8598 comments found.
I deregistered the theme shortly and now cannot register it because whatever system it is claims that I am using the license twice. My question is, how do I solve this, and where do I check what other website is using the license?
Hi PaulBakker! Next to the error message you probably there is a “Read More” with all the instructions. Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Elementor have thousand of addons and a wide range of eco system. But you support only a pagebuilder that hat a small range of addons and elementor is running out with users, plugins, themes and many more. Plugins like dynamic.ooo and crocoblock are not working for your pagebuilder. So its not interesting to use your theme with wpbakery. Do you plan to improve pagebuilder issue and support the modern pagebuilder elementor? Most of all our clients switch from wpbakery to elementor and they are so happy now. But at the same time we losing here 60 clients/plans with your theme, because they using another theme with elementor now and they are not frustrated. We are also developers and two of us are in core developer theme of wordpress and we also are so much more happy with elementor. wpbackery workflow and options are terrible and we stuck in so many basics, because wpbackery support does not have solution/no addons for it and at the same time its possible with elementor with addons or out of the box. Do you plan to integrate elementor demos soon? Because next 3 months next 25 plans/subscriptions with your theme will run out and we need to know if we need to stay or not with this theme.
Hi Philosoph! I’m sorry but for obvious competitive reasons I don’t sno information that we can release publicly. I understand that you prefer Elementor for some reasons but at the moment we cannot release information about a possible implementation (or better options than Elementor that we are working for Uncode).
Hi! I started having trouble changing the social media link. I want to include the link to my Youtube channel, but when I try to save I get the error message: “Theme options not saved. [406] undefined”. What does that mean? I couldn’t find the answer to this error code anywhere. I can’t save. In the system status everything is green and the theme is in its latest version, updated.
Hi duodigitalvc! If you start having this problem only now it is probably because something has changed in the server infrastructure. Please find here an article with all the known possible causes that have been collected over the years: https://support.undsgn.com/hc/en-us/articles/115000580429
Hi!
I contacted server support. Nothing has changed on the server, but the Undsgn theme received updates
I had already seen that article you suggest and it does not mention the problem I reported
This warning “Theme options not saved. [406] undefined” is about what?
What is this code [406]?
In the system status everything is green
- wp-server ###
server_architecture: Linux 4.18.0-477.15.1.lve.2.el8.x86_64×86_64 httpd_software: Apache php_version: 8.1.21 64bit php_sapi: litespeed max_input_variables: 3000 time_limit: 3000 memory_limit: 512M max_input_time: 3000 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 7.87.0 OpenSSL/1.1.1p suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true current: 2023-08-21T13:47:08+00:00 utc-time: Monday, 21-Aug-23 13:47:08 UTC server-time: 2023-08-21T10:47:05-03:00
- wp-database ###
extension: mysqli server_version: 10.6.15-MariaDB client_version: mysqlnd 8.1.21 max_allowed_packet: 268435456 max_connections: 151
Hi duodigitalvc! Surely they would have answered you that way, that’s certainly the first-level answer… and then why is it that something that used to work now doesn’t work anymore? If it was an Uncode problem here you would find hundreds of similar reports. 406 is by definition a server error:
“The HyperText Transfer Protocol (HTTP) 406 Not Acceptable client error response code indicates that the server cannot produce a response matching the list of acceptable values defined in the request’s proactive content negotiation headers, and that the server is unwilling to supply a default representation.”
From here unfortunately I can’t tell you more, I’ve also searched our private Help Center and never anyone has reported an error 406 so we don’t have any previous cases through which I can give you more guidance.
Hi!
But couldn’t a theme update also have caused it? For a problem to start, there always has to be the first report. I understand that there are no other reports of the same problem yet, but the fact is that the problem exists
Do you have a diagnostic tool that can pinpoint the server error? For example, if it’s variable adjustment, something in php or even something on the http server? Because, both Undsgn and the server provider will fall into the same situation: it’s not here, it’s there
Hi duodigitalvc! It just seems to me very strange because the operation of Theme Options is the same since the first version of Uncode…We from here can’t tell you any more as we have already explained. There is a server error 406, in short the support of your host that has access to the errors should be able to tell you something more precise, after all there is not a code error, but an error that by definition is called Server Error 406.
Hi there, I’m having trouble with the new “X” / “Twitter” logo. From the Socials tab in the theme options, the X logo is simply blank. Is that something you are aware of and planning to fix?
