5503 comments found.
Hi. I noticed when i created an account from the Sign up pop up and when the account has been created successfully and i want to Login to that same account on the Login Page, it says Wrong username or password! what could be the problem?
Hi. Thank you for the comment.
I just tested and it works correctly on our demo new account https://prnt.sc/At2wXYCNHOA3 login https://prnt.sc/MQmJyzPYNxx9 successfully logged in https://prnt.sc/j84LsDM_lgRk
Check any 3rd party plugins for login/register and disable settings or the plugin connected to login. Anything you enable in such plugins should be for wp-admin login, not front end.
Front end forms are already secured.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
I added property and u followed video from the documentation, after approving the pending property, it doesn’t show in the search on the website, what could be wrong
Hi. Thank you for the comment and for buying the theme.
If the property does not show, but it is published, the search fields you check may not meet the property details. For example, you have guests field, you set compare to equal. You search without selecting guests (means 0 guest), but property has 1 guest. So search results will not include your property. You can change compare to greater instead of equal in this case in Search Form configuration.
We would need to see the property details and the search configuration to confirm the exact cause and guide you to the setting to change.
Please use our client support https://support.wpestate.org/ to send us your site details. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. We will help check this as soon as possible during office hours.
Thank you
Hello, I’m interested in buying your theme but I would like to know the following:
1. Is it possible to use the theme only to showcase multiple properties located in various cities/countries? This way all property listings would need to be added via admin.
2. Can each listing have only owner contact info displayed or only “contact owner” button? Does a user need to be registered to contact owner?
3. How compatible the theme is with the Polylang multilingual plugin?
Thank you
Hello. Thank you for the comment. Please see my reply
1. You can be single owner and add properties as admin (but you still use the admin front account). Help https://help.wprentals.org/article/use-wprentals-for-a-single-property-single-owner/
2. As admin you can choose to add just image / name and let only contact show. Contact is free, it does not need login
3. We have not tested the theme with polylang. I do not know if it works
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
Is it possible to provide two option for rental any apartment first option will be like from 2 pm till 11 pm on the second option from 2 pm till the next day 11 am? So the guest can only choose between two option only
Hello. Thank you for the comment. This is not possible. You can make available hours one time. Help to understand how it works is here https://help.wprentals.org/article/how-to-setup-hourly-booking/
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
I really like the theme but for my purpose I need the payments between customer and property owners to be made within my website.
This is the only thing that is preventing me from purchasing the theme, is there any solution with third-party plugins to carry out this type of financial transaction?
If you have any solution for this I appreciate your help
Thank you
Hello. Thank you for the follow up. I understand what you need, but we cannot offer this solution with the current functionality and I do not know if we will offer it in the future. There is no 3rd party integration you could use. And we recommend our clients to buy based on existing features, as we do not want to promise features we may not be able to deliver.
Thank you
Is there a way to change the single item rental time from a world time to an AM-PM time frame? For example, on the Ski Demo an Item Rental time is from 0-24hr but how can I change that to an AM-PM time frame
Hello. Thank you for the comment and for purchasing the theme.
In booking selection we do not have AM / PM https://prnt.sc/8Vs1KF6Kq6JL
In the availability calendar you can have AM / PM https://prnt.sc/SCzjTWC2xF_d depending on the language calendar – https://prnt.sc/nBhIaX4hYeSD
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
I do not know how to delete the Breakfast Tickbox option or change the Breakfast Price on the Demo Booking form for the SOLO Demo
Hi. You must edit property as owner and delete from edit property page in user / owner dashboard. Help to set owner in solo demo is here https://help.wprentals.org/article/demo-import-video-tutorials/#solo and help to manage extra options is here https://help.wprentals.org/article/1-20-add-extra-options-in-booking-form/
If you are a client, please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Is it possible to add a multivendor system? For the property owner to receive payment directly through some payment method, and the website owner to keep a percentage
Is there this withdrawal management option?
