Hello, @kirill49,

Please edit your home page with Elementor page builder, and then edit the image element and delete/remove it from there, it should resolve your issue.

Please refer to this screenshot: https://postimg.cc/TybsLbK3

Regards Andon-Design.

Thank you very much!

You’re Most Welcome!!

Hello, @webfactoo,

It seems you have used the same email for other themes support accounts as well. please create a very fresh new email and try to create the new support account here: https://d-themes.com/udesign-support/ and it should work for you, Otherwise, please share that very fresh new email and your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will help you out in creating the new support account for you.

Regards Andon-Design.

Hi, this is not th case I use the same email address to the same theme, so what can be the next step?

Hello, @webfactoo,

Please share that very fresh new email and your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will help you out in creating the new support account for you.

Regards Andon-Design.

Hello, @marcoAtMCMedia,

I hope this message finds you well. I wanted to bring to your attention some important considerations regarding the UDesign theme that is currently being utilized on your website. It has come to our attention that the version of the UDesign theme you are currently using is quite outdated compared to the latest themes available on the market. These newer themes incorporate the most up-to-date technology, features, and coding standards.

Failure to update the theme may result in compatibility issues in the future, potentially leading to the loss of functionality for your customers’ websites. In order to mitigate this risk, we have made the decision to update the theme with the latest technology, features, and coding standards. However, it’s important to note that some old functionalities, such as shortcodes, have been removed in the process.

To compensate for the removal of shortcodes, we have introduced numerous new features within the theme. These additions are designed to eliminate the need for extensive customization and provide a seamless website building experience for your customers.

Furthermore, I have noticed that you are currently not utilizing a page builder plugin to construct your site. I would like to inform you that the latest version of the UDesign theme is fully compatible with the Elementor plugin, which happens to be the most widely recognized and user-friendly page builder plugin available. With Elementor, you can easily build and customize your website using a simple drag-and-drop interface. This compatibility ensures a smooth transition to the latest version of the theme while granting you greater flexibility and control over your website’s design.

In light of these developments, I would like to offer my personal suggestion. Rather than immediately updating the theme on your live site, I recommend creating a staging site as a temporary replica of your current website. This will allow you to update the theme on the staging site and identify any potential issues that may arise. Once you have addressed and resolved these issues, you can confidently make the updated version of your site live. By following this approach, you can future-proof your website and avoid any complications when updating the theme in the future.

Of course, the decision ultimately rests with you. If you prefer to maintain the current version of the theme, your website will continue to function adequately for a certain period of time. However, please be aware that as technology advances and web standards evolve, the outdated theme may eventually become incompatible with other components of your website.

I trust that this information provides you with a clear understanding of the situation and the options available to you. Should you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you in making the best decision for your website’s long-term success.

Regards Andon-Design.

Hello, @imediastars,

Actually, in the theme options you can hide the author info from the single blog page. But to remove it from the post grid you can use the custom CSS code.

Simply go to the Dashboard >> UDESIGN >> Theme Options >> Custom CSS & JS and then paste the below code at the bottom of the CSS box.

.post-author{display:none !important;}

Then save settings and check back to your site after clearing the browser cache.

Regards Andon-Design.

Yes, CSS is always an option but was hoping for some theme options to do this. Thx anyway

Hello, @imediastars,

Well for now there is no option and the possible way is using the Custom CSS. We will try to add an option in our theme with the upcoming updates of the Theme, Thanks for your patience.

Regards Andon-Design.

found it already

Sound’s Good!!
You are the best.

If not fixed please refund ! I need just that theme

Hello, @IONEL84,

Would you please contact us via our support system by creating a ticket and describe your issue in detail with sharing your site admin access so that one of our customer support team member will be able to check your issue on your site and assist you further accordingly with a proper solution.

Regards Andon-Design.

Hello, @2TechDeck,

For the WooCommerce outdated templates: that is because of the WooCommerce Major update just released a couple of days ago, Our developers working on compatibility with the latest woocommerce version.

You can downgrade the WC version – https://postimg.cc/XXY56v4w

Next time, do not update WC before the theme update, here is our changelog – https://themeforest.net/item/udesign-responsive-wordpress-theme/253220#item-description__updates-history

Regards Andon-Design.

Hello, @jwylie,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards Andon-Design.

Thanks. What next steps do I need to take on our end to resolve this.

Hello, @jwylie,

Now please navigate to Udesign >> Theme License and re register your license again and then try to update the Theme from Appearance >> Themes to the very latest version and then plugins from Appearance >> Install Plugins one by one and it should resolve your issue.

Regards Andon-Design.

Hello, @zutercherri,

Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the issues related to Theme Options. Hope you can understand our limitations.

Thanks for understanding.

Regards Andon-Design.

there were a lot of asterisks that were removed after posting…

Hello, @friedmanlabs,

Could you please share your license with me via my email: udesignaizaz@gmail.com so that I will check/verify and reset it for you and if possible please share the site WP Admin URL and Credentials as well on which you are facing the issue.

