments found.
Hello, can you reset my license please
Hello Classia,
Thank you for getting in touch with us.
You can activate XStore now.
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8theme team
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Hello,
I have a question what if “Is it safe to disable XML-RPC?”
Will my website break if I disable it?
Please reply.
Thanks
Hello Mgfxstudios,
Thank you for contacting us and for using XStore.
Your question does not relate to our theme, but to WordPress functionality. We recommend that you read the appropriate documentation online and contact WordPress support for further assistance.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi,
Thanks for the reply. I know its a wordpress functionality and sometimes theme developers uses it too. That’s why asking it if I disable this feature then your theme will work as it is or not?
I hope you understand my question now.
Regards
Hello Mgfxstudios,
Thank you for your response.
We’ve checked it more deeply, this function is used by us to import demo versions, not directly, but indirectly, that is, it is called with the help of other functions. You can disable it in case, you don’t plan to import demos anymore.
Also, it is possible that some active plugins you have on your web-site could require this feature so after disabling it we recommend you to double check if everything works as before.
We hope this information is useful.
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8theme team
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I want to try the options in the back end of the theme before I decide whether to purchase, can you send me a temporary user that I can review?
Hello Sgl4,
Thank you for your interest in our theme!
There is no such option, unfortunately. But we have a 7-days money-back guarantee, so you could purchase and take a test drive.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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I have a few questions: 1. Do you have an example of a product page (or can you create one for us for the sake of the example) that displays multiple tabs along the page, some of which display text and some display accordions? 2. Do you have an example of a product page where the link is to an affiliate or a custom URL and not in the process of purchasing through woocommerce? 3. Do you have an example of the product grid design options and how you can customize, and how you can customize a product page as well?
?
Hello Sgl4,
Thank you for your response.
1/ Could you provide URL with an example of this?
2/ You will be able to change the type of product to Affiliate type https://docs.woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
3/ You may check the Shop pages on our various demos. The settings can be found in Theme options > WooCommerce > Shop. As previously mentioned, you can purchase and test it out; if it is not what you are looking for, we will be able to provide you with a refund.
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Hello, I have pre-purchase question. I saw that the theme has catalogue mode, that is perfect for my project, because it will be B2B, but instead of hiding the add to cart button, can it be changed to Login/Register as button for guests? Also, for registration form I would like to add a custom form, if a country of EU is selected to be shown another field “VAT Number”? I will appreciate for your response. Thanks.
Hello Rostuse,
Thank you for your interest in our theme!
1/ Here is an example https://prnt.sc/wzElAa1fA_Fp > https://prnt.sc/RhgoG6uA2SUk
2/ The registration form you are referring to is provided by the WooCommerce plugin. If you would like to customize it, we recommend that you contact the WooCommerce support team for assistance- https://wordpress.org/support/plugin/woocommerce/
We have a 7-days money-back guarantee, so you could take a test drive of XStore right now.
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Thanks Rose, but instead of the text, can it be a button, like that our visitors cant find that function fast. Lets say, instead of Add to Cart button, Login/Register button? Thank you.
Or can I use html tags to trigger the login panel? Thanks in advance.
Hello Rostuse,
Thank you for your request.
Our developers are planning improvements for this in one of the coming updates.
We will be able to make the changes you need via the child theme. Please contact us after you have made your purchase – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Thank you Rose, I purchased with my work account, will contact your support for this matter. Thanks again.
Hello Rostuse,
You’re welcome!
Have a nice day!
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8theme team
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Pre-Sale Question: I need theme to sell services based on availability calender (specific dates) and a specific price for each date and for each number of people, with a demand for advance payment. Can your theme support this? If so, I would like to see a front end and back end example so that I can decide before the purchase. Thanks!
Hello Yogevm1,
Thank you for your interest in our theme.
There is no such feature implemented in XStore. You will need to use an additional plugin for this.
Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
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I’ve reset my site, and it says I’ve reached activation number limit. But I use this them on one website. any chance to ‘delete’ the website information you have? I need to use this again.
Hello Tkisdroid,
Thank you for contacting us and for using XStore.
You can activate the theme now.
