Hi,

Apologies for the delay, we are currently experiencing a high volume of support requests. Your ticket was already replied to. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.

Regards

please we need an urgent solution

Just provide the needed cPanel credentials in your ticket and our developers will check as soon as possible

Regards

Hi,

Those are simple warnings of the WooCommerce plugin and they don’t affect the proper work of your website. Whenever the WooCommerce authors release the new version, the plugin templates become outdated in the theme even the new version of the theme was released a day before. We can’t control the releases of the plugin, as WooCommerce can be updated twice a week.

The new version of the theme will contain the updated templates of WooCommerce.

Regards

Dear team,

Thank you for the update.

However, the Subscriptio-3.0.7 is throwing me out from the dashboard.

What is the way out to this?

Thank you.

With the latest version of the theme and plugins, there won’t be any issue as I checked our testing sites. Please make sure that you updated the theme and pre-packed plugins as well

Best regards

Hello,

We have multiple demo layouts with unique designs and colors. Please check our live demo previews, so you can get more visual demonstrations. The theme doesn’t include an option to activate dark or light styles in general

Regards

Hello,

The theme options and settings couldn’t control the Contact Form 7 plugin behaviour in general. You can try to review form configuration and settings: Double-check the configuration and settings of your Contact Form 7 form. Ensure that all fields are correctly set up, including email addresses, validation rules, and other form options. Make sure that the “Mail” tab of the form editor is properly configured with valid email addresses and settings.

Verify mail server settings: Check the mail server settings within Contact Form 7. Make sure the “To” and “From” email addresses are correct and that the server configuration matches the requirements of your email provider.

Check for server-related issues: Contact your hosting provider and inquire if there are any server-related issues that could be affecting the JSON response from the server. They can check the server logs for any error messages or provide assistance in troubleshooting the issue.

Contact the Contact Form 7 support: If the above steps do not resolve the problem, it’s recommended to reach out to the Contact Form 7 support team for further assistance. They have specific expertise with the plugin and can help you troubleshoot and diagnose the issue more effectively.

Regards

Hello,

Please try to go to the Motors > Plugins > Premium section and kindly make sure that you updated the WP Bakery page builder plugin from there

Best regards

Hi,

Our Themes and Plugins use a standard wp_mail() function of WordPress without utilizing any custom functions.

1) Delivery delay. When you submit the form and see a success message, it means that the wpmail() function has worked correctly and the email has already been sent. Sometimes, the arrival of an email may be delayed; it depends on the processing time on the side of servers and email services (e.g. Gmail, Outlook, Rambler, Yandex), and their configurations. The arrival timeline does not depend on the themes or plugins, as the email is sent from their side immediately.

In order to check this case, you can install the WP Mail Logging plugin and compare the time when you submitted the form and the time when the email was sent.

2) The wp_mail() function is not enabled on your server.

3) Mail server firewall. There may be some sort of firewall on the mail server, which blocks the delivery of the email. In this case, you will need to contact your hosting provider or the person who has access to the admin side of the server machine.

4) Incorrect email sender. The default email sender which is generated by WordPress (wordpress@yourwebsite.domain) is usually detected as unreliable by most email services. It is better to allocate your existing email account as an email sender – you can use such plugins as WP Mail SMTP or SB Change Mail Sender to do it.

I highly recommend checking the SMTP setting of the hosting provider or trying to use the WP Mail SMTP plugin to resolve this issue. From the link below you can find a detailed manual: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/.

Regards

Hi,

The warnings you are seeing are related to the WooCommerce plugin and they do not impact the functionality of your website. It is important to note that whenever the WooCommerce authors release a new version, the plugin templates included in the theme may become outdated, even if a new version of the theme has been recently released. Unfortunately, we cannot control the release schedule of the WooCommerce plugin, as updates can occur as frequently as twice a week.

Rest assured, our development team is constantly working to keep the theme up to date with the latest WooCommerce releases. The upcoming version of the theme will include the updated templates for WooCommerce, ensuring compatibility and seamless integration with the plugin.

