6625 comments found.
Brand filter is not working and I dont know why… it was solved here: https://www.8theme.com/topic/brand-filter-not-working-on-website-please-help/ but I’m not using any brand attributes. I put brands filter in shop page widget area, assigned brands to products but filter by brand widget is still empty and its not loading brand names for filtration. Can you help me ?
Hello, Samsoniiksvk,
Thank you for using XStore.
Please contact us via contact form on this page – https://themeforest.net/user/8theme
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can you help me here? my support is expired and I dont want to spend 50€ for one question.
Hello, Samsoniiksvk,
The contact form is free, and we are ready to help you, just contact us via the mentioned form by email.
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I am a big fan of X-Store and I have implemented multiple projects with it. One problem I have encountered is the inability to set custom images for the product variations. The theme does not have the feature and when I use third party plugins, they totally ruin the detailed page image gallery and sometimes the whole page as they override the theme’s pertinent feature (magnifying images, choice of various layouts and etc.). I highly recommend adding the feature that is considered a core functionality for a retail eCom store and help preserving the theme’s integrity. Thanks, Amir
Hello, Amir777,
Thank you for getting in touch with us.
Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A
Also, we have Variation gallery feature in Theme Options.
You can upload images for variations – https://prnt.sc/5I2teQX3VEAL
We hope this information is helpful.
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Hello! My support is over, but I’ll still leave a question here:
I’m developing an online store, using the Marseille03 template. So, I need to create a page where I only show discounted products. In other words, a page similar to “SHOP” but only with discounted products.
How can I do this? Thanks.
Hello, Luisfilipebispo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Do you use Elementor? Products Grid element can be used – https://prnt.sc/gE9xSmUQoSDV
We hope this information is helpful.
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Hello. Thank you, it’s resolved.
I have another situation here… When I click on the cart, the sidebar that opens has a transparent background: https://prnt.sc/0COCkOpf7sRnHow can I put the white background and how can I customize the bar?
Thanks!
Hello, Luisfilipebispo,
Thank you for your response.
Please check settings in Header Builder > Cart.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello, pre-sales question. I have seen the demos, and they are truly beautiful; it’s exactly what I need for my project. However, I have a crucial doubt: to achieve exactly what is shown in the demos, is it necessary to purchase and install Elementor Pro? Or is Elementor alone enough to achieve the same results as shown in the demos? Thank you very much.
Hello, JuanCarlosEF,
Thank you for your interest in our theme!
All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required.
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is this theme also in Dutch language available?
Hello, Robinkroon1995,
Thank you for your interest in our theme!
You will be able to translate XStore with the help of our documentation – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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We want to use this theme for other 1 website project. Please remove and unregister exiting website from your record for this theme.
Hello, Websthemes,
Thank you for getting in touch with us.
Ok. Also, please read the next article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
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Hello.. I am waiting for discount because I ll buy 4 licence.. When can u give tihs?... thank you
Hello, Emre_u,
Thank you for getting in touch with us.
Please use the contact form on this page to contact our manager – https://themeforest.net/user/8theme
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ok. Thank you
Hello, Emre_u,
You’re welcome!
Have a nice day!
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Hi,
I got this error. How can i fix tihs?
You exceeded your current quota, please check your plan and billing details.
Thanks
XStore AI Assistant Error
Hello, Sahinb,
Thank you for getting in touch with us.
ChatGPT is free at the start, but then it is paid – https://openai.com/pricing Price is independent of our theme and comes from OpenAI itself.
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Please open woosearchform.php scroll down to 11 number <form action> ........ Etc Because of those code search result only showing shop page no matter what I search it open only shop page where all products are, I built a product page like I’ve a red phone, I created page name red phone and edited with elementor then I drag your product grid widget, customise it and published after searched it won’t open any page Please help me I’m tired of using it
I’m using fibo search plugin but it’s not working it only showing shop page, I’ve created individual page for each products but result not showing individual only showing shop page
Hello, Foleyalex259,
Thank you for getting in touch with us.
We are unable to verify your purchase. Please contact us via the form on this page – https://themeforest.net/user/8theme , describe your request in more detail and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello, since the last update there is an error in the display of PayPal. The PayPal buttons slide over the checkout theme/page. Please fix it quickly… ⚠️
Hello, Domawo,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Describe the problem in more detail with screenshots and URL of your page.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi Guys,
We’re looking to build a site that will require some complex price calculations on the product page (e.g. height/width) do you have any recommendations of plugins that might be compatible with your theme?
