26704 comments found.
Hello, I have bought your theme but when I downloaded in Wordpress, it’s not working as the CSS file is missing. can you help me ?
Hi there,
Thanks for writing in! This usually means that the wrong file is being uploaded. Check to make sure that you’re uploading the correct ZIP file. Here is Envato Article: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error where this error is explained.
If you still need assistance, you are more than welcome to submit a ticket to our Help Center.
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Seems to be an issue with the quantity buttons on WooCommerce in the cart and on the product pages, pressing +/- does nothing. Most recent theme version and most recent WP/WC.
Hello,
Thank you for reaching us!
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check this and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your support website has another login etc, you can see here I am supported and this is a know issue with the theme atm, has been before too. There are other folks with this issue. Just need a date the fix will be live and a version currently working with WooCommerce, this one is not.
Hi there,
You should be able to submit a request, once we try everything works. Please have in mind to select Qode Profile and Bridge theme as well as your purchase code. So please try to submit a ticket to our Help Center.
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Your help center is not working atm. I logged in, verified, and still cant submit a ticket. Why do we have to use two systems here. I am supported there is an issue others have reported, the +/- buttons dont work on the most recent version of WC, WP and the theme.
Hi there,
Simply navigate to this link here and you will be able to submit a request without any issues.
We do not have 2 systems, the comments page is used for pre sale and general inquiries and when it comes to our help center, all our users are directed there and our support team is available and eager to help.
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just gonna pop in here and mention that it looks like the Woocommerce 7.9.0 update has bricked a lot of the themes functionality with it. Just wondering if there is an update planned?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to also update Bridge Core plugin once you update the theme.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! Thanks for responding. I am updated to VERSION 29.7. Woocommerce latest updates actually gives a warning that the Bridge theme and a number of its pages are no longer compatible with their 7.9.0 release via an in word press warning.
Right now our store is unsusable.
Hi there,
As far as we know you should not have any issues with this but just in case, could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I tried submitting a ticket at your site and receiving an error.
Here is an example: https://bandofbards.com/product/cauldron-1/
Select any of the cover variations and try to “add to cart”, there is a pop-up that displays that you need to make a selection. Inside the Wordpress install there is a woocommerce warning on the dashboard that says code in the theme is outdated.
I tried submitting a ticket at your site and receiving an error.
Here is an example: https://bandofbards.com/product/cauldron-1/
Select any of the cover variations and try to “add to cart”, there is a pop-up that displays that you need to make a selection. Inside the Wordpress install there is a woocommerce warning on the dashboard that says
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your site will not accept my purchase code. I’m running out of patience. Here is the notice from woocommerce that states you need to do an update:
“Your theme (Bridge) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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Hi, I’m looking at the demoversin of the ‘Museum’ theme. But I’d like to see what a page looks like when clicking on a ‘read more’. At the moment the URL just takes you to the same page. Is there a particular layout for the Exhibitions or Events specific page? Thank you
Hello,
This demo doesn’t have single event pages, however, the theme is compatible with the “Timetable Responsive Schedule For WordPress Plugin” which is also included as the bundled plugin with the theme and you can use it to add events. You can also create event pages using the regular page templates and then link “Read More” button to those pages.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buenos días, tengo un problema con una plantilla bridge que acabo de comprar. Dicha plantilla se instaló en un wordpress, pero por error ese wordpress fue borrado. Ahora necesito volver a instalar la plantilla de nuevo pero aparece que está siendo usada. La plantilla va a ser usada en el mismo dominio, simplemente el wordpress se borró por error. Estoy intentando crear un ticket para contactar con ustedes a través de el centro de ayuda de QODE, pero me dice que mi código de compra no es correcto. Por favor, necesito vuelvan a resetear mi licencia ya que no está siendo usada y será usada en el mismo dominio que se instaló por primera vez.
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, the theme is full of useful feature but also quite heavy. Can you tell me which sections of the functions.php should I remove in order not to load the features “Qode slider” and “Qode Carousel” and “Masonry gallery”?
Thank you.
oh and also the “Portfolio” feature, thanks
Hello,
The theme custom post types are defined in qode-custom-post-types.php file located in wp-content\plugins\bridge-core\modules. They cannot be adjusted through functions.php located in the theme folder.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello
Hello!
