39372 comments found.
It is common practice that template developers respect GDPR only in theory. For example fonts.googleapis* is called even if a user gives no consent to that.
Is it possible with Avada to totally remove Google fonts, effectively manage 3rd party scripts and cookies?
*just an example: German court fined a website owner as fonts.googleapis discloses a users’ IP addresses to Google.
Hi,
You can choose to load Google Fonts Locally from your server rather than Google’s CDN by going under Avada Options -> Privacy.
Avada itself is fully GDPR compliant but it is up to the users to ensure their 3rd party modules/services/embeds are adjusted accordingly.
For details please see:
https://avada.com/documentation/gdpr-and-avada-privacy-tools/Thank you. – Abbas
Hi there, I’ve imported the winery theme but it doesn’t show properly and everything is messing up. I’ve cleared the cache but still the same. Please advise
Hello @alishirkouhi
Please make sure that your system status limits meets the minimum requirements for the prebuilt site import as mentioned here => https://bit.ly/433PoUd
You can also try our alternate prebuilt website import method as mentioned here => https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for your reply. But I’m using Siteground service and the value of that variable is set to 768M by default for all share hosting
- Avada Versions ###
Current Version: 7.11.2 Previous Version: No previous versions could be detected
- WordPress Environment ###
WP Version: 6.2.2 WP Multisite: – PHP Memory Limit: 768 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 – We recommend setting max execution time to at least 180.See: Increasing max execution to PHP PHP Max Input Vars: 3000 ZipArchive: ✔ cURL: ✔ mail: ✔ MySQL Version: 5.7.39 Max Upload Size: 256 MB DOMDocument: ✔ WP Remote Get: ✔ WP Remote Post: ✔ GD Library: 2.3.3
- Active Plugins (14) ###
All in One SEO: by All in One SEO Team Starter Templates: by Brainstorm Force Astra Widgets: by Brainstorm Force Avada Builder: by ThemeFusion Avada Core: by ThemeFusion Avada Custom Branding: by ThemeFusion Google Analytics for WordPress by MonsterInsights: by MonsterInsights Gutenberg: by Gutenberg Team Slider Revolution: by ThemePunch SiteGround Optimizer: by SiteGround SiteGround Security: by SiteGround WooCommerce: by Automattic WordPress Importer: by wordpressdotorg SiteGround Central: by SiteGround
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
duplicate
Hi – can I install this on a pre built website without losing everything I have on it? Also, if I install one of the templates for Websites, can I do that if I already have content on my site?
Hello @crestemsicalatorim
We do not recommend installing a complete prebuilt website on an already built website, that is because importing a prebuilt website also comes with its own set of Global Options and pages that will replace your current site, the complete prebuilt website should always be imported on blank canvas.
Thanks
-Ammar
Hello, how to access theme support? After I press “Go to Item support” It just redirects me to avada.com website
Hi,
You can login to the support area or create an account on:
https://my.avada.com/If you still see issues, please let us know.
Thank you. – Abbas
I am Interested to buy this theme. I need to know some query about this before buying this theme.
Hi,
Please ask away and we’ll guide you further.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
is this possible to install your Home page (Avada) Theme as a demo. and next customise as I wish. but I can’t found this home page theme style from (avada dot website).
if I can buy this theme, can I get demo import this avada dot com website theme or customise from your classic theme?
Hello @asifislam9640
No, that is not a prebuilt website available to be imported, that is our main Avada showcase page and is not available to general public, however it is certainly built on Avada and hence can be duplicated.
Thanks
-Ammar
Importing Prebuilt Page Content Failed. I’m getting this error message when attempting to import website prebuilt content.
Disregard this message. I just figured it out. One of the best themes available. Thanks!
