5418 comments found.
Hi, After installing the theme,, the google chrome doesn’t show the images,,, only Microsoft edge and Mozilla can show the website images. what is the issue.
Hello, @Themes-Plus,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards Andon-Design.
I currently own a license for this theme and am about to update the website on which it is used. I have create a staging site on another domain, but I only have one license. Can I safely use the them on the staging site with the purchase code I already have or will that breakdown the live-site on the other domain?
Hello, @itsakiwi,
Yes, you can safely use the purchase code on the staging site, it will not break your live site.
Regards Andon-Design.
Great, thanks a lot!
You’re Most Welcome!!
I was registered on your old support site at http://udesigntheme.com and had a number of tickets I worked with your support folks. That URL now gives a 521 error and the new support link goes to https://d-themes.com/ where my username and password no longer work and I get an error that says “Your provided login info is incorrect.” I know the username and pass are correct so I’m assuming the users didn’t migrate properly to the new site/domain. So I tried to register again with my purchase code and I get critical Wordpress error. My theme is still registered within Wordpress but I need to access support (still have 9 months left). What do I do?
Hello, @BmcD73,
Sorry for the inconveniance but we have already moved to the new support system so the old one is not longer available now.
And please share your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will check/verify and create the new support account for you.
Note: Please create a very fresh new email as well and share with me so that I will create the new account with the very fresh new email for you, old emails might create such issues many times.
Thanks for your understanding.
Regards Andon-Design.
Hello, I have purchased the theme but when I enter the “purchase code” it tells me: Purchase Code is not valid!!! Please check purchase code again.
I can’t proceed with the installation or register for a support ticket because it doesn’t recognize the code either.
Can you help me?
Hello, @damiandiaz,
Could you please share the purchase code PDF file and your site WP Admin URL and Credentials on which you are facing the issue with me via my email: udesignaizaz@gmail.com so that I will check and assist you accordingly.
Regards Andon-Design.
Thank you! And I could do!
Great!!
Hi, I built a site using your theme back in 2014 utilizing WP Bakery. I understand you have given up on this page builder. When I updated the site almost everything changed. I restored a back up as it will be a lot of work to fix everything up.
Can you let me know what my option are as things stand with your theme? Do I have to give it up and work with another theme to stay with Wp Bakery? If I stick with your theme, how can I bring the design to the updated theme and another page builder?
Hello, @SocialwayeServices,
I hope this message finds you well. I am reaching out to inform you about an important matter concerning the UDesign theme currently being used on your website. It has come to our attention that the version you are utilizing is significantly outdated in comparison to the latest themes available on the market, which boast advanced technology, enhanced features, and adhere to the most up-to-date coding standards.
In light of these developments, it is imperative that we address the potential implications of not updating your theme. Failure to do so may result in the theme becoming incompatible with future updates, leading to the loss of all content on your customers’ websites. To prevent such a scenario, we have made the decision to update the UDesign theme, incorporating the latest technology, features, and coding standards.
As part of this update, we have removed the old functionality, such as shortcodes, and introduced numerous new features that eliminate the need for extensive customization. Our aim is to provide you with a seamless website-building experience.
I would like to highlight that the latest version of the UDesign theme is fully compatible with the Elementor plugin, renowned for its popularity and user-friendly interface. This plugin empowers you to effortlessly design your website using a drag-and-drop approach. By utilizing the Elementor plugin in conjunction with the latest version of the theme, you can leverage cutting-edge functionalities and create an exceptional user experience.
Considering the importance of this update, I would personally recommend not updating the theme immediately. Instead, I suggest creating a staging site, mirroring your current website. Subsequently, you can update the theme on this staging site, which will allow you to identify and resolve any issues that may arise. Once you have successfully resolved these issues and ensured the optimal functioning of your site, you can then proceed to make the updated version live.
By adopting this approach, you can avoid any potential disruptions to your live website, ensuring a seamless transition to the latest version of the UDesign theme. Furthermore, this method will equip you with a reliable framework for future theme updates, minimizing any future complications.
Ultimately, the decision to update the theme rests in your hands. If you opt to continue using the current version, your website will remain visually intact for a period of time. However, I strongly advise considering the long-term benefits and enhanced functionality offered by the latest version of the UDesign theme.
Please do not hesitate to reach out to us if you have any questions or require further assistance. We are here to support you throughout this process and ensure a smooth and successful transition.
Thank you for your attention to this matter, and we look forward to assisting you in maintaining an exceptional online presence.