Same problem cannot even tell you now for what web site it was register under need to be removed so I can install on new site please
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you so much have a great day
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Hi Qode, I am using Bridge theme since 2020 but now after theme update I am getting issue in wide menu, previously it was 4 columns with 3 rows. Now menu layout has been disturbed it is showing 3 columns and missing all other menus. please give me a solution.
Hello,
When updating theme and plugins we recommend following instructions from the video in this link. Also, please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI, I have a question regarding the import of a Bridge demo.
At the moment we have a website built with the Bridge theme. We want to change the layout/design and import a demo. When I import the demo will the current content (= pages) be overridden? Or will those pages still exist next to the content of the demo? I would like to know this as we might need to save textcontent of the current website. I understand that theme settings will certainly change.
Thank you for your reply.
Regards,
Richard
Hello,
We usually recommend installing the theme and importing the demo on a clean installation. You can import it over your existing content, however, then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.
Also, please note that WPBakery and Elementor page builders are not interchangeable so if you have a WPBakery content we don’t recommend importing an Elementor demo.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i had purchase this theme from long time ago,
I once installed it on my old domains ( but the sites is not available anymore ) because i decide not to renew it.
And now i decide to create a sites with this theme but when i install the installation code it says “Code is already registered for other domain”
How can i revoke the old code installed on my old domains that not available anymore (?)
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When I activated all of plugins, but I don’t see any Qode import/Qode options/... in dashboard. How can I import these plugin for dashboard?
Hello,
To import demos made with Elementor please follow instructions from the video in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Please follow the instructions from the article in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello everyone, I use the Demo City Listing and would like to see the listing category or listing region instead of the rating stars on the results page? Is this possible? Which CSS command do I have to adapt for this and how? Thank you Maria
Hello,
Unfortunately this cannot be achieved through theme options or with css. Implementing this would require additional customization, but this falls out of our support scope.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I´d like to change the demo styel without loosing the actual contents on my site. Is this posible? Thank you,
Hello,
We usually recommend importing the demo on a clean installation. You can import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Ok! Thank you. I have done, and my content is still ok, but the font style is not the same. What can I do?
You’re welcome.
You can readjust the font styles in Qode Options > Fonts.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I have a problem with Elementor. Seem there’s some kind of conflict going on as the style of my website won’t load correctly at the first try, I have to delete the cache in order to make appear it as it should. And it seem related to Elementor’s items.
Any idea of would it could be? Do I need to upgrade my theme? I have the 1.0.0 version.
Hi there,
Thanks Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and investigate everything on your end.
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sincI have registered my theme on other domain no i have no access to the website. please remove code from that website and now activating on https://canabyte.ca
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Could you please deregister our purchase code. I have tried to register the purchase code on a new website but the code seems being used on a test page long time ago. many thanks.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance with this, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The Qode Latest Post widget and Qode SOcial Widgets have stopped working. I am using Bridge 6.13. Anyone else have the same problem?
Hi there,
Thanks for writing in! As you are using a very old theme (the latest version of the theme is 29.7) you can follow the guidance on how to update the theme and its plugins here.
Also have in mind that Envato Toolkit is an outdated plugin. So, now you should use Envato Market and procedure is pretty much the same.
Please, just go to /wp-content/themes/bridge/framework/modules and remove whole folder envatowordpresstoolkit This is deprecated Envato Toolkit plugin that is replaced with Envato Market plugin.
If you are using child theme be aware of the following and the changes that needs to be done, you can read more about it here.
Because in Bridge 18.0 we had to change function names as per Themeforest request in order to meet their new coding standards, and child theme modifications must reflect these changes since 18.0 Bridge release. If you have modified functions via child theme, you’ll have to rename functions in the child theme in order your child theme to work after the update.
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks I have upgraded to 29.7 and I’m not using a child theme. I am still getting an error when I put in the shortcode Qode Latest Post widget, It says Shortcode doesn’t exist.
Can you advise please?
Ignore last post all is working again.
Hi,
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey There,
How to use theme for test development, i mean we want to create website on test server and once it is completed, we want to move it to live domain.
How to use that with one license code?
Thanks and Regards
Hi there,
Thanks for writing in! You can always install the theme on a local installation without any issues and migrate it later to your live domain. If you want to have a subdomain for testing and development you are more than welcome to submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket and one of our support agents will assist you.
Thank you.
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please answer this request #231576
Hi there,
Thanks for writing in! We do see that your request has been responded and if you need any further assistance please continue the conversation with our support team.
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