13762 comments found.
I buy a theme, and the first thing I see is that the demo import doesn’t work
Hi,
Please make sure that the PHP ZipArchive extension is enabled on your server. Please also see: https://kriesi.at/documentation/enfold/import-demos/#troubleshoot.
If this doesn’t help, please start a thread on our support forum at https://kriesi.at/support/forum/enfold#new-post, share temporary admin logins in the private content field and we will look into the issue.
Regards, Yigit
Is this some kind of joke? Should I search in a forum how to fix the problem?
Hi,
I checked your forum thread and it looks like my teammates helped you fix this issue.
Let us know if you have any other questions 
Regards, Yigit
Hi, we are using the latest version. When we make page changes using the avia layout builder, none of the changes stick when we hit save (in the builder) then Update on the wordpress page. Any ideas whats wrong?
Hi,
Are you experiencing this issue on a single page or on all pages? Do you have custom HTML on the page such as the Strong tag? If so, please make sure that the HTML tags are opened and closed correctly.
If you are experiencing the issue on multiple pages and don’t have custom HTML on those pages, please make sure to clear any server-side, plugin-based, and browser caches.
Regards, Yigit
fixed it on my own
Enfold for me seems to be hung up at 4.7.3. It hasn’t mentioned an available update for some time, as is mentioned in your article here: https://kriesi.at/documentation/enfold/theme-update/
When I make a change to a page on the site 90% of the images vanish. When I add a post it password protects it even though it’s public.
Obviously it’s buggy and the first logical step is to get Enfold up to speed.
I would hate the lose theme settings, css, etc.. have had all of that happen with a few sites in the past, it’s always a late night and never fun.
If I have to purchase another copy or renew support I can do that, though I’d rather not if possible, times are tough and I’m already half a day into work I can’t bill for.
I’m just afraid uploading the new version will simply overwrite my previous settings. It’s a possible fix for a potential much larger problem. The site functions fine right now, I just need to update it and can not.
Long-winded, I am sorry. I need help getting up to Enfold 5+ without losing anything. I truly appreciate any insight or assistance you can provide.
Hi,
Please install the Envato Market plugin and insert your Personal Token in the plugin settings to see if you’ll receive the theme update.
The issue you mention sounds like a plugin conflict. I’d recommend you create a staging site, deactivate all active plugins except for the Envato Market plugin, and update Enfold.
Please let us know if you still experience the issues after updating Enfold and find that the issue is not a plugin conflict.
Regards, Yigit
Yigit, I know you’ve been responding to these comments and supporting this theme for a very long time. I truly appreciate you responding to me, and rather quickly as well.
I was able to update it, though on first click it said I had the latest version. I clicked again and it updated. Then it all came crashing down.
It hit me with: Fatal error: Access level to avia_sc_chart::shortcode_insert_button() must be public (as in class aviaShortcodeTemplate) in /home/customer/www/MYSITEHERE.com/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/chart/chart.php on line 49
I had to delete the site and DB and restore it. Once done I can now actually update the site again without breaking it (the initial problem) but I can’t install the envato plugin. I now get:
The OAuth Personal Token could not be verified. Please check that the Token has been entered correctly and has the minimum required permissions.
and: Additional Error Details: Failed to query total number of items in API response. Forbidden {request_url“}
I do have the following selected and have tried multiple times: View and search Envato sites Download your purchased items List purchases you’ve made
This is a long ‘comment’ and I apologize for it. Any insight or help you can provide is greatly appreciated.
- View and search Envato sites (checked by default)
- Download the user’s purchased items
- List purchases the user has made
If this doesn’t work, please try generating a new Personal Token and select all 7 permissions listed here: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. After generating the token, try inserting it in the Envato Market plugin settings again.
Please make sure that you are not clicking the “Register a new app” but clicking the “Create a new token” button on the Envato API page ( https://build.envato.com/my-apps/ ).
Unfortunately I get the same error(s). I created a new token with all 7 checked and I am entering the key where it says “Enter your Envato API Personal Token.”
So I’ve discovered this appears to be a fairly common issue going back some years. I still didn’t find a fix outside of someone saying ‘it finally went through!’ so I tried a handful of times (literally 10 or so times) and it actually seems to have finally gone through.
That said, it once again broke my site and I had to delete/restore the site and db again to get it back up and running. This is getting fairly involved, if you don’t have any more from the hip style ideas I can re-up my support if you’re will to take a more in depth look under the hood. Your thoughts?
Please start a pre-sale thread ( https://kriesi.at/support/pre-sale-question/ ) and share your Personal Token in the private content field so we can test it on our sites.
Hi , i have 2 enfold licenses. My one website has very huge backup around 1 gb for a small site , is there some setting that can reduce my backup size ?
Hi,
Please check the size of the /wp-content/uploads/dynamic_avia folder via FTP. If it’s huge, please refer to this post: https://kriesi.at/documentation/enfold/optimization/#troubleshoot.