Regards Andon-Design.
Thank you for your reply.
Let me say that I am disappointed with how you have handled the siituation. We need to rebuild the website because you hve decided to remove WP Bakery from your theme… Let me just say that there are tons of modern themes that havve no compatibility issue with this page builder.
OK, let’s say I want to proceed with WP Bakery and your theme. How am I going to get updated versions of this page builder now that you have removed it?
I also want to understand something. All the shortcodes that exist on the website, are wiped out when I update the theme?
I woulld appreciate speifc answers to the above.
Regards,
Hello, @SocialwayeServices,
1- No sorry to say, that you cannot update the theme while using the WP bakery plugin, and using this plugin with the latest version of the theme requires customization. You can reach out to our customization team by clicking on this link: https://www.portotheme.com/customization/ or you can hire any third-party developer for customization as per your need.
2- Yes, All shortcode functionality will be removed when you update the theme to the latest version. Because in the latest version, we added tons of Elements/Widgets to use instead of shortcode.
I hope I answered your questions clearly enough to understand.
Regards Andon-Design.
Hi, I updated the theme but the old WP Bakery shortcodes are present. How do I remove them?
Hello, @SocialwayeServices,
To remove these shortcodes and clean up the site, You can follow these steps:
Create a Backup: Before making any changes, it’s essential to create a backup of the website to avoid any accidental data loss.
Check for Shortcodes: You should go through each page and post in the WordPress dashboard and look for any instances of WP Bakery shortcodes. These shortcodes will typically be enclosed in square brackets, like [shortcode_here].
Manually Remove Shortcodes: Once the shortcodes are identified, You can manually remove them from the content using the Elementor editor. Switch to the Elementor editor for each page or post containing the shortcodes and delete the problematic shortcode blocks.
Recreate Content (if necessary): If the content heavily relied on WP Bakery elements, You might need to recreate certain sections using Elementor. Elementor provides a variety of widgets and features to design content, so most of the elements can be rebuilt with ease.
Remember, it’s crucial to exercise caution while making changes to the website’s content, and creating a backup beforehand can help avoid any potential issues.
Additionally, keeping both the theme and plugins up to date can prevent compatibility problems in the future.
Regards Andon-Design.
So there is no automatic way to remove them?
Hello, @SocialwayeServices,
Unfortunately No, there is no automatic way.
Regards Andon-Design.
Hello I built a site with the u-design template a long time ago, my site was very old and it was necessary to update it with the new version. The support site .dreamthemedesign.com/u-design-support/entry/signin, which I used before, is not working, I wonder if the support site address has changed? Thanks for the help
Hello, @bteknoloji2014,
Yes our new site URL is: https://d-themes.com/udesign-support/ and yes our theme changes alot, please read it here: https://d-themes.com/wordpress/udesign/documentation/change-log/
Regards Andon-Design.
The design of your new site is great, I’m stuck with u-design version 2.7.4. but your u-esign theme is very solid. In different themes of many different customers, their sites were crashed due to the vulnerability, although yours is old, the vulnerability did not occur. But I will update immediately as a precautionary measure. but the only problem is i saw that there are many changes in your demo, i haven’t figured out how to do it yet. Thank you for your solid theme.
Hello, @bteknoloji2014,
I wanted to bring to your attention some important considerations regarding the UDesign theme that is currently being utilized on your website. It has come to our attention that the version of the UDesign theme you are currently using is quite outdated compared to the latest themes available on the market. These newer themes incorporate the most up-to-date technology, features, and coding standards.
Failure to update the theme may result in compatibility issues in the future, potentially leading to the loss of functionality for your customers’ websites. In order to mitigate this risk, we have made the decision to update the theme with the latest technology, features, and coding standards. However, it’s important to note that some old functionalities, such as shortcodes, have been removed in the process.
To compensate for the removal of shortcodes, we have introduced numerous new features within the theme. These additions are designed to eliminate the need for extensive customization and provide a seamless website building experience for your customers.
Furthermore, I have noticed that you are currently not utilizing a page builder plugin to construct your site. I would like to inform you that the latest version of the UDesign theme is fully compatible with the Elementor plugin, which happens to be the most widely recognized and user-friendly page builder plugin available. With Elementor, you can easily build and customize your website using a simple drag-and-drop interface. This compatibility ensures a smooth transition to the latest version of the theme while granting you greater flexibility and control over your website’s design.
