23173 comments found.
Hello, using the h2 tag for the entry title isn’t a good idea because when I start creating a blog of course, I will start using H1 what will happen is the it will show the h2 first before the h1.
Hello, @moveemellc,
We have intentionally set those tags to H2 because the Logo tag also has the H1 tag so to avoid duplication of the H1 tag we did this, but if you want to change the Title tag to H1 you can do it using the template builder.
You have to create your own Custom Layouts for the blog page and single posts under the Porto >> Template Builder and then you can use the “Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
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For better explanation of my concern please refer to my images https://pasteboard.co/DXwXZ9lUsbs2.png
Hello, @moveemellc,
Thanks for the explanation I have understood your issue now. In order to change the entry title tag from h2 to div kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom JS >> Paste the below code there as you can see in this image: https://postimg.cc/18pMfwCB
Results will appear as you can see in this image: https://postimg.cc/HVPjXhKs
const siteTitle = document.querySelector('.entry-title'); // Get the site title element
siteTitle.outerHTML = '<div class="entry-title">' + siteTitle.innerHTML + '</div>'; //
Replace the element with an h1 tag
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Yes you got it what I want. I’m almost done to resolved this issue. I am one step cloese,one thing more there’s a text on the left side of all pages and thats the entry title. How to remove it?
https://pasteboard.co/VbIlmivhpHuI.pngHello, @moveemellc,
Could you please share the page URL on which that text persist, so that I will check and assist you further accordingly.
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Hello, @moveemellc,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.entry-title {
display: none !important;
}
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Thank you so much! Porto support very accomodating and always resolved my concern! 
You’re Most Welcome!!
Hello, I have the issue again I don’t know why, why its coming back. the title of the page is showing up as the h2. The code you gave me before its not working anymore. please see the attachement
https://pasteboard.co/C90NHyyH9cs0.pngHello, @moveemellc,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
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Hi Porto team! How can I hide the go top arrow? Could you help me please? Here you can see a screen:
https://drive.google.com/file/d/1SmbkOPe_MsLY2Xl6LIspru3GEFK45wy9/view?usp=sharingHave a good day!
Hello, @fvergara88,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
div#topcontrol {
display: none !important;
}
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Hi; I cant edit with Elementor in the Templates Builder (Single Product) I have disabled Visual Composer and WPBakery. Please help
Hello, @JaviWild,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
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Hello Team,
Can you please reset my licenses ?
Thank you very much
Hello, @yassernachid,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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Hi Porto, Can you inform me the next discount to buy another template Porto?
thanks,
Hello, @Joaquim_,
Thank you for expressing your interest in the Porto WordPress theme. We greatly appreciate your consideration and enthusiasm for our product.
Regrettably, at this time, we do not have any active plans to offer a discount on our theme. Thus, if you wish to proceed with acquiring the Porto WordPress theme, the regular price would apply.
Should you have any further inquiries or require assistance with your purchase, please do not hesitate to contact us. We are committed to providing you with exceptional support and ensuring your experience with our product is nothing short of satisfactory.
Thank you once again for your interest in the Porto WordPress theme.
Regards, P-THEMES.
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Hi Porto, I want a site for test. I want to copy the content of my web to production to this site test. Is necessary to buy another theme Porto license? To do the copy any recomendation how to do?
thanks,
Hello, @Joaquim_,
One single license of the theme is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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I am extremely disappointed with the support provided for Porto theme. It has been incredibly frustrating as this is now the third time our tickets have been deleted without any resolution. We reached out to seek assistance, but instead, our tickets were deleted. This kind of behavior is unacceptable and leaves us feeling frustrated and unheard. We expected better support and assistance from the theme developers. It’s disheartening to feel like we are being taken lightly. We hope that this issue can be addressed promptly and that our concerns are taken seriously.
Hello, @BabajanyanSipan,
Really sorry for the inconvenience, but we did not deleted any of your support ticket, you chooses the wrong theme while generating the support ticket, and we changed the theme to the correct one and replied to your ticket as well, here is your support ticket you can check: https://p-themes.zendesk.com/agent/tickets/21834 and here is the screenshot of our last reply: https://postimg.cc/V0m49FxF
I can also see that you are generating the ticket via don-themes support system and that is the main reason when I am changing the theme in form to Porto WordPress Theme your don-themes support forum changed to P-Themes.
