6659 comments found.
Hello.. I am waiting for discount because I ll buy 4 licence.. When can u give tihs?... thank you
Hello, Emre_u,
Thank you for getting in touch with us.
Please use the contact form on this page to contact our manager – https://themeforest.net/user/8theme
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ok. Thank you
Hello, Emre_u,
You’re welcome!
Have a nice day!
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Hi,
I got this error. How can i fix tihs?
You exceeded your current quota, please check your plan and billing details.
Thanks
XStore AI Assistant Error
Hello, Sahinb,
Thank you for getting in touch with us.
ChatGPT is free at the start, but then it is paid – https://openai.com/pricing Price is independent of our theme and comes from OpenAI itself.
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Please open woosearchform.php scroll down to 11 number <form action> ........ Etc Because of those code search result only showing shop page no matter what I search it open only shop page where all products are, I built a product page like I’ve a red phone, I created page name red phone and edited with elementor then I drag your product grid widget, customise it and published after searched it won’t open any page Please help me I’m tired of using it
I’m using fibo search plugin but it’s not working it only showing shop page, I’ve created individual page for each products but result not showing individual only showing shop page
Hello, Foleyalex259,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please contact us via the form on this page – https://themeforest.net/user/8theme , describe your request in more detail and provide your purchase code.
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Hello, since the last update there is an error in the display of PayPal. The PayPal buttons slide over the checkout theme/page. Please fix it quickly… ⚠️
Hello, Domawo,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Describe the problem in more detail with screenshots and URL of your page.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi Guys,
We’re looking to build a site that will require some complex price calculations on the product page (e.g. height/width) do you have any recommendations of plugins that might be compatible with your theme?
Thanks
Hello, J2O,
Thank you for your interest in our theme!
We do not have official recommendations. You can contact WooCommerce plugin to get suggestions.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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Is there an APP for this theme, I want to use it for autoparts store, similar to jiji.ng how about the speed
Hello, Anitechs,
Thank you for your interest in our theme!
We don’t have special APP for the XStore theme. But theme is responsive and also has XStore AMP https://xstore.helpscoutdocs.com/article/111-general-info-amp
Let me know if you have any other questions.
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Greetings! Sinse last update the widget on Shop Sidebar “Filter by Brand” doesn’t work. I’ve seen similar reports on your support page from other users too. I’ve done the attribute look-up regeneration and cleared transients, didn’t help, filter doesn’t work. The brands urls work normally. Please look into this asap. Thanks!
Hello, TotalEnigma,
Thank you for contacting us and for using XStore.
We’ve checked and the Filter by Brand works fine on our test sites. Please contact us via the contact form on this page – https://themeforest.net/user/8theme Provide URL of your Shop page and temporary wp-admin access, so we can take a closer look at the situation on your site.
Thank you for your cooperation and we look forward to hearing from you soon.
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How can I reduce this title to one line https://prnt.sc/E3--nSwjFl1x, I have tried it from product design and it’s not working
Hello, Mcjay22,
Thank you for contacting us and for using XStore.
Do you use Elementor? Here is an example of Product Grid element settings – https://prnt.sc/CANd6VnAPapB
If you have any additional questions or concerns, please do not hesitate to reach out to us via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hi, I need to install a demo e-commerce site to test for internal use, if I buy the theme, may I upload a demo with all content available like I see in this preview and customizable with WP Bakery?
Hello, Grisosky,
Thank you for your interest in our theme!
Yes, you will be able to import demo content, please watch this video – https://youtu.be/i7STFGZapx8
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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hey i want refund i accidently bought the theme.. i want to cancel it and get refund imidately
Hello, Michaelshitrit92,
Thank you for getting in touch with us.
