23139 comments found.
Hi Porto,
Before the description of a product, in a product layout. It is posible to make a king of 3 tabs. Description, reviews and queries?
That can be done with Porto ? thanks
Hello, @Joaquim_,
Do you mean, you want to place the product tabs before the product short description on the single product page? if so, then you can achieve it by using the template builder in Porto WordPress Theme, you have to navigate to Porto >> Template Builder >> Single Product and create your own layout with placing any section anywhere on the page as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
How extend horizontally to take all the side page the black banner at the top? https://candleartesoteric.comthanks
Hello, @Joaquim_,
That is because you have set your header wrapper as container or boxed, you should have to set your header wrapper as “Wide” from Theme Options >> Layout and check back again.
Please refer to this screenshot: https://postimg.cc/S2SP3wQr
Regards, P-THEMES.
Please join our Discord Lesson
can you check “https://the-spinner.net/shop/” why shop page show 404 error
Hello, @anwaacomcom,
I would like to inform you that I have recently conducted a thorough test of the URL you provided. I am pleased to confirm that the URL is functioning flawlessly on my end. To support my statement, I have attached a screenshot for your reference: https://postimg.cc/jwWdr2k0
Considering the circumstances, it appears that the issue lies within the cache on your end rather than any other underlying factor. I kindly suggest clearing your cache and subsequently revisiting the URL. This action should rectify the problem and allow for a smooth browsing experience.
If you require any further assistance or encounter any additional concerns, please do not hesitate to reach out to me. I am more than willing to provide further guidance and support to help resolve the matter promptly.
Thank you for your attention to this matter, and I look forward to your successful access to the URL after clearing your cache.
Regards, P-THEMES.
Please join our Discord Lesson
I want to purchase this theme now for Online shopping, I tried one multi purpose theme recently it didn’t give me what I want. I have few questions 1. What’s the difference between main shop demo and shop Demo 1. 2. What is meant by full site editing? I can’t find it in main shop demos but available in shop Demo 1 with similar interface. 3. Is your theme compactible with drop shipping plugin like alidropship etc 4. Is your theme compactible with Multi Vendors plugin? 5. Which Demo do you recommend for drop shipping and multi Vendors if compactible? 6. Do you have app for this theme or is there a future plan for app?
Hello, @adkens,
First of all, thanks for showing your interest in Porto WordPress 
1. Main Shop Demo and Shop Demo means the same, both are based on a WooCommerce plugin and you can import and use any one which better suits your requirements.
2. You can edit your content and build the layout with the Template Builders. Additionally, Porto’s Full Site Editing cleans the unnecessary theme options and meta options. Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/full-site-editing-porto-introduced-vs-one-of-wordpress-introduced/
3. Our theme is fully compatible with BigBuy Dropshipping Connector for WooCommerce
4. Yes Porto WordPress is fully compatible with Multi-Vendor+Marketplace+Dokan+ WCFM plugins, you can use any one which better suits your requirements.
5. You can try to use Demo 22 or anyone which better meets your requirements all are compatible with those plugins, please check our demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
6. We do not have any app for our theme for now, but we have a plan for the future.
Regards, P-THEMES.
Please join our Discord Lesson
Thanks for the prompt reply, I want to know if I choose demo 22 Multi Vendor, can I edit the footer to look exactly like Demo one? 1. Can I customise the appearance to look like Demo one? 2. Can I use full site editing on demo 22 3. Can I install Demo 22 and use template of Demo 1 with ELEMENTOR?.
I just need your guidance I want to run a long project which I will spend money, I have tried with a particular theme it failed.
I want to build a multi Vendor site together with drop shipping , pls advice me on the right part to follow like the demo to use I can customised to suite my need and every other things I need to know, thanks
Hello, @adkens,
1. Yes you can modify the footer as per your requirements.
2. Yes you can customize the appearance to look like demo one using Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
3. Yes you can as I described above using Porto Studio functionality.
Regards, P-THEMES.
Please join our Discord Lesson
Hello PT_support2, how can I fix the login/register button of this website https://mcfnigeria.com/.
When you click it, it only shows login page.
And when a user is logged in, it still displays Login/Register. Pls help.
