8649 comments found.
Hi, I am getting 404 Error When creating new courses. And I am not able to edit the course with your course builder. Please Help me
Hello,
This issue could be attributed to multiple factors. Our support managers have thoroughly reviewed the tickets you submitted regarding the 404 error. In conclusion, we kindly request you to recheck the redirections from your server, as it seems that redirections are not functioning correctly on your site, regardless of the active theme
Best regards
Great theme. I would like to purchase the theme but want to clarify a couple of things. 1. Does the theme come with full access to all pro-add-ons like udemy importer. 2. I have another theme already installed on my site- I would like to know if I can use the pro-add-ons like udemy importer on my site without having to use a Master study theme template after purchase. Kindly assist, thank you
Hello,
Thank you for your interest,
1. The theme comes with all needed pre-packed plugins to use the theme as in our live demo previews, yes Udemy option is included as it is part of the LMS Pro plugin (the theme doesn’t include the LMS PRO PLUS plugin). All the available options you can check from the theme documentation > https://docs.stylemixthemes.com/masterstudy-theme-documentation/
2. If you will purchase the MasterStudy theme, it is recommended to use the theme with its plugins. As I do not have any information on your actively using theme, I can not guarantee the smooth work of the MasterStudy theme plugins with third-party themes
Let me know if you will have additional pre-sale questions, I will be glad to assist
Best regards
Please, what is the elementor pro and elementor version compatible with masterstudy theme and new course builder, i have confligts and bad funcionality of thesse,...
my actual Elementor version is: Version 3.15.0 Elemenor PRO is: Version 3.15.0 PHP version: 7.6
and i every have the elementor message: You must Call the contend funcion of the theme!
Hello,
We are sorry for difficulties you faced and we are ready to make tests on our environment. Could you please share more details what exact theme option or settings are not working with the latest versions of the Elementor plugin? In order to be of better help
Best regards
after the update, now the element or editors seems not to be working at all.. I need to show all free courses, and there are no options, kindly advise how and what is the best way to do so.
2- most of pages (landing pages I had created) are not visually correct also now are not able to edit with editor or Elementor.. this started happening after update Elementor from your masterstudey/ plugins section kindly help, please
Guys, not because I am having that issue after them and elementor updates it means I don’t like your theme, I want to make a stop in our busy day and express also gratitude, cause sometimes we just focused as a human beings on what is wrong, but to be honest its more good positive updates than negative… ok? if there are updates means you guys are working hard to make it better and make improvements. it’s not always bad, all way around… many times updates are easy faster, and amazing… ok? I just want to drop that line here for those who read all comments looking for fast solutions…
Hello,
The theme and LMS plugins are fully compatible with the latest versions of the Elementor plugin. You can utilize the Elementor plugin to edit and manage simple pages and posts. However, please note that courses/lessons cannot be directly managed with Elementor by default. You will only be able to modify the content portion of courses and lessons, as the special LMS Course Builder feature is required for full management and editing of courses and lessons.
To ensure smooth functioning, please refrain from customizing the theme’s default scripts and codes. Additionally, check that your child theme or any third-party plugins you’ve installed are not conflicting with the theme and Elementor plugin, as there are no known restrictions with the latest versions based on our testing
Best regards
check all those tickets opens, from a month ago. since the update in july pages shows real bad. would you mind to talk to manager or someone I can hire to fix those asap? I have membership, I have been using your them for over 3 years from now… I have been a very loyal client and trust on your theme from the begining… I really need follow up asap. please
Z54288
After update/ old pages looks real weird boxed and squished.. Support Request New Masterstudy 4 seconds ago #Z51368 After update/ old pages looks real weird boxed and squished.. elementor doesnt work on those Support Request Closed Masterstudy 1 month ago #Z50225 Full width container now shows boxed. Can’t update index page (after theme update) Support Request Closed Masterstudy 1 month ago #Z45070 woocommerce pages look is really odd. Can you help!?
Please provide details in your ticket 54288, our support manager working on your case.
Regards
Hi, I am getting 404 Error When creating new courses. And I am not able to edit the course with your course builder.