Hi CreativeMexx! Did you clear the cache after the theme update? From what we can see the icon is definitely there: https://undsgn.d.pr/i/6zfOtD – https://undsgn.d.pr/i/U1UIIQ
Thanks for looking into this and your prompt response. Clearing my local cache on my browser (not on my Wordpress) did help me and the X logo now shows up. Ty!
Hi CreativeMexx and thank you for the confirmation!
I’m currently encountering an issue with the lightbox functionality. While incorporating two media galleries on a single page, an anomaly emerges: the first gallery functions impeccably, triggering the lightbox effect upon clicking images. On the contrary, the second gallery, as well as any subsequent ones (the third or fourth), fail to engage the lightbox feature. Instead, upon image click, they merely open in a new tab as standard images. This problematic behavior persists even when attempting to replicate the functionality of the first media gallery. Could you kindly guide me on resolving this perplexing issue?
https://studiotorus.co.uk/portfolio/test-masih/Hi alirezamohseniit! Both these galleries have the same ID: https://undsgn.d.pr/i/VHaIuR
As for documentation this should be unique: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I can see that you answered something similar 7 years ago but the url doesn’t work. how do i change the slug?
undsgn undsgn AUTHOR
over 7 years ago Flag Hi vasit and sorry for delay! Do you refer the fact that you have this problem after the theme update or this is clean install? Try to change the portfolio CPT with another word and save, than enter “portfolio” again and save Theme Options: https://www.dropbox.com/s/rvdrla3s0knmwl1/TO-Portfolio-CPT.png?dl=0 If you need dedicated support is offered in our forum, please drop a few lines and we care to support the solution soon! Thank you!
http://www.undsgn.com/support
I have already found it, I have entered the theme options in EXTRA and I have modified the SLUG, it gives me a 404 error when I enter a portfolio (the url does put the correct portfolio2, it gives me an error, I put the same one again and I get still giving the same error
when I change WordPress permalinks to Simple it works, but when I put Post Name it doesn’t. What can we do?
Hi telemacosistemas! I am sorry but it is not really easy to understand also because how you found such a report is 7 years old so it is not something that happens very often. Did you try to insert something like “work” instead “portfolio2”? Did you also try to set Permalink to Custom and add this? /%postname%/
Yes, I have already tried all that
What do we do? We have the client a little angry…
Sorry, but as we said, it is not easy to understand from here what the problem is? Do you have the same problem with other custom post types? Could it be due to your .htaccess file permissions perhaps?
It only fails me in /portfolio all the other CPTs work perfectly for me. I have replaced the .htaccess with another and it keeps failing…
Hi telemacosistemas! We understand the problem but if the only other report we have had is from 7 years ago, and we are not able to replicate, without a deeper debug it’s not possible for us understand what happened on this installation. If this were a systematic issue you would see dozens of similar comments, we will have a workaround and maybe even already published a fix. Always a unique and different problem here. You should open a ticket so developers can access your installation and server.
Hello, i have just had an Issue with the updating the Uncode WPBakery Page Builder plugin. I said to de-register and re-register. did that an now it is telling me i have exceeded my licences. can you please assist.
Hi blendout! I think you get “error 23” that means this is a migration. Don’t worry we can check it. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi there!
I would like to deserialize two user licenses. They are connected to sites that have not been used for years, or rather non-existent by now. I would therefore like to reuse them to create new sites. But I can’t find a way to do it.
Could you help me to release these two licenses from the dead sites they are still linked to? Thank you
Hi Awi70! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, having an issue where I’m setting my WooCommerce thumbnails to 16:9 ratio and it works for all but the placeholder image. The placeholder image still appears at 1:1 and messes up the shop grids. I’ve tried everything and really not seeing a solution. Do you have any suggestions, is there somewhere I can set the placeholder image to 16:9? Thanks
Hi dbarnes27! I’m sorry but I really struggle to understand in detail, could you not upload some screenshots and share the link? Also, are you talking about the Posts module settings (because from what I remember it’s only place where you can set a product to 16:9) or WooCommerce settings (if so what exactly)?
Hi, you’ll see what I mean at: https://load-solutions.com/specialised-ratchets/ The placeholder image is 1:1 and the rest are 16:9, I want them all to be 16:9.
Yeah, I’ve set the product to 16:9 in the Posts module setting, which works for all the images apart from the placeholder image (WooCommerce’s default image that appears when you don’t have a product image yet). You link this image in WooCommerce – Settings – Products.
The 16:9 setting in the Posts module seems to just ignore the placeholder image and it’s set to a 1:1 ratio for some reason.
