23172 comments found.
Hello! Please advise: why after your endless updates of the Porto theme the popup stopped working properly when hovering the mouse over the cart icon – no content display? Screenshot here: https://drive.google.com/file/d/1IhGXZATB7oV4jcRKBAD_IuLMxaWj9syk/view?usp=sharing Thanks in advance for your reply.
Hello, @puppeteer3D,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third-party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third-party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I tired to use porto studio, but when I click the import button, it not work,what should i do next make it work
Hello, @cmtendency,
Please navigate to Porto >> Theme License and unregister the theme from there and then re-register the theme with the same purchase code, after that please navigate to Porto >> Tools and clear the studio transits from there, save changes and try again to use the Porto Studio, I hope it will work for you.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
Why at the top of all “all categories” Porto searcher. The accordion of all categories is not displayed when I click ? thanks https://candleartesoteric.com/Hello, @Joaquim_,
Please try to disable all the third-party plugins on your site except Theme Required/Recommended plugins, and check back your site after clearing the browser cache, might be any additional/extra third party plugins conflicting on your site and creating that issue. If this will resolve your issue then again you have to activate all the third party plugins one by one and check which one is creating the issue on your site, and try to reach out to the Plugin Author for further help on this.
And if the issue will still persists then please remain all the third party plugins deactivated on your site and provide us the permission to debug your site which includes deactivating all the third party plugins and on site Customization as well. We also request you to please share the site WP Admin URL and Credentials with us as well for further investigating the issue on your site via our support system.
Note: Please take the complete backup of your site before following the above steps as that might affect your site.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto Team, a few days ago you helped me to hide the “Go Top” arrow that appear when you go down with this code: div#topcontrol { display: none !important; } At the time it worked and the arrow no longer appeared. But now it has reappeared. It seems to me that it is due to the update that occurred.
Could you help me please? Thanks in advance and have a good day!
Hello, @fvergara88,
I have just tested your site now and it is working perfectly fine for me, please refer to this screenshot: https://postimg.cc/VS6fsqyj there is no such Go to Top arrow there, it seems to be the cache issue at your end, please clear your site and browser cache and check back again, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Please join our Discord Lesson
Thank you very much!
You’re Most Welcome!!
How to include template builder templates in particular pages or how to include blocks in particular pages without page layout options? How to remove blocks from page or template builder.
Hello, @growsmart,
Simply navigate to Porto >> Template Builder and copy the shortcode of the block from there, please refer to this screenshot: https://postimg.cc/MMyhqNFv and after that please navigate to pages and edit the page from there, use the Custom HTML element on the page and paste the shortcode in it, please refer to this screenshot: https://postimg.cc/RqxRjXxJ
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @growsmart,
The issue you are facing is because you have set the post title as Blog, please refer to this screenshot: https://postimg.cc/PPN8cjcf please edit the particular Post with Elementor page builder and change the Title of the post and check back again, it should solve your issue and if the issue still persist, then please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, Thank you for the update, but its updated like you said, when we see preview its working fine, when we see as article url its showing as blog page and without article title. It has issue from theme. Elementor post title update: https://postimg.cc/WtFwBjrb check it once, preview screen: https://postimg.cc/crYy4pqd and when we check it from url its showing like blog instead of article name. https://postimg.cc/Z9WLJhgc. https://dev.cellphonefix.net/how-to-point-out-a-scam-email-or-phishing-email/ I also submitted submit ticket for it.
Hello, @growsmart,
We have replied to your support ticket, please check back to our reply there and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Last update doesn´t update wpbakery and deactivate it (even if roll back previous Porto version)!!
Hello, @navi4all,
We have already uploaded the very latest version of the WP Bakery 7.0 to our internal server engine, so if you are using the very latest version of the Theme, then please navigate to Porto >> Theme License and un-register the theme from there and then re-register the theme with the same purchase code and then try to update the plugin from Appearance >> Install Plugins. I am sure it will work for you and if not then please contact us via our support system so that we will provide you with the very latest version of the plugin zip file and you can manually update it on your site.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto, Is it possible with Porto to create a filter of my products? I have set a tag for each product tag. Now I would like a kind of widget appears and the client be able to filter any tag available and all the products of the web be shown. And not only filtering by categories, I need above the entire web.
