6691 comments found.
I have bought the Xstore theme and its support expired, in order to have support again I have to buy the whole theme again??? Is it not possible to pay for the support nothing more?
Hello, Mktnegocios,
Thank you for getting in touch with us.
We can’t verify your purchase right now, mayne the purchase was done from another account.
The next article will help you to renew the support period – https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
We hope this information is helpful.
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Have moved my xstore site to a different host. Had difficulty with updates, tracked down the registered site/s for the purchase code via my 8theme account license page. Ensured there is only 1 site registered. (devs previoulsy deactivated). Confirmed 1 site fabandfair.co.uk is only site for that purchase code via license page in 8theme, deactivated and activated this site in WP theme admin to try and fix, confirmed again it is only site. BUT it won’t update. Checked the registered domain in the 8theme backend and it’s added a [.] before the domain name, is this right? Anyway, PCLZIP_ERR_BAD_FORMAT (10) : Unable to find End of Central Dir Record signature. Yes my support has ended for this product but I think there is a problem your end that we cannot deactivate and activate without these errors. Please inform me and others how i/we can fix using the license admin and xstore theme admin page. much obliged, thankyou in advance :)
Hello, Pandinsky01,
Thank you for contacting us and for using XStore.
About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
We hope this information is helpful.
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Thank you for the info. Tbh i had been thru that process once before but this second time it has worked. Thank you. If i may add this to my comment, filebird in the plugins admin area needs an update, so when i click update it says it has done it, but on refresh the update has not been applied. I am also investigating why i need to apply all updates on this site twice before they are actually seen as successful. However filebird update remains an enigma. perhaps i should update this plugin via ftp? thanks again for helpful info
Hello, Pandinsky01,
Thank you for your response.
Please try to update the filebird plugin to 5.4.5version via FTP or via Dashboard manually using the archive from this page – https://www.8theme.com/downloads/
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Thank you again for speedy response. I downloaded full package from my envato themeforest account, and uploaded the filebird zip via the plugins page, this has worked without a problem, hopefully the subsequent updates will be straight forward. Nice theme, full of good stuff, thank you!
Hello, Pandinsky01,
Thank you for your response.
Have a nice day!
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Hello, Fatherspride,
Thank you for contacting us and for using XStore.
We can’t open your screenshot, unfortunately. Please provide a new screenshot, but do this via topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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For some reason in header builder Wishlist and Compare does not display icons, just text. I have tried different browsers, but same in all browsers.
Hello, 247x,
Thank you for getting in touch with us. We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Love the theme. Thanks for great job. But how can i use the theme on a subdomain of the same site please. do I need to buy a whole new license again ?
Hello, Amidjos,
Thank you for getting in touch with us.
You can use 1 license for 1 end project only. For more information read ThemeForest license policy https://themeforest.net/licenses/standard or contact ThemeForest support for a detailed explanation.
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I need PSD files for https://xstore.8theme.com/elementor/demos/electronics/ secondly how can I separate login and register? Lastly how can I add get a quote button for my site? I’m designing a renewable energy website that includes shopping
Hello, Adkens,
Thank you for contacting us and for using XStore.
1/ Please download XStore PSD – Part 3 from this page https://www.8theme.com/downloads/ (register account using your purchase code – https://www.8theme.com/registration/
2/ Here is an example of My account page from our demo – https://xstore.8theme.com/elementor/demos/niche-market02/my-account/ By default there is no option to have separate pages for login and register.
This functionality comes from WooCommerce plugin, so you can contact their support – https://wordpress.org/support/plugin/woocommerce/
3/ The next article can be helpful for you – https://xstore.helpscoutdocs.com/article/135-request-a-quote
If you have any additional questions or concerns, please do not hesitate to reach out to us – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Brand filter is not working and I dont know why… it was solved here: https://www.8theme.com/topic/brand-filter-not-working-on-website-please-help/ but I’m not using any brand attributes. I put brands filter in shop page widget area, assigned brands to products but filter by brand widget is still empty and its not loading brand names for filtration. Can you help me ?
Hello, Samsoniiksvk,
Thank you for using XStore.
Please contact us via contact form on this page – https://themeforest.net/user/8theme
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can you help me here? my support is expired and I dont want to spend 50€ for one question.
Hello, Samsoniiksvk,
The contact form is free, and we are ready to help you, just contact us via the mentioned form by email.
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I am a big fan of X-Store and I have implemented multiple projects with it. One problem I have encountered is the inability to set custom images for the product variations. The theme does not have the feature and when I use third party plugins, they totally ruin the detailed page image gallery and sometimes the whole page as they override the theme’s pertinent feature (magnifying images, choice of various layouts and etc.). I highly recommend adding the feature that is considered a core functionality for a retail eCom store and help preserving the theme’s integrity. Thanks, Amir
Hello, Amir777,
Thank you for getting in touch with us.
Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A
Also, we have Variation gallery feature in Theme Options.
You can upload images for variations – https://prnt.sc/5I2teQX3VEAL
We hope this information is helpful.
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Hello! My support is over, but I’ll still leave a question here:
I’m developing an online store, using the Marseille03 template. So, I need to create a page where I only show discounted products. In other words, a page similar to “SHOP” but only with discounted products.
How can I do this? Thanks.
Hello, Luisfilipebispo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Do you use Elementor? Products Grid element can be used – https://prnt.sc/gE9xSmUQoSDV
We hope this information is helpful.
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Hello. Thank you, it’s resolved.
I have another situation here… When I click on the cart, the sidebar that opens has a transparent background: https://prnt.sc/0COCkOpf7sRnHow can I put the white background and how can I customize the bar?
Thanks!
Hello, Luisfilipebispo,
Thank you for your response.
Please check settings in Header Builder > Cart.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello, pre-sales question. I have seen the demos, and they are truly beautiful; it’s exactly what I need for my project. However, I have a crucial doubt: to achieve exactly what is shown in the demos, is it necessary to purchase and install Elementor Pro? Or is Elementor alone enough to achieve the same results as shown in the demos? Thank you very much.
Hello, JuanCarlosEF,
Thank you for your interest in our theme!
All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required.
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is this theme also in Dutch language available?
Hello, Robinkroon1995,
Thank you for your interest in our theme!
You will be able to translate XStore with the help of our documentation – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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We want to use this theme for other 1 website project. Please remove and unregister exiting website from your record for this theme.
Hello, Websthemes,
Thank you for getting in touch with us.
Ok. Also, please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
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Hello.. I am waiting for discount because I ll buy 4 licence.. When can u give tihs?... thank you
Hello, Emre_u,
Thank you for getting in touch with us.
Please use the contact form on this page to contact our manager – https://themeforest.net/user/8theme
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ok. Thank you
Hello, Emre_u,
You’re welcome!
Have a nice day!
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Hi,
I got this error. How can i fix tihs?
You exceeded your current quota, please check your plan and billing details.
Thanks
XStore AI Assistant Error
Hello, Sahinb,
Thank you for getting in touch with us.
ChatGPT is free at the start, but then it is paid – https://openai.com/pricing Price is independent of our theme and comes from OpenAI itself.
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Please open woosearchform.php scroll down to 11 number <form action> ........ Etc Because of those code search result only showing shop page no matter what I search it open only shop page where all products are, I built a product page like I’ve a red phone, I created page name red phone and edited with elementor then I drag your product grid widget, customise it and published after searched it won’t open any page Please help me I’m tired of using it
I’m using fibo search plugin but it’s not working it only showing shop page, I’ve created individual page for each products but result not showing individual only showing shop page
Hello, Foleyalex259,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please contact us via the form on this page – https://themeforest.net/user/8theme , describe your request in more detail and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello, since the last update there is an error in the display of PayPal. The PayPal buttons slide over the checkout theme/page. Please fix it quickly… ⚠️
Hello, Domawo,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Describe the problem in more detail with screenshots and URL of your page.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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Hi Guys,
We’re looking to build a site that will require some complex price calculations on the product page (e.g. height/width) do you have any recommendations of plugins that might be compatible with your theme?
Thanks
Hello, J2O,
Thank you for your interest in our theme!
We do not have official recommendations. You can contact WooCommerce plugin to get suggestions.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Is there an APP for this theme, I want to use it for autoparts store, similar to jiji.ng how about the speed
Hello, Anitechs,
Thank you for your interest in our theme!
We don’t have special APP for the XStore theme. But theme is responsive and also has XStore AMP https://xstore.helpscoutdocs.com/article/111-general-info-amp
Let me know if you have any other questions.
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8theme team
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Greetings! Sinse last update the widget on Shop Sidebar “Filter by Brand” doesn’t work. I’ve seen similar reports on your support page from other users too. I’ve done the attribute look-up regeneration and cleared transients, didn’t help, filter doesn’t work. The brands urls work normally. Please look into this asap. Thanks!
Hello, TotalEnigma,
Thank you for contacting us and for using XStore.
We’ve checked and the Filter by Brand works fine on our test sites. Please contact us via the contact form on this page – https://themeforest.net/user/8theme Provide URL of your Shop page and temporary wp-admin access, so we can take a closer look at the situation on your site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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How can I reduce this title to one line https://prnt.sc/E3--nSwjFl1x, I have tried it from product design and it’s not working
Hello, Mcjay22,
Thank you for contacting us and for using XStore.
Do you use Elementor? Here is an example of Product Grid element settings – https://prnt.sc/CANd6VnAPapB
If you have any additional questions or concerns, please do not hesitate to reach out to us via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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