23145 comments found.
Hi,
I recently purchased Porto to develop a simple webapp with a bootstrap based form. I found that bootstrap.css is wrongly compiled, creating incorrect css rules. I notified this bug to support team and they told me that they cannot do anything about it due to “our limitations” and pointing me to their customization service.
I’m telling you there’s something wrong in your theme and the answer is you can’t solve it… Very professional!
Hello, @ganix33,
Sorry for the inconvenience but I have just collaborated with the support agent, and the issue was you want to use the bootstrap classes on the section which already have the theme core CSS applied in the core files, so our agent instructed you to use the !important and apply your own CSS on that section, but you do not want to do that, and then our agent instructed you that the other possible way is to remove the theme core CSS from the theme core files and apply the bootstrap classes then, and then you told that it will be overridden when you will update the theme, and it’s true, because in that case you have to Customize it in the Child Theme, and our agent told if you want the Customization code by us, then you have to request for the paid Customization services.
Well, we again replied to your support ticket, please check our reply there and then reply back to it accordingly and please communicate there at one plece to avoid any inconveniance.
Regards, P-THEMES.
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Latest update compatible with WooCommerce 7.8.x yet?
Hello, @MrADeveci,
Yes the very latest version of the theme is fully compaitable with the very latest version of the WooCommerce 7.8.x
Regards, P-THEMES.
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Hi I bought your theme a couple of times now. The last time I bought this I did the installation via the setup wizard en installed the demo content (WPbakery). Now when I edit a page and want to insert a “porto products slider” (show products by category of id in slider) I don’t see this option in the woocommerce tab (on other websites where I use your theme I do have this option).
Hello, @dennygoosensen,
Please try to use the Porto Posts Grid element and set it as per your requirements, it should work for you, please refer to these screenshots for better understandings: https://postimg.cc/Lg8dzYkc & https://postimg.cc/7bKrq9ww
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I have a site that presents a problem in the “Cart” page, the field to increase or subtract quantities works, what is not working correctly, or is not executing the operation, is the update of the values when increasing or decreasing the order, of the quantities of the order. (I attach screenshots). Example, if I order two items worth $170, their subtotal is $340, now, in the “CART” page if I lower the order quantity to 1, it should register a modification in the subtotal to $170, likewise, in the tax, and in the total to pay, likewise, it should register that order modification in the cart icon at the top, and unfortunately, none of that is happening, it does not modify the amounts to pay when the order quantities are modified.
This is on the “CART” page.
We need to fix this as soon as possible.
Hello, @dasaproducciones,
To change the quantity, the price automatically update on the cart page. You can copy and paste the Below code. to the Dashboard >> Appearance >> Theme Options >> Skin >> JavaScript Code >>JS Code before body. See Screen Shot for better reference : https://postimg.cc/Wqd6MS9G
var timeout;
jQuery( function( $ ) {
$('.woocommerce').on('change', 'input.qty', function(){
if ( timeout !== undefined ) {
clearTimeout( timeout );
}
timeout = setTimeout(function() {
$("[name='update_cart']").trigger("click");
}, 1000 ); // 1 second delay, half a second (500) seems comfortable too
});
} );
Regards, P-THEMES.
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Thank you! it’s solved! The ideal would be to include that code within the theme, you will save time you, and customers, thank you.
Hello, @dasaproducciones,
Sure we will, please write this suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
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Hello, After I update the theme, I get an error
Fatal error: Uncaught Error: Call to undefined function porto_shortcode_add_floating_options() in /public_html/wp-content/themes/porto/vc_templates/vc_column.php:331
I’m updating from 6.0 to Version: 6.9.5
I had to uninstall WP Bakery and as recommended install Visual Composer from WP Repo
Please suggest.
Thank you
Hello, @valuewalk,
Could you please contact us via our support system with your site WP Admin and Cpanel URL and Credentials so that we will check it for you on your site and help you out in resolving your issue?
Regards, P-THEMES.
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Well, Version 6.0 of your theme was using WP Bakery, is 6.9.5 using Visual Composer?
Hello, @valuewalk,
No, Visual Composer is no more compatible with our latest theme, so we suggest you do not use it, and try to build your site with Elementor OR WP Bakery page builder.
Regards, P-THEMES.
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Thanks for your response.
Many pages are already using visual composer from the older version of your theme, any instructions on migrating? There are many pages, it won’t be possible to rebuild all of them manually.
Hello, @valuewalk,
Unfortunately, there is no such possible way except Customization.
Regards, P-THEMES.
