39343 comments found.
My client’s website display’s the message that the purchase code must be used instead of the Envato token. The Avada license was purchased, and his website was built, by another developer who can no longer be contacted.
We have the full Token code, can the purchase code be retrieved using the token?
Hi,
As theme developers we don’t have such an option. You can check with Envato/Theme forest support about the as they handle all licensing/purchase codes etc related issues.
Your purchase code is your proof of ownership. If you do not have access to it, I’d recommend getting in touch with the person who made the purchase for your website.
To find your purchase code: a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install.
Thank you. – Abbas
Thanks Abbas!
You are most welcome 
How can I make the select field element of avada forms allow multiple options to be chosen?
Hi the select Field doesn’t have option for multi select. You can select the Checkbox Element for that.
Thank you. – Abbas
Hi. Is there a way to enable error logs in the forms? I have some random error in a form: some users get it, and some don’t, when submitting. I want to be able to see the logs in order to understand what is happening. Is there a plugin I can install for this? Thank you!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, For your issue please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Unfortunately the support period is over for me. I only need to know if I can debug this myself, using a plugin. Or direct me to the docs if this is something that is already available. The theme is not working correctly for me, and I need to know why is that.
Hi,
In that case we’d need to take a look at your setup. For your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, I am not able to use the purchase code for my new website so would like you to please reset it or send me a new one please. Please find a detailed explanation below.
I purchased and used Avada for my initial draft website a couple of months ago. That website has since been deleted as I want to create a new one that sits on a new domain and with a new provider.
The old domain that I used the purchase code on was with Go Daddy and they are not able to help as the website has been deleted.
I now have a new domain with 34.sp and want to create a new website with them and want to use the purchase code for Avada but I get a message saying it is being used on another domain. As that other domain is not active and not being used can you please re-set it so that I can use it on my new and only website?
Many Thanks Anna anna@rediscoveryou.ukHello Anna
You should actually be able to reset the purchase code yourself by following the instructions in our documentation here => https://avada.com/documentation/avada-registration-and-licensing-faq/
Also, please note that you have a valid support and should be able to open a support ticket without any issues following the instructions below.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, this plugin is only for me to create my site myself, or it can also be used for people-visitors who buy a website from us and I could offer them the option on my domain, my site to create their site for yourself for a fee?
Hello @webdesigndubina
One Avada license is only valid for one single domain as mentioned in our documentation here => https://avada.com/documentation/avada-registration-and-licensing-faq/
To learn more about how the regular license works, please check Envato documentation here => https://avada.com/documentation/avada-license-information/
Thanks.
-Ammar
Good day. Tell me, do you work with clients from all countries? If I purchase your product, I will have no problems with support if I am from Russia.
Hi there
Since Avada’s release in 2012, it has been purchased and is used daily by individuals from all corners of the world.
Envato controls the point of sale, and the terms and conditions for expected item support are set out by them as well > https://bit.ly/3Kxomvz & https://bit.ly/3pWXhu1 – This applies to all authors on the marketplace.
If you would like to contact Envato for further clarification, you can do that here > https://bit.ly/2nj7ccy
Thank you, MB
i want to creat a website for content creators, as well as for sponsors & the website will contain the purchase of memberships, it will have a personal page for creators and different personal page for sponsors, meaning that website will be a platform that combines content creators & sponsors together, etc, so must be available to design pages that contain images & videos & audio & download file & a tool that enables communications between the sponsors & creators, also couse the website will contain many uploaded files must be fast and smooth … so if avada template have a tools compatible with the creation this idea plzzz tell me > couse i didnt able to get acquainted with all features >>> if it was compatible with what i mentioned and would achieve the factor of speed and flexibility, i would buy it. thanks
Hello @moheldeeb2022
This will require you to look for a 3rd party plugin that can add those functionalities in regards to sponsors and creators, probably a membership plugin by default will be required that has all those features.
Regarding the upload of audio and video files, this is definitely doable with Avada using our elements.
Thanks
-Ammar
From January 16, 2024 Google will require all publishers serving ads to EEA and UK users to use a Google-certified Consent Management Platform (CMP). Avada has its own way to handle cookie consent, but it is not Google-certified.