Thanks.
Hello, @Joaquim_,
Porto WordPress has a sidebar filter named “Product Tag Cloud”, you can use it in sidebar of the Shop Sidebar and it should show all the product tags in the sidebar of the shop page for filtration of the product, please refer to these screenshots: https://postimg.cc/dLLJQKqg & https://postimg.cc/mcc97nNn
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
currently the tag cloud only is displaying “articles” and “chat” but nothing about products. And I have set every product with a product tag. https://candleartesoteric.com/esoteric-candlesAlso is posible to distribute the tags vertically? I think is more easy for the client.
thanks
where should I fill the property for the tag cloud in a product? thanks,
Hello, @Joaquim_,
You have to create the Tags from WP-Dashboard >> Products >> Tags: https://postimg.cc/JGVjynzy
And then edit the product and choose/set the particular tags for that product: https://postimg.cc/2LzbwqbT
And then it will be available for the filtration of the product based on those tags.
And for distributing the tags vertically, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and it will solve your issue.
.tagcloud a.tag-cloud-link {
display: block !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hello, I purchased Porto theme few days ago, I used some blocks from the porto studio , then when I started over after two days, the whole porto studio has changed into much much less blocks!!!! and I cannot get back to my previous design. also you HAVE stated that you added 40+ product layouts to v 6.10 , but when I updated I was unable to use 35+ of the new 40+ new products layouts. like all box hover effects all 4 listed effects , and so many others. also , the documentation doesn’t state how to use the stock availability or countdown sale in a list product at any page. would you please help me answering those question? also when the porto studio will be back again ???? we need those blocks. it saves time and they are so so beautiful , this is I bought this theme. I have other clients waiting but it the studio or the 40+ products layout wont work then I wont buy another license for porto.
Hello, @hazemdesignsse,
1. As before, Porto has lots of studio blocks. But there are very untidy, not correct importing with many custom css.
So it was rather uncomfortable and difficult easy to customize. To prevent this, the dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.
Firstly, we added basic elements(heading or heading effect, countdown, button, container, a few banners, and the other shortcodes) and template builder layout(shop, single product, single layout … ) . And we are going to add studio blocks in an upcoming version.
2. We have added 14+ Single Product Layouts and 40+ Type Builder Layouts in the latest update of the theme.
If you want to choose them you have to create the Custom Single Product Layout and Custom Type Builder then use Porto Studio in it, and those layouts will be available to import.
Porto >> Template Builder >> Single Product: https://postimg.cc/K4WW8Yyt Porto >> Template Builder >> Post Type: https://postimg.cc/FYz1gGBM
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/ and here: https://www.portotheme.com/wordpress/porto/documentation/type-builder-elements/
3. a) In order to use the stock availability simply edit any product you want from there in the product data you can set the stock settings as per your need see the images to understand better: https://postimg.cc/0MB9fwmx and https://postimg.cc/9R3pqxgj
b) Regarding the countdown when you set the price of the products you will be able to set the sale price with a countdown as you can see in the images: https://postimg.cc/RWHGV5GT and https://postimg.cc/MnVbJ0KP
Regards, P-THEMES.
Please join our Discord Lesson
When will you change the Twitter logo in Porto themes?
Hello, @almwhob,
FontAwesome still did not release the new Twitter icon, if you have that icon or you saw it somewhere on any site, then please share the URL and the screenshot so that I will check and share it with our dev team to integrate it asap.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @almwhob,
It’s an SVG icon, you can use it on your site using SVG HTML code in HTML element.
If you would like to change the icon in the Footer widget then you should have to use the Font Awesome icon using Custom CSS.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @almwhob,
We have already implemented the FontAwesome version 6 in our latest release, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.share-links .share-twitter:before {
content: "\e61b" !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Thanks alot,,, is there a chance to change hover color and link address from Twitter to X?
Hello, @almwhob,
To change the hover color, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.footer a.share-twitter:hover {
background-color: #000 !important;
}
And to change the link, you need to change it into the “Porto Follow Us” widget under the footer widgets.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, we cannot register acc with your new support area https://www.okler.net/ getting error on our newest licence code. UPDATED: Sorry found acc.
