Hello, @arslanqamar,

That is the third party plugin and not included in the compatible plugins list confirmed from our end, so you can try to use the one came with the theme package (Yith WooCommerce Ajax Product Filter) OR you can request to compatible that third party plugin with our theme as a feature request by writing it here: https://www.portotheme.com/forums/topic/feature-request/

Thanks for your understanding.

Regards, P-THEMES.

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Hi @PT Support,

I recommend to check compatibility with this plugin FacetWP: Advanced Filtering. Because this plugin is more strong then (Yith WooCommerce Ajax Product Filter)

Hello, @arslanqamar,

Ok, then please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our dev team will check it and consider it for the upcoming updates of the theme.

Regards, P-THEMES.

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Hello, @ebizunivcode,

I hope this message finds you well. I wanted to inquire about the specific plugin you mentioned in our previous conversation. Could you kindly provide me with the name of the plugin you are referring to? Furthermore, if it is convenient for you, I would greatly appreciate it if you could share the URL of the plugin as well. This additional information will enable me to conduct a thorough investigation and offer you the necessary assistance.

Thank you for your cooperation. I look forward to your prompt response.

Regards, P-THEMES.

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At the top of the site where it will normally say to update Porto Functionality when there is a new update I see a message that says that GeoDirectory Porto Theme Compatibility Pack is required. I’m using the GeoDirectory plugin with Porto as the theme. Is the GeoDirectory Porto Theme Compatibility Pack no longer needed maybe? I click to install but it says failed. If I go to the Install Plugins page it doesn’t show up in that list for Porto plugins. Thank you for helping me look into this.

Hello, @ebizunivcode,

Yeah the issue might be because of the GeoDirectory, so we suggest you to please try to disable it and check back again, it should solve your issue, Otherwise, please contact us via our support system with your site WP Admin URL and Credentials so that we will further look into it for you and help you out.

Regards, P-THEMES.

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Hello, @Anmar88,

I hope this message finds you well. I am writing to sincerely apologize for the inconvenience you have experienced recently regarding our API server. We understand that this issue has caused disruption to your services, and we deeply regret any inconvenience caused.

The reason behind the current issue is the ongoing maintenance work being carried out on our API server. In an effort to enhance the speed and performance for our valued customers, we have implemented Cloudflare, a content delivery network service. However, this implementation requires a certain amount of time to fully integrate and optimize the system, and unfortunately, it is expected to take approximately one day to complete.

During this period, we kindly request your patience and understanding as we work diligently to resolve the matter and restore our API server to its optimal functionality. We truly appreciate your understanding and cooperation throughout this process.

Should you have any questions or concerns, please do not hesitate to reach out to our support team. We are committed to providing the highest level of assistance and support to ensure a smooth transition and minimize any further inconvenience.

Once again, please accept our sincerest apologies for any disruption caused. We value your continued support and thank you for your understanding in this matter.

Regards, P-THEMES.

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Hello, @itarslan,

We are sorry for the inconveniance but would you please contact us via our support system with your site WP Admin URL and Credentials and also with your theme purchase code so that we will check and help you out in resolving your issue on your site.

Regards, P-THEMES.

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Hello, @norman_ansao,

Please naviagate to Porto >> Theme License and un-register the theme from there and then again register the theme with the same purchase code and then try to refresh the patch.

Regards, P-THEMES.

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Hello, @vizard00,

First of all, thanks for showing your interest in Porto WordPress

Unfortunately, we do not have any promotion plans for now.

Regards, P-THEMES.

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Hello, @ektiono,

Could you please try via alternative mode? If still the issue persist, then please contact us via our support forum with your site WP Admin URL and Credentials so that our experts will check it for you on your site and help you out.

Regards, P-THEMES.

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Yes, it also happens in alternative mode. Actually, I still run it in localhost. I’ll upload it to hosting and update you later. Thank you

Hello, @ektiono,

Sure take your time. I will wait for an update from you.

Regards, P-THEMES.

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Hello, @goodaa1,

Please navigate to Porto >> Theme License and un-register the theme from there and then again register the theme with same purchase code and then try to update the Theme from Appearance >> Themes.

Alternatively, please try to update the theme manually: https://www.portotheme.com/wordpress/porto/documentation/update-theme/

Regards, P-THEMES.

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Hello, @MajorNR,

We have solved and replied to your support ticket #24523, so please check back to your support ticket reply now and then reply to it accordingly.

Regards, P-THEMES.