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Suggestion 1-Kindly add unused css and javascript files remove auto 2-add cache handle query 3- add shipping rate according weight 4-add more feature customer attraction many missing features like popup sale start etc 5-widget cache issue
Hello Fahadqidwai55,
Thank you for contacting us and for using XStore.
Please send your requests to our dev team via this page – https://www.8theme.com/taskboard/ If requests receive enough votes from other customers, our development team will consider adding them in one of the upcoming updates.
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8theme team
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i have issue of activation of theme I put license key on it and its says you already used but I never put this key on any site please resolve my issue
Hello, zain-ul-abidin,
Thank you so much for using XStore. We have reset it for you, please try again.
Ping us along the way if you have any questions.
Kind Regards,
The 8theme Team
Do these animated icons come with the demo or do we have to get it from somewhere else? If so where? Thank you
Hello SolsWeb,
Thank you for contacting us and for using XStore.
Lottie icons can’t be imported, so they are replaced by simple images in import files. Contact us via the form on this page to get mentioned Lottie files – https://themeforest.net/user/8theme or visit the next pages – https://icons8.com/icons/set/winner--animated https://icons8.com/icons/set/users--animated
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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dear store
I Really love this theme so awesome
but I have a problem with the payment method icons: https://prnt.sc/CEU8MKrF6DeL
it is very blurry how can those icons be uploaded so its not blurry?
Hello Tubee1,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please register an account on our site – https://www.8theme.com/registration/ and submit a topic with your questions here – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Our support team will gladly assist you. Please do not forget to provide URL of your site, it can be done via the Private Content area.
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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How can I hide or remove the Downloads tap in the account page? I don’t have download products.
awesome theme! best theme ever!
Hello, tubee1,
Thank you for choosing XStore as your WooCommerce WordPress theme.
The Downloads tab on the account page is added by the WooCommerce plugin itself and allows users to access and download any digital products they have purchased.
If you do not have any download products, you can hide or remove the Downloads tab by using a CSS code.
Please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:
.woocommerce-account li.woocommerce-MyAccount-navigation-link.woocommerce-MyAccount-navigation-link—downloads { display: none !important; }
We appreciate your business and thank you for choosing XStore.
Best Regards,
8Theme’s Team
Hello! After update theme to latest version, wordpress editor is broken into woocommerce products. You can see it here: https://marcogenovese.it/visual-editor-broken.jpg
If I open google chrome inspect I have this error: Failed to load resource: the server responded with a status of 500 () post.php:1
Please can you help me? Thanks in advance Best regards
Hello Eggeno,
Thank you for contacting us and for using XStore.
We’ve checked and there is no this problem on our test sites.
1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site. It helps to find out if the situation is caused by XStore or by something else.
2/ In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
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8theme team
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Hello! I have done all the tests you suggested and the problem is caused by the xstore theme. In fact if I make the switch to a default theme the editor works correctly.
You can see a video here: https://watch.screencastify.com/v/KxtSyBWCOBvA9lqADF4A
I await for a response Regards
Hello Eggeno,
Thank you for your response.
From your video, we can see that the problem persists with the child theme activated. Please check how it works with the XStore parent theme.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hello! With parent theme editor is ok! What could the problem with the child theme be due to?
In functions.php file of the child theme I have this snippet code:
add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’, 1001 ); function theme_enqueue_styles() { etheme_child_styles(); }
// Display Fields
add_action(‘woocommerce_product_options_general_product_data’, ‘woocommerce_product_custom_fields’);
// Save Fields
add_action(‘woocommerce_process_product_meta’, ‘woocommerce_product_custom_fields_save’);
Let me Know!
Best Regards
Hello Eggeno,
Thank you for your response.
Sorry, but we are not responsible for custom coding in child theme files.
Our default child theme can be downloaded from this page – https://www.8theme.com/downloads/ or from ThemeForest, so you can compare the content of files – https://text-compare.com/
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8theme team
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OK Thanks for quick reply and for support. I solved it!
Best regards!
Hello Eggeno,
You’re welcome!
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8theme team
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Hi, after importing the demo, why it sometimes looks like this (not all the time)? https://prnt.sc/hCufCE6P1H_R
And there’s a place looking like this: https://prnt.sc/yo16v-uPepUN
It’s the original imported demo without altering yet. Any idea what causes that?
Thanks.