In light of these developments, I would like to offer my personal suggestion. Rather than immediately updating the theme on your live site, I recommend creating a staging site as a temporary replica of your current website. This will allow you to update the theme on the staging site and identify any potential issues that may arise. Once you have addressed and resolved these issues, you can confidently make the updated version of your site live. By following this approach, you can future-proof your website and avoid any complications when updating the theme in the future.
Of course, the decision ultimately rests with you. If you prefer to maintain the current version of the theme, your website will continue to function adequately for a certain period of time. However, please be aware that as technology advances and web standards evolve, the outdated theme may eventually become incompatible with other components of your website.
I trust that this information provides you with a clear understanding of the situation and the options available to you. Should you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you in making the best decision for your website’s long-term success.
Regards Andon-Design.
Hello, @glendataylor924,
Thank you for reaching out to us. We appreciate your cooperation in resolving the issue you are experiencing. To ensure effective assistance, we kindly request that you share the details of the problem through our dedicated support system.
In order to facilitate a comprehensive understanding of the situation, it would be greatly beneficial if you could accompany your explanation with relevant screenshots. This will enable our team of experts to examine the matter thoroughly and provide you with appropriate solutions.
Regards Andon-Design.
I want to see if the problem can be fixed before purchasing this theme. I can’t get into the dedicated support system to ask questions since I haven’t purchased the theme.Thanks for your reply.
Hello, @glendataylor924,
Could you please share your concern via my email at udesignaizaz@gmail.com so that we can discuss there?
Regards Andon-Design.
i find the product details page looks not good,how can i contact with you
Hello, @glendataylor924,
Have you purchased the Udesign WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Udesign WordPress theme.
Regards Andon-Design.
Hello! IS there a way to disable login and registration modal window at all (I mean the modal login/register which comes with you theme)? I have installed thrid party plugin for registration and now I have modal login (which I want to disable), plugin login and wordpress defailt login (which I also want to hide somehow). Thanks!
Hello, @kirill49,
Would you please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards Andon-Design.
Excuse me for a lot of questions. In the documentation section about mobile menu there is no info about style customization of the menu. https://d-themes.com/wordpress/udesign/documentation/2021/10/22/menus/ Could you please tell me how to change design of Mobile menu and add two menus in it.
Hello, @kirill49,
Actually, there is no option in the theme to change the style or customize the mobile menu. You can only enable the menus you have to show them on mobile. In order to enable the menus navigate to the Dashboard >> UDESIGN >> Theme Options >> Menu >> Mobile Menu >> click on the “Eye” icon on the menus you want to enable/show on the mobile menu. See the image for a better reference: https://postimg.cc/Yh1D95XL
Regards Andon-Design.
Hello! Coulld you please help wth two quesions? 1) How to customise popup modal window “By browsing this website, you agree to our privacy policy” 2) How to change Login/Registration page from modal to a separate single page. Currently I see there are two options: modal window for login and side screen. Thanks!
Hello, @kirill49,
Thanks for reaching us.
1- Simply go to the Dashboard >> UDESIGN >> Theme Options >> Miscellaneous >> Privacy Settings >> From there you will be able to change/remove the settings as per your need. See the image for a better reference: https://postimg.cc/TKRb8p3c
2- Actually, The account element have two types only there is no option to set the page link on it.
Check this article to understand better: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/account-element/
Further, instead using the account element you can try to use the “UDesign Icon” element and set the my account page link on it see this article: https://d-themes.com/wordpress/udesign/documentation/2022/09/06/udesign-icon/
Regards Andon-Design.
Hi! Thank you very much for the answer! 1) Thanks, I see. But where stored the template of it to change design, size etc 2) Thanks for the documentation. Could you please suggest a compatible with theme some registration and account plugin?
Hello, @kirill49,
1- I regret to inform you that currently, there are no available options to modify the design, colors, or size of it. In order to achieve the desired changes, you will need to utilize custom CSS code within the theme options section, specifically the “custom CSS & JS” option.
2- We appreciate your inquiry regarding third-party plugins for our customers. However, due to potential conflicts and unforeseen issues that may arise, we are unable to provide specific recommendations in this regard. It is important to note that the utilization of any plugin from the WP Market is at your own discretion and carries inherent risks.
We understand the importance of finding plugins that align with your requirements, and we encourage you to thoroughly research and evaluate any plugins before implementing them on your site. This approach will help ensure compatibility and minimize the likelihood of encountering unexpected complications.
Should you require any further assistance or have any additional questions, please feel free to reach out to us. We are here to support you.