This is a known issue on some servers however, you can easily get rid of the unnecessary copies.
Regards, Yigit
è possibile sapere se è compatibile con il plug in vik rent car?
Hi,
We didn’t test Enfold with the Vik Rent Car plugin therefore we cannot guarantee full compatibility. Please contact plugin authors and ask them if they had any experience with Enfold.
Regards, Yigit
What about some Usability?
Next issue: It is NOT POSSIBLE to set up a masonry gallery which follows the guidelines of “Usability” / “Accesibility”.
1: When you choose any of the options to present title and/or description you will end up with all of your images totaly covered with text on mobile or tablets. This is absulute nonsens. And there is NO option to fix that except complicate CSS workarounds with display: none which should be avoided cause it increases your DOM requests and slows down your page speed.
2: When you choose NOT to show title and/or description but want at least give your users the possibility to read the image caption in the light box this does NOT WORK too since you have to decide if you want to show title OR description – both is not possible.
That means: Enfold does not provide basic standards in usability/accesibility and forces into misusing Meta fields of images and disrespect what they are made for if one wants to provide users with proper image information.
When will these thing be solved, Enfold?
How is the fix for this now?
Next issue.
The random sorting does NOT work on mobiles.
add_filter('avia_masonry_entries_query', 'avia_random_image_query', 10, 2);
function avia_random_image_query($query, $params)
{ if(!empty($query['post_mime_type']) && $query['post_mime_type'] == 'image')
{ if(!is_page( 30172 )){ $query['orderby'] = "rand";}
}
return $query;}
Next Masonry Gallery issue
Settings: Masonry (705×705)
Result: about 70% of all thumbnails show the original file in its original size.
It should: ”.../pic-705xXXX.jpg”
It is: ”.../pic.jpg”
Even deleting the image IDs, saving the post and adding the IDs again does not solve the issue
my fault. forget it please
Forget it! It was your merging / caching mechanism (which by the way causes a lot of misunderstandings like this since it behaves very “stubborn”)
Next issue: Separators dont separate
When i change the screensize from 1310 to 1440 this ….....
Lorem ipsum dolor sit amet, [av_hr class=’custom’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=’’ custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=’’ icon=’ue808’ font=’entypo-fontello’ custom_class=’’ admin_preview_bg=’’ av_uid=’av-24e1nov’] consetetur sadipscing elitr, sed diam nonumy eirmod tempor
ends up like this:
Lorem ipsum dolor sit amet,consetetur sadipscing elitr, sed diam nonumy eirmod tempor [av_hr class=’custom’ height=’50’ shadow=’no-shadow’ position=’center’ custom_border=’av-border-thin’ custom_width=’50px’ custom_border_color=’’ custom_margin_top=’30px’ custom_margin_bottom=’30px’ icon_select=’yes’ custom_icon_color=’’ icon=’ue808’ font=’entypo-fontello’ custom_class=’’ admin_preview_bg=’’ av_uid=’av-24e1nov’]
You cant call elements with floats separators – cause they dont separate.
Pia: If i have 500 blogposts with a “separator” i have to edit 500 posts. Do i?
Hello,
After an update my website isn’t working correctly anymore. I already updated the theme, plugins and Wordpress to the latest version. Please let me know if you have a solution. See details below.
- There is a notification showing at my news page: Notice: Undefined index: term_rel in /home/customer/www/video-expert.nl/public_html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/blog/blog.php on line 562
In first place a similar notification (as mentioned above) showed on my homepage, but the notification was gone after updating everything. Still the problems mentioned below exist on my website.
- Header image only shows really small when the settings mention ‘show 75% of the browser height’. It only showed the text and some space around the text instead of 75%. I needed to change to a fixed amount of px to solve this.
- Masonry gallery doesn’t show at all anymore on my homepage.
- Mobile menu doesn’t work anymore.
Thank you.
Hi,
Please go to Appearance > Theme Editor, edit the enfold/config-templatebuilder/avia-shortcodes/blog/blog.php, and replace it with this one https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_5_6_4/config-templatebuilder/avia-shortcodes/blog/blog.php. If you’d like us to update the file for you, please start a thread on our support forum (you can start a pre-sale thread and we’ll help since this is the bug in Enfold).
We are going to need to inspect your website for other issues. Please first install the Health Check & Troubleshooting plugin and disable all active plugins and check if there’s a plugin conflict.
If that doesn’t help, please start a thread on our support forum and attach a link and temporary admin logins in the private content field so we can look at the issues.
Regards, Yigit
. 1: What exactly is what (the descriptions/labels do NOT match with the descriptions in the backend) -specially for the sliders.
2: why 1500 on fullwidth instead of 1920?
