7855 comments found.
Hey, i got an “invalid Purchase Code” error? I have 7.1.4. Version installed, and there was never an error like this before.
I have 2 websites running with oshine. The error is only on one of it.
Hi Bozafi,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Is this theme google analytics 4 compatible?
Dear Mrpepelepeu,
Yes the theme is compatible with google analytics 4.
Regards, Sumit
Anyone else getting a critical Error with this theme? And knows how to fix this?
Error Details
An error of type E_ERROR was caused in line..
Hi ladysundancing,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Hi, I want to use two columns in the mobile version. I’ve already searched on it, but I can’t find a way to achieve this.
For me, this is the thing I miss the most to make beautiful mobile versions of my websites.
Did someone knows a way to achieve two columns in mobile versions?
Dear Eyegraphic,
Hope you are doing well.
I request you to please submit this requirement to our helpdesk so our technical team will look into it.
You can contact them via below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Looking forward to your reply.
Regards, Sumit
Where do I change the color of the area below a portfolio thumbnail, where the title and meta go? For example, the white boxes below each item in this demo: https://oshinewptheme.com/v6/. Nothing I change works.
Hi fruchick,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I’m not going through that just to have you tell me where a setting is located.
I’m guessing you’d charge me $50 for the “support,” too.
Dear Fruchick,
Just FYI once you purchased the theme you will get 6 month support from our side without any cost.
You can change the color from the tatsu page builder only.
Please edit the page with tatsu and navigate to style tab of portfolio module and then check.
Please check below-given screenshot link for your reference.
https://nimb.ws/1nxhuYLet me know if you need more help.
Regards, Sumit
Hi best Brandexponents Team..
I opened a ticket yesterday because of an “Invalid Purchase Code” Error in my Oshine site. This cause errors on all Oshinemodules and until now i got no answer….
Please help!
Hi Newunbentmedia,
I request you to please download the latest version of theme from your themeforest account and update the theme via FTP and then try to validate your account.
Please take website backup first and then update the theme.
Hope your issue will get resolved.
Please let me know if you still face the same issue.
Regards, Sumit
Thank you Sumit,
This will be the only way? Ok, but why nobody answers on my ticket ? This costs money?
Hi Newunbentmedia,
Can you please share the ticket id with me? if possible please share the name which you add while submitting the ticket.
So I will check for it at our end.
Looking forward to your reply.
Regards, Sumit
Of Course, thank you…
.....help/1720028511/ticket/160148 Ticket under: info (at) unbentmedia.de
Dear Newunbentmedia,
Thank you for providing us with the pertinent information.
We acknowledge the receipt of your ticket request, and we assure you that one of our dedicated support team members will promptly address your query.
We appreciate your patience and understanding regarding this matter.
Best regards, Sumit
Thanx Sumit, hope so 
Hi Sumit,
Please help. Still these License problems. And my ticket is closed? Als o i did not hear a word from DEV Team.
Oshine Core: 1.5.5 https://brandexponents.com/oshin-plugins/oshine-core.zip Oshine Modules: 3.2.7 https://brandexponents.com/be-plugins/oshine-modules.zip
failed and cannot be activated!
Hi Newunbentmedia,
Can you please create another ticket and share the purchase code and website login details in it so I will check and help you to fix the issue?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Looking forward to your reply.
Regards, Sumit
Done. thank you very much
Ticket: .......help/1720028511/ticket/160447
ThanX!
Hi Sumit,
Please help. Again the licence problems you helped me out of a month ago. I wrote to supportmail. Please check and help me out.
Oshine Core: 1.5.5 https://brandexponents.com/oshin-plugins/oshine-core.zip Oshine Modules: 3.2.7 https://brandexponents.com/be-plugins/oshine-modules.zip
of Garten-wohnen.com failed and cannot be activated! Ticketnumber last time was: ......help/1720028511/ticket/160447
ThanX!
Dear newunbentmedia,
We have received your ticket request and replied there please check.
Let me know if you need more help.
Regards, Sumit
Hi Sumit,
Thank you. And thank you for the fast answer!
This worked this time….. All seems fine now….
best regards
Chris
Hello i just buy a new licence for my 2nd site. When i try to save the purchase code i have this msg : “Invalid Purchase Code”!
Hi Sebaiskander,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I just updated to the latest version and now it is telling me my licence is invalid and deactivated Oshine Core and Oshine Modules. I use this theme on several sites and it has done this to all of them. I’ve raised a ticket but I need an answer asap.
Hi Baileybobbins,
We have received your ticket request and replied there please check and revert.
Looking forward to your reply.
Regards, Sumit
I havent had a reply?
I definitely haven’t had a reply – I’ve checked junk/spam and nothing
Hi Baileybobbins,
We are trying to send email from our portal to your info id.