Hi. Thank you for the message. This is not possible in WpRentals theme. Payments are processed to Admin merchants, and payment from admin to owner is not supported.
Thank you
Sorry, I didn’t quite understand how the financial relationship between the website owner and the advertisers works.
Does all booking money go to the website owner and is the website owner responsible for manually paying advertisers?
Hi, The theme can manage payments from users to admin. Owners are not paid in the theme.
A VENDOR system as you describe, that splits payments, is not integrated.
We do not have any feature that would allow admin to pay owners in the theme.
Admin can request deposit and service fee only, and let users handle the remaining payment outside the theme as well.
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
The main earning method I need on my website is “Earn money on every booking” “Earn a fixed fee or a % everytime someone confirms a booking on your website”
Can I see how this would work in practice?
https://paphos.wprentals.org/ I’m watching this demo, can you give me the login and password?Thanks
Hello. Thank you for the follow up. You need to set deposit and service fee as explained in our videos here https://help.wprentals.org/article/1-20-how-to-work-with-deposit-fee-and-service-fee/
We do not share admin access to live demos. You can register new accounts but your properties are not published.
But to manage a listing as owner – add admin payments – test booking – we would need to give you admin so you can setup the test you wish.
For wp-admin access on a test domain please send a message here https://themeforest.net/user/wpestate
Thank you
Hi, I have discovered what I think is a bug.
I have it so admin does not have to approve listings, and I also have some mandatory fields which means a listing should only go live once all required fields are complete. BUT I have noticed if a LOGGED OUT user completes property_description_first and does not complete the registration process that partial listing remains live on my site (i.e. it does not set as pending even though mandatory fields are not complete).
I know this is normally a short term event, but if someone wanted to they could flood my page with these incomplete listings.
Hi, That is the correct behavior. Property saves when completing first step. For not logged in submission, if user does not register, the orphan listings (without user) are deleted once a day automatically and you control the cron that deletes from theme options – help https://help.wprentals.org/wp-content/uploads/2015/10/Screenshot-at-Apr-22-09-29-47.png
Thank you
Great, thank you that would explain it. Can you tell me specifically which cron, is it one of the following? wpestate_delete_orphan_lists() wp_scheduled_delete() delete_expired_transients() wp_delete_auto_drafts()
Also, is the same cron responsible for both deleting live listings performed by a user that never registered / logged it and for deleting listings by users that never completed all the mandatory fields?
Hi, The cron is only for listings submitted by users who never finish registration. Users who are logged in and add listings can only delete listings manually from My Properties. The cron name is prefix_wp_estate_delete_orphan_lists and runs daily.
Thank you
I booked a rental. It blocked the calendar, which good. But then I refunded the booking, but it did not unblock the calendar. How can I unblock the calendar?
Hello, Thank you for the comment. Please login as property owner and cancel confirmed booking – from My Bookings – https://help.wprentals.org/wp-content/uploads/2015/10/pending-booking.png You will have the button with Cancel Booking – https://help.wprentals.org/wp-content/uploads/2015/10/confirmed-not-fully-paid.png Press it for the booking that needs to be canceled and it will be removed from calendar.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Is it possible to translate Email content under the redux options panel? How to translate emails?
Hi. Thank you for the comment. I am not sure I understand the question. You can put directly your text in your language in theme options – email management – email content – https://help.wpresidence.net/article/email-management/ That allows you to translate from english to your language -
Thank you
I want to clarify my question. If i use WPML and in frontend if user visits page with Spanish language and sends a booking request, can I translate the backend email content to also Spanish so he will receive the message in Spanish language? Thanks.
Hello. As far as I know about WPML, they allow to translate all admin options with WPML String translations. I think the WPML language switcher will send translated email.
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
You will need the WPMl plugin to test, but you can install it on our test domain and make the tests you wish.
Thank you
Hi. I’m considering buying this theme, but can’t seem to be able to find login info. I was able to get user:1234 to work for one of the demo’s, but I’m wanting to check out the admin stuff. How can I get demo admin login?