I have submitted a ticket as well. Please respond to it ASAP. Thank you
Hello,
Please kindly make sure that you set LMS pages in the MS LMS > LMS Settings > LMS Pages. Here please make sure that you set User Account page, if pages are not set you can use the Generate pages tool as well. After it, please resave your site permalinks under the WordPress dashboard -> settings -> permalinks section (to post name) and save the changes. It should solve the issue with 404 error page. If you will have difficulties please submit a ticket on our support site and our support managers will check this case on your site > https://support.stylemixthemes.com/tickets/new
Best regards
Worked. Thank You!
You are welcome and thank you to you too)))))
Font Family drop down is not showing in Theme Options
Hello,
There shouldn’t be any restrictions with the latest version of the theme > http://joxi.ru/l2Z0QqRiVZPzNr
Please kindly make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well under the appearance > install plugins section. If this strange issue will be still there, please try to make tests by deactivating your child theme (if you have one) and by deactivating all of your site’s extra third-party plugins as well
Best regards
after last update i am getting “An error occurred” when trying to add new course!!!
Hello,
There shouldn’t be such kind of case as I tested on our live testing sites. So now, you will need to check your server limits and please kindly make sure that the server limits are properly set on your site. You can check it under the Master Study > system status section and increase them via contacting your hosting provider team, (if you have lower server limits). Here below you can find the theme required server limits (we recommend you to use PHP 7.4 version if you are using PHP 8 kindly decrease it to the 7.4 version) > https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements After it, you will need to check the issue via deactivating all of your site extra and caching plugins as well. Moreover, please make sure that you are using the latest version of the theme and all the theme external plugins should be updated as well > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/masterstudy-theme-manual-how-to-update-the-theme-1 all the plugins you can update under the wp-admin > appearance > install plugins section
Best regards
add note session same like Questions in every lesson. where students can create notes.
Hello,
Thank you for the provided information,
It needs to modify the LMS plugin scripts and include extra code lines, to integrate extra features that we are currently including for our LMS Pro Plus plugin. We recommend you write this kind of suggestion in our features request section of the Master Study LMS Pro Plus > https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We will include additional features/options according to the popularity of the requests from our dear customers
Best regards
Since the last update I am receiving this message: “WordPress caught an error with one of your plugins, MasterStudy LMS – Online Courses, eLearning PRO.” I have updated the theme and plugins to the latest version. When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.2.2 Active theme: Master Study Child (version 2.0.2) Current plugin: MasterStudy LMS – Online Courses, eLearning PRO (version 4.0.8) PHP version 7.4.33 Some parts of the site are not working as expected for the last few days because of the update.
Hello,
Please try to activate the default parent theme and make sure that you updated the theme to the latest version, after updating the theme please make sure that all the theme pre-packed plugins are updated as well under the wp-admin > appearance > install plugins section. For details to update the theme > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy
Best regards
Hello, As I have previously mentioned I have updated the theme and the plugins. I have the problem with the following plugin: MasterStudy LMS plugin. I have the following error: An error of type E_PARSE was caused in line 75 of the file …/masterstudy-lms-learning-management-system-pro/vendor/psr/cache/src/CacheItemInterface.php. Error message: syntax error, unexpected ‘static’ (T_STATIC)
It seems that my programmer found out what’s wrong. He upgraded php version to 8.0 and it seems that it is working. We didn’t suspect that the php version was the problem as we previously had version 7.4, and in your documentation is clearly stated that this version is supported. So, if anyone else has the problem, check the php version…
It is hard to detect the main core issue, as the theme works without any restrictions with 7.4. However, if the issue was resolved on your end by updating the PHP to 8 versions, you can use this version. The theme supports 7.4 as well as the theme supports 8 PHP versions. We are really glad that you resolved the case on your own. In addition, please kindly note, that the error notification that you shared provided the path from the caching module, so it’s recommended to re-check caching plugins’ settings as well
All the best
How can I integrate cash up, venmo and others payment metheds.