Will Avada make its built-in cookie consent tools compliant with Google’s requirements?
Hi,
I’m checking with our development team about this and will update you soon. Generally our developers keep track of changes to the different relevant modules and technologies and will ensure support for those ahead of time. If this update falls into Avada territory, our team will ensure it’s supported.
Thank you. – Abbas
Hi,
A quick update on this, our developers are aware of this development from Google and will make plans for how this is handled in the coming months.
Thank you. – Abbas
Hi. How can I disable the header on specific pages or posts, when global layout / global header layout is on? Thank you
Hello @egbf
You will have to create another layout and then assign those pages there, another method is to not use the global layout and instead create your own general layout with page exclusion there, more about this can be read here => https://avada.com/documentation/understanding-conditional-layouts/
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
I want to know about the license. after buying this theme if I active on my local server or any other demo online hosting for practice before actual building of e commerce. am I able to change domain to my real domain make actual site?
Hello @Developer_didarul
Yes, that is definitely doable using your my.avada.com dashboard, you can read more about how the licensing works here => https://avada.com/documentation/avada-registration-and-licensing-faq/
We will be happy for you to be a part of Avada Community
Thanks
-Ammar
Bonjour, j’ai acheté le thème avada depuis un moment et je l’ai installé sur WordPress, avant hier j’ai effectué une manipulation sur mon site j’ai dû payer le nom de domaine à nouveau et juste après je constate que le thème avada n’est plus enregistré, j’ai essayé de l’enregistrer à nouveau mais un message d’erreur s’affiche (le code d’achat est déjà utilisé sur un autre domaine), est ce que y a moyen de réinitialiser le code d’achat pour que je puisse l’utiliser à nouveau, merci beaucoup de m’orienter comment remédier à ce blocage.j’ai tout les justificatifs d’achat, je reste à votre disposition pour tout autres informations.
Bonjour,
Pour cela, vous pouvez vous connecter à votre compte de support sur notre site web et naviguer vers l’URL ci-dessous :
https://my.avada.com/licenses/Vous y trouverez le domaine pour chaque code d’achat respectif. Capture d’écran ici → https://share.getcloudapp.com/6quryD4e (vous pouvez appuyer sur le bouton de rafraîchissement pour mettre à jour ou sur le bouton de désenregistrement pour libérer ce code d’achat et l’utiliser sur un autre domaine).
Pour plus d’informations, veuillez consulter les FAQ ici : https://bit.ly/31L0Ebb
Comme cette zone n’est pas une plateforme d’assistance et qu’elle est destinée aux questions et généralités relatives à la prévente, veuillez créer un ticket d’assistance avec notre équipe sur la page ci-dessous et nous vous répondrons dans les plus brefs délais.
https://avada.com/documentation/how-to-register-for-my-avada/Thank you. – Abbas
It is common practice that template developers respect GDPR only in theory. For example fonts.googleapis* is called even if a user gives no consent to that.
Is it possible with Avada to totally remove Google fonts, effectively manage 3rd party scripts and cookies?
*just an example: German court fined a website owner as fonts.googleapis discloses a users’ IP addresses to Google.
Hi,
You can choose to load Google Fonts Locally from your server rather than Google’s CDN by going under Avada Options -> Privacy.
Avada itself is fully GDPR compliant but it is up to the users to ensure their 3rd party modules/services/embeds are adjusted accordingly.
