23139 comments found.
about my website: It is made on wordpress and working based on woocommerce. recently I noticed that the every link taking me back at https://www.kanikajewelrytrove.com when I click on https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ the action noticed: 1. In adderss bar the url changed to https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ 2. Page loads 3. But contents remain same as homepage, while it should be for spinner-rings Also when I enter url into address bar https://www.kanikajewelrytrove.com/wp-admin to login it get back me to the homepage contents. Please tell me solutions
Hello, @KanikaJewelryTrove,
Sorry for the inconvenience but I have tried to check your provided URL and the result is:
1. This URL is showing 404: https://www.kanikajewelrytrove.com/product-category/jewelry/rings/spinner-rings/ https://postimg.cc/yWvTdVxP
2. This URL is working fine: https://www.kanikajewelrytrove.com/wp-admin https://postimg.cc/47nxQbvn
I want to tell you that this issue is independent of our theme, so please try to check by activating the default WordPress Theme, and you will face the same behavior, we suggest you to try to reach out to your hosting provider for further assistance on this matter.
Here are some steps you can take to troubleshoot and resolve the issue:
1. Permalinks: Incorrect permalink settings can lead to issues like the ones you’re experiencing. Go to your WordPress dashboard, navigate to “Settings” -> “Permalinks,” and ensure that the permalink structure is set correctly. You can try changing the permalink structure to “Post name” or any other structure and see if that resolves the issue.
2. Caching: Caching plugins or server-side caching can sometimes cause pages to load improperly. Clear your cache, both in the WordPress dashboard (if you’re using a caching plugin) and on your server.
3. Browser Cache: Your browser might have cached an incorrect version of the page. Clear your browser cache and cookies or try accessing the site using a different browser or incognito/private mode.
4. Database Errors: Database errors can also cause incorrect content to display. It’s a good idea to run a database repair using the “WP-DBManager” plugin or by using the built-in repair tool in your hosting cPanel.
5. .htaccess File: Make sure your .htaccess file is correctly configured. If you’re not sure, you can temporarily rename it to something like ”.htaccess_backup” and let WordPress regenerate a new one by visiting the Permalinks settings page again.
6. Server Configuration: Server misconfigurations can sometimes lead to such issues. Check with your hosting provider to ensure that your server settings are compatible with WordPress and WooCommerce.
7. Redirects: Check if you have any redirection plugins or rules set up that might be causing the unintended redirects. Also, make sure there’s no redirect loop occurring.
8. Update Everything: Ensure that your WordPress core, theme, and plugins are all up to date. Outdated software can sometimes lead to compatibility issues.
We hope this helps.
Regards, P-THEMES.
Please join our Discord Lesson
I also contacted to hosting provider about the issue but they were unable to solve the issue so I decided to reset hosting/website. I had lost my patience and didn’t wait for your repsonse. One side I have solved my issue but another side I have increase my work to re setup my website. When you check the website I already reset it. Thank you for your efforts.
Hello, @KanikaJewelryTrove,
Thank you for letting me know about the situation. I understand that you were facing challenges with the hosting provider and took the initiative to reset the hosting and website. I’m sorry for any inconvenience this may have caused you, and I appreciate your efforts to resolve the issue on your own. If you encounter any further issues or need assistance in the future, please don’t hesitate to reach out. Your proactive approach is commendable, and I’m here to help whenever you need it.
Regards, P-THEMES.
Please join our Discord Lesson
Hello !
I have tried to contact you by the form on your website, by email, two time, but after a week past and 2 other, i try by the themeforest way.
3 year ago, i have purshase 2 porto licence on themeforest for a website : unfortunatly, this website is closed for now.
When i want to use my licence key, i was unable to activate or going on your website with my account.
Could you, please, reset access account and restore the licence issue or change it ?
Thanks
Hello, @w33py,
We are sorry for the inconvenience but we have multiple places to contact us, the most common uses are as follows:
1. ThemeForest Comments section: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399/comments
2. Support System: http://portotheme.com/support
3. Support Forum: https://www.portotheme.com/forums/
4. Discord: https://discord.com/invite/UNdv3MXk35
4. Email: aizazawan.blackpearlspro@gmail.com
You can contact us anytime…
For now, I have reset your license, so you can use it now. 3d18f4b9-**
And for your account issue, please share the very fresh new email with me via my email: aizazawan.blackpearlspro@gmail.com with this comment URL, so that I will check and create the new support account for you.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, Just wondering if the infinite scroll is compatible with caching and whether you use a nonce. I am having an issue with flyingpress caching where infinite scroll breaks after a while, their developers say the issue is with the theme.