Hello,
There are four payment methods in the LMS by default. While if those won’t satisfy your personal requirments, you can use another payment method, you can simply activate the Woocommerce checkout (LMS settings > general > enable Woocommerce checkout), there won’t be any restrictions with the LMS platform if your wanted payment method supports the Woocommerce plugin. Here below you can find more about the Woocommerce payments > https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration#woocommerce-payments
Best regards
I enabled “Enable WooCommerce Checkout” https://ibb.co/0Jwpvyj in the LMS but when it’s enabled the site keeps loading without showing any content until I disable it again.
That means that you will need to re-check your payment methods settings and options. When custom payment methods configurations are incorrect the site couldn’t be loaded properly due to incorrect settings
Regards
It needs to check from the wp-admin area, please contact from our support site and describe in details in the ticket directly and our support managers will check in details as soon as possible
Regards
How To Customize and translate Course Builder Page For Teacher “edit-course” slug
Note: i installed loco translate and update template file of masterstudy-lms-learning-management-system and masterstudy-lms-learning-management-system -pro and still the strings not showing like”go to courses” “course information” etc..
Hello,
Unfortunately, this slug couldn’t be changed by default.
Regards
i can’t find some strings on course builder page on loco translate plugin how can i translate theme if i don’t found them ??
Please make sure that you updated the LMS plugins to the latest version. After it, make sure that you synchronized the .pot files of LMS plugin, after it, you will need to synchronize your .po custom file as well
Best regards
I cannot edit any of the pages on my site with the Masterstudy plugin, I receive an error message that the site has run in to an error and the whole masterstudy plugin is identified as being the culprit!
Hello,
Could you please send the error message notification? Moreover, please kindly make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well under the appearance > install plugins section > https://docs.stylemixthemes.com/masterstudy-theme-documentation/getting-started/how-to-update-masterstudy
Best regards
iam using astra theme with ms lms udemy importer, the problem is when i open my website in mobile width not normal please help
https://www.freewebcart.com/courses/master-course-in-marine-ship-maritime-management-3-0/Hello,
We apologize for any inconvenience you may have experienced with the site’s appearance on PC browsers’ default responsive windows. Our team is continuously working to improve the theme’s responsiveness and ensure it provides a seamless experience across all devices.
To ensure the best display behavior, we recommend checking your site on real mobile and tablet devices. This will give you a more accurate representation of how the site appears on different screen sizes and resolutions.
Regards
what is the solution
The case is unique as this appears only on your site, as an alternative way I can recommend you try to use the custom CSS below under the appearance > customize > CSS section and re-check the course page via a real mobile device;
body #main .stm-lms-wrapper.stm_lms_udemy_course .container .col-md-8.col-sm-7 { width: -webkit-fill-available; }
Best regards
not working
Please make sure that you inserted the provided CSS at the very top section, after it, please re-check by deleting your site cache as well
Regards
please check the website added the code but no changes – https://ibb.co/71VLvYX
The issue comes due to the ads plugin on your site, note that the theme is not able to control it, you can check from the browser console log as well > http://joxi.ru/KAxy7koswQQ6Mr
Regards
thanks brother , Can I move the ‘Get on Udemy’ button from the sidebar to the bottom of the content? Alternatively, is there a shortcode that I can add anywhere?
You are welcome and thank you to you too! There is no such kind of shortcode and option to change the position of the button by default
Regards
in mobile working after post but in desktop showing side bar
Affiliate Link also work with Membership ?
Hello,
Sorry about that, but your question is not clear. Could you please kindly re-clarify once again in a bit more detail with screenshots as well? In order to better understand your question and assist you. Thank you in advance!
Best regards
if anyone buy Membership using affiliate link does he/she will get points?
Thank you for the clarification. Affiliate links can be used in a different way, for sharing special links, when new users will come, the point system will add points for the user who sends affiliate links, note that this is not connected to the Membership plugin. For more > https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-point-system#pointsystem-affiliatelink
Best regards
Hi, in the documentation (https://stylemixthemes.com/masterstudy/advanced-quizzes/) it looks like there is not the possibility to create questions with open answers. Is it correct? Is it possible to implement this feature?