In the meantime, please disregard the warnings as they are merely informational and do not affect the proper functioning of your website. If you encounter any specific issues or errors related to WooCommerce, please don’t hesitate to reach out to our support team for further assistance

Regards

Hi,

Sorry for the delays, we had a large queue in these days. Please kindly re-check your ticket

Best regards

Hello,

Please kindly make sure that you set Offices from the wp-admin area from the Dashboard > Offices section. For details > https://docs.stylemixthemes.com/motors-theme-documentation/car-rental-layout-features/offices

Best regards

i have done that, but the offices look like this https://snipboard.io/OCLmyE.jpg

Please submit a ticket on our support site and our managers will check this case from your wp-admin area, as I am not able to assist from the comments section with such unique cases, as on my testing side the Offices section works without any restriction >>>> https://support.stylemixthemes.com/tickets/new

Regards

Hello,

Could you send URL link from our live demo site? I will check it with our developers

Regards

Not working on demo as well https://motors.stylemixthemes.com/elementor-classified-one/. Check and update in your next release

Thank you I informed our developers team about it on our demo preview site

Best regards

Hi,

We recommend you to write this kind of suggestion in our features request section of the Motors theme -> https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds. We will include additional features/options according to the popularity of the requests from our dear customers

Best regards

I have done so severally and I have seen several users here recommending the chat feature

Hello,

Please visit the following link to access the theme documentation > https://docs.stylemixthemes.com/motors-theme-documentation/

Regards

Hello,

Yes, in the inventory search filter, you can type keywords to search listing categories > http://joxi.ru/DmB60YLi6W98Vm. You test from our live demo for example from the classified one demo layout > https://motors.stylemixthemes.com/elementor-classified-one/inventory/

Regards

Hi,

First of all the site’s main language should be English in the settings of the WPML plugin by default, as the theme and plugin’s default language is English. Then you need to create translations of the English default pages to the needed custom languages. WPML -> Languages. Also, You need to translate the default store URLs in the WooCommerce > Woocommerce Multilingual > Store URLs section. It should be from the English default language to any custom language. In addition, it isn’t recommended to use the same slug names when using a multilingual website. Also, you need to translate the other slug names in that section. Moreover, you need set the stm_rental_office as translatable in the WPML > Settings section. Also, you need to set Copy or Translate to the office sections, and set Rental products for different Offices in different languages separately. As a suggestion for correct basic settings and translations settings, we recommend you carefully follow the step-by-step guideline from the video tutorial -> https://youtu.be/zQU_zQxjyeQ

Regards

Hello,

Please visit our support site here > https://support.stylemixthemes.com/tickets/new

Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account > http://joxi.ru/eAOkNOYsGwp87A

In this way you can use your Envato account that you purchased on Envato and synchronize your account with our support site, so you will be able to submit tickets from our support site

Make sure that you didn’t use the license on another domain, you won’t be able to activate the theme if you already used the activation on another site. To resolve it, you will need to deactivate the license from your old domains, only after it, you can activate the theme on the new domain > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation

Best regards

Hi,

Our manager cleared the license from your previous domain. Now you can use the activation on your current live domain. For the future, if you are going to activate the license on a new domain, please deactivate from your old domain directly from the WordPress dashboard

Best regards

Thank you working for me now. for future i ll care for it . Now one more issue i am facing i am using demo for auto parts with WPBakery Page Builder >>at WPBakery Page Builder Settings i have an option If you purchased your license on CodeCanyon, you need to import it. << when i try to import it reply comes no license found i am not sure i have this license or no ?

You have the theme purchase code and token activation key of the theme in order to activate the theme. The theme comes with the WP Bakery plugin by default and it’s activated from our themes’ default folders, so there is no need to activate the plugin in order to use it. You can use the WP Bakery plugin with our theme without any restrictions. However, if you would like to use the Premium version premium paid templates of the WP Bakery plugin you can purchase it separately

Regards

Hello,

It appears that there may be several factors contributing to the issue you are experiencing. Upon reviewing your submitted ticket, we noticed that you imported a demo layout using lower server limits, which is generally not recommended. This could potentially impact the performance of your site.

To further address this matter, we kindly request that you review the details provided in your ticket and provide any updates or additional information directly within the ticket itself. This will allow us to assess the situation more effectively and provide you with the necessary assistance

All the best!

I have installed one of the demos with elementor. But the header and some of the sections are broken now. See the screenshots below. https://prnt.sc/j0aoueLMb3L5 https://prnt.sc/O6_JhvEGlICH https://prnt.sc/XektCDFr13lx Ticket Number is: Z51340

1# The system settings are perfect for your requirements. 2# “Please check header CSS issue “

Ticket Number is: Z51340

Your submitted ticket was already replied to. Please kindly check your ticket

Regards

Hello,

It could be due to the column or row margin/padding-top rules from the page builder that you are using

Regards

Padding is OK. This is an Adsense activation code (NOT AD CODE) I placed in the header using WPCode Lite plugin

So in this case, you will need to recheck the WPCode Lite plugin by contacting the plugin authors directly, as the theme default settings and options do not include such case

Regards

Hello,

The Rent Car form is a static form by default, there is no option to remove or add extra fields inside the Rent Car form element by default

Regards