23186 comments found.
Hi Porto, On mobile devices, can the porto template offer a way to pass the product images so that the secondary image does not appear in thumnail. It takes up a lot of screen space. For example, is there any option to scroll them, 1/3, 2/2 and 3/3? That is to say, instead of the thumnail appearing in 1/3? Thanks
Hello, @Joaquim_,
We regret to inform you that currently there is no viable option available for the mobile platform as per your request. This situation necessitates additional customization efforts at present. Alternatively, you may choose to submit a feature request on our forum at the following link: https://www.portotheme.com/forums/topic/feature-request/. Our development team will thoroughly review your request and consider the possibility of incorporating it into future updates of the theme.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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Hi Porto regarding the tag cloud, to filter the tag in products. Whete I have put the tag ? thanks,
Hello, @Joaquim_,
You can set the tags to your products by editing the products one by one, please refer to this screenshot: https://postimg.cc/FYspBD59
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Hi – my porto is registered but not showing me the latest update (6.9.5). It is stuck at 6.5.3. Also I have many out of date WooCommerce files that need to be updated to 7.3.0 and 7.8.0. Please let me know how I can force the updates. Thanks
I have it working now – the update just showed under Appearance/Themes. thanks
Hello, @db0,
Great to hear that you have it working now! I’m glad the update showed up under Appearance/Themes. If you have any more questions or need further assistance, feel free to ask.
Regards, P-THEMES.
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Hi , minicart icon on top keep spinning and not able to see cart modal due to this. I have upgraded to latest version but issue still there. If i am logged in it works fine. but in other borwser or incognito it keeps spinning. Please help
Hello, @marketmap,
It seems to be the cache issue or third party plugin conflict.
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
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I have created a support ticket #26682 for this. Please check and help me resolve this critical issue.
Hello, @marketmap,
We have already replied to your support ticket, please check back to your support ticket reply now and then reply back to it accordingly.
Regards, P-THEMES.
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I purchased this theme on 10/14/21 with a regular license. I customized the theme and it is currently active on my live website. I have never updated the theme since purchase. I now want to test updates to this theme on a staging copy of my website. How can I update the theme on the staging site? Do I need another license? Do I need to purchase support to answer this question?
Receving error about license when trying to update the Porto Funcationality Plugin and also the theme on our staging website for testing purposes. Live Website: https://vivecpr.com Staging Website: https://staging6.vivecpr.com/
Hello, @sacheee,
Please read and follow the instructions written in our theme documentation related to test/staging site license and URLs here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/ we hope this helps.
Regards, P-THEMES.
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Thank you @PT-Support2 !
You’re Most Welcome!! 
Hello, i need help
Few days ago, on my single post, FEATURED IMAGE missing.
Also, on my Blog & Post Archives pages, featured images is empty…
Link to blog page: https://sax.rs/aktuelnosti-noviteti/
Ling to single post page: https://sax.rs/poliester-postava-top-ponuda/
Tnx in advance
Hello, @markojovanovic30,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.owl-carousel .owl-item .owl-lazy {
opacity: 1 !important;
}
Regards, P-THEMES.
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You are great! Best support! Thank you!
You’re Most Welcome!!
Hello,
I just purchased 1 more license just now but when I try to add it on a site it says “Purchase Code is not valid or could not connect to the API server!”. This license is not used any where and it says not valid, can you please help? Code starts from 84dd4407.
I also have 3 more license that I purchased in the past, may I know where they are linked? Might be possible some sites might not live anymore.
Hello, @sharatnair86,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
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Hello
I own two license keys and i want to reset one of them as I cant use it on a new site. Please can you do this for me? I shouldn’t need to open a support ticket to do this right?
The license key is the one that starts with 6cf2f44a on my account and I purchased this on 2021-02-24
Thank you
Hello, @pipin3000,
We are pleased to inform you that we have successfully reset your purchase code associated with your theme activation. This enables you to utilize the same purchase code for the activation process once again.
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Thank you
You’re Most Welcome!!
Hi Porto,
Before the description of a product, in a product layout. It is posible to make a king of 3 tabs. Description, reviews and queries?
That can be done with Porto ? thanks
Hello, @Joaquim_,
Do you mean, you want to place the product tabs before the product short description on the single product page? if so, then you can achieve it by using the template builder in Porto WordPress Theme, you have to navigate to Porto >> Template Builder >> Single Product and create your own layout with placing any section anywhere on the page as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-create-custom-product-layout-using-elementor/
Regards, P-THEMES.
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Hi Porto,
How extend horizontally to take all the side page the black banner at the top? https://candleartesoteric.comthanks
Hello, @Joaquim_,
That is because you have set your header wrapper as container or boxed, you should have to set your header wrapper as “Wide” from Theme Options >> Layout and check back again.