Glad to hear that and thank you for the kind words 
- Abbas
Hello, we can no longer see the various settings within avada option, as if the menu on the left didn’t work. We have also disabled all plugins to evaluate incompatibility but it still doesn’t go. Thank you
Hi
We do not have any such reported issues with the theme. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi! I’m currently using the Avada Classic Shop. How can I remove the FLASH SALE countdown timer from the Product Page ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
i do not want to renew support for this because i think it is a bug:
When i create a button domain.com/form/?option1=cont1&option2=cont2#step-901-3 is changed to: domain.com/form/?option1=cont1&option2=cont2/#_step-901-3
the # is then /#_ and the link does not work.
It is only when i create a avada button with backend-editor. When linking in text-element with RTE then it is OK.
Hi,
For that, please add below class name to your button element’s settings -> Class name field and the _ symbol will no longer be added by Avada. It is added for our custom smooth scroll function:
avada-noscroll
Thank you. – Abbas
Hello Abbas,
thank you very much – that did the trick. I have not found this in documentation. I think it should be added there, i think this can be also useful for other people. And prevent support questions .
BR Andreas
Hello @Andreas
We already have a documentation about this here => https://avada.com/documentation/how-to-use-anchor-scrolling/#toc_Underscore_In_The_Anchor_Link_Address
If you need any further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
As i did not know that the issue has to do with anchor scrolling i did not look into that section. I looked what options i have when i use the button element.
So i think this could be also the first place users look when they have the same problem. You may can place also a hint there and link to the section of the anchor links.
For me it is solved now – thx for your help
Hi,
This is a bit rare situation but if it comes up more often we will pass this on to our documentation team.
Thank you. – Abbas
Hello,
I am trying to find the Studio element Vertical timeline (but the one with images and years on). I found one but it is very simple and not like the one you can see in Avada studio from the WordPress admin sidebar. When I go to a page and try to add studio elements of a container or column elements the timeline that is available there is completely different.
Where is the original Vertical Timeline?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
galerie – I edit TEXT on Front Page and it doesn’t Change. Still says AVADA COLLECTION and default text. I change it and its the same. I don’t see anywhere else to edit it besides LIVE EDITOR
Hello @Jerrygomez31
The text is coming from revolution slider if you are talking about our Galerie prebuilt website in this case, please edit the revolution slider there and you should be good to go, if you need further assistance with this, do open a support ticket and our team will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Thank you I fixed it! One last question? I update my site logo with same .png image for all logos. It doesnt load my logo? It must be .svg? I used the same file for all the logos in Avada
Also I noticed a Bug. You cannot update footer image or some images because even though you use high quality png files, the images looks fuzzy and blurry? Why?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, for your queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello i have a license that shows “No staging active.” I recently lost the website that it was registered for. How can i unregister it and use it for another domain. Also i would like to know if you have a template for a forex trading website that would have users able to log in and make deposit and withdrawals.
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
For the Forex / trading prebuilt, we have a closer prebuilt here that you can build on top of:
https://avada.website/finance/For the deposits/withdrawals, you might need to use a 3rd party plugin or hire a developer as that is not really in Avada’s scope.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Google is telling me there is a problem with the theme been responsive. I have not come across this before with your theme. When I look on my phone it looks perfect. I did not change anything on the mobile settings.
Hello @Donal13
Avada is 100% responsive and there should be no such warning, however it is not possible to tell you what could be causing it without taking a look into your website, can you please send us a ticket as you already have a valid support with us.
Click Here to Get Avada Support
Thanks
-Ammar
Hi – I have an old client come back to me for some updates, so I took the opportunity to update WP version, plugins and Theme as all were quite outdated. I now have the following message pop up and can’t see how to get out of it without disabling the theme in FTP:
‘Avada-Core plugin needs to be updated before your site can exit maintenance mode. Please follow this link to update the plugin.’
When I click the link, it tries to take me to the admin panel that I can’t access as the theme is not working.
However, I want to carry on using Avada. Please advise on the resolution, thanks.