Hello, @staymedia,
1. Sorry for the inconvenience but If you want to Show Register Form, you need to navigate to WooCommerce >> Settings >> Accounts & Privacy >> Allow customers to create an account on the “My account” page. See this image for reference: https://postimg.cc/GBRS2z8G
2. When utilizing the Page Builder to modify the header section, it has come to my attention that the Login/Register component is displayed as a Porto info box containing only text. Consequently, when a user logs in as a regular user, the displayed text remains the same as before.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, I bought your theme a long time ago for a project, but I left the project and I no longer work with the theme I bought, now I want to use this theme for a new project but I can’t use it! Please note that I did not use this theme since we abandoned the project. how can i get a new code?
I sent emails 24 hours ago with all the necessary information and proof, but I haven’t received any response yet and it’s urgent!
Hello, @wsesite22,
We apologize for any inconvenience caused, and we would like to assist you with the issue you encountered. In order to provide you with the appropriate support, we kindly request some additional information regarding the email you sent.
Could you please specify the destination or recipient of the email? This information will allow us to better understand the context and ensure an accurate assessment of the situation.
Furthermore, to expedite the resolution process, we kindly ask you to share the initial digits of your purchase code with us. By providing this information, we will be able to verify and reset the code on your behalf, allowing you to reuse it seamlessly.
Alternatively, if you prefer direct assistance, we encourage you to contact our support team through the following link: [http://portotheme.com/support]. Our dedicated team will be more than happy to address your concerns promptly and provide the necessary guidance to resolve the issue effectively.
Once again, we apologize for any inconvenience caused and assure you that we are committed to rectifying the situation promptly. Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
Please join our Discord Lesson
I am having a problem, the header stay always 1110px even I did it full width it in theme option it doestt change. How can I fix that?
Hello, @alfonsmala001,
We hope this message finds you well. To better assist you, we kindly request that you reach out to us through our support system.
In order for our technical team to investigate the matter thoroughly, we kindly ask you to provide us with your website’s WP Admin URL and Credentials. By sharing this information, we will be able to access your site directly and carry out the necessary checks to identify the problem and provide you with the appropriate assistance.
Rest assured that we prioritize the security and confidentiality of your credentials. They will be handled with the utmost care and used solely for the purpose of resolving the issue at hand.
Thank you for your cooperation. We are committed to resolving this matter as quickly as possible to ensure the smooth functioning of your website. Should you have any further questions or concerns, please do not hesitate to reach out to our support team.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I installed a pluggin of permalinks manager but in the moment of select url product composed by domain + name of product. In the pagination 2 does not show the products. I have to edit something in the theme?
Thanks
Hello, @Joaquim_,
Yeah that might be the theme and plugin conflict, in order to fix the compatibility of the plugin and theme requires extra Customization, If you want the paid Customization services, you should reach out to the team by filling out the form here: https://www.portotheme.com/customization/
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
How can I remove the stars not rated at the top of a product ? https://candleartesoteric.com/product/virgin-marythanks,
Hello, @Joaquim_,
You can hide product reviews from Woocommerce >> Setting >> Products. Please see this screenshot: https://prnt.sc/i23jcc
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. http://prntscr.com/hb7fn9
Regards, P-THEMES.
Please join our Discord Lesson
Hi, can you send me how can Ichange background in pages: https://www.portotheme.com/wordpress/porto/insurance/about-us/ – https://ibb.co/vq5jwXM Thx for this info. Have a nice day Best Regards Mat
Hello, @mimikss,
Thanks for reaching us.
Actually, the image is set from the theme settings. Simply go to the Dashboard >> PORTO >> Theme Options >> Breadcrumbs >> Breadcrumbs Styling >> From there you can change/remove the image as per your need. See this image for a better reference to understand: https://postimg.cc/6yVQ27w5
Regards, P-THEMES.
Please join our Discord Lesson
My apologies again for what is another very simple query but it should be my last one. Its regarding the slider again is there a set size that the bg has to be? I have the thinking that the required size is 1920×1200 could you please confirm this. I just want to thank you for your help so far and I have to applaud you for your quick responses and it would be good if so many others took a leaf out of your book when they are asked for assistance. 10/10 for your product and the same for your after sales service.
Hello, @rog12,
I hope this message finds you well. I wanted to address the matter of the slider images you are utilizing on your website. I am pleased to inform you that we have diligently ensured the utilization of the precise dimensions for these images, adhering to a 1920×1200 pixel ratio. Considering this, I would kindly request you to upload images of identical sizes to your site’s slider, as this will facilitate flawless integration and optimal performance.
Should you choose to follow this recommendation, I am confident that the slider on your website will operate seamlessly, displaying the images as intended. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. I am here to assist you in any way I can.
Thank you for your attention to this matter.
Regards, P-THEMES.