Wishing you a pleasant day.
Regards Andon-Design.
Thank you for your answers and help!
This modal window GDPR write anything to user cookies? Or this is just an imitation?
Hello, @kirill49,
Actually, It’s just an imitation. Here is the complete detailed article on it to understand how it works: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/gdpr-and-theme-privacy-tools/
Regards Andon-Design.
hallo bei den Interior Design >>> https://d-themes.com/wordpress/udesign/interior-design/ <<< im hader haben sie das mit dem sleder gemacht ? oder ist das was andres
Hello, @Mufasa-Snowflake,
I hope this message finds you well. I regret to inform you that I am currently having difficulty comprehending the specific issue or concern you have raised. To ensure a better understanding of the situation, could you please provide further clarification? It would greatly assist me in assisting you effectively.
In order to facilitate the resolution process, I kindly request that you create a ticket on our support forum and attach a short video clip illustrating the problem you are experiencing. This will enable our customer support team to gain a comprehensive understanding of the issue at hand and provide you with the most suitable assistance.
Additionally, to expedite the troubleshooting process, it would be greatly appreciated if you could share your site admin access with us. This will allow our team member to access the necessary information and provide you with a tailored solution.
We understand the importance of resolving this matter promptly and want to assure you that our dedicated customer support team is committed to assisting you throughout this process.
Thank you for your understanding and cooperation. We look forward to resolving this issue and ensuring your satisfaction.
Regards Andon-Design.
Hello! Kindly ask you to help me. How to setup contact form? I installed demo ucrypto, when I try to use contact page and fill the form – no email sended. Thank you.
I found, it is required to setup wp-mail-smtp
Hello, @kirill49,
Sound’s Good!! That you have managed to solve the issue.
Feel free to write back to us anytime for any of your new concern as we are always here to help.
Regards Andon-Design.
when are you going to make it work with latest WooCommerce 7.8.1, why is it only saying compatible with 6.x.x, currently I have a spining wheel on cart icon in top bar, (never stops spinning) if i click on view cart, its a blank white page!!! all updates done. please advise
Hello, @tommyt,
Actually, I have confirmed from our test site the latest version of the WooCommerce is working fine with our latest version of the theme. Please make sure that you have updated the theme and its necessary plugins on your site.
After that navigate to the Dashboard >> UDESIGN >> Patcher >> and check if there is any patch available to apply. I hope your issue will be resolved.
But, if still your issue doesn’t resolve then please contact us via our support system by creating a new ticket describing your issue in detail and sharing your site wp-admin URL and access after taking a complete backup of your site. So that our customer support team member will check and assist you accordingly.
Regards Andon-Design.
Hello! Could you please help with the issue? Where I can set seo title and seo description for each blog post in the theme ucrypto. Thanks!
And also in blog I can not find default option to change author of the post or to add new one.
.
Hello, @kirill49,
Actually, the SEO title and description are managed by the SEO plugins. First of all, make sure that you have installed the SEO plugin. You can use the YOAST SEO plugin it is fully compatible with our theme. Please check this article to understand better how to set the SEO title and description using the YOAST SEO plugin: https://yoast.com/help/how-to-modify-default-snippet-templates-in-yoast-seo/
To change/remove the post author and other meta details navigate to the Dashboard >> UDESIGN >> Theme Options >> Blog >> From there you can enable/disable the meta settings from the given options.
Regards Andon-Design.
Thank you for the answer! Yost SEO helped, it has seo description. However Theme options -> Blog doesnt provid an oppurtunity to change the name of the author. We can only display/hide the name in that section. By default it is admin. And I want to rename it to a real name. Thank you!
Hello, @kirill49,
Actually, The admin is the username of the user you are logged in. The name of the user you will set from the Dashboard >> Users. will appear as it is. https://postimg.cc/dDKzh9hC
You can edit the user and set the username you want then check back to your site the name you set will appear instead of admin.
Regards Andon-Design.
Thank you!
You’re Most Welcome!!
if i go to Udesing > all templates and go to header (elementor), I cant see any icon to make settings. I only see a colored block but no icons. I deleted cache and also tried a fresh browser. I just have to guess I am clicking the right option for columns or sections.
Hello, @imediastars,
We hope this message finds you well. We would like to inform you that we have already responded to your support ticket regarding the aforementioned issue. We kindly request you to review the reply we provided in your support ticket and subsequently respond to it accordingly.
