1304 comments found.
I bought your licence 2020 for a domain name, Jordan105fm.com, deleted the theme from the domain and i attempted to add licence again today but it was showing me that the licence has already been added to another domain name. Kindly assist me to clear it from what ever domain name using the licence and make it available for use. Thanks
please retry, it seems the domain is slightly different (www) so it needed a reset. Now it should work fine
Hello i already bought this template, but i see that now, it is maybe compatible with elementor Elementor Pro NOT REQUIRED AND NOT INCLUDED compatible but not required or necessary, what exactly does that mean? I’ve tried to reinstall the tempate, but apparently it’s the wrong template, everything’s changed? please help me find the right answer
Hello, it seems you don’t have an active support service, I’m sorry but you need to please extend it in order to request support
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Supportthank you
i no longer has support in. effect but since. the. day, I know how the template works. Do I have to buy another one to get the new one?
You don’t need support to update, I can see you have a license, you can update following the documentation in order to get the Elementor compatibility and plugins.
Also, if you would like our staff to help with the updates, you can extend the support and we will be happy to follow you during the steps to update your website correctly:
https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-SupportBest regards
Hello. I can’t configure the “Happens only on a specific day” option correctly. I enter the date of the special broadcast and the start and end time. The result is that the show is published on the website for the entire assigned day, it is not only shown at the configured time but throughout the entire day. What am I doing wrong? Thank you so much.
Hi, you need an active support service to request technical services, can you kindly udpate your support so we can get in touch and help with this? Thanks!
Kindly assist in transferring our license to another domain. I have raised ticket without response
Good morning and thanks for contacting us, your ticket was replied 40 minutes after it was opened. Please note that our HD doesn’t send email notifications, you need to check your profile for the replies
https://capture.dropbox.com/JsvucbhxO1G3OiiuAlso, the theme is installed on 2 websites, this is a license violation, please purchase a second license to make 2 installations.
Best regards
We don’t have the theme on installed on two websites as the previous is no longer in use and have been pulled down. We only have 1 installation. You can confirm.
Good afternoon and thanks for your feedback on this.
I totally understand your point of view, but it’s forbidden for us by the Envato license terms, which we are subject too as authors, to allow the creation of multiple websites with the same license, independently on the current state of the website.
Dismissing a website doesn’t entitle the license for reuse.
To explore this further, I’d recommend reaching out to Envato directly. You can easily do this by printing out this page and contacting them through this link: https://www.envato.com/contact/
If Envato gives you the green light to use the same license key for a new website, I’m here to assist you every step of the way. However, it’s important to note that in our past interactions with Envato, they’ve made it quite clear that they’re not in favor of allowing this, so it’s best to be prepared for similar feedback from them.
Let me know how it goes, and I’m here to help if you need anything else!
Out of nowhere, it stopped working? When I share news on Twitter, the image of the news DOES NOT APPEAR!
You need to use AIOSEO or similar to set your sharing metadata, or YOAST or similar… this requires specific plugins to set which title and image should appear when shared and is not managed by our theme…
Hey, Im trying to reset my purchase codes but dont remeber my log in info now i cant even add a ticket, i have tons of products with you can you please assist?
Hello! From our records, the license was used on: Apr 17, 2021 at 14:55 for the site 9311network.com
And now I see an installation atempt on https://rapandstats.com
I’m very sorry but you can’t make a new website with the same license, disregarding the status of the first installation.
A license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme.
Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/Best regards
Good evening! when I purchased this product, I registered it for one domain name. Now I have not used this domain for a long time and would like to re-register it for a new one. Is it possible and what is needed for this?
Good evening and thank you for contacting us.
I’m sorry but you can’t build a new website with the same license key: a license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme. Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/Best regards Igor
al momento de instalar y activar el tema me sale Ha habido un error crítico en esta web.alguna solucion
Buenas tardes, parece que su servicio de soporte ha caducado desde hace 1 año. Por favor actualize el servicio para acceder a nuestro departamento tecnico. Un saludo
I want to buy this theme, but first will have any problems with purchased code not, theme crushing or bugs? etc
Anything else I can do for you?
I updated the theme to latest version and all my TV shows links have stopped working. When I click on “LEARN MORE”, the show page opens with 404 Error. It was working fine before. https://www.royaltimetv.com/show-schedule/
Hello and thanks for contacting us. To get support please make sure to extend your support service, because it appears to be expired. Thanks for your kind collaboration, Best regards
Sir, This happened with the latest update. Not my fault. It was working fine before.
I understand but the theme works perfectly, so the issue is in your specific installation. This means that our tech department needs to investigate your specific server configuration, other installed plugins and WordPress settings.
This is something that doesn’t depend on a product fault, but on a specific case, and requires an active support service to be addressed.
Hello, is there a way to place the ad banner widget inside an elementor page? It is in footer, but is it not possible to place it higher up? thank you
yes, that’s in the wordpress group of widgets: https://capture.dropbox.com/Vsd6kUVvtnBAe9Ax
Hello. I have updated to the latest version of the theme and plugins. I have the drawback that it does not allow me to add, delete or modify the programs that we have in the schedules. I want to get a ticket but I don’t get the confirmation email for this reason I ask this question here
Hello, we just made a full test to make sure there is no theme issue. Everything is working perfectly on wordpress 6.2.2
this means there could be a specific issue on your website, perhalps linked to caching or conflict to other plugins. This requires to be problerly checked by our tech support.
We will log into your website and find out what’s the problem.
Please open a ticket on our helpdesk, make sure to add your wordpress link, username and password, and backup your site as standard procedure
https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/Our helpdesk is private and secure, so we can exchange more details that cannot be shared here in the public forum.