Please join our Discord Lesson
I received the message: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. and I opened the ticket but no response from the support and I cannot continue to work.
Hello, @soliddop,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with the theme purchase code with which you are facing this issue so that we will check it for you on your site and help you out in resolving your issue.
Regards, P-THEMES.
Please join our Discord Lesson
The ticket number is #25107
Please unlock me somehow, I cannot continue my work.
Hello, @soliddop,
Sorry for the inconvenience but we have already solved and replied to your support ticket #25107, so please check back our reply into your support ticket and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
My ticket is open, but no one reply on it, please check this out
Hello, @Brandcapitals,
We would like to inform you that we have successfully resolved your support ticket: #25040. Kindly take a moment to review our response in the support ticket thread. We kindly request you to reply to the ticket accordingly, should you have any further inquiries or need additional assistance.
If you require any further clarification or have any other concerns, please do not hesitate to let us know through the support ticket. We are committed to providing prompt and efficient support to ensure your satisfaction.
Thank you for your cooperation and prompt attention to this matter.
Regards, P-THEMES.
Please join our Discord Lesson
I’m sorry but could you please tell me where to change the text that is on the slider images please
Hello, @rog12,
Please edit your home page with the page builder and then you have to edit the “Custom Heading” element and change the content as per your requirements.
Please refer to this screenshot: https://postimg.cc/RqbbvjYM
Regards, P-THEMES.
Please join our Discord Lesson
Hello. I got an error “Mixed Content: The page at ‘https://domain' was loaded over HTTPS, but requested an insecure stylesheet ‘http://domain/wp-content/uploads/porto_styles/theme_css_vars.css?ver=6.9.5'. This request has been blocked; the content must be served over HTTPS.”. I think this error is related to theme files. I used porto child theme. Any Idea how to fix this?
Hello, @mushamy,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Please join our Discord Lesson
I’m now on the fourth day without a reply to my last three emails, but I see that it’s going very well with replying to people’s comments here. It was fine in the beginning with getting replies from you, but now the replies are VERY far apart. I have many things on hold just waiting for my problem to be solved!
Hello, @MadsDanmark,
We hope this message finds you well. We sincerely apologize for any inconvenience caused. We regret to inform you that our dedicated support team is currently on their annual leave, and furthermore, today being the weekend, their availability is limited. However, we assure you that they will promptly resume work and address all pending matters starting from tomorrow, July 3rd, 2023.
We greatly appreciate your patience and understanding during this period. Your satisfaction remains our top priority, and we are committed to resolving any outstanding issues as soon as our team returns. Please rest assured that we value your business and strive to provide you with the highest level of service.
Should you have any urgent concerns or require immediate assistance, please feel free to reach out to us. We will make every effort to address your needs promptly, despite the temporary limitations.
Once again, we extend our sincere apologies for any inconvenience caused and express our gratitude for your understanding and support. We look forward to serving you with our undivided attention when our support team resumes operations.
Thank you for your continued trust in PThemes.
Regards, P-THEMES.
Please join our Discord Lesson
I’m just asking once the theme is purchased do I then need to purchase the revolution slider plugin to activate that aswell?
Hello, @rog12,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Please join our Discord Lesson
thanks again, Just one last question I hope its only about image sizes again. Could you please tell me the best size for the product images the large ones on the product page and the best size for the logo please.
Hello, @rog12,
The ideal size for product images on a product page can vary depending on the specific requirements of your website. However, here are some general recommendations:
Large product images on the product page: A common approach is to use high-resolution images that are large enough to showcase the product details clearly without significantly slowing down the page load time. A resolution of around 1200 pixels wide or more is often suitable.
Logo size: The size of a logo can also depend on the design and layout of your website. However, it’s generally a good practice to have a logo with a higher resolution to ensure it appears crisp and sharp on various devices. A size of around 250-500 pixels wide is often sufficient, but you can adjust it based on your specific design needs.
Remember, these recommendations are general guidelines, and it’s always recommended to check the design specifications or style guide of your website for any specific image size requirements.
Regards, P-THEMES.
Please join our Discord Lesson
hi, this is the pre built website that I am using as a base for my shop https://www.portotheme.com/wordpress/porto/shop3-soft/ and its just the logo size spec that I’m still unsure of if you could just give me an idea on the actual size and resolution to use it would be a big help
Hello, @rog12,
The size of the Logo on that demo is: https://postimg.cc/RNKmzfBf
Regards, P-THEMES.