Please refer to this screenshot: https://postimg.cc/S2SP3wQr
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can you check “https://the-spinner.net/shop/” why shop page show 404 error
Hello, @anwaacomcom,
I would like to inform you that I have recently conducted a thorough test of the URL you provided. I am pleased to confirm that the URL is functioning flawlessly on my end. To support my statement, I have attached a screenshot for your reference: https://postimg.cc/jwWdr2k0
Considering the circumstances, it appears that the issue lies within the cache on your end rather than any other underlying factor. I kindly suggest clearing your cache and subsequently revisiting the URL. This action should rectify the problem and allow for a smooth browsing experience.
If you require any further assistance or encounter any additional concerns, please do not hesitate to reach out to me. I am more than willing to provide further guidance and support to help resolve the matter promptly.
Thank you for your attention to this matter, and I look forward to your successful access to the URL after clearing your cache.
Regards, P-THEMES.
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I want to purchase this theme now for Online shopping, I tried one multi purpose theme recently it didn’t give me what I want. I have few questions 1. What’s the difference between main shop demo and shop Demo 1. 2. What is meant by full site editing? I can’t find it in main shop demos but available in shop Demo 1 with similar interface. 3. Is your theme compactible with drop shipping plugin like alidropship etc 4. Is your theme compactible with Multi Vendors plugin? 5. Which Demo do you recommend for drop shipping and multi Vendors if compactible? 6. Do you have app for this theme or is there a future plan for app?
Hello, @adkens,
First of all, thanks for showing your interest in Porto WordPress
1. Main Shop Demo and Shop Demo means the same, both are based on a WooCommerce plugin and you can import and use any one which better suits your requirements.
2. You can edit your content and build the layout with the Template Builders. Additionally, Porto’s Full Site Editing cleans the unnecessary theme options and meta options. Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/full-site-editing-porto-introduced-vs-one-of-wordpress-introduced/
3. Our theme is fully compatible with BigBuy Dropshipping Connector for WooCommerce
4. Yes Porto WordPress is fully compatible with Multi-Vendor+Marketplace+Dokan+ WCFM plugins, you can use any one which better suits your requirements.
5. You can try to use Demo 22 or anyone which better meets your requirements all are compatible with those plugins, please check our demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
6. We do not have any app for our theme for now, but we have a plan for the future.
Regards, P-THEMES.
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Thanks for the prompt reply, I want to know if I choose demo 22 Multi Vendor, can I edit the footer to look exactly like Demo one? 1. Can I customise the appearance to look like Demo one? 2. Can I use full site editing on demo 22 3. Can I install Demo 22 and use template of Demo 1 with ELEMENTOR?.
I just need your guidance I want to run a long project which I will spend money, I have tried with a particular theme it failed.
I want to build a multi Vendor site together with drop shipping , pls advice me on the right part to follow like the demo to use I can customised to suite my need and every other things I need to know, thanks
Hello, @adkens,
1. Yes you can modify the footer as per your requirements.
2. Yes you can customize the appearance to look like demo one using Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
3. Yes you can as I described above using Porto Studio functionality.
Regards, P-THEMES.
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Hello PT_support2, how can I fix the login/register button of this website https://mcfnigeria.com/.
When you click it, it only shows login page.
And when a user is logged in, it still displays Login/Register. Pls help.
Hello, @staymedia,
1. Sorry for the inconvenience but If you want to Show Register Form, you need to navigate to WooCommerce >> Settings >> Accounts & Privacy >> Allow customers to create an account on the “My account” page. See this image for reference: https://postimg.cc/GBRS2z8G
2. When utilizing the Page Builder to modify the header section, it has come to my attention that the Login/Register component is displayed as a Porto info box containing only text. Consequently, when a user logs in as a regular user, the displayed text remains the same as before.
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Hello, I bought your theme a long time ago for a project, but I left the project and I no longer work with the theme I bought, now I want to use this theme for a new project but I can’t use it! Please note that I did not use this theme since we abandoned the project. how can i get a new code?
I sent emails 24 hours ago with all the necessary information and proof, but I haven’t received any response yet and it’s urgent!
Hello, @wsesite22,
We apologize for any inconvenience caused, and we would like to assist you with the issue you encountered. In order to provide you with the appropriate support, we kindly request some additional information regarding the email you sent.
Could you please specify the destination or recipient of the email? This information will allow us to better understand the context and ensure an accurate assessment of the situation.
Furthermore, to expedite the resolution process, we kindly ask you to share the initial digits of your purchase code with us. By providing this information, we will be able to verify and reset the code on your behalf, allowing you to reuse it seamlessly.
Alternatively, if you prefer direct assistance, we encourage you to contact our support team through the following link: [http://portotheme.com/support]. Our dedicated team will be more than happy to address your concerns promptly and provide the necessary guidance to resolve the issue effectively.
Once again, we apologize for any inconvenience caused and assure you that we are committed to rectifying the situation promptly. Should you have any further questions or require any additional assistance, please do not hesitate to reach out.