Best regards
Thank you so much. I keep requesting that I receive the email to change the password and it never arrives. Could you check if your ticket holder works well? I clarify that I also see the spam tray
Hi, the email could be ending in your spam bin. Please write to support@qantumthemes.com and indicatee the helpdesk email and purchase code, we will send you the helpdesk password ready to go.
Thanks!
i need someone to help me link my shoutcast radio station to onair2 radio theme player on website. Can someone do for me and ill pay them? i need for music to be playing and song, artist, and album cover showing on player.
Hello, yes, sure we cab help! To get tech support for your website, you need the following:
1) A valid theme license, since it seems your profile is not linbked to any purchse for our products
2) Open a ticket on our helpdesk, at this link https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/?swcfpc=1Our tech department will be happy to help! Best regards
i cant use my theme and its not installed anywhere Error: your purchase code is already in use on another website, contact our helpdesk to reissue the license.
Please contact us via pm so we can check your data, and include your purchase code. Thanks
how can I pm you
Hi I can se you already contacted us, thanks and have a nice day
Your helpdesk is not accepting purchase ticket. Purchase code is working either on the same domain.
I even renewed by support. But there is no way to contact or get the support.
Good morning, I’m on it please give me a minute.
It seems your helopdesk username is not Zainraja011, so I can’t find it. Can you please provide me the username or email?
Never mind, I’ve found the username from the domain linked to the license. The Support has been correctly udpated in the HelpDesk.
You can now login and open tickets
https://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/I need my license reset for our site migration and have issue creating ticket need it asap
Good morning and thanks for contacting us. To make a new website, you need a new license, I’m sorry but you can’t use this same license.
The theme was used to make the website roadwarriorrecords.net from date Oct 19, 2020
You’re now making a completely different website: nolifeclub.net
I’m sorry but you can’t build a new website with the same license key.
A license can be used to create 1 end product. Each installation requires its own license code.
You have to purchase/own a license for each publicly accessible domain install of the theme.
Deactivating or deleting a previously used license doesn’t entitle the license to be reused for a new website.
For more information please check the Envato regular license definitions here - http://themeforest.net/licenses/terms/regular If you want to request more information to Envato: https://www.envato.com/contact/Updated my live site to the latest theme, installed elementor and I don’t have any of the onair custom widgets. How do you activate those custom widgets? I’m trying to convert from wpbakery to using elementor for the site.
Good morning and thanks for contacting us, I’ve found a ticket on our helpdesk (thanks) which was replied with a request of informations so our tech office can login and fix this for you. Thanks!
Hey Qantum team. I have been using the theme for 4+ years now and it’s great.
Just some feedback we’ve encountered since the last upgrade to V5: some of our colors changed and it seems the “accent” color governs a lot of things including some of our link-based headings and the nav background hover color. When trying to adjust these in CSS we’ve noticed that some of your core CSS classes have !important tags on them, making them nearly impossible to override. In our opinion, core theme code should be streamlined enough to never use !important tags. Is there any way you can remedy this is future versions?
Example: .qt-main a .. color has !important tag, overriding our setting. This is the “accent” color in the customizer and I don’t understand why it’s changing all our link colors. It wasn’t that way before we upgraded to V5. Every one of our links throughout the site which were all white text, even the text on our buttons has changed to this accent color and because of the !important tag in your CSS we can’t override it without adding lots of custom CSS. When I change the ‘accent’ color to white it fixes our links and buttons but it also changes the background hover color of the nav menu items… white background on white text doesn’t look great.
Is there a fix for this?
Hi, we made some deep rebuild of the framework taking advantage of the new CSS variablers technology, which allows to have a rendering of the CSS and of the customizer about 20x faster.
Also, some css parts before were messy because were the result of multiple tiny changes.
All this has been updated and unificated, and now things are working in the way they should have always worked.
The downside is that you may need to set again some colors from the customizer, but is a tiny disadvantage compared to the massive performance update this meant.
Also, the changes were required for the Elementor compatibility.
In the old version some colors were NOT correctly applied, meaning your site in the way you saw it was NOT meant to look like that, and those tiny details hacve been udpated.
Also, other minor changes occurred because it was not possible to do certain things how they were before for the effect pg the CSS written in PHP.
NOTE ON CSS You can always overwrite css, despite the !Important tag. you just need to copy the same css rule and paste it in the additional css of the customizer, it will be printed as last and get higher priority.
I need immediate help. I have a client whose website was just made live on his primary domain. He is debuting his website in 6 hours. Yet, my license code says it has already been used. I purchased this code 14 days ago, built it on a testing domain (Cloudways) and now my client can’t have their website ready on time, because your licensing system sucks. I tried to submit a support ticket and it says that my license code is invalid. I literally purchased it 2 weeks ago. How is it not valid? I need this fixed immediately.
Hello, no problem, please juse write us an email at support@qantumthemes.com and include your purchase code. Thanks!
Never mind, no need to send emails, I see the license was switched to a temporary domain and then back to the original one.
Please retry now, it should work fine. If not, please send the email.
Thanks!
Morning, I have two licenses for your theme, and unfortunately you have decided to abandon slider revolution. I am still using WP Bakery because elementor is not an option. Please recommend a post slider that is compatible with your theme without breaking everything.
Good morning, you can still use the previous version of the slider which was provided with the theme, it should work fine. The problem was with version 6 because it was not compatible with Ajax page load anymore. Also, people are dropping sliders nwoadays, in favor of better performance options.
And our theme already include a couple of other sliders for news and shows which don’t affect the page speed.
If you need anything different I can only recommend testing what’s on the market but there is none in particular that we tested for this purpose.
Guys! Apologies for not responding with a thank you sooner!!
no problem, cheers!