Thanks
Hello, J2O,
Thank you for your interest in our theme!
We do not have official recommendations. You can contact WooCommerce plugin to get suggestions.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Is there an APP for this theme, I want to use it for autoparts store, similar to jiji.ng how about the speed
Hello, Anitechs,
Thank you for your interest in our theme!
We don’t have special APP for the XStore theme. But theme is responsive and also has XStore AMP https://xstore.helpscoutdocs.com/article/111-general-info-amp
Let me know if you have any other questions.
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Greetings! Sinse last update the widget on Shop Sidebar “Filter by Brand” doesn’t work. I’ve seen similar reports on your support page from other users too. I’ve done the attribute look-up regeneration and cleared transients, didn’t help, filter doesn’t work. The brands urls work normally. Please look into this asap. Thanks!
Hello, TotalEnigma,
Thank you for contacting us and for using XStore.
We’ve checked and the Filter by Brand works fine on our test sites. Please contact us via the contact form on this page – https://themeforest.net/user/8theme Provide URL of your Shop page and temporary wp-admin access, so we can take a closer look at the situation on your site.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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How can I reduce this title to one line https://prnt.sc/E3--nSwjFl1x, I have tried it from product design and it’s not working
Hello, Mcjay22,
Thank you for contacting us and for using XStore.
Do you use Elementor? Here is an example of Product Grid element settings – https://prnt.sc/CANd6VnAPapB
If you have any additional questions or concerns, please do not hesitate to reach out to us via the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, I need to install a demo e-commerce site to test for internal use, if I buy the theme, may I upload a demo with all content available like I see in this preview and customizable with WP Bakery?
Hello, Grisosky,
Thank you for your interest in our theme!
Yes, you will be able to import demo content, please watch this video – https://youtu.be/i7STFGZapx8
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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hey i want refund i accidently bought the theme.. i want to cancel it and get refund imidately
Hello, Michaelshitrit92,
Thank you for getting in touch with us.
We can give you a refund if you bought the theme within the last 7 days https://themeforest.net/refund_requests/new , in another case, here is our refund policy – https://themeforest.net/page/customer_refund_policy
We can’t give a refund if you bought the item by mistake, it is mentioned in the ThemeForest customer refund policy. In this case, we could only offer our support and guide you with all the options that our theme has – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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ok so i want to cancel the order and get full refund. i bought the theme just yesterday so you can give me refund please. thank you. let me know when i will get the refund its urgent
Dear, Michaelshitrit92,
In this case, submit the refund request here – https://themeforest.net/refund_requests/new It should be submitted via the appropriate form, not in the comments section here.
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I get a fatal error after in the theme with the last update ¿What is happening? I see other comments in the forum that have the same issue
Hello, Inter01,
Thank you for contacting us and for using XStore.
Please apply solution from this topic – https://www.8theme.com/topic/critical-error-when-trying-to-acces-wp-admin/
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Running the XStore and I am having an issue with mobile compatibility. I am NOT using the AMP plugin because it is very limited with the customization and makes the carousel of products so cluttered. Whenever someone accesses the site from mobile or even if I do a mobile view of the site from the browser; sometimes is will show a proper mobile view other times it would jumble it all up together without actually collapsing the page to give a mobile view. It helps sometimes to refresh the page while other times it doesn’t help at all. How can I fix the mobile compatibility?
Hello, Terry212,
Thank you for contacting us and for using XStore.
We suggest disabling Mobile Optimization through Theme Options > General, clearing the cache, and then checking the results. If this resolves the issue, there may be a conflict between the option and one of the third-party plugins on your site.
We hope this answer is helpful.
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8theme team
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I will attempt this ….. && one last thing, I noticed that there is a 18 character limit with the product names. How can I disable the truncation of the product name?
Hello, Terry212,
Thank you for your response.
To disable the title limitation, please navigate to Theme Options > WooCommerce > Shop > Products Design and adjust the settings accordingly – https://prnt.sc/36cnsn0oqJBi
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8theme team
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Thank you so much for the help!
You’re welcome!
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8theme team
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Can I use the theme on a dev and live site? Thanks
Hello, Deepcoding,
Thank you for getting in touch with us!
Yes, you can. Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We hope this information is helpful.
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How do i add a new google font Figtree? It’s in the font list
Hello, HawtCoffee,
Thank you for contacting us and for using XStore.
As we can see, your support period is valid, so you can post questions on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About the new font, right now, you can add it via XStore > Custom fonts > Upload font.
We hope this information is helpful.
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8theme team
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