So we suggest you to try to create the new support account on our forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
OR
Create the new support account on our support system here: http://portotheme.com/support and then generate the new support ticket, I am sure you will not face this issue anymore.
OR
You can directly contact me via my email: aizazawan55@yahoo.com so that I will help you out.
And please change your review as well, as this is not the valid one, the issue is not from our end, and we helped you with all the possible ways.
Regards, P-THEMES.
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I wrote please check
Hello, @BabajanyanSipan,
We have replied to your support ticket: https://p-themes.zendesk.com/agent/tickets/27275 please check back our reply there and then reply back to it accordingly.
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Hello Porto,
Currently is possible to change the site logo H1 Tag, but for categories? The tittle Esoteric candles marked in blue arrow I want to become H4 for example.
https://candleartesoteric.com/esoteric-candles snap: https://www.candleart.es/Captura.JPG I did with the products time ago with your video: https://www.portotheme.com/wordpress/porto/documentation/change-site-logo-h1-tag/thanks,
Hello, @Joaquim_,
Regrettably, I must convey that the specific modification you are seeking cannot be accomplished through the utilization of our Theme Options. This is due to the absence of a corresponding feature within the theme itself. However, please be informed that achieving your desired customization is indeed feasible through a process of tailored adjustments.
I would like to clarify that our dedicated support services are exclusively oriented towards addressing concerns pertaining to Theme Options. In light of this, I regret any inconvenience this limitation may cause. Your understanding of our operational boundaries is highly appreciated.
Should you wish to proceed with the desired customization, I would like to extend an invitation to collaborate with our accomplished team for a personalized solution. We offer a professional Customization service, tailored to your precise requirements. To explore this avenue further and receive a quote, please visit our dedicated Customization page at: https://www.portotheme.com/customization/.
Thank you once again for considering our services. Please do not hesitate to reach out should you have any additional queries or require further assistance. Wishing you a wonderful day ahead.
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Hi, I have detected when I fill the “content Inner top” in the categorie product. This fiels have to be filled with ” – ” between the words. In most cases i don’t have this is not visualizing the referenced page.
Can you tell me if I’m right?
thanks,
Hello, @Joaquim_,
Actually, It is hard to understand your issue. Can you please elaborate on your issue by making a video of your issue and sharing it with us by creating a new ticket on our support forum? so that one of our customer support team members will check and provide you with a proper solution to solve your issue.
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Hi Porto,
I explain:
When I place the name with the words separated by ” – ” in the template builder – block, associated in the content inner top: https://candleart.es/Top.JPGWhen the words are separated by ” – ” as you can see in picture then is visualizing good in the webside: https://candleartesoteric.com/candles-rituals In this case is the first pharagraph anf the tittle H1.
If I create the name without ” – ” just words separated by space then is not visualizing good.
any suggestion? thanks,
Hello, @Joaquim_,
That is because you can only put the block slug name in the content inner top field, and the block slug name should be like you used ”-”
Please refer to this screenshot: https://postimg.cc/nsvLjLrb
The spaces in the name should be automatically converted to ”-” in the slug.
We hope that makes clarification to your question now.
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Hi Porto,
You mean the name slug of the block of the template builder (velas-esotericas) is what I have to place in the content inner top of the category in wordpress? Please confirm. ( I made an example in yellow). https://candleart.es/topinner.JPGPD: In some categories I didn’t place the ” – ” and is visualizing good.
thanks,
Hello, @Joaquim_,
Yes you got it right, BTW, it automatically add ”-” in the slug name when there is the space in between the words.
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Hello Porto support,
De homepage of demo 28 is custom html
Can you provide an html of the demo 28 homepage where the blocks can be provided with their own images with hyperlink text?
See example: https://ibb.co/4Rj5gsr
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
Shop Demo 28 has been made using Elementor and WP Bakery page builders, you can use any one of them and import the demo on your site, then you can easily Customize the content, and images of the Demo pages with the particular page builder as per your requirements.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
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Hello Porto support
In demo 28 the menu is not visible on mobile devices, how can we make it visible, or can you do this for us?