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Hello, I have a problem with the slider on the homepage of my website (site under construction). I’ve installed the “Business Consulting 2” theme. I’ve chosen to work with Elementor (the one included in your package). I want to modify the default images to replace them with my own, but I can’t find where to replace each of these images in the carousel. I can access the “Porto additional settings”, but I don’t see where to change the images with the carousel option. The theme is up-to-date. Thank you for your help.
Hello, @mandrake62,
Please edit your home page with the Elementor page builder, and then edit the section, after that edit the column and under the porto additional settings, you can change the background image as per your requirements, please refer to this screenshot: https://postimg.cc/VdrMHCkb
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Thank you very much for your quick response. The functionality is great.
You’re Most Welcome!!
Hi,
I try to use facetwp plugin but its not working with your theme, Please check and give the solution.
Thanks
Hello, @arslanqamar,
What exact issue you are facing while using that plugin with our theme? Could you please explain in detail, if possible with some screenshots for my better understanding?
Regards, P-THEMES.
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Hi,
I create filter for product categories and when I use short code on widget area. filter option is not showing.
Screenshots
Back end Filter >> https://prnt.sc/3NeCoj-ydU3Q
Widget >> https://prnt.sc/4_r2BaXwyLNu
Front end >> https://prnt.sc/g8aINUtgcbmJ
Hello, @arslanqamar,
Which plugin you are using to create that filter? Is that plugin included in the compatible plugins list confirmed from our end on item main page?
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Hi
I am using Facetwp Pro plugin.
Hello, @arslanqamar,
That is the third party plugin and not included in the compatible plugins list confirmed from our end, so you can try to use the one came with the theme package (Yith WooCommerce Ajax Product Filter) OR you can request to compatible that third party plugin with our theme as a feature request by writing it here: https://www.portotheme.com/forums/topic/feature-request/
Thanks for your understanding.
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Hi @PT Support,
I recommend to check compatibility with this plugin FacetWP: Advanced Filtering. Because this plugin is more strong then (Yith WooCommerce Ajax Product Filter)
Hello, @arslanqamar,
Ok, then please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check it and consider it for the upcoming updates of the theme.
Regards, P-THEMES.
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I am trying to install the GeoDirectory Porto Theme Compatibility Pack however every time I try it says that it has failed.
Hello, @ebizunivcode,
Please navigate to Appearance >> Install Plugins and try to Install the pre packaged plugins from there one by one and check again.
Regards, P-THEMES.
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I tried that however I do not see it in the list.
Hello, @ebizunivcode,
I hope this message finds you well. I wanted to inquire about the specific plugin you mentioned in our previous conversation. Could you kindly provide me with the name of the plugin you are referring to? Furthermore, if it is convenient for you, I would greatly appreciate it if you could share the URL of the plugin as well. This additional information will enable me to conduct a thorough investigation and offer you the necessary assistance.
Thank you for your cooperation. I look forward to your prompt response.
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At the top of the site where it will normally say to update Porto Functionality when there is a new update I see a message that says that GeoDirectory Porto Theme Compatibility Pack is required. I’m using the GeoDirectory plugin with Porto as the theme. Is the GeoDirectory Porto Theme Compatibility Pack no longer needed maybe? I click to install but it says failed. If I go to the Install Plugins page it doesn’t show up in that list for Porto plugins. Thank you for helping me look into this.
Hello, @ebizunivcode,
Yeah the issue might be because of the GeoDirectory, so we suggest you to please try to disable it and check back again, it should solve your issue, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will further look into it for you and help you out.
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Hi there, im trying to reset my code – I followed the link on the app but I couldnt login and it wont let me reset password. Can you please reset it for Item ID: 9207399 and ill redownload the new code through theme forest?
Hello, @Anmar88,
I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.
The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance for our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.
During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.
Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.
Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.
Regards, P-THEMES.
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I had the same error when updating the theme “PCLZIP_ERR_BAD_FORMAT”. SO following your advice I unregistered the theme, but now I can’t register because: “Sorry, it could not connect to the Porto API server. Please try again later.” Any known issues? Thanks
Hello, @itarslan,
We are sorry for the inconveniance but would you please contact us via our support system with your site WP Admin URL and Credentials and also with your theme purchase code so that we will check and help you out in resolving your issue on your site.
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Hi I am trying to apply the patch but i am getting this error “The below patches could not be applied. Because your files have write permission or aren’t existed.”
Hello, @norman_ansao,
Please naviagate to Porto >> Theme License and un-register the theme from there and then again register the theme with the same purchase code and then try to refresh the patch.
Regards, P-THEMES.
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Hi , any promotion near by
Hello, @vizard00,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately, we do not have any promotion plans for now.
Regards, P-THEMES.