Please join our Discord Lesson
hi I have added my logo here https://manchestertees.com/ but I am just asking what you would reccomend the best way to increase the size would be
Hello, @rog12,
You can change the width of the Logo from Porto >> Theme Options >> Logo as per your requirements.
OR
You can use the Custom CSS as well to increase the width of your site Logo. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
@media (min-width: 1220px){
#header .logo {
--porto-logo-mw: 200px !important;
}
}
Regards, P-THEMES.
Please join our Discord Lesson
Hello to all the team. I have a big problem with my site. I decided to redo my whole site and I encounter a bug problem in the “Widgets” Appearance section. It is practically impossible for me to modify the content of the different sections of the footer menu “Footer Widget 1, Footer Widget 2, Footer Widget 3, and others”. Here are the different messages received.
- The “wcfmmp-store-category” block was affected by errors and may not function properly. Check the developer tools for more details
- The “media_image” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “contact-info-widget” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “yith-woo-ajax-navigation” block was affected by errors and may not function properly. Check the developer tools for more details.
- The “text” block was affected by errors and may not function properly. Check the developer tools for more details.
How to do .thank you
Hello, @CELINCO,
Please try to Install and Activate the WordPress Classic Widget plugin on your site and then try to check the Widgets again, It should solve your issue.
https://wordpress.org/plugins/classic-widgets/
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
Thank you once again for your responsiveness. My problem was solved with the installation of the widget you recommended to me. Great. THANKS
Hello, @CELINCO,
You’re welcome! It’s always satisfying to know that I could assist you. If you have any further questions or need assistance in the future, feel free to reach out. Thank you for your kind words, and have a great day!
Regards, P-THEMES.
Please join our Discord Lesson
hi i have pre sale questions :- 1- can i use ACF for Dynamic Source for example its possible to use background image from Afc ? if that possible kindly share me theme ducoments for the same 2- can i use wp rocket or should be WP Super Cache ? 3- can i use yoast seo along with porto AI engine ? 4- i have more than 20 websites using electro and impreza themes , is there any discount for 10 license ?
Thank you
Hello, @HANA21518,
Thanks for showing your interest in Porto WordPress
1. I’m sorry, but there seems to be a misunderstanding or confusion in your question. ACF (Advanced Custom Fields) is a WordPress plugin that allows you to add custom fields to your WordPress posts, pages, and other content types. It provides an interface to easily manage and display additional data associated with your content.
ACF itself does not have the capability to act as a dynamic source or provide background images. It’s primarily used for extending the default content fields in WordPress.
2. You can use anyone with our theme that better meets your requirements.
3. Yes you can use Yoast SEO with our built-in AI functionality.
4. Unfortunately we do not have any discount on our theme for now, so you have to purchase it at its regular price.
Regards, P-THEMES.
Please join our Discord Lesson
I love this theme! Just a small recommendation, it would be good that when you are in an article, there is the possibility at the bottom to do next or previous with the name of the article, like in any Blog
Hello, @alexissatok,
Thanks for your suggestion, we would like to request you that please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
So that our dev team will check it and consider it for the future upcoming updates of the theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, how do I change the colour of my product image carousels? I’ve changed my page background to black but the product image carousel is backgrounds display white block. I’m sure it’s in a simple place but I can’t seem to find it. I’d like to change the background colour and round the image corners. Thank you in advance
Hello, @josephine555,
That is actually not the background color but its your image background, please refer to this screenshot: https://postimg.cc/qNvRzT4D so you have to reupload the images without background and it should solve your issue.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you for your reply, it’s not just the image background, also the text and price below have a white background. I’ve tried to change the image but it leaves the white. I also can’t find the option to round the edges of the carousel. Thank you
For example, when I change the image to a rounded edge, there are white corners around the image and white behind the text below. I cannot find any option for colour background anywhere.
Hello, @josephine555,
Could you please provide me the URL of the page and the screenshot as well so that I will check and assist you accordingly?
Regards, P-THEMES.
Please join our Discord Lesson
Okay I’ve opened a support ticket Id #24937 and sent the details thanks
Hello, @josephine555,
Ok Great!!, Now please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, we have decided to use Porto for another project because it’s look better in that field of job. How can I change the license? Do I need to submit purchase code again in new domain? I’ll remove it from first domain after data transfer.
Hello, @webnegaran,
Thanks for showing your interest in Porto WordPress
One single license is for the one single live URL only, this is Envato policy and you may wish to confirm it from them as well.
Please read about the license usage on test site in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
License Unregister Link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Please join our Discord Lesson