See screenshot: https://ibb.co/4Rj5gsr
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
The Menu is showing fine on the mobile version as well of Demo Shop 28 as, please refer to this screenshot: https://postimg.cc/xNddMqQ8
That header has been made using the header builder using which you can easily Customize the Desktop and Mobile Header separately as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/header-builder/ & https://www.portotheme.com/wordpress/porto/documentation/header-builder-using-page-builders/
Regards, P-THEMES.
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Hello Porto support
In demo 28 there is no language or currency switcher like in demo 1, how can we add it, or can you do this for us?
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
We would like to bring to your attention that the language and currency switcher functionalities showcased on our demo sites are currently representative placeholders. To fully utilize the language and currency switcher features, it is recommended to integrate compatible plugins such as WPML or Polylang, along with WOOCS. These plugins are instrumental in enhancing the multilingual and multicurrency capabilities of the Porto WordPress theme.
For comprehensive guidance on setting up the language switcher and currency switcher functionalities, we invite you to consult our theme documentation. The detailed instructions can be found at the following link: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated support team. We are committed to ensuring a seamless experience as you explore the capabilities of Porto WordPress.
Thank you once again for your interest in our theme. We look forward to assisting you in maximizing its potential to suit your needs.
Regards, P-THEMES.
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Can you please reset my purchase code?
Hello, @TestCandidate,
I trust this message finds you well. We are committed to providing you with the best possible support and ensuring the smooth operation of our products and services.
In order to assist you effectively, we kindly request your cooperation in providing the initial eight digits of your purchase code. This information will enable us to efficiently locate your purchase within our database. Once retrieved, we will proceed to thoroughly verify the details and subsequently initiate the necessary reset process on your behalf.
Thank you for your prompt attention to this matter. We greatly value your trust in our products and services and look forward to ensuring a swift resolution.
Regards, P-THEMES.
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Hello Porto,
Please how to translate the footer sentences and links I have? (under the black background)
Example. Who we are … ?
https://candleartesoteric.com/thanks, Joaquín
Hello, @Joaquim_,
I hope this message finds you well. We appreciate your continued partnership with us and your dedication to providing a seamless user experience on your website.
We would like to draw your attention to the footer section of your website, which is powered by Widgets. To ensure a consistent multilingual experience for your diverse audience, we kindly request you to review and translate the content within the Widgets into different languages.
Here’s a simple guide to assist you in this process:
Navigate to your WordPress dashboard.
Proceed to "Appearance" in the left-hand menu.
Select "Widgets."
Locate and access "Footer Widget 1, 2, 3, 4" and "Footer Bottom."
Within these sections, you'll find the content that requires translation. Please make the necessary adjustments to ensure accurate and coherent translation of the strings.Should you require any guidance or encounter any challenges during this process, our dedicated support team is available to provide assistance. Alternatively, if you wish to expedite this process, you can share your WordPress Admin URL and Credentials with us via our support system. This will allow us to directly access your site, review the Widgets, and ensure seamless translation.
We value your commitment to enhancing the user experience on your website, and we are here to support you every step of the way. Please feel free to reach out to us with any questions or concerns you may have.
Thank you for your attention to this matter.
Regards, P-THEMES.
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Hello, I wanna buy this template and have question.
Can I move product image below product title like this? https://gyazo.com/c0800a4898c7eee49734b528d58e254bI know I can do this by using your other template but I wanna use porto.
If its possible, I will buy porto right now.
Hello, @tq91298,
First of all, thanks for showing your interest in Porto WordPress
Yes, you can easily change the position of the title or product image using our built-in functionality Porto Builder as per your requirements, please refer to this doc: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
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Hi, is there a example how to use “selector” for porto modal box? Can’t figure out how to use “selector” with a button. Tried with data-trigger-id, porto-modal-trigger-id but it doesn’t work.
Hello, @ekkljs,
Please use the modal box element and then set your content in it after that set your modal box to open on the selector and set the id with hash # in it and save it.
After that add a CTA button to your page and assign the same id to the element ID area of the button and save the page and check after removing the browser cache.
We hope this will help you in resolving your issue.
Regards, P-THEMES.
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Thank you. I did what you suggested like this.
Class and/or ID as ”#test” on Porto modal box settings.
Element ID as ”#test” on Call to action settings. Tried “test” as well. But both never open modal.
Anything else I should look at?
Can you show me the short codes so I can paste and test it?