Thank you for your understanding and cooperation.
Regards, P-THEMES.
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I am having a problem, the header stay always 1110px even I did it full width it in theme option it doestt change. How can I fix that?
Hello, @alfonsmala001,
We hope this message finds you well. To better assist you, we kindly request that you reach out to us through our support system.
In order for our technical team to investigate the matter thoroughly, we kindly ask you to provide us with your website’s WP Admin URL and Credentials. By sharing this information, we will be able to access your site directly and carry out the necessary checks to identify the problem and provide you with the appropriate assistance.
Rest assured that we prioritize the security and confidentiality of your credentials. They will be handled with the utmost care and used solely for the purpose of resolving the issue at hand.
Thank you for your cooperation. We are committed to resolving this matter as quickly as possible to ensure the smooth functioning of your website. Should you have any further questions or concerns, please do not hesitate to reach out to our support team.
Regards, P-THEMES.
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Hi Porto, I installed a pluggin of permalinks manager but in the moment of select url product composed by domain + name of product. In the pagination 2 does not show the products. I have to edit something in the theme?
Thanks
Hello, @Joaquim_,
Yeah that might be the theme and plugin conflict, in order to fix the compatibility of the plugin and theme requires extra Customization, If you want the paid Customization services, you should reach out to the team by filling out the form here: https://www.portotheme.com/customization/
Regards, P-THEMES.
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Hi Porto,
How can I remove the stars not rated at the top of a product ? https://candleartesoteric.com/product/virgin-marythanks,
Hello, @Joaquim_,
You can hide product reviews from Woocommerce >> Setting >> Products. Please see this screenshot: https://prnt.sc/i23jcc
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. http://prntscr.com/hb7fn9
Regards, P-THEMES.
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Hi, can you send me how can Ichange background in pages: https://www.portotheme.com/wordpress/porto/insurance/about-us/ – https://ibb.co/vq5jwXM Thx for this info. Have a nice day Best Regards Mat
Hello, @mimikss,
Thanks for reaching us.
Actually, the image is set from the theme settings. Simply go to the Dashboard >> PORTO >> Theme Options >> Breadcrumbs >> Breadcrumbs Styling >> From there you can change/remove the image as per your need. See this image for a better reference to understand: https://postimg.cc/6yVQ27w5
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My apologies again for what is another very simple query but it should be my last one. Its regarding the slider again is there a set size that the bg has to be? I have the thinking that the required size is 1920×1200 could you please confirm this. I just want to thank you for your help so far and I have to applaud you for your quick responses and it would be good if so many others took a leaf out of your book when they are asked for assistance. 10/10 for your product and the same for your after sales service.
Hello, @rog12,
I hope this message finds you well. I wanted to address the matter of the slider images you are utilizing on your website. I am pleased to inform you that we have diligently ensured the utilization of the precise dimensions for these images, adhering to a 1920×1200 pixel ratio. Considering this, I would kindly request you to upload images of identical sizes to your site’s slider, as this will facilitate flawless integration and optimal performance.
Should you choose to follow this recommendation, I am confident that the slider on your website will operate seamlessly, displaying the images as intended. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. I am here to assist you in any way I can.
Thank you for your attention to this matter.
Regards, P-THEMES.
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I received the message: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it. and I opened the ticket but no response from the support and I cannot continue to work.
Hello, @soliddop,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with the theme purchase code with which you are facing this issue so that we will check it for you on your site and help you out in resolving your issue.
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The ticket number is #25107
Please unlock me somehow, I cannot continue my work.
Hello, @soliddop,
Sorry for the inconvenience but we have already solved and replied to your support ticket #25107, so please check back our reply into your support ticket and then reply back to it accordingly.
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My ticket is open, but no one reply on it, please check this out
Hello, @Brandcapitals,
We would like to inform you that we have successfully resolved your support ticket: #25040. Kindly take a moment to review our response in the support ticket thread. We kindly request you to reply to the ticket accordingly, should you have any further inquiries or need additional assistance.
If you require any further clarification or have any other concerns, please do not hesitate to let us know through the support ticket. We are committed to providing prompt and efficient support to ensure your satisfaction.
Thank you for your cooperation and prompt attention to this matter.
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I’m sorry but could you please tell me where to change the text that is on the slider images please
Hello, @rog12,
Please edit your home page with the page builder and then you have to edit the “Custom Heading” element and change the content as per your requirements.
Please refer to this screenshot: https://postimg.cc/RqbbvjYM
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Hello. I got an error “Mixed Content: The page at ‘https://domain' was loaded over HTTPS, but requested an insecure stylesheet ‘http://domain/wp-content/uploads/porto_styles/theme_css_vars.css?ver=6.9.5'. This request has been blocked; the content must be served over HTTPS.”. I think this error is related to theme files. I used porto child theme. Any Idea how to fix this?
Hello, @mushamy,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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