23186 comments found.
I’m now on the fourth day without a reply to my last three emails, but I see that it’s going very well with replying to people’s comments here. It was fine in the beginning with getting replies from you, but now the replies are VERY far apart. I have many things on hold just waiting for my problem to be solved!
Hello, @MadsDanmark,
We hope this message finds you well. We sincerely apologize for any inconvenience caused. We regret to inform you that our dedicated support team is currently on their annual leave, and furthermore, today being the weekend, their availability is limited. However, we assure you that they will promptly resume work and address all pending matters starting from tomorrow, July 3rd, 2023.
We greatly appreciate your patience and understanding during this period. Your satisfaction remains our top priority, and we are committed to resolving any outstanding issues as soon as our team returns. Please rest assured that we value your business and strive to provide you with the highest level of service.
Should you have any urgent concerns or require immediate assistance, please feel free to reach out to us. We will make every effort to address your needs promptly, despite the temporary limitations.
Once again, we extend our sincere apologies for any inconvenience caused and express our gratitude for your understanding and support. We look forward to serving you with our undivided attention when our support team resumes operations.
Thank you for your continued trust in PThemes.
Regards, P-THEMES.
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I’m just asking once the theme is purchased do I then need to purchase the revolution slider plugin to activate that aswell?
Hello, @rog12,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
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thanks again, Just one last question I hope its only about image sizes again. Could you please tell me the best size for the product images the large ones on the product page and the best size for the logo please.
Hello, @rog12,
The ideal size for product images on a product page can vary depending on the specific requirements of your website. However, here are some general recommendations:
Large product images on the product page: A common approach is to use high-resolution images that are large enough to showcase the product details clearly without significantly slowing down the page load time. A resolution of around 1200 pixels wide or more is often suitable.
Logo size: The size of a logo can also depend on the design and layout of your website. However, it’s generally a good practice to have a logo with a higher resolution to ensure it appears crisp and sharp on various devices. A size of around 250-500 pixels wide is often sufficient, but you can adjust it based on your specific design needs.
Remember, these recommendations are general guidelines, and it’s always recommended to check the design specifications or style guide of your website for any specific image size requirements.
Regards, P-THEMES.
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hi, this is the pre built website that I am using as a base for my shop https://www.portotheme.com/wordpress/porto/shop3-soft/ and its just the logo size spec that I’m still unsure of if you could just give me an idea on the actual size and resolution to use it would be a big help
Hello, @rog12,
The size of the Logo on that demo is: https://postimg.cc/RNKmzfBf
Regards, P-THEMES.
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hi I have added my logo here https://manchestertees.com/ but I am just asking what you would reccomend the best way to increase the size would be
Hello, @rog12,
You can change the width of the Logo from Porto >> Theme Options >> Logo as per your requirements.
OR
You can use the Custom CSS as well to increase the width of your site Logo. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (min-width: 1220px){
#header .logo {
--porto-logo-mw: 200px !important;
}
}
Regards, P-THEMES.
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Hello to all the team. I have a big problem with my site. I decided to redo my whole site and I encounter a bug problem in the “Widgets” Appearance section. It is practically impossible for me to modify the content of the different sections of the footer menu “Footer Widget 1, Footer Widget 2, Footer Widget 3, and others”. Here are the different messages received.
- The “wcfmmp-store-category” block was affected by errors and may not function properly. Check the developer tools for more details
- The “media_image” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “contact-info-widget” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “yith-woo-ajax-navigation” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “text” block was affected by errors and may not function properly. Check the developer tools for more details.
How to do .thank you
Hello, @CELINCO,
Please try to Install and Activate the WordPress Classic Widget plugin on your site and then try to check the Widgets again, It should solve your issue.
https://wordpress.org/plugins/classic-widgets/
Regards, P-THEMES.
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Hello,
Thank you once again for your responsiveness. My problem was solved with the installation of the widget you recommended to me. Great. THANKS
Hello, @CELINCO,
You’re welcome! It’s always satisfying to know that I could assist you. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for your kind words, and have a great day!
Regards, P-THEMES.