Hello,
Unfortunately, there is no open answers question type by default. All the available question types you can check from here > https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/questions
As an alternative way, there might be used assignment option, where students can reply freely and an instructor will decide to approve the assignment or not. For details > https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-assignments
Let me know if you will have additional pre-sale questions, I will be glad to assist
Best regards
I have a problem with the course links. let me explain in more detail when once the user purchases the course and clicks on the start item of the course, the page with the 404 error is displayed. we have tried disabling the permalinks, recreating them, deleting the htaccess file, restarting the server but the problem persists.
I also resaved the permalinks but it still doesn’t work.
Can you help me please ?
THANKS
Hello,
Please make sure that you set the Courses archive page as well in the LMS settings > http://joxi.ru/V2Vqg7LhGWLJWm
The issue could be due to extra third-party plugins as well. If you will submit a ticket, our support managers will be able to check the case in detail> Support
Best regards
why you can’t add Membership gateway as WooCommerce. going and editing every product is really time taken process.
Hello,
Thank you for the feedback, it needs to modify the LMS plugin scripts and include extra code lines, to integrate extra features that we are currently including for our LMS Pro Plus plugin. We recommend you write this kind of suggestion in our features request section of the Master Study LMS Pro Plus > https://stylemixthemes.cnflx.io/boards/masterstudy-lms We will include additional features/options according to the popularity of the requests from our dear customers
Regards
Pre-sales consulting : you have the customize service? and you customize with some specific functions ? example: i need a downloable certificate by hours of study for the students.
What is the difference between masterstudy theme and masterstudy pro plugin (starter theme)?
Hello,
Unfortunately the customization department is completely separate. For any modifications feel free to reach them out from the following link > https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us
As, it needs to modify the LMS plugin scripts and include extra code lines, to integrate extra features that we are currently including for our LMS Pro Plus plugin. We recommend you write this kind of suggestion in our features request section of the Master Study LMS Pro Plus > https://stylemixthemes.cnflx.io/boards/masterstudy-lms We will include additional features/options according to the popularity of the requests from our dear customers
According to the difference, The LMS Pro Plus plugin includes additional features like Email Rebranding, and all the new options and features will be included in the LMS Pro Plus plugin in the future.
While the MasterStudy theme includes only the LMS Pro plugin and includes ready demo layouts and some additional plugins, it doesn’t include additional of the LMS Pro Plus plugin, as the LMS Pro Plus plugin can be purchased separately. The MasterStudy theme doesn’t come with the LMS Pro Plus plugin by default.
Let me know if you will have additional pre-sale questions, I will be glad to assist you
Best regards
Thank you ¿ you have Appointment or Booking system for live courses? ¿ i can limit the number of students? example in trial or free courses?
Unfortunately, there is no option for Appointment and for students limits in the theme by default. According to the trial courses, yes, you can create trial courses as well as you you can make courses free. For more details according to the theme existing options and settings, I can recommend you check the theme documentation > https://docs.stylemixthemes.com/masterstudy-theme-documentation/
Best regards
Hi, I am temporarily working on mysite.com/staging/.
When it is finished and I migrate to mysite.com how should I deal with the user license?
Since it is a trial phase at the moment, I often get it wrong, how many times can I activate and deactivate the license? Thanks Regards
Migration of the site couldn’t migrate the license, as different domains need different licenses, you need to deactivate the activation from old domains if you are going to use the theme on a new domain > https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation According to the Themeforest license policy, you can use the theme activation in only one domain
Best regards
Why don’t you answer my question? HOW MANY TIMES CAN I ACTIVATE AND DEACTIVATE THE LICENSE ON A DOMAIN?
You can activate and deactivate license as many times as you wish. But you can actively use the theme activation only in one live domain, if you are going to use the theme activation key on another domain, you will need to deactivate the license key. There is no limit to deactivate license key
Regards
It has been 3 days no one has solved this ticket #Z53584 pls check urgently
Hello,
Once again apologies for the delay, we are currently experiencing a high volume of support requests. Please note that our ticket system operates 24/7, allowing you to create new tickets at any time. Our support team will review and respond to all tickets in the order they were received, with each ticket being assigned to an individual support manager. Please understand that there may be delays during peak business days, weekends, and holidays, which can vary depending on several factors. The maximum delay will vary based on the aforementioned factors. Please also keep in mind that our team is located in different time zones, which may cause variable response times.
Best regards