For details please see:
https://avada.com/documentation/gdpr-and-avada-privacy-tools/Thank you. – Abbas
Hi there, I’ve imported the winery theme but it doesn’t show properly and everything is messing up. I’ve cleared the cache but still the same. Please advise
Hello @alishirkouhi
Please make sure that your system status limits meets the minimum requirements for the prebuilt site import as mentioned here => https://bit.ly/433PoUd
You can also try our alternate prebuilt website import method as mentioned here => https://avada.com/documentation/alternate-import-method/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks for your reply. But I’m using Siteground service and the value of that variable is set to 768M by default for all share hosting
- Avada Versions ###
Current Version: 7.11.2 Previous Version: No previous versions could be detected
- WordPress Environment ###
WP Version: 6.2.2 WP Multisite: – PHP Memory Limit: 768 MB WP Debug Mode: – Language: en_US
- Server Environment ###
Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 – We recommend setting max execution time to at least 180.See: Increasing max execution to PHP PHP Max Input Vars: 3000 ZipArchive: ✔ cURL: ✔ mail: ✔ MySQL Version: 5.7.39 Max Upload Size: 256 MB DOMDocument: ✔ WP Remote Get: ✔ WP Remote Post: ✔ GD Library: 2.3.3
- Active Plugins (14) ###
All in One SEO: by All in One SEO Team Starter Templates: by Brainstorm Force Astra Widgets: by Brainstorm Force Avada Builder: by ThemeFusion Avada Core: by ThemeFusion Avada Custom Branding: by ThemeFusion Google Analytics for WordPress by MonsterInsights: by MonsterInsights Gutenberg: by Gutenberg Team Slider Revolution: by ThemePunch SiteGround Optimizer: by SiteGround SiteGround Security: by SiteGround WooCommerce: by Automattic WordPress Importer: by wordpressdotorg SiteGround Central: by SiteGround
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
duplicate
Hi – can I install this on a pre built website without losing everything I have on it? Also, if I install one of the templates for Websites, can I do that if I already have content on my site?
Hello @crestemsicalatorim
We do not recommend installing a complete prebuilt website on an already built website, that is because importing a prebuilt website also comes with its own set of Global Options and pages that will replace your current site, the complete prebuilt website should always be imported on blank canvas.
Thanks
-Ammar
Hello, how to access theme support? After I press “Go to Item support” It just redirects me to avada.com website
Hi,
You can login to the support area or create an account on:
https://my.avada.com/If you still see issues, please let us know.
Thank you. – Abbas
I am Interested to buy this theme. I need to know some query about this before buying this theme.
Hi,
Please ask away and we’ll guide you further.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
is this possible to install your Home page (Avada) Theme as a demo. and next customise as I wish. but I can’t found this home page theme style from (avada dot website).
if I can buy this theme, can I get demo import this avada dot com website theme or customise from your classic theme?
Hello @asifislam9640
No, that is not a prebuilt website available to be imported, that is our main Avada showcase page and is not available to general public, however it is certainly built on Avada and hence can be duplicated.
Thanks
-Ammar
Importing Prebuilt Page Content Failed. I’m getting this error message when attempting to import website prebuilt content.
Disregard this message. I just figured it out. One of the best themes available. Thanks!
Glad to hear that and thank you for the kind words
- Abbas
Hello, we can no longer see the various settings within avada option, as if the menu on the left didn’t work. We have also disabled all plugins to evaluate incompatibility but it still doesn’t go. Thank you
Hi
We do not have any such reported issues with the theme. It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi! I’m currently using the Avada Classic Shop. How can I remove the FLASH SALE countdown timer from the Product Page ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello,
i do not want to renew support for this because i think it is a bug:
When i create a button domain.com/form/?option1=cont1&option2=cont2#step-901-3 is changed to: domain.com/form/?option1=cont1&option2=cont2/#_step-901-3
the # is then /#_ and the link does not work.
It is only when i create a avada button with backend-editor. When linking in text-element with RTE then it is OK.
Hi,
For that, please add below class name to your button element’s settings -> Class name field and the _ symbol will no longer be added by Avada. It is added for our custom smooth scroll function:
avada-noscroll
Thank you. – Abbas
Hello Abbas,
thank you very much – that did the trick. I have not found this in documentation. I think it should be added there, i think this can be also useful for other people. And prevent support questions .
BR Andreas
Hello @Andreas
We already have a documentation about this here => https://avada.com/documentation/how-to-use-anchor-scrolling/#toc_Underscore_In_The_Anchor_Link_Address
If you need any further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
As i did not know that the issue has to do with anchor scrolling i did not look into that section. I looked what options i have when i use the button element.
So i think this could be also the first place users look when they have the same problem. You may can place also a hint there and link to the section of the anchor links.
For me it is solved now – thx for your help
Hi,
This is a bit rare situation but if it comes up more often we will pass this on to our documentation team.
Thank you. – Abbas