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hi i have pre sale questions :- 1- can i use ACF for Dynamic Source for example its possible to use background image from Afc ? if that possible kindly share me theme ducoments for the same 2- can i use wp rocket or should be WP Super Cache ? 3- can i use yoast seo along with porto AI engine ? 4- i have more than 20 websites using electro and impreza themes , is there any discount for 10 license ?
Thank you
Hello, @HANA21518,
Thanks for showing your interest in Porto WordPress 
1. I’m sorry, but there seems to be a misunderstanding or confusion in your question. ACF (Advanced Custom Fields) is a WordPress plugin that allows you to add custom fields to your WordPress posts, pages, and other content types. It provides an interface to easily manage and display additional data associated with your content.
ACF itself does not have the capability to act as a dynamic source or provide background images. It’s primarily used for extending the default content fields in WordPress.
2. You can use anyone with our theme that better meets your requirements.
3. Yes you can use Yoast SEO with our built-in AI functionality.
4. Unfortunately we do not have any discount on our theme for now, so you have to purchase it at its regular price.
Regards, P-THEMES.
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I love this theme! Just a small recommendation, it would be good that when you are in an article, there is the possibility at the bottom to do next or previous with the name of the article, like in any Blog
Hello, @alexissatok,
Thanks for your suggestion, we would like to request you that please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
So that our dev team will check it and consider it for the future upcoming updates of the theme.
Regards, P-THEMES.
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Hello, how do I change the colour of my product image carousels? I’ve changed my page background to black but the product image carousel is backgrounds display white block. I’m sure it’s in a simple place but I can’t seem to find it. I’d like to change the background colour and round the image corners. Thank you in advance
Hello, @josephine555,
That is actually not the background color but its your image background, please refer to this screenshot: https://postimg.cc/qNvRzT4D so you have to reupload the images without background and it should solve your issue.
Regards, P-THEMES.
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Thank you for your reply, it’s not just the image background, also the text and price below have a white background. I’ve tried to change the image but it leaves the white. I also can’t find the option to round the edges of the carousel. Thank you
For example, when I change the image to a rounded edge, there are white corners around the image and white behind the text below. I cannot find any option for colour background anywhere.
Hello, @josephine555,
Could you please provide me the URL of the page and the screenshot as well so that I will check and assist you accordingly?
Regards, P-THEMES.
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Okay I’ve opened a support ticket Id #24937 and sent the details thanks
Hello, @josephine555,
Ok Great!!, Now please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
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Hi, we have decided to use Porto for another project because it’s look better in that field of job. How can I change the license? Do I need to submit purchase code again in new domain? I’ll remove it from first domain after data transfer.
Hello, @webnegaran,
Thanks for showing your interest in Porto WordPress
One single license is for the one single live URL only, this is Envato policy and you may wish to confirm it from them as well.
Please read about the license usage on test site in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
License Unregister Link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
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Hi there, any changes in Theme Options and the site gets stuck. “There was a error please try again.” I already reinstalled Porto, but no change. My redux_options_porto_settings JSON file is 50MB (!), usually it is 40KB. I cleaned it up and tried to import, but the import is also not working. My support already expired, but if I know that you can help and fix this, I would renew. But I don’t want to renew and then support tells me I have to rebuild anyway…. or can you give me a hint how to get this solved? please advise. Thank you very much!
Hello, @ProBaleares,
Please add ‘zlib.output_compression = Off’ in php.ini and then check back again.
And also please read and follow the instructions written in the below-listed threads:
https://stackoverflow.com/questions/38693992/notice-ob-end-flush-failed-to-send-buffer-of-zlib-output-compression-1-in
https://www.litespeedtech.com/support/wiki/doku.php/litespeed_wiki:config:gzip-compression
Alternatively, Could you please try to check that Live Option Panel is working for you? https://postimg.cc/pyf1jZkD
Regards, P-THEMES.
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Hi P-Themes, thank you for your reply! I tried Live Option panel already, but it also doesn’t work. There seems to be thousands of rubbish code in the porto_settings.
zlib.output_compression = Off’ in php.ini doesn’t make sense as we are using the newest php version.
What happens if I delete porto_settings altogether in my wp_options? Unfortunately I couldn’t find a plugin which only empties instead of deleting. Will there be a fatal error? Or will there be a new porto_settings option which I then can edit again? Please advise. Thank you for your support!