Hello Sanvinna,
Thank you for contacting us and for using XStore.
1/ Please go to Theme options > Header Builder > Main menu > Computed box, change any value > Save settings and re-load the page.
2/ It looks like Massive Addons for WPBakery Page Builder plugin is disabled. You need to activated the plugin, it can be done via XStore > Plugins Installer.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thank you. Massive Addons for WPBakery Page Builder plugin activated again and the above No. 2 issue is solved.
For the header issue, I did it as instructed, and also clear cache and reload the page, the issue remains. What’s interesting is that when Admin is logged in there’s no problem for the head of the front end. But when Admin is logged out the header issue comes out again. After more tests – anyone logging in, no problem; the issue exists in logged out circumstance only.
Hello Sanvinna,
Thank you for your response.
We kindly suggest that you try to disable Menu cache through the Theme options > Speed optimization menu, or contact our support team for assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We hope this information is helpful.
Kind Regards,
8theme team
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Thank you. I checked. the Menu cache is disabled from the beginning: https://prnt.sc/oQbVg_ZrpPsg
I enabled it and disabled it again, and cleared cache and checked. The issue remains.
Hello Sanvinna,
Thank you for your response.
We do not have this problem on our test site, so we ask you to submit a topic on our support forum, provide the URL of your site, and temporary wp-admin access. We need to check the situation more deeply to be able to give you a solution.
Please register account using your purchase code – https://www.8theme.com/registration/ , then submit a new topic from this page – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
Kind Regards,
8theme team
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After the last update the theme is no longer compatible with Bambora/Worldline payment plugin!!!!!
Hello DianaZahar,
Thank you for contacting us and for using XStore.
We did not mention that XStore is compatible with this plugin in our docs. Note that the theme author can not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Have you attempted to reach out to the plugin’s support team?
Does the plugin work fine when the default WooCommerce theme – Storefront activated on the site?
We kindly ask that you contact our support team and provide two videos – one without and one with the problem (Storefront and XStore) – so that we can assess the situation and determine how best to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Sure, you are not guaranteeing anything. However, yours is a e-commerce theme. And the theme suddenly not being compatible with one of the absolutely major payment providers’ plugin should be your concern. I cannot ask for support as you want to be paid 41.13 USD to report a bug. Since the theme was compatible with the Worldline plugin before the last update and is not compatible now, I think it is pretty clear where to look for an issue. Just to you know, I’ve done all the troubleshooting for you by disabling ALL other plugins to exclude the possibility of other plugins interfering. It is the theme and the Worldline plugin that are not compatible. Since only the theme was updated recently, it is there one should look for the issue. What happens is that when you click on the Checkout button from the Cart, the webstie starts trying to send you there without anything happening. So you never reach the checkout. The rest of the website functions fine though, including Add to Cart and clicking on the Cart icon.
Hello DianaZahar,
If your support period has expired, you can still contact us via the form on this page: https://themeforest.net/user/8theme. We kindly ask that you do not use a low rating to express your dissatisfaction.
Could you please provide the URL of the Bambora/Worldline payment plugin page? We are waiting for the URL from you.
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Hi again I have sent the plugin URL to you via the messaging form you sent me to. But you will also get it here: https://github.com/bambora/checkout-woocommerce/releases/tag/v5.1.1
The low rating is exactly a way to express dissatisfaction. I do think it is not acceptable to not test your theme’s updates agains at least the most popular payment etc. plugins out there – for how is one to run a business if it could anythime with any update go down with no warning? Payment or shipping or other critical solutions are not something you can switch in a moment. So when they have been working with the theme for years, it is not acceptable that a single update makes them useless.
Besides, if you want to spare yourselves for low ratings or comments on theme bugs here, make it possible to report a bug on your support site for free. In fact, you should be thankful to people reporting bugs not making them pay.
Hello DianaZahar,
You did not reply by email if you mean this plugin – https://wordpress.org/plugins/bambora-online-checkout/ ? This plugin has 1,000+ active installations only (it seems is not very popular). It means that a very poor percentage of our customers are using it and that’s why there were no reported compatibility issues.
As was mentioned, we can not give a guarantee for full theme compatibility with all existing 3rd party plugins (but there is always a chance to give it at least a try to add such compatibility), and do tests with all existing plugins.