Hello. Thank you for your interest. You can register a test account on all demos. No demo publishes submissions, but you can test the dashboard functionality. If you want to test our theme backend, please send a message from here https://themeforest.net/user/wpestate
Thank you
1. Can you ask the theme support if we can change the url for the pay now button on the instant booking
2. i am not able to get the twilio integeration to work on the site. i have followed the intsrtuction as mentioned in the video below and still seems to not work. the twilio account works fine on other systems so not sure why in not able to receive any sms when using it on your platform.
https://www.youtube.com/watch?v=DbbKkTcnFbEfor some reason, when a user is logged in, and they try to make a booking, they are not taken to the cart page. rather they skipped straight to the checkout page. is there a way to prevent that from happening. i want all bookings to go through the cart page before going to the chekout page
Hello, Thank you for buying the theme and for the comment.
For SMS Twilio – we have an update planned and we can share the solution in support now .
Please use our client support https://support.wpestate.org/ to send the solution.
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
For Cart Redirect – I do not know if there is a way to make the change by code. I have to check with development team to offer an answer. Please open a separate ticket for this question and we will check at least the current code to make further changes in it.
For Instant booking button – what kind of change do you wish to make? If it is the same same you explained with cart redirect instead of checkout redirect – please include this detail in the ticket. If you wish to redirect to some other link, the entire purpose of instant booking will not work. You can change the button book now redirect if you wish – help https://help.wprentals.org/article/add-a-redirect-url-instead-of-book-now-button/
Thank you
If I have a package setup for four listings, and the member adds each listing on different dates, will all four listings expire on the expiration date of the package or the expiration date of the listing? Thanks
Hello, Thank you for the comment. The expiration with paid membership packages is for the package. So when package expires, all listings expire.
The free listings you allow users to add with free membership have an expiration day in days by listing. You set how many days for each free listing in theme options.
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
I figured out the issue of installing demo data. Now the issue is with the translation. Through loco, the translator does not translate all the words, but I can’t find where to translate. Do you have Russian translation for this template?
Hi Alex, the translations we have are in child theme and wprentals-core/languages. We do not have a russian po as far as I checked, but we have a paid translation tool. i can try to make the translation and send it it to you. Not sure how good is with Russian, but it can save time. Please send me an email here to help with this directly bye mail https://themeforest.net/user/wpestate
Thank you
Hello, wprentals.
Twilio / SMS notification feature doesn’t work currently, as confirmed by your team to my support ticket.
This feature is very important to us, infact one reason I had to purchase.
Could you let me know the exact reason for this, and how soon it will be resolved?
Looking forward to your response soon.
Hello. Thank you for the comment. Please let me know the ticket ID and we will follow up on this item there. What I can share here is that we are still looking into this. We got different results with different twilio accounts and the code is correct. I will not be able to add a follow up comment for you here, so please let me know the ticket ID and will follow up in there with all the details we have. Thank you
ticket ID is #226132
Looking forward to your reply on support ticket.
Hello. Thank you very much. Yes, we will follow up directly in the ticket as soon as possible. Thank you
Hello. We have replied and we are waiting for your feedback in the ticket. Thank you
Hello. I can not install demo data, writes this error Error: Internal Server Error (500)
Hello Alex, I understand you want to import demo content. The message says you have a server error. Can be to insufficient server side requirements.
In shared hostings, with limited resources, you can get such message. Sometimes it help to repeat import on such hostings, and in repeat the demo goes through.
If the hosting is very limited, and repeat does not work, hosting would have to check the server requirements – https://help.wprentals.org/article/wordpress-server-requirements-to-install-and-use-wp-rentals/
Please use our client support https://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access).
If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Please note that our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hi, I’m trying to make the map(s) more mobile friendly. Can you tell me how to enable pinch and grab, and make the map scrollable on mobile? I saw on another guide for your wp-estate product you say to enable gesture: ‘greedy’ and a few other options but they dont seem to do the trick.