Hello, @Pudis,
We are sorry for the inconvenience but that above is not our site, we are PThemes Author, and we have multiple places to contact us, the most common uses are as follows:
1. ThemeForest Comments section: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments
2. Support System: http://portotheme.com/support
3. Support Forum: https://www.portotheme.com/forums/
4. Discord: https://discord.com/invite/UNdv3MXk35
5. Email: aizazawan.blackpearlspro@gmail.com
You can contact us anytime…
And for your account issue, please share the very fresh new email with me via my email: aizazawan.blackpearlspro@gmail.com with this comment URL, so that I will check and create the new support account for you.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @Pudis,
Could you please let us know where you get that URL: https://www.okler.net/ for our support so that we will check and fix it too?
Regards, P-THEMES.
Please join our Discord Lesson
Presently, we employ a custom WooCommerce theme crafted by our in-house developer. However, our strategy has shifted towards adopting an official theme, similar to yours. I’m interested to know if it’s possible to seamlessly transition all of our WooCommerce content to your theme, without compromising any data, including vital SEO and Meta Data.
Hello, @muzaffaryounus,
I hope this message finds you well. We sincerely appreciate your keen interest in Porto WordPress.
We are delighted to inform you that our theme seamlessly integrates with WooCommerce, providing a robust foundation for your store’s functionality. Transitioning your website’s content to our theme is a straightforward process, ensuring a smooth migration of your existing WooCommerce content. Our design philosophy centers around adaptability, ensuring that your WooCommerce content effortlessly assimilates with our theme.
Furthermore, our theme boasts exceptional Search Engine Optimization (SEO) capabilities. It is with great pride that we emphasize our theme’s full compatibility with the Yoast SEO plugin, a renowned tool for enhancing your website’s search engine visibility and overall online presence.
We trust that our theme’s features will provide you with a strong platform to enhance your online presence, streamline your store’s operations, and optimize your website for improved discoverability.
Should you have any inquiries or require further assistance, please do not hesitate to contact our dedicated support team. We are committed to ensuring your experience with Porto WordPress is nothing short of exceptional.
Thank you once again for considering Porto WordPress for your website needs. We look forward to serving you and contributing to your online success.
Regards, P-THEMES.
Please join our Discord Lesson
Hello,
When I opened the Porto Studio, I didn’t see those blocks and sections like before! All the old and good blocks in the studio are gone.
I hope you check on this problem because it’s a global issue, not just mine.
I’m waiting for your response as soon as possible.
thanks
Hello, @M-Semary,
As before, Porto has lots of studio blocks. But there are very untidy, not correct importing with many custom css.
So it was rather uncomfortable and difficult easy to customize. To prevent this, the dev team decided to update all studio blocks, In 6.10.0, we released new studio blocks.
Firstly, we added basic elements(heading or heading effect, countdown, button, container, a few banners, and the other shortcodes) and template builder layout(shop, single product, single layout … )
And we are going to add studio blocks in an upcoming version.
Regards, P-THEMES.
Please join our Discord Lesson
about my website: It is made on wordpress and working based on woocommerce. recently I noticed that the every link taking me back at https://www.kanikajewelrytrove.com when I click on https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ the action noticed: 1. In adderss bar the url changed to https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ 2. Page loads 3. But contents remain same as homepage, while it should be for spinner-rings Also when I enter url into address bar https://www.kanikajewelrytrove.com/wp-admin to login it get back me to the homepage contents. Please tell me solutions
Hello, @KanikaJewelryTrove,
Sorry for the inconvenience but I have tried to check your provided URL and the result is:
1. This URL is showing 404: https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ https://postimg.cc/yWvTdVxP
2. This URL is working fine: https://www.kanikajewelrytrove.com/wp-admin https://postimg.cc/47nxQbvn
I want to tell you that this issue is independent of our theme, so please try to check by activating the default WordPress Theme, and you will face the same behavior, we suggest you to try to reach out to your hosting provider for further assistance on this matter.