You did not provide videos of the problem or video that the plugin works fine with Storefront (official WooCommerce theme).
Even with a valid support period, the theme author is not obligated to provide support for 3rd party plugins, so you do not need to worry about purchasing support.
We asked you to contact us privately to be able to help you, but you did not provide the required info and just blame our theme in the comments here.
It is not fair.
Our loyal customers know that they can contact us and get help, but you do not want to cooperate, so please read the support policy that works for all themes on the market – https://themeforest.net/page/item_support_policy
and our support policy – https://xstore.helpscoutdocs.com/article/25-support
According to our policy, we can provide support only for our theme and plugins that come bundled with XStore, and only via our support forum but not in comments where it is not a good idea to send your private access to the site and any other access we can need to check the issue.
In case you would like neither to submit a topic on our support nor provide details of the issue it is not possible from our side to help you.
We hope it is clear now. Thank you for understanding!
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8theme team
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I did not reply as you wrote from a do-not-reply email! However, I sent you the link – also here to make sure you have it. Worldline sends their users to GitHub to download, not to Wordpress.org. If in doubt about their size and importance, please educate yourselves: https://en.wikipedia.org/wiki/Worldline_SA
This is the page on Worldline about download: https://developer.bambora.com/europe/shopping-carts/shopping-carts/woocommerce so you can understand why looking at Wordpress.org is useless. It is not even mentioned that you can download the plugin there. So it is rather people who don’t have a contract with Worldline yet and just stumble upon the plugin in Wordpress.org who download it from there.
True, the author is not required to make the theme possible to use. But tell me- when the theme isn’t compatible with my chosen payment solution, is it the payment solution I change or the theme?
I cannot provide you with the videos you ask for – as I do not own Storefront. However, my investigation and description of the issue is quite clear if you had intention to check it out.
Now now… so I didn’t provide “the required info and just blame the theme”... it’s getting better and better to write with your great customer service… DO YOUR JOB AND FIX THE BUG! If you actually require something, other than a video that won’t give you any answers, do say so and I’ll give it to you.
Hello Hankchung0857,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Try to disable “Static Blocks Cache” via Theme Options > Speed Optimization.
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8theme team
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Hi how to remove imported demo to import another demo?
Hello Sanvinna,
Thank you for contacting us and for using XStore.
Here is a link yo our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We recommend running an import on a fresh WordPress installation. To do this, you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin can be used to remove all existing content and install a new version from scratch.
We hope this information is helpful.
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8theme team
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My license key isn’t working ? Tried putting a support request on 8theme but that also doesn’t allow me to do anything.
My support has expired but atleast the licence that i purchased should work.
Need immediate resolution.
Hello Subzero27,
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Already done that but its been more than a week and no one has even replied.
Hello Subzero27,
Thank you for your response.
Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that.
“Already done that but its been more than a week and no one has even replied.” – we can’t find an email from you, unfortunately. What email did you use to contact us?
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Hello Subzero27,
We have conducted a thorough review and the attached screenshot shows that we responded to your email 6 days ago – https://prnt.sc/saxezLgVbo1S
We are still awaiting your response to our email.
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Hello, I have question about variation for clothing. I had opencart based ecommerce site, but I have 7 size and 40 colors (each product) and it makes so many variation. My colors are growing 200 colors so far and because of that reason, my opencart crashed/error. If Wordpress can handle that issue, I want to use Wordpress ecommerce and buy your template. Do you think I should use Wordpress?
Hello Ijoyoya,
Thank you for your interest in our theme.
It will depend on your WordPress settings and server. This has little to do with the theme, so it is best to check with your server if they recommend switching. We have had customers with around 100 variations and it all worked.
We hope this information is helpful.
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8theme team
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Hi!! When go to update theme and plugin, appear this message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Why?
Hello Dartym,
Thank you for contacting us and for using XStore.
Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issue.
Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hi, would like to ask if it’s possibile to make landing page? Without header and footer..
Hello Rickysdv,
Thank you for your interest in our theme!
Yes, it is certainly possible to do so by selecting a template for the page – https://xstore.helpscoutdocs.com/article/43-blank-page
If you have any additional questions or concerns, please do not hesitate to reach out to us. We hope that you will soon join our customers of XStore theme.
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