Hello, @ekkljs,
Well for the Modal Box, we have to check the issue on your site, could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
OR
You can use the Porto Lightbox element as well, and set it on click as per your requirements, please refer to these screenshots: https://postimg.cc/LqYjmNqg & https://postimg.cc/xJPvZqJ6 & https://postimg.cc/NKw0KDPr
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Hi, does the theme have a manager to add products in e-commerce?
Hello, @ap1506999,
First of all, thanks for showing your interest in Porto WordPress
Yes, our theme is based on WooCommerce and WooCommerce provides default functionality to manage the products easily, please refer to this article: https://woocommerce.com/document/managing-products/
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Thanks for answering.
Do you have a WordPress test admin user to see the theme’s functionality?
Hello, @ap1506999,
Unfortunately No, you can not see any of the backend before purchasing the theme, there is no such policy.
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Is the site multi-currency?
Hello, @ap1506999,
We are pleased to inform you that our theme seamlessly integrates with the WOOCS plugin. This compatibility empowers you to leverage the WOOCS plugin for establishing a sophisticated multi-currency system on your website. By incorporating this plugin, you can offer your users a seamless experience of transacting in their preferred currency. Feel free to explore the enhanced versatility and convenience that the combination of our theme and the WOOCS plugin can bring to your site.
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I have a fresh new WP install, ver 6.3, and when I upload the Porto theme and try to install it, I get an css error:
Installing theme from uploaded file: themeforest-y0zhpZtL-porto-responsive-wordpress-ecommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
I have downloaded the theme four different times with the same outcome. Is the themeforest file corrupt?
Hello, @scrumb,
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. https://help.market.envato.com/hc/en-us/articles/202821510
Otherwise, please try to Install the theme manually by following our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-via-ftp-client/
OR contact us via our support system with your site WP Admin Login details so that our experts will look into it for you and help you out.
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I understand when you need you then answer me for 3 days now I have been waiting for an answer again .. or again make a bad review and no longer shoot so that you understand yes? answer urgently
Hello, @BabajanyanSipan,
We are really sorry for the inconvenience, but I can see only the single support ticket is opened by you which is #26271 and again you choose the wrong theme in Form: https://postimg.cc/G9Tb4SMH you are asking for Porto WordPress support, so you should have to choose the Porto WordPress Theme in form while generating the support ticket and that will assign your support ticket to the particular agent.
I have set it as for Porto WordPress and assigned it to the particular agent and hope you will get the reply of the ticket soon. Thanks for your understanding and patience.
And next time please be careful while generating the support ticket and fill all the fields properly to avoid such inconveniences.
Regards, P-THEMES.
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I’m waiting for you to reply to my messages
????????????????
Hello, @BabajanyanSipan,
Sorry for the inconvenience but on weekend (Sunday’s) we are OFF, and also we have already replied to your support ticket #21834, please check back to your support ticket again after clearing the cache and reply back to it accordingly if needed.
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We are building a site using Porto and Elementor. We are looking to have a full-screen menu(built using a pop-up) that pauses the scroll while open. Elementor popups come with a toggle to pause scroll and while it stops the act of scrolling, the window is brought to the top of the page which is not our ideal experience. I have also tried adding a block of custom code but have experienced similar results. Any advice is welcome!
Hello, @adamblakesley,
We hope this message finds you well. We have been informed of an issue you are experiencing with your WordPress website and we are eager to provide you with the necessary assistance to resolve it promptly.
In order for us to better understand the specifics of the problem and to expedite the resolution process, we kindly request that you contact us through our dedicated support system. To do so, please follow these steps:
1. Log in to our support portal using your registered account credentials.
2. Navigate to the designated section for technical assistance or issue reporting.
3. Provide your WordPress Admin URL and login credentials in a secure and confidential manner.
4. Detail the issue you are encountering, providing a comprehensive description of the problem you are facing.
5. To aid our understanding, we kindly ask you to attach relevant screenshots that offer a clear visual representation of the issue.
Once we receive the aforementioned information, our team of experts will promptly review the matter. We assure you that your concern will be given the utmost attention and resolved with the highest level of professionalism.
Thank you for entrusting us with the opportunity to assist you. We look forward to receiving your detailed report through our support system.
Regards, P-THEMES.
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