Hello imburne, if you mean layout to import through the demo importer, yes, of course: https://undsgn.d.pr/i/aWlLhV + https://undsgn.d.pr/i/zvdmdK Or do you mean something else?

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi Madebyries! You need to use the Taxonomies field as noted in the options, since in WordPress a taxonomy is the category of a custom Post Type (like Products or Portfolio): https://undsgn.d.pr/i/sCtZOo

Hi mojojojo360! From what we can see your support period is expired. When you buy a theme on Envato Market you have 6 or 12 months of support included. After this period your support expires and you can no longer access private support services and in case you have to renew it.

Hi Sebs27! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

ok. Thanks

Hi Sebs27! We think you send the email but you forgot to include the License Code as suggested above.

Hi shats44! Probably you didn’t also import the Theme Options, otherwise, the Menu is Transparent by default. Here you have an article and video tutorial about the Menu not Transparent: https://support.undsgn.com/hc/en-us/articles/213459689
Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi shats44! I confirm that unless I miss something obvious this is the method of creating new authors. If something is wrong for you and if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi dbarnes27! Probably this is an option we are missing, you can use a code like this:

@media (min-width: 960px){
.menu-smart > li > a {
    padding: 0px 27px;
}
}

Great thanks.

Thank you for the confirmation!

Hi walliconsulting! You should simply use a Media Gallery for this, here is an example: https://undsgn.com/uncode/showcase

PS – External links can be assigned with via Single Block tab: https://support.undsgn.com/hc/en-us/articles/213456869

It seems you are getting irritated now … when you can see with the same extra plugin, it’s working on 1 page but not on the other page.

Maybe you didn’t read my message completely.

Lightbox is working on 1 page but not on other pages mentioned.

Hi, we understand the problem, but unfortunately without being able to test via FTP we cannot tell from here what the cause might be. No one else has reported such a problem and we have no clue to fix it, sorry. I would advise you to do a few more tests to get more examples and clues: if you create a new page with a new gallery, does the lightbox work? If you try using Dynamic Srcset instead of Adaptive Image, does anything change? https://undsgn.d.pr/i/86OCdw Best

Hi raphanook and sorry for the delay during the weekend! It seems that from here I think we see all the images: https://undsgn.d.pr/v/Q1CIFN
Anyway, please try to use the new Dynamic Srcset method that performs better compared to the old Adaptive Images: https://support.undsgn.com/hc/en-us/articles/4403183673873
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi PaulBakker! Next to the error message you probably there is a “Read More” with all the instructions. Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Philosoph! I’m sorry but for obvious competitive reasons I don’t sno information that we can release publicly. I understand that you prefer Elementor for some reasons but at the moment we cannot release information about a possible implementation (or better options than Elementor that we are working for Uncode).

Hi duodigitalvc! Surely they would have answered you that way, that’s certainly the first-level answer… and then why is it that something that used to work now doesn’t work anymore? If it was an Uncode problem here you would find hundreds of similar reports. 406 is by definition a server error:
“The HyperText Transfer Protocol (HTTP) 406 Not Acceptable client error response code indicates that the server cannot produce a response matching the list of acceptable values defined in the request’s proactive content negotiation headers, and that the server is unwilling to supply a default representation.”
From here unfortunately I can’t tell you more, I’ve also searched our private Help Center and never anyone has reported an error 406 so we don’t have any previous cases through which I can give you more guidance.

Hi!

But couldn’t a theme update also have caused it? For a problem to start, there always has to be the first report. I understand that there are no other reports of the same problem yet, but the fact is that the problem exists

Do you have a diagnostic tool that can pinpoint the server error? For example, if it’s variable adjustment, something in php or even something on the http server? Because, both Undsgn and the server provider will fall into the same situation: it’s not here, it’s there

Hi duodigitalvc! It just seems to me very strange because the operation of Theme Options is the same since the first version of Uncode…We from here can’t tell you any more as we have already explained. There is a server error 406, in short the support of your host that has access to the errors should be able to tell you something more precise, after all there is not a code error, but an error that by definition is called Server Error 406.

Hi CreativeMexx! Did you clear the cache after the theme update? From what we can see the icon is definitely there: https://undsgn.d.pr/i/6zfOtD – https://undsgn.d.pr/i/U1UIIQ

Thanks for looking into this and your prompt response. Clearing my local cache on my browser (not on my Wordpress) did help me and the X logo now shows up. Ty!

Hi CreativeMexx and thank you for the confirmation!

Hi alirezamohseniit! Both these galleries have the same ID: https://undsgn.d.pr/i/VHaIuR
As for documentation this should be unique: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

It only fails me in /portfolio all the other CPTs work perfectly for me. I have replaced the .htaccess with another and it keeps failing…

Hi telemacosistemas! We understand the problem but if the only other report we have had is from 7 years ago, and we are not able to replicate, without a deeper debug it’s not possible for us understand what happened on this installation. If this were a systematic issue you would see dozens of similar comments, we will have a workaround and maybe even already published a fix. Always a unique and different problem here. You should open a ticket so developers can access your installation and server.

Hi blendout! I think you get “error 23” that means this is a migration. Don’t worry we can check it. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi Awi70! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi dbarnes27! I’m sorry but I really struggle to understand in detail, could you not upload some screenshots and share the link? Also, are you talking about the Posts module settings (because from what I remember it’s only place where you can set a product to 16:9) or WooCommerce settings (if so what exactly)?

Hi, you’ll see what I mean at: https://load-solutions.com/specialised-ratchets/ The placeholder image is 1:1 and the rest are 16:9, I want them all to be 16:9.

Yeah, I’ve set the product to 16:9 in the Posts module setting, which works for all the images apart from the placeholder image (WooCommerce’s default image that appears when you don’t have a product image yet). You link this image in WooCommerce – Settings – Products.

The 16:9 setting in the Posts module seems to just ignore the placeholder image and it’s set to a 1:1 ratio for some reason.

Hi dbarnes27! You can try to set also here 16:9 and also remember to regenerate the thumbnail images in order to apply the setting: https://undsgn.d.pr/i/sjwN7g
Alternatively you could simply insert this image when you create a product that has no image as if it were the product image so that it is not “read” by WooCommerce settings.

Hi megapublicidad! At the moment we don’t have any report. It’s important that you also update the theme (I’m not sure what theme version you have, but if you have a theme old of some years or months it’s possible you need also the latest version of Uncode to be compatible with the latest versions of WordPress and WooCommerce).
A good and suggested practise it’s also to create a backup before big infrastructure updates: https://support.undsgn.com/hc/articles/360001216518