Regards Andon-Design.

Hello, @ride1esc,

You can update the social links from the theme settings and from the page builder settings. Please check the below detailed articles for a better reference to understand.

https://d-themes.com/wordpress/udesign/documentation/2021/10/23/share/

https://d-themes.com/wordpress/udesign/documentation/2022/02/14/social-icons/

Regards Andon-Design.

I don’t have “Share”

I have Features then Miscellaneous..

Hello, @ride1esc,

Could you please contact us via our support system with your site WP Admin Login details so that we will further look into it for you on your site and help you out.

Regards Andon-Design.

Hello, @Netarow,

Thanks for showing your interest in our theme.

Actually, There are some specific demos that we created and implement “Learnpress” functionality. But, the plugin “Learnpress” is fully compatible with our theme you can use it on any demo you want. I hope you will never face any issues.

Second, To import other demo sections/pages into your site you have to use the “UDESIGN STUDIO” feature of our theme. Here is the complete documentation of this feature: https://d-themes.com/wordpress/udesign/documentation/category/udesign-studio/ I hope it helps.

Have a nice day.

Regards Andon-Design.

Hello, @ride1esc,

To remove the Members and Portfolio post type simply go to the Dashboard >> UDESIGN >> Theme Options >> From there you can disable them see the image: https://postimg.cc/D8S6q5RW

For the services. Please disable the plugin named “Post Type Unlimited” from the Dashboard >> Plugins >> Install Plugins.

Regards Andon-Design.

Hello, @clint_ford,

No need to purchase the new license for test site, You can simply un-register the theme from live site by going to Udesign >> Theme License and then migrate your site to the test site and register the theme with the same purchase code, perform the update and after that follow same steps to re-register the theme on the live site.

Regards Andon-Design.

Hello @andon-support1,

I am currently running version 3.4.18 – where is the option to un-register the theme? There is no ‘Theme License’ page?

Regards, clint_ford

Hello @andon-support1,

I see, sorry for the misunderstanding, then please try to update the theme manually: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/how-to-update-theme-via-ftp-client/

Regards Andon-Design.

yes, thank you

figured out, the php libraries were disabled. (dg and gmagick)

Sound’s Good!!

Hello, @ajmalm2,

One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.

So you can use the single license on Live URL and as well on Local or Test site.

Regards Andon-Design.

I opened a ticket regarding this. Please reply as soon as possible.

Hello, @ajmalm2,

Please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.

Regards Andon-Design.

Hello, @Mufasa-Snowflake,

Thank you for expressing your interest in our theme. We sincerely appreciate your attention and support. Now, let’s proceed to the matter at hand.

I am pleased to inform you that the requirement you have mentioned can be achieved in our theme by utilizing the header builder and layout builder features. Allow me to provide a detailed explanation.

To begin, you will need to create menus within the “Appearance >> Menus” section. This step is crucial for establishing the foundation of your website’s navigation.

Next, you will be required to generate multiple custom headers with the same design, but with differing menus in the header builder. For further clarification on how the header builder functions, please refer to the following link: [Link to Header Builder Documentation: https://d-themes.com/wordpress/udesign/documentation/2021/10/27/header-builder/]

Once you have successfully created your menus and headers on your website, the next step is to assign the desired headers to specific pages using the “Layout Builder” feature of our theme.

This functionality empowers you to finely customize the layout and appearance of your web pages. For a comprehensive understanding of the layout builder, please consult the following link: [Link to Layout Builder Documentation: https://d-themes.com/wordpress/udesign/documentation/2021/10/26/layout-builder-options/ ]

I trust that the above information sufficiently clarifies the steps required to achieve your desired outcome. Should you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you once again for your interest and support.

Regards Andon-Design.

Hello, @mairaj,

Sound’s Good!! That you have opened the support ticket, we suggest you that please be patience now, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.

Regards Andon-Design.

Hi!

It has been 2 days and my site is offline. Can this be done a little faster? Please.

Thank you.

Hello, @mairaj,

Sorry for the inconvenience but we have already replied to your support tickets, please check back our reply to your support tickets and reply back to them accordingly.

Regards Andon-Design.

Hello, @carricdesign,

Would you please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site WP admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?

Regards Andon-Design.

Thanks for your reply. I don’t have access to the support portal anymore. I bought this license last August. The problem wasn’t discovered until after a few months after the site had launched and it only just occurred to me to ask for help (thought maybe there was a known fix). Is there any way that I could access the portal for just this issue?

Hello, @carricdesign,

No problem, please create the new support account on our support system here: https://d-themes.com/udesign-support/ and generate the support ticket.

And if you face any issue in creating the support account then you can write us via our email: udesignaizaz@gmail.com so that we will help you out.

Regards Andon-Design.

Hello, @calderasvigas,

You should use the WPML plugin to create the site into Multi languages. The WPML plugin is the best and compatible with our theme as well.

Regards Andon-Design.