Should you require any further assistance or clarification, please do not hesitate to reach out to us. We remain committed to addressing your concerns and ensuring your satisfaction.
Thank you for your cooperation and prompt attention to this matter.
Regards Andon-Design.
no i do not have any support ticket about this. But in other words u cant help me u are saying.
Hello, @imediastars,
Alright, then would you please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards Andon-Design.
2) Mobile Menu: Create the new mobile menu or select the pre-built menus. > I cant do anything in the customizer. Mobile menu is also not showing on the website. I cant click anything and only see Mobile Menus: Main menu but cant click it. Followed instructions but nothing.
Hello, @imediastars,
We hope this message finds you well. We would like to inform you that we have already responded to your support ticket regarding the aforementioned issue. We kindly request you to review the reply we provided in your support ticket and subsequently respond to it accordingly.
Should you require any further assistance or clarification, please do not hesitate to reach out to us. We remain committed to addressing your concerns and ensuring your satisfaction.
Thank you for your cooperation and prompt attention to this matter.
Regards Andon-Design.
no i do not have any support ticket about this. But in other words u cant help me u are saying.
Hello, @imediastars,
Alright, then would you please contact us via our support system by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards Andon-Design.
Hello! Thank you for the Theme! Could you please tell where I can configure flying coins on the main page of u-crypto demo theme? Top block on the homepage. Thank you!
Hello, @kirill49,
Please edit your home page with Elementor page builder, and then edit the image element and delete/remove it from there, it should resolve your issue.
Please refer to this screenshot: https://postimg.cc/TybsLbK3
Regards Andon-Design.
Thank you very much!
You’re Most Welcome!!
Hi, we purchased 3 licences from you, still have problems with WPML but now we cannot login to support. when we try to login it itakes to porthotheme.com and gives an error message: There has been a critical error on this website. Please help how can we login and submit our question to your support. Thank you, Kind regards, Adam
Hello, @webfactoo,
It seems you have used the same email for other themes support accounts as well. please create a very fresh new email and try to create the new support account here: https://d-themes.com/udesign-support/ and it should work for you, Otherwise, please share that very fresh new email and your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will help you out in creating the new support account for you.
Regards Andon-Design.
Hi, this is not th case I use the same email address to the same theme, so what can be the next step?
Hello, @webfactoo,
Please share that very fresh new email and your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will help you out in creating the new support account for you.
Regards Andon-Design.
I know I don’t have support. But I can’t find documentation how to get from version 3 to version 4 using wp bakery. WHere can I find this?
Hello, @marcoAtMCMedia,
I hope this message finds you well. I wanted to bring to your attention some important considerations regarding the UDesign theme that is currently being utilized on your website. It has come to our attention that the version of the UDesign theme you are currently using is quite outdated compared to the latest themes available on the market. These newer themes incorporate the most up-to-date technology, features, and coding standards.
Failure to update the theme may result in compatibility issues in the future, potentially leading to the loss of functionality for your customers’ websites. In order to mitigate this risk, we have made the decision to update the theme with the latest technology, features, and coding standards. However, it’s important to note that some old functionalities, such as shortcodes, have been removed in the process.
To compensate for the removal of shortcodes, we have introduced numerous new features within the theme. These additions are designed to eliminate the need for extensive customization and provide a seamless website building experience for your customers.
Furthermore, I have noticed that you are currently not utilizing a page builder plugin to construct your site. I would like to inform you that the latest version of the UDesign theme is fully compatible with the Elementor plugin, which happens to be the most widely recognized and user-friendly page builder plugin available. With Elementor, you can easily build and customize your website using a simple drag-and-drop interface. This compatibility ensures a smooth transition to the latest version of the theme while granting you greater flexibility and control over your website’s design.
In light of these developments, I would like to offer my personal suggestion. Rather than immediately updating the theme on your live site, I recommend creating a staging site as a temporary replica of your current website. This will allow you to update the theme on the staging site and identify any potential issues that may arise. Once you have addressed and resolved these issues, you can confidently make the updated version of your site live. By following this approach, you can future-proof your website and avoid any complications when updating the theme in the future.
Of course, the decision ultimately rests with you. If you prefer to maintain the current version of the theme, your website will continue to function adequately for a certain period of time. However, please be aware that as technology advances and web standards evolve, the outdated theme may eventually become incompatible with other components of your website.
I trust that this information provides you with a clear understanding of the situation and the options available to you. Should you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you in making the best decision for your website’s long-term success.
Regards Andon-Design.
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