But it is saying that the email address not found. Can you please submit the ticket request using the valid working email id.
So we will check and help you to fix the issue.
Regards, Sumit
Have resent another ticket just now.
Hi baileybobbins,
We have received your ticket request and replied there please check and revert.
Looking forward to your reply.
Regards, Sumit
Hi there. I am unable to update my pages or posts through Tatsu. Whenever I save I receive the following area.
“STATUS CODE : 403 – UNABLE TO SAVE!”
Can you please advise on how to fix this? Thanks
Update. It only happens when I try to add a link.
Hi Blackfish,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I know my support has run out on my 5 licenses for OSHINE – but can you tell me why Meta Box Conditional Logic Version 1.6.17 & Meta Box Tabs Version 1.1.13 always fail to update? Having outdated plugins makes all my sites vulnerable and open to hacks. Can you please sort this problem out or tell me how to. It’s getting tiresome having to keep requesting help with the same issue and this is not a support request it’s a question about the functionality of your theme. Thank you in advance
Hi Paulhillery,
Please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Already done that days ago no reply
Hi Paulhillery,
We have replied to your ticket and provided a solution. Please check your inbox for our response.
Regards, Sumit
You replied saying there is no problem, but there is 226 comments relating to Meta Box updating issues
This happens everytime. I don’t want to have to contact you after every update to say error: Meta Box Tabs: Update package not available
One Website different Logi in the Header!
Is it possible with Oshine to use different logos on some pages (in the header)? E.g. 1 main logi and on 2 other subpages a different one for side projects?
Is there a way?
Hi Newunbentmedia,
Yes, it is possible using the Tatsu header builder only.
You have to design two headers on the Tatsu header and then assign them to each page as per your requirements.
If you face any issues with it then please submit the ticket on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
hi, it is possible on this version https://oshinewptheme.com/v44/ insert a photo slider instead of a single static image? Thank you
Hi LowSpirit,
Yes it is possible you have to use the tatsu slider module for it.
Regards, Sumit
thank you, the purchase code is not valid. How can i solve?
Hi LowSpirit,
Thank you for submitting your ticket request. We acknowledge its receipt and would like to inform you that we will respond to your query through the same channel. We kindly request you to check for our reply there.
Best regards, Sumit
Can’t get my license key to work and site is broken – can you help please – just keep getting ‘invalid code’ shown when I enter it – code is 100% correct
Hi wickes36,
Please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
Is there an issue with license codes at the moment? We cannot get our license to work, we’ve tried deactivating on staging and enabling on live and it is not working? You really should have a portal for managing license codes, we have had ongoing issues with this.
Dear blackchrome,
Thank you for submitting your ticket request. We acknowledge its receipt and would like to inform you that we will respond to your query through the same channel. We kindly request you to check for our reply there.
Best regards, Sumit
Hi Sumit, I haven’t had a reply via the ticket/email? I have checked my SPAM quarantine and there’s nothing there?
how do you turn the numbers off in the menu
Hi Jamiec1 ,
I did not get your point. Can you please share the screenshot with us so I will check and help you to fix the issue.
Regards, Sumit
The numbers that appear next to the text in the site menus on the front end of the site
Hi jamiec1,
Please share the website link with us so I will check and help you to fix the issue.
Regards, Sumit
hello how do i register my purchase key to use the theme on another domain? I haven’t used this theme for a long time
Hi Designer78,
Please submit a support ticket, on the below-given link.
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
I wrote to you but so far no response
Hi there
Is there a way to export a saved page template?
Hi Jamie777,
Sorry to say but as of now there is no such options available.
Regards, Sumit
hi, how can i fully delete the shop on my website?
Hi Darven,
Please deactivate the Woocommerce plugin and then check.
Hope your issue will get resolved.
Let me know if you need more help.
Regards, Sumit
Where is the documentation?!? When I try to access it I get a 404 Forbidden error. This is perhaps the sloppiest theme I’ve ever seen. It’s ridiculously impossible to customize how the demo appeared. Speaking of demos – how in the world do you import one??
Dear Theejamielee,
I apologize for any inconvenience you may have experienced.
To access the theme documentation, please refer to the link provided below:
https://oshine-knowledgebase.brandexponents.com/Regarding the issue you are encountering, I kindly request that you submit a support ticket along with the login details of your website. This will enable us to assist you in troubleshooting the problem effectively. You can submit the ticket by visiting the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812I appreciate your patience and understanding in this matter.
Sincerely, Sumit
Hi, everytime i y to update an oshine option i have the message error “There was a problem with your action. Please try again or reload the page.” why?
Hi Darven,
Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Thanks, Sumit