Thanks
Hello, @Silentbob90,
Infinite scroll can indeed be compatible with caching systems, but it depends on how the caching is implemented and whether proper considerations have been made to ensure a smooth experience.
Cache Exclusion: Caching plugins should be configured to exclude certain dynamic elements from caching, such as the portion of the page that handles infinite scroll loading. This ensures that users see the most recent content when they scroll.
Cache Invalidation: The cached version of a page should be automatically invalidated (cleared) when new content is added through infinite scroll. This might involve using mechanisms like cache expiration times or cache purging triggers.
Nonces: Nonces are cryptographic tokens that are often used to prevent unauthorized actions. In the context of caching and dynamic content, using nonces can help ensure that the content being loaded through infinite scroll is legitimate and not being fetched from an outdated cache.
AJAX Requests: Infinite scroll often involves making AJAX requests to load additional content. These requests might bypass caching mechanisms or have their own caching settings. Ensuring that AJAX requests are configured appropriately in the context of caching can be important.
Please make sure that you have turned OFF the Skeleton Mode for Shop pages from Porto >> Theme Options >> General.
Please try to turn OFF the options under Porto >> Speed Optimization >> Other Minify and check back again.
Alternatively, Please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Dear team, How to make the Ajax search form appear on mobile device please? Thanh you!
Hello, @Hannahhoai,
Could you please contact us via our support forum by creating a ticket and describing your issue in detail with sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
Please join our Discord Lesson
Hi,
How can I enable infinite scroll on my product category pages? Thank you 
Hello, @tiho89,
Please navigate to Porto >> Theme Options >> WooCommerce >> Product Archives and choose the “Pagination style” as “Infinite Scroll” save changes and it should solve your issue, please refer to this screenshot: https://postimg.cc/Zvp04GGL
Regards, P-THEMES.
Please join our Discord Lesson
Dear Valued Customers,
We hope this message finds you well. We wish to address a recent concern that some of our esteemed customers encountered while attempting to register their theme licenses. We understand the frustration and inconvenience this may have caused and are committed to resolving the matter promptly.
We are pleased to inform you that our technical team has diligently worked to rectify the registration issue. We have implemented comprehensive solutions to ensure a seamless and hassle-free experience for all users. As such, we kindly request that you attempt to re-register your theme license at your earliest convenience.
Rest assured, we have undertaken rigorous testing and quality assurance measures to ensure that the problem has been entirely resolved. We have every confidence that your attempts to re-register the theme will be met with success and that the previous challenges will no longer persist.
We deeply value your patronage and deeply regret any inconvenience you may have encountered due to this matter. Your satisfaction remains our utmost priority, and we are committed to continuously improving our services to meet and exceed your expectations.
Once again, we extend our sincere apologies to those of you who experienced difficulties with the theme license registration. We greatly appreciate your patience and understanding throughout this process.
Should you encounter any further issues or require assistance, please do not hesitate to reach out to our dedicated customer support team.
Thank you for your continued trust in PThemes. We look forward to serving you better in the future.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, using the h2 tag for the entry title isn’t a good idea because when I start creating a blog of course, I will start using H1 what will happen is the it will show the h2 first before the h1.
Hello, @moveemellc,
We have intentionally set those tags to H2 because the Logo tag also has the H1 tag so to avoid duplication of the H1 tag we did this, but if you want to change the Title tag to H1 you can do it using the template builder.
You have to create your own Custom Layouts for the blog page and single posts under the Porto >> Template Builder and then you can use the “Porto Ultimate Heading” element to show the title, use Main Heading as a dynamic Title, and set the Tag as H1, please refer to these screenshots: https://postimg.cc/zyyHLH85 & https://postimg.cc/18B7zTmb
We hope this helps.
Regards, P-THEMES.
Please join our Discord Lesson
For better explanation of my concern please refer to my images https://pasteboard.co/DXwXZ9lUsbs2.png
Hello, @moveemellc,
Thanks for the explanation I have understood your issue now. In order to change the entry title tag from h2 to div kindly navigate to the Dashboard >> PORTO >> Theme Options >> Skins >> Custom JS >> Paste the below code there as you can see in this image: https://postimg.cc/18pMfwCB
Results will appear as you can see in this image: https://postimg.cc/HVPjXhKs
const siteTitle = document.querySelector('.entry-title'); // Get the site title element
siteTitle.outerHTML = '<div class="entry-title">' + siteTitle.innerHTML + '</div>'; //
Replace the element with an h1 tag
Regards, P-THEMES.