We can give you a refund if you bought the theme within the last 7 days https://themeforest.net/refund_requests/new , in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy
We can’t give a refund if you bought the item by mistake, it is mentioned in the ThemeForest customer refund policy. In this case, we could only offer our support and guide you with all the options that our theme has – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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ok so i want to cancel the order and get full refund. i bought the theme just yesterday so you can give me refund please. thank you. let me know when i will get the refund its urgent
Dear, Michaelshitrit92,
In this case, submit the refund request here – https://themeforest.net/refund_requests/new It should be submitted via the appropriate form, not in the comments section here.
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8theme team
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I get a fatal error after in the theme with the last update ¿What is happening? I see other comments in the forum that have the same issue
Hello, Inter01,
Thank you for contacting us and for using XStore.
Please apply solution from this topic – https://www.8theme.com/topic/critical-error-when-trying-to-acces-wp-admin/
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Running the XStore and I am having an issue with mobile compatibility. I am NOT using the AMP plugin because it is very limited with the customization and makes the carousel of products so cluttered. Whenever someone accesses the site from mobile or even if I do a mobile view of the site from the browser; sometimes is will show a proper mobile view other times it would jumble it all up together without actually collapsing the page to give a mobile view. It helps sometimes to refresh the page while other times it doesn’t help at all. How can I fix the mobile compatibility?
Hello, Terry212,
Thank you for contacting us and for using XStore.
We suggest disabling Mobile Optimization through Theme Options > General, clearing the cache, and then checking the results. If this resolves the issue, there may be a conflict between the option and one of the third-party plugins on your site.
We hope this answer is helpful.
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8theme team
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I will attempt this ….. && one last thing, I noticed that there is a 18 character limit with the product names. How can I disable the truncation of the product name?
Hello, Terry212,
Thank you for your response.
To disable the title limitation, please navigate to Theme Options > WooCommerce > Shop > Products Design and adjust the settings accordingly – https://prnt.sc/36cnsn0oqJBi
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Thank you so much for the help!
You’re welcome!
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8theme team
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Can I use the theme on a dev and live site? Thanks
Hello, Deepcoding,
Thank you for getting in touch with us!
Yes, you can. Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope this information is helpful.
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8theme team
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How do i add a new google font Figtree? It’s in the font list
Hello, HawtCoffee,
Thank you for contacting us and for using XStore.
As we can see, your support period is valid, so you can post questions on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About the new font, right now, you can add it via XStore > Custom fonts > Upload font.
We hope this information is helpful.
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8theme team
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Good day I cannot activate my license
Hello, WESTTOWN,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Also, please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
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8theme team
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I unregistered from website and apply for another website but its still says your license is registered even i remove the theme but its still says you already registered please help and resolve my issue
Hello, Mehrhami1992,
Thank you for contacting us and for using XStore.
Please read the next article, you can deactivate your website using the 8theme dashboard – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
To get further assistance, please contact us via the form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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Hi. I have expired licence, so I am writing you here.
Is possible to disable some of Xstore options and builtin plugins, like Wishlist, Compare, sales booster, chat gpt etc.. ? Because we have pretty slow dashboard, even we are running on customized VPS server. Thanks
Hello, Zoran15,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
You can disable Wishlist, Compare via Theme Options > WooCommerce, and Sales Booster via XStore Dashboard. You can even activate XStore White Label Branding plugin, disable some elements https://prnt.sc/5sYhMFyYvd1f and then disable the White Label Branding plugin.
We hope this information is helpful.
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i do have 2 keys under wassim0asaad@gmail.com ..both not bein accepted
Hello, Wassim0asaad,
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your codes.
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trying to active site .not accepting key .eaven key not active on any domains .support expired too
Hello, Wassim0asaad,
Please contact us via form on this page – https://themeforest.net/user/8theme , describe your request in more detail and provide purchase code.Thank you for your cooperation and we look forward to hearing from you soon.
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Hi. My email is wrong on your support site for some reason. Is there a way to correct it?
Hello, Ripzie,
Thank you for getting in touch with us.
Please contact us via contact form on this page https://themeforest.net/user/8theme , provide purchase code and the correct email.
Thank you for your cooperation and we look forward to hearing from you soon.
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