Hello @DaggerCreativeMedia
It appears that you are not able to successfully update Avada Core or Avada Builder plugin in this case, please follow the instructions here on how to manually download and update those plugins => https://bit.ly/3OEejtS
If however the issue persists, please open a support ticket with us and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
YES, Ammar. Absolute legend, that worked perfectly. Thank you so much.
We’re glad to assist.
I have purchased over 70 Avada licenses, but the Envato team insists I must contact you, the author. I am rebuilding a site for a client and must transfer the license code from the main domain to the subdirectory, since I am going to replace the old content with the new site. How can I do this?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain or subdomains).
Also, if your subdomain install is a test/dev installation, you can just name it like dev.site.com or staging.site.com and you can register with the same purchase code. Once the site is complete, you can move it to the main installation/domain without issues.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hello, I have a license that I bought a long time ago, and I’m not using it on a website anymore. I want to transfer it to the domain that I want to use now. But my support period has expired, can you please help me deactivate that serial number? I really appreciate it!
Hello @articchen
You should be able to do it yourself from your my.avada.com dashboard in this case, what you need to do is simply log into the dashboard and then reset the license from there yourself further, we have a very detailed guideline here => https://avada.com/documentation/avada-registration-and-licensing-faq/
Thanks
-Ammar
This isn’t presale as I own the theme but….I am looking to start a new large project. To save me lots of time installing and setting up a test account, does Avada support any type of advanced mobile menu? Every demo has a mega menu that changes to a really simple dropdown in mobile view. For example, can I add a search bar, social icons and a login button to the mobile menu?
Hi,
Yes, you can setup a custom menu like that by utilizing our new Off Canvas feature and have it set to show on mobile only.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Perfect, thanks for the reply. I just wanted to confirm the functionality before I started. Others may want to know, too. Appreciate the quick feedback.
Hello Alex-J
You are most welcome, we are happy to have you as a part of Avada family
Thanks
-Ammar
Hello.
First of all, I don’t understand how after buying 25 licenses at a time (more than $1000), you only have 6 months of support, I understand that for a template there is that period but having this amount you would have to manage it in another way manner.
Secondly, I have detected a bug in the consent filed element of the avada forms. If you indicate the options consent type (checkbox), default state (unchecked) and require field (yes), it does not let the user check it (it stays blank by default and cannot be changed).
I hope you can help me with the two questions that I have raised.
Thanks.
Hi there
Every theme sold via Themeforest requires paid/extended paid support, this was introduced by Envato (not theme authors) in 2015, and it applies to all themes, not just Avada. Also, check to see if you are Grandfathered for Avada support.
Saying that, regardless of the number of licenses you have, make sure they are all registered within your My Avada account here. Doing this ensures that if there is an active support period for any single license, it is applied to your entire support account.
If you want to renew/extend the support, please see this help file .
Thank you, MB
Hi
All licenses are registered in My Avada.
I still don’t understand how without having activated some of these licenses they cut support, as you can understand the projects are not done in 2 days.
Please log into my account and check that there are unactivated licenses
We have been working with avada since 2013, but we cannot take over the licenses that customers buy
If you provide me with an address or a platform, I can send you the oldest license I have.
I hope a solution.
Thank you so muchHi there,
We reached out to you via our ticket system. Please reply to our message there and we’ll assist you there further.
Thank you. – Abbas
Dear , if i buy this theme this theme include all your Plugins..?? like Live visual editor, builders, editor,etc.. or need to buy extra, please explain
Hi,
Avada is a one time purchase good for use on a single website. You get free updates for life. You You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 prebuilt sites so you can import any of those and build from there and it comes with our Amazing Avada Builder (page builder). All the bundled plugins you get with Avada are part of the package so no extra payment is required.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hello, by mistake I renewed the support on this article, but this is not what I wanted as I have a lifetime support. Could you please tell me if I can be refunded? Thanks for your help!
Hello @chloro
Refunds are not entertained via comments, you should be able to open a support ticket with our team and provide further information there and we will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