Here are some steps you can take to troubleshoot and resolve the issue:
1. Permalinks: Incorrect permalink settings can lead to issues like the ones you’re experiencing. Go to your WordPress dashboard, navigate to “Settings” -> “Permalinks,” and ensure that the permalink structure is set correctly. You can try changing the permalink structure to “Post name” or any other structure and see if that resolves the issue.
2. Caching: Caching plugins or server-side caching can sometimes cause pages to load improperly. Clear your cache, both in the WordPress dashboard (if you’re using a caching plugin) and on your server.
3. Browser Cache: Your browser might have cached an incorrect version of the page. Clear your browser cache and cookies or try accessing the site using a different browser or incognito/private mode.
4. Database Errors: Database errors can also cause incorrect content to display. It’s a good idea to run a database repair using the “WP-DBManager” plugin or by using the built-in repair tool in your hosting cPanel.
5. .htaccess File: Make sure your .htaccess file is correctly configured. If you’re not sure, you can temporarily rename it to something like ”.htaccess_backup” and let WordPress regenerate a new one by visiting the Permalinks settings page again.
6. Server Configuration: Server misconfigurations can sometimes lead to such issues. Check with your hosting provider to ensure that your server settings are compatible with WordPress and WooCommerce.
7. Redirects: Check if you have any redirection plugins or rules set up that might be causing the unintended redirects. Also, make sure there’s no redirect loop occurring.
8. Update Everything: Ensure that your WordPress core, theme, and plugins are all up to date. Outdated software can sometimes lead to compatibility issues.
We hope this helps.
Regards, P-THEMES.
Please join our Discord Lesson
I also contacted to hosting provider about the issue but they were unable to solve the issue so I decided to reset hosting/website. I had lost my patience and didn’t wait for your repsonse. One side I have solved my issue but another side I have increase my work to re setup my website. When you check the website I already reset it. Thank you for your efforts.
Hello, @KanikaJewelryTrove,
Thank you for letting me know about the situation. I understand that you were facing challenges with the hosting provider and took the initiative to reset the hosting and website. I’m sorry for any inconvenience this may have caused you, and I appreciate your efforts to resolve the issue on your own. If you encounter any further issues or need assistance in the future, please don’t hesitate to reach out. Your proactive approach is commendable, and I’m here to help whenever you need it.
Regards, P-THEMES.
Please join our Discord Lesson
Hello !
I have tried to contact you by the form on your website, by email, two time, but after a week past and 2 other, i try by the themeforest way.
3 year ago, i have purshase 2 porto licence on themeforest for a website : unfortunatly, this website is closed for now.
When i want to use my licence key, i was unable to activate or going on your website with my account.
Could you, please, reset access account and restore the licence issue or change it ?
Thanks
Hello, @w33py,
We are sorry for the inconvenience but we have multiple places to contact us, the most common uses are as follows:
1. ThemeForest Comments section: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments
2. Support System: http://portotheme.com/support
3. Support Forum: https://www.portotheme.com/forums/
4. Discord: https://discord.com/invite/UNdv3MXk35
4. Email: aizazawan.blackpearlspro@gmail.com
You can contact us anytime…
For now, I have reset your license, so you can use it now. 3d18f4b9-**
And for your account issue, please share the very fresh new email with me via my email: aizazawan.blackpearlspro@gmail.com with this comment URL, so that I will check and create the new support account for you.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, Just wondering if the infinite scroll is compatible with caching and whether you use a nonce. I am having an issue with flyingpress caching where infinite scroll breaks after a while, their developers say the issue is with the theme.
Thanks
Hello, @Silentbob90,
Infinite scroll can indeed be compatible with caching systems, but it depends on how the caching is implemented and whether proper considerations have been made to ensure a smooth experience.
Cache Exclusion: Caching plugins should be configured to exclude certain dynamic elements from caching, such as the portion of the page that handles infinite scroll loading. This ensures that users see the most recent content when they scroll.
Cache Invalidation: The cached version of a page should be automatically invalidated (cleared) when new content is added through infinite scroll. This might involve using mechanisms like cache expiration times or cache purging triggers.