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Thank you for your quick help

You’re Most Welcome!!

thank I have update the theme and it works, but now the website is not working on the mobile version

Sorry it´s already working. It was a pluging that needs to be update. Thankyou!

Hello, @lolatapia,

Great to hear that updating the theme resolved the issue! Regarding the mobile version, I’m glad to know it’s working now. It seems the problem was related to a plugin that needed updating. Thank you for letting me know, and if you have any further questions or need assistance, feel free to ask.

Regards, P-THEMES.

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Hello, @aboo3mr,

First of all, thanks for showing your interest in Porto WordPress

Yes, Elementor AI comes free with the theme and you do not need to purchase it seperately.

Regards, P-THEMES.

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Hello, @Joaquim_,

I recently visited your website and conducted a thorough examination. I am pleased to inform you that I did not encounter any issues during my visit, and no 404 errors were observed. To support my findings, I have attached a couple of screenshots for your reference: https://postimg.cc/k6sPfkQN & https://postimg.cc/F77XVC7c

Considering these results, it is possible that the issue you experienced may be related to cached data on your end rather than a problem with the website itself. I kindly recommend clearing your cache and attempting to access the website again to see if the issue persists.

If you require any further assistance or have any additional concerns, please don’t hesitate to let me know. I am here to help.

Regards, P-THEMES.

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Thank you very much, done. I did it finally

You’re Most Welcome!!

solved

Hello, @Joaquim_,

Thank you for informing us that you have successfully resolved the issue on your own. We appreciate your resourcefulness and self-reliance.

Please feel free to reach out to us at any time should you require further assistance. Our team is always available and ready to provide support.

Regards, P-THEMES.

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Hello, @Joaquim_,

I kindly request your attention to the instructions provided in our theme documentation, which can be found at the following link: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/.

By carefully reading and adhering to the instructions outlined therein, you will be able to effectively address the issue you are currently facing.

Thank you for your cooperation.

Regards, P-THEMES.

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Hello, @Joaquim_,

Thank you for reaching out. I would like to inform you that I have already responded to your duplicate question on our platform. Kindly refer to the following link for my detailed reply: [ https://themeforest.net/comments/29655587 ]. I kindly request you to review my response there.

In order to ensure an organized and efficient process, I would like to kindly request that you refrain from posting multiple times for the same concern. By adhering to this practice, we can effectively address all inquiries and provide timely assistance to our valued users.

Thank you for your understanding and cooperation in this matter. If you have any further questions or require additional clarification, please don’t hesitate to let me know. I’m here to help.

Regards, P-THEMES.

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Hello, @dlovin,

I have just conducted the review of your site and found that there is no h1 tag in breadcrumbs, here is the screenshot: https://postimg.cc/gnR9fSzJ

Regards, P-THEMES.

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I see it. Look at my screenshot. https://postimg.cc/Cndr2Xry

Hello, @dlovin,

Its a page title, Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out accordingly.

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Hello, @Joaquim_,

You have the option to conveniently filter products using the sidebar feature provided by the Porto WordPress Theme.

To begin, navigate to the “Appearance” tab and select “Install Plugins.” Proceed to install and activate the “Yith WooCommerce Ajax Product Filter” plugin from the available options.

Next, access the “Widgets” section under “Appearance” and locate the “Woo Category sidebar.” Within this area, you can add the desired Filter widgets and configure them according to your specific preferences.

For detailed instructions, please consult the support video available at: https://youtu.be/N343v5u4WP4

Additionally, you can utilize the “Product Tag Cloud” widget in the sidebar to filter products based on tags.

Please note that these filtering capabilities will exclusively function on Shop/Categories archive pages.

Regards, P-THEMES.

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Thank you very much

You’re Most Welcome!!

Hello, @motahar,

If the currency switcher is working in the Footer then it should work fine in the Header as well. Please make sure that you have enabled the Currency switcher from Porto >> Theme Options >> Header >> Currency and Language switcher >> Enable the Currency Switcher and disable the HTML Switcher.

Otherwise, if the issue still exists then please share the WP admin login details of your site through our support forum so I will check and give you a possible solution.

Regards, P-THEMES.

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Hello, @Jettools,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.

@media(min-width: 768px) and (max-width: 1463px){
.porto-tb-item.product.product-col.type-product {
    --porto-cw: 33.33% !IMPORTANT;
}
}

Regards, P-THEMES.

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Hello, @Joaquim_,

Login/Register Functionality is coming from WooCommerce, you can turn it ON from WooCommerce >> Setting >> Accounts & Privacy: https://postimg.cc/mtkKbKsd

Regards, P-THEMES.

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