Hello. Thank you for the comment. I am not familiar with this description and I am not able to offer a reply here. I found this on google https://developers.google.com/maps/documentation/javascript/interaction related to zoom control, but I am not sure if this is the documentation you need to apply.
Please open a ticket in support https://support.wpestate.org/, let us know the documentation from google maps you try to implement and on what maps from the theme and my colleagues from development team to be able to advise if they can assist with directions further.
Thank you
I’m adding some additional questions that are not clear to me after reading the documentation.
1) Can I have different rates for each property, right? For example, a high-season rate and a low-season rate, where each property can have different rates.
2) Can I display these different rates in the property listings? I mean not just on the individual property page, but in the grid where all properties are shown.
3) Can I have two reservations for the same property on the same date/day? I’m referring to the scenario where one client checks out in the morning, and another client checks in for their reservation in the afternoon. So the checkout date for Client 1 and the check-in date for Client 2 would be the same.
Hello again, please see my reply to these new questions below
1) Can I have different rates for each property, right? For example, a high-season rate and a low-season rate, where each property can have different rates.
-> Yes. You select the period from a calendar. This is the help https://help.wprentals.org/article/how-to-choose-different-prices-for-different-dates/
2) Can I display these different rates in the property listings? I mean not just on the individual property page, but in the grid where all properties are shown.
-> No, we do not have a calendar with all properties and all custom rates to show publicly on front end.
3) Can I have two reservations for the same property on the same date/day? I’m referring to the scenario where one client checks out in the morning, and another client checks in for their reservation in the afternoon. So the checkout date for Client 1 and the check-in date for Client 2 would be the same.
—> You can have this. The booking allows to book check-in and check-out from 2 different bookings on the same day.
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
Thank you very much for your prompt response. I am interested in being able to test the item before closing the purchase, so I will be communicating through the suggested channel. Thank you!
Hello. I sent the test admin credentials. Please contact me via email if you need help. Thank you
Hello, I’m interested in acquiring the theme, but I’d like to make sure I can do the following:
1) Can I customize or personalize the emails? 2) Can I determine which emails will be sent and to whom? For example, I’d like to prevent the reservation confirmation email from being sent to the client (I’ll explain the reason below). Can I manage these email triggers? 3) Can an admin user generate reservations from the dashboard?
The website would be used to showcase properties, but the reservations would be arranged offline with the site owner. That’s why the owner would be the one generating reservations, not the clients/visitors to the site.
Looking forward to your response. Thanks!
Hello. Thank you for your interest in the theme. Please see my reply below
1) Can I customize or personalize the emails?
—> We have several options to customize emails, but i need to know what you need to change to confirm exact if we can support it. I will explain how to contact us to see the theme admin and test as well. Help is here https://help.wprentals.org/article/theme-options-email-management-email-settings/
2) Can I determine which emails will be sent and to whom? For example, I’d like to prevent the reservation confirmation email from being sent to the client (I’ll explain the reason below). Can I manage these email triggers?
-> As functionality, we made the emails to send if there is a subject saved and to not send if subject does not exist. So you can control what emails are sent.
—> To who. you cannot control. You can control who gets duplicate emails by adding specific emails in wp-admin theme options
3) Can an admin user generate reservations from the dashboard? —>Only property owners can manage reservations. If admin is the property owner too, he manages reservations in dashboard (front end). If you are admin and you have other users adding properties, admin cannot manage reservation in owner name unless you login as user.
The website would be used to showcase properties, but the reservations would be arranged offline with the site owner. That’s why the owner would be the one generating reservations, not the clients/visitors to the site.
-> The owner can add bookings manually. Help https://help.wprentals.org/article/adddelete-booked-periods-as-owner/
If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate
Thank you
Thank you very much for your prompt response. I am interested in being able to test the item before closing the purchase, so I will be communicating through the suggested channel. Thank you!
Hello. I sent the test admin credentials. Please contact me via email if you need help. Thank you