Hello, @ProBaleares,
I am sorry but there is no rubbish code, the issue is on your site and that seems to be your server end issue, now we have to check it on your site, we request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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1. Theme update is not working for some reasons. 2. Woocommerce cart and checkout shows infinite circling.
Any idea?
Hello, @iCanWP,
What exact issue you are facing with updating the Theme? Could you please share the screenshot with me here for my better understanding? you can use this site to upload and share the URL of the screenshot here: https://postimages.org/
OR you can try to update the theme and plugins manually as well by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Hello I installed the Shop 36 theme and it worked ok. But today after update the Woocommerce plugin all the styles dissapeared, it looks horrible.
Hello, @leonardopid,
Sorry for the inconvenience but your site is in Maintenance Mode: https://metalstorechile.cl/ so we request you that please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
OR please try to follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Thanks a lot! That solved the issue 
You’re Most Welcome!!
Hello
Please reset registration for Item Purchase Code: 35cb2d8f
I already requested this via support, sorry, but it’s kinda urgent
Thanks!
i was able to do it myself in your support area. thanks
Sound’s Good!! that you have managed to fix it by yourself
You are the best.
Feel free to write back to us anytime, we are always here to help you.
Regards, P-THEMES.
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Hi, I can’t find how to customise the colour of hero-section-bg which is the green overlay at the top of the ‘Energy’ template…. I can’t see it in the CSS file… where is it exactly?
I found it in custom css in theme options!
Hi – now the ‘Porto Members’ has been deprecated… how can we insert the ‘Member’ option into a page? Like we was able to before with the module? Thank you.
Hello, @MrADeveci,
You can use the Porto Posts Grid element and set the Member Post Type as per your requirements, please refer to this screenshot: https://postimg.cc/KRwHcnVg
Regards, P-THEMES.
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That’s great, thank you…. I was using the wrong Posts Grid module!
You’re Most Welcome!!
getting this error when trying to update the theme, already created a ticket and no reply! we urgently need you to fix this
Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
Hello, @parisalex3000,
We have already replied to your support ticket #24847, so please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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Hi Porto, By default in a product layout is comming with a “size guide” photo. How can I remove it? and also the atribute size guide thanks
Hello, @Joaquim_,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-remove-rename-and-reorder-product-data-tabs/
Regards, P-THEMES.
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Hello.
When I switch to a child theme of porto (even a blank one) the layout settings get lost. I tried exporting the settings from the “Theme Options” when the parent theme (porto) is active and then importing them when the child theme gets activated, but that didn’t fix it. How can the settings be transferred?
Thank you
Hello, @Dimitris73,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hello!
Unfortunatly the add to cart button on our product-single is not working anymore, since we did the latest updates. From all archive- category-pages our customers are still able to add to cart directly.
After clicking on add to cart on the product-single it states, the product got added to cart, but the cart itself stays empty.
We already deactivated all other third party plugins except the porto-functionality but its still not working.
PHP = 8.0.28 memory_limit = 256M max_input_vars = 10000 max_execution_time = 300 max_input_time = 300
Do you have any idea what could be causing these problems?
Hello, @jacor,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Please I need support, I create a new ticket id #24767 , thanks
Hello, @pereztroff,
We have solved and replied to your support ticket #24767, please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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Bonjour; Je viens d’acheter ce thème. Problème je n’ai même pas accès à woo-commerce est-ce normal ? On me demande de payer l’abonnement Elementor pro donc payant pour y avoir accès ….
Hello, @magotkevin45,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hi there,Please view support ticket created.
Hello, @lukes87,
We have already replied to your support ticket, please check back to your support ticket replies now and then reply back to them accordingly.
Regards, P-THEMES.
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Hello Support Team, Please let me know if PHP version 8.2 is compatible with Porto theme.
Thank you!
Hello, @prasannakalinga,
Yes, Porto WordPress is fully compatible with PHP version 8.2, but might be the plugins you used are not such as page builder, Woo, SR, etc, so you have to check the plugins compatibility by disabling them and reactivate them one by one.
If all goes well, you are good to go
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