Nonces: Nonces are cryptographic tokens that are often used to prevent unauthorized actions. In the context of caching and dynamic content, using nonces can help ensure that the content being loaded through infinite scroll is legitimate and not being fetched from an outdated cache.
AJAX Requests: Infinite scroll often involves making AJAX requests to load additional content. These requests might bypass caching mechanisms or have their own caching settings. Ensuring that AJAX requests are configured appropriately in the context of caching can be important.
Please make sure that you have turned OFF the Skeleton Mode for Shop pages from Porto >> Theme Options >> General.
Please try to turn OFF the options under Porto >> Speed Optimization >> Other Minify and check back again.
Alternatively, Please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Dear team, How to make the Ajax search form appear on mobile device please? Thanh you!
Hello, @Hannahhoai,
Could you please contact us via our support forum by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
How can I enable infinite scroll on my product category pages? Thank you 
Hello, @tiho89,
Please navigate to Porto >> Theme Options >> WooCommerce >> Product Archives and choose the “Pagination style” as “Infinite Scroll” save changes and it should solve your issue, please refer to this screenshot: https://postimg.cc/Zvp04GGL
Regards, P-THEMES.
Please join our Discord Lesson
Dear Valued Customers,
We hope this message finds you well. We wish to address a recent concern that some of our esteemed customers encountered while attempting to register their theme licenses. We understand the frustration and inconvenience this may have caused and are committed to resolving the matter promptly.
We are pleased to inform you that our technical team has diligently worked to rectify the registration issue. We have implemented comprehensive solutions to ensure a seamless and hassle-free experience for all users. As such, we kindly request that you attempt to re-register your theme license at your earliest convenience.
Rest assured, we have undertaken rigorous testing and quality assurance measures to ensure that the problem has been entirely resolved. We have every confidence that your attempts to re-register the theme will be met with success and that the previous challenges will no longer persist.
We deeply value your patronage and deeply regret any inconvenience you may have encountered due to this matter. Your satisfaction remains our utmost priority, and we are committed to continuously improving our services to meet and exceed your expectations.
Once again, we extend our sincere apologies to those of you who experienced difficulties with the theme license registration. We greatly appreciate your patience and understanding throughout this process.
Should you encounter any further issues or require assistance, please do not hesitate to reach out to our dedicated customer support team.
Thank you for your continued trust in PThemes. We look forward to serving you better in the future.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, using the h2 tag for the entry title isn’t a good idea because when I start creating a blog of course, I will start using H1 what will happen is the it will show the h2 first before the h1.
Hello, @moveemellc,
We have intentionally set those tags to H2 because the Logo tag also has the H1 tag so to avoid duplication of the H1 tag we did this, but if you want to change the Title tag to H1 you can do it using the template builder.
You have to create your own Custom Layouts for the blog page and single posts under the Porto >> Template Builder and then you can use the “Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
Please join our Discord Lesson
For better explanation of my concern please refer to my images https://pasteboard.co/DXwXZ9lUsbs2.png
Hello, @moveemellc,
Thanks for the explanation I have understood your issue now. In order to change the entry title tag from h2 to div kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom JS >> Paste the below code there as you can see in this image: https://postimg.cc/18pMfwCB
Results will appear as you can see in this image: https://postimg.cc/HVPjXhKs
const siteTitle = document.querySelector('.entry-title'); // Get the site title element
siteTitle.outerHTML = '<div class="entry-title">' + siteTitle.innerHTML + '</div>'; //
Replace the element with an h1 tag
Regards, P-THEMES.
Please join our Discord Lesson
Yes you got it what I want. I’m almost done to resolved this issue. I am one step cloese,one thing more there’s a text on the left side of all pages and thats the entry title. How to remove it?
https://pasteboard.co/VbIlmivhpHuI.pngHello, @moveemellc,
Could you please share the page URL on which that text persist, so that I will check and assist you further accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @moveemellc,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.entry-title {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Thank you so much! Porto support very accomodating and always resolved my concern!
You’re Most Welcome!!
Hello, I have the issue again I don’t know why, why its coming back. the title of the page is showing up as the h2. The code you gave me before its not working anymore. please see the attachement
https://pasteboard.co/C90NHyyH9cs0.pngHello, @moveemellc,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