$avia_config‘imgSize’ = array(‘width’=>36, ‘height’=>36); // small preview pics eg sidebar news $avia_config‘imgSize’ = array(‘width’=>180, ‘height’=>180); // small image for blogs $avia_config‘imgSize’ = array(‘width’=>1500, ‘height’=>430 ); // images for fullsize pages and fullsize slider $avia_config‘imgSize’ = array(‘width’=>1500, ‘height’=>630 ); // images for fullsize pages and fullsize slider $avia_config‘imgSize’ = array(‘width’=>1500, ‘height’=>1500 , ‘crop’ => false); // images for fullscrren slider $avia_config‘imgSize’ = array(‘width’=>495, ‘height’=>400 ); // images for portfolio entries (2,3 column) $avia_config‘imgSize’ = array(‘width’=>260, ‘height’=>185 ); // images for portfolio 4 columns $avia_config‘imgSize’ = array(‘width’=>845, ‘height’=>684 ); // images for portfolio entries (2,3 column) $avia_config‘imgSize’ = array(‘width’=>710, ‘height’=>375 ); // images for magazines $avia_config‘imgSize’ = array(‘width’=>705, ‘height’=>705 , ‘crop’ => false); // images for fullscreen masonry $avia_config‘imgSize’ = array(‘width’=>845, ‘height’=>321); // big images for blog and page entries $avia_config‘imgSize’= array(‘width’=>1210, ‘height’=>423 ); // images for fullsize pages and fullsize slider
How do i register another “selectableImgSize”?
Increase pagesize or not?
What if i have a masonry gallery with lets say 50 images and i publish 1 gallery for each of the four given screensizes (responsive settings)—will it increase the pageload or not (in comparison with only one gallery)??
Please give a precise answer.
This is the HTML from ONE image out of a masonry gallery. The masonry setting for the thumbnail is: “Masonry 705×705”
What are all these image URLs for? What are all these image sizes which differ completely from the given size?
<img decoding="async" width="1400" height="1011" class="wp-image-33833 avia-img-lazy-loading-not-33833" src="https://website.com/wp-content/uploads/61.jpg" https:="" />
This poor comment function deletes half of the code i gave you.
Lets see if it works without the code section:
img decoding=”async” width=”1400” height=”1011” class=”wp-image-33833 avia-img-lazy-loading-not-33833” src=”https://website.com/wp-content/uploads/61.jpg” srcset=”https://website.com/wp-content/uploads/61.jpg 1400w, https://website.com/wp-content/uploads/61-1030x744.jpg 1030w, https://website.com/wp-content/uploads/61-80x58.jpg 80w, https://website.com/wp-content/uploads/61-768x555.jpg 768w, https://website.com/wp-content/uploads/61-705x509.jpg 705w” sizes=”(max-width: 1400px) 100vw, 1400px”Adding / registering custom image sizes
This does NOT WORK: https://github.com/KriesiMedia/enfold-library/blob/master/actions%20and%20filters/Layout/avf_modify_thumb_size.phpHi, Before buying a new Enfold license, do you think the Endold template is compatible with the Tutor LMS plugin? I have the PRO version but if you want to see it: https://it.wordpress.org/plugins/tutor/
Thank you
Hi,
We didn’t test Enfold with the Tutor LMS plugin therefore we cannot guarantee 100% compatibility.
It looks like you have an Enfold license. Please feel free to test Enfold with the Tutor LMS plugin on a staging site before purchasing a new license for the new site.
Regards, Yigit
I instaled socijal share buttons plugin but hi is after the comments. How should it be right after the text and before the comment. Thnk.
Plugin is Easy Social Share Buttons for WordPress but everyone else does the same.
Hi,
You can add the following code as a new snippet using the Code Snippets plugin and add your shortcode to display your social share buttons:
add_action('ava_after_content', 'new_ava_after_content');
function new_ava_after_content(){
if(is_single()) {
// Your shortcode goes here
}
}
For your information, you can enable the social share buttons for your blog posts in Enfold theme options > Blog Layout > Share Links At The Bottom Of Your Blog Post.
Regards, Yigit
Next:
Why are colorsections breaking my (with sidebar) layout when i put masonry galeries into them? (You wrote: “Masonry galeries stretch over the full width except you put them into a column or a colorsection”)
Color Sections are full-width only elements and they push the sidebar below them. You can add a Widget Area element into a Column element inside Color Section to display your sidebar elements.
“Masonry galeries stretch over the full width EXCEPT you PUT them into a column or a COLORSECTION” does not match to your reply
Next:
How do i get rid of this annoying contrast reducing white overlay in a masonry gallery?
Hey,
You can edit your Masonry Gallery element, go to Advanced > Animation and disable the Masonry Images Animation and Image Hover Effect ( https://i.imgur.com/PedRJf2.png ).
Regards, Yigit
1: Why do i still have that “slightly fade in effect” when i disable “ALL nimation and effects”? 2: I was asking to disable the overlay – that does not mean “disable everything”
dismiss