Hi dbarnes27! You can try to set also here 16:9 and also remember to regenerate the thumbnail images in order to apply the setting: https://undsgn.d.pr/i/sjwN7g
Alternatively you could simply insert this image when you create a product that has no image as if it were the product image so that it is not “read” by WooCommerce settings.
Hello there,
It displays notifications about the «WooCommerce» plugin needs an update (7.9.0 -> 8.0.0) and «WordPress» (5.9.3. -> 6.2.2)
I wonder if it’s possible to update and it doesn’t conflict with your theme.
Thanks in advance, Cordial greetings,
Hi megapublicidad! At the moment we don’t have any report. It’s important that you also update the theme (I’m not sure what theme version you have, but if you have a theme old of some years or months it’s possible you need also the latest version of Uncode to be compatible with the latest versions of WordPress and WooCommerce).
A good and suggested practise it’s also to create a backup before big infrastructure updates: https://support.undsgn.com/hc/articles/360001216518
Hi. I wanted to activate the key into a new domain but it is not allowing and i don’t know how to unregistered the old domain and use it again. Can you please unregister it for me so i can use this in my new domain. Thanks
Hi rezak2018! Next to the error message you probably read are specific directions. Have you tried clicking on the Read More? Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I wonder : when you buy one regular license, can you build two personal and different wesite ? like one blog with an url and one portfolio using another url ?
Hi nestorm8! According to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain: https://themeforest.net/licenses/standard
Obviously, you can do this if they are on the same domain but not if they are on two different domains.
For some reason I am unable to submit a ticket – I tried clearing cache and everything but can’t since my support expired. There is a bug that is not allowing me to add or edit images for product variations. I tested this by creating a staging website, uninstalling all other plugins, and then reinstalling an older version of Uncode to regain the functionality. I updated it again to the latest version to test, and sure enough I lost the functionality again.
Hi lockwoodalex! You probably can’t open a ticket because your support has expired. To help you we need to know some things with technical details. Are you talking about the variation images or are you talking about the additional variation images? Are you using any plugins for creating these? What plugins do you have active? What happens if you disable them?
I am referring to both the main variation image and the additional variation images. I cannot make any changes to the variation images – whether it’s removing, updating, or adding. As I said in my initial comment – I tested this by creating a staging website, uninstalling all other plugins, and then reinstalling an older version of Uncode to regain the functionality. I updated it again to the latest version to test, and sure enough I lost the functionality again. So I tested it with no plugins installed aside from Uncode. Even with the updated version today – it is still a problem.
Hi lockwoodalex! Do you refer to this? Please check this screencast: https://undsgn.d.pr/v/IDaw7P
It’s really odd no other user is reporting the same problem and we see everyday on our private support users with eCommerce websites that use these functionalities.
Yes, that is what I am referring too. It is odd, because I have not made any significant changes to my site… so I am not sure why I cannot edit, add, or remove any variation images.
Hi lockwoodalex! Yes it is very strange if you confirm that you have disabled ALL possible extra plugins. Try opening the Chrome Developers tools and see if there is any error in the Console tab when you do this action. If so, send a screenshot. Have you also tried another browser or Incognito Mode?
I just tried again in incognito mode and uninstalled plugins again. No luck, and no console errors. How do I roll back to version 2.7 of Uncode? If I upload an older version into my Themes will it override? Only when I had updated to 2.8 did I have this issue. What I can change is the default value and it will save, the only issue seems to be with the images. Also, there is a PHP file that used to be in /woocommerce/variations that isn’t there anymore. I forget what it’s called but I recall that variations-admin-settings wasn’t there in previous versions either.
Hi lockwoodalex! If you confirm that you have disabled all plugins, as mentioned there is something strange going on beyond the Uncode theme in this installation because no other users have these problems and developers without access to the installation and server certainly can’t figure out what the problem is.
Please send a private message using the form you find on this page, so we can send you Uncode 2.7.0: https://themeforest.net/user/undsgn
Anyway note that this cannot be a solution because you must always have the latest version to have compatibility with WordPress and WooCommerce.
Hey guys. They could check my account. I’m trying to open a ticket but when logging in with envato, it shows me that my license has expired.
Could you check?
I’m waiting for you
Hi barbasdigital! Try another browser or just clear the cookies, something is not working there.
Thank you very much. Got it here.
I added one of my last licenses manually and that was it.
I just opened a call.
Thank you if you can check.
Thank you for the confirmation!
Hi Undsgn support. I have staging site which has all the latest updates and my main Woocommerce product image is blurry. My staging site is running 2.8.2 and my live site is running 2.7.7. I have contacted WooCommerce and they said it was theme related. Any ideas on why or what I need to check?