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Hello, I tried to install the main demo theme but it always failed when my server already meets all requirements. Kindly help. Thank you
Hello, @ektiono,
Could you please try via alternative mode? If still the issue persist, then please contact us via our support forum with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
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Yes, it also happens in alternative mode. Actually, I still run it in localhost. I’ll upload it to hosting and update you later. Thank you
Hello, @ektiono,
Sure take your time. I will wait for an update from you.
Regards, P-THEMES.
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Just tried to update Porto and connected plugins for a client of mine, however getting the following error:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Hello, @goodaa1,
Please navigate to Porto >> Theme License and un-register the theme from there and then again register the theme with same purchase code and then try to update the Theme from Appearance >> Themes.
Alternatively, please try to update the theme manually: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Hi, Im using your theme with plugin WPBakery. After last update ( Porto version 6.9.4. , WPBakery 6.13.0 ) it seems that there is a bug. From admin view I see content of all created pages. After I log out or visit page as guest it seems like these pages are empty – they exist but they dont have content. They have different layout, sidebar but they dont have created content. I deleted cache and try to active and deactive plugin but the results is same. When I log back I can see content and I can edit it etc. Could you please let me know how to fix this? Please see screen https://i.ibb.co/bgs69ZL/wp-bug1.jpg
Hello, @MajorNR,
Could you please contact us via our support forum with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out in resolving your issue.
Regards, P-THEMES.
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Topic created, thank you.
Hello, @MajorNR,
Could you please share the Number OR the URL so that I will ask the team to look for it as soon as possible?
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Topic is pending for moderation, p=1687, https://www.portotheme.com/?post_type=topic&p=1687
Hello, @MajorNR,
I am sorry but could you please try to contact us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
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Hi, I wrote it somewhere else before .. ID #24523
Hello, @MajorNR,
We have solved and replied to your support ticket #24523, so please check back to your support ticket reply now and then reply to it accordingly.
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Thank you for your quick help
You’re Most Welcome!!
Hello I have problems when someone adds any product to the cart. The icon starts loading and never appears the number of products and if you click on the cart icon the cart mini window is in blank. Thanks for your help.
Hello, @lolatapia,
Please update your theme to the very latest version and it should solve your issue.
Please check the changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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thank I have update the theme and it works, but now the website is not working on the mobile version
Sorry it´s already working. It was a pluging that needs to be update. Thankyou!
Hello, @lolatapia,
Great to hear that updating the theme resolved the issue! Regarding the mobile version, I’m glad to know it’s working now. It seems the problem was related to a plugin that needed updating. Thank you for letting me know, and if you have any further questions or need assistance, feel free to ask.
Regards, P-THEMES.
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is Elementor AI coming free with the theme ? or i must buy it ?
Hello, @aboo3mr,
First of all, thanks for showing your interest in Porto WordPress
Yes, Elementor AI comes free with the theme and you do not need to purchase it seperately.
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Hi Porto,
In my new web, https://candleartesoteric.com/cart When I have something in the cart (only I have a price inserted for this candle: Candle SAINT CYPRIAN) and I click check out. An error 404 appears.
any help?
Hello, @Joaquim_,
I recently visited your website and conducted a thorough examination. I am pleased to inform you that I did not encounter any issues during my visit, and no 404 errors were observed. To support my findings, I have attached a couple of screenshots for your reference: https://postimg.cc/k6sPfkQN & https://postimg.cc/F77XVC7c
Considering these results, it is possible that the issue you experienced may be related to cached data on your end rather than a problem with the website itself. I kindly recommend clearing your cache and attempting to access the website again to see if the issue persists.
If you require any further assistance or have any additional concerns, please don’t hesitate to let me know. I am here to help.
Regards, P-THEMES.
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Thank you very much, done. I did it finally
You’re Most Welcome!!
Hi Porto,
I can’t find the button add to cart in products. I placed the layout product by default.
https://candleartesoteric.com/product-category/beeswax-candles-with-herbs/esoteric-candles/page/2Web is new, products are still empty.
thanks,
solved
Hello, @Joaquim_,
Thank you for informing us that you have successfully resolved the issue on your own. We appreciate your resourcefulness and self-reliance.
Please feel free to reach out to us at any time should you require further assistance. Our team is always available and ready to provide support.
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Hi Porto,
Installing Porto by default in a products comes with a “guide size” in the product layout. How to remove this section? seems is inserted throw a Porto template builder by defaut.
thanks,
Hello, @Joaquim_,
I kindly request your attention to the instructions provided in our theme documentation, which can be found at the following link: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/.
By carefully reading and adhering to the instructions outlined therein, you will be able to effectively address the issue you are currently facing.
Thank you for your cooperation.
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