Hi! Without the possibility to check the website is really hard to figure out the possible problem… try to check what happen if you deactivate the old Adaptive Images and you activate the Dynamic Srcset: https://support.undsgn.com/hc/en-us/articles/4403183673873-Dynamic-Srcset-Images
Thanks, that seemed to do the trick.
If the website seems slow and sluggish, what can I look for with that? It has been this way for awhile and not sure if it is my host or my website theme. ?
Hi rack38! Theme? No I don’t think so otherwise even our demo would be slow and other showcase sites. Unfortunately without even seeing your site I can’t tell you anything. I hope you are using a caching plugin, here that would be at least the first starting point for a posssible slow site, ex: https://support.undsgn.com/hc/en-us/articles/360017231458
Hello, I updated the Uncode Theme version v.2.8.2 and the WPBakery Page Builder gives problems. It does NOT allow me to update the plugin.
The theme is registered and this should include the plugins included and required in the theme, right?
It indicates that I have installed the version: 6.13.0 Uncode WPBakery Page Builder. But it doesn’t allow to update. How can I do it? thanks
Hi pereserratm! Why you should update the plugin? This is the latest version of WPBakery packed with Uncode in Uncode 2.7.12 of 2023/06/07: https://support.undsgn.com/hc/en-us/articles/213454129
In a few words if you have Uncode 2.8.2 you should have Uncode WPBakery Page Builder 6.13.0.
OK, but when you go to the install plugins page it says:
Update Uncode WPBakery Page Builder Installed version: 6.13.0 Minimum required version: 6.13.0 Available version: 7.0 Active, >> Update recommended
and when I update to php8 it gives me problems viewing the page, and I understood that it was because the plugin was not updated.
No this is the latest version of WPBakery you can use with the actual version of Uncode. If you have problems is related to something else.
ok, thanks
Hi pereserratm! Thank you for the confirmation. At the moment it seems the problem is triggered by WooCommerce that check as WPBakery as one of its subscription add-ons. Just ignore it for now.
Is it possible to use the dot navigation (like on your techie shop demo) on the product detail pages? I would like to use the dots to let the user to navigate to different parts of the product page like product description etc.
Hi Stefan1904! Yes, you can use it if you create a custom template like the most of the product example you see on our demo. Basically it’s a custom build and you can do everything you need, ex: https://support.undsgn.com/hc/articles/360011205078 – https://support.undsgn.com/hc/articles/214006065
Thanks. One more questions: I read that your theme has a custom fields feature. Is this only for pure text or can you enter shortcodes (from content blocks) or html in it?
Hi Stefan1904! Yes, confirmed, you can use HTML, all basic tags for posts are supported, ex: https://developer.wordpress.org/reference/functions/wp_kses_post/
Hey guys. I just installed the recent WP update and now receive the following message: “Version 7.0 is available. To enable this update you need to purchase a new subscription.”
Is this necessary? I thought this came bundled w/ the theme. TIA.
Hi mbhwhitney! What plugin do you have this notification from? Can you specify or include a screenshot? Thank you!
Hey – thanks for your reply. Sorry – should have included that. The update is referring to: “Uncode WPBakery Page Builder” – Cheers.
Hi mbhwhitney! Yes we figured it out later, it is a strange problem that is triggered by WooCommerce seeing WBBakery as if it were one of its paid extensions, something really absurd. Please ignore this notice at the moment, we are figuring out how it can be fixed or if it will be fixed by WooCommerce maybe directly.
Thanks for your reply.
You welcome!
It says exceeded the number of activations permitted for a single Purchase Code. But migrated an existing website to a new domain, and have been unable to register my product. Won’t let me login on your website to submit a ticket.
Hi marq209! Next to the error message you have, there are instructions on how to ask support for this even your support is expired. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, Aftfer the last update you’ve added – Attribute Image for Brands. When I use it inside the Post Module it doesn’t have a link to the respective archive. Is there a way to add the link? Or can i call this attribute as a text with link inside? Thank you.
Hi Maxim1985! Not really from the last update this was included almost a year ago now. At the moment however this is not an option and I cannot suggest a quick code to do. Since it is a good idea we will include this in the next update of Uncode as an option here: https://undsgn.d.pr/i/uSxRlN
Ok, thank you for the fast reply. All the best.
Thank you too, all the best
Hello, I’ve update to version 2.8.3 and the link works great now. Thank you. Just a quick question – Is the new version Woocommerce 8.0 compatible? Thank you for your time.
Hi Maxim1985 and thank you for the confirmation! Yes, at the moment we don’t have any report.