Please join our Discord Lesson
Yes you got it what I want. I’m almost done to resolved this issue. I am one step cloese,one thing more there’s a text on the left side of all pages and thats the entry title. How to remove it?
https://pasteboard.co/VbIlmivhpHuI.pngHello, @moveemellc,
Could you please share the page URL on which that text persist, so that I will check and assist you further accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello, @moveemellc,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.entry-title {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Thank you so much! Porto support very accomodating and always resolved my concern!
You’re Most Welcome!!
Hello, I have the issue again I don’t know why, why its coming back. the title of the page is showing up as the h2. The code you gave me before its not working anymore. please see the attachement
https://pasteboard.co/C90NHyyH9cs0.pngHello, @moveemellc,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto team! How can I hide the go top arrow? Could you help me please? Here you can see a screen:
https://drive.google.com/file/d/1SmbkOPe_MsLY2Xl6LIspru3GEFK45wy9/view?usp=sharingHave a good day!
Hello, @fvergara88,
In order to solve your issue, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
div#topcontrol {
display: none !important;
}
Regards, P-THEMES.
Please join our Discord Lesson
Hi; I cant edit with Elementor in the Templates Builder (Single Product) I have disabled Visual Composer and WPBakery. Please help
Hello, @JaviWild,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Team,
Can you please reset my licenses ?
Thank you very much
Hello, @yassernachid,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, Can you inform me the next discount to buy another template Porto?
thanks,
Hello, @Joaquim_,
Thank you for expressing your interest in the Porto WordPress theme. We greatly appreciate your consideration and enthusiasm for our product.
Regrettably, at this time, we do not have any active plans to offer a discount on our theme. Thus, if you wish to proceed with acquiring the Porto WordPress theme, the regular price would apply.
Should you have any further inquiries or require assistance with your purchase, please do not hesitate to contact us. We are committed to providing you with exceptional support and ensuring your experience with our product is nothing short of satisfactory.
Thank you once again for your interest in the Porto WordPress theme.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto, I want a site for test. I want to copy the content of my web to production to this site test. Is necessary to buy another theme Porto license? To do the copy any recomendation how to do?
thanks,
Hello, @Joaquim_,
One single license of the theme is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Please join our Discord Lesson
I am extremely disappointed with the support provided for Porto theme. It has been incredibly frustrating as this is now the third time our tickets have been deleted without any resolution. We reached out to seek assistance, but instead, our tickets were deleted. This kind of behavior is unacceptable and leaves us feeling frustrated and unheard. We expected better support and assistance from the theme developers. It’s disheartening to feel like we are being taken lightly. We hope that this issue can be addressed promptly and that our concerns are taken seriously.
Hello, @BabajanyanSipan,
Really sorry for the inconvenience, but we did not deleted any of your support ticket, you chooses the wrong theme while generating the support ticket, and we changed the theme to the correct one and replied to your ticket as well, here is your support ticket you can check: https://p-themes.zendesk.com/agent/tickets/21834 and here is the screenshot of our last reply: https://postimg.cc/V0m49FxF
I can also see that you are generating the ticket via don-themes support system and that is the main reason when I am changing the theme in form to Porto WordPress Theme your don-themes support forum changed to P-Themes.
So we suggest you to try to create the new support account on our forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
OR
Create the new support account on our support system here: http://portotheme.com/support and then generate the new support ticket, I am sure you will not face this issue anymore.
OR
You can directly contact me via my email: aizazawan55@yahoo.com so that I will help you out.
And please change your review as well, as this is not the valid one, the issue is not from our end, and we helped you with all the possible ways.
Regards, P-THEMES.
Please join our Discord Lesson
I wrote please check
Hello, @BabajanyanSipan,
We have replied to your support ticket: https://p-themes.zendesk.com/agent/tickets/27275 please check back our reply there and then reply back to it accordingly.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto,
Currently is possible to change the site logo H1 Tag, but for categories? The tittle Esoteric candles marked in blue arrow I want to become H4 for example.
https://candleartesoteric.com/esoteric-candles snap: https://www.candleart.es/Captura.JPG I did with the products time ago with your video: https://www.portotheme.com/wordpress/porto/documentation/change-site-logo-h1-tag/thanks,
Hello, @Joaquim_,
Regrettably, I must convey that the specific modification you are seeking cannot be accomplished through the utilization of our Theme Options. This is due to the absence of a corresponding feature within the theme itself. However, please be informed that achieving your desired customization is indeed feasible through a process of tailored adjustments.
I would like to clarify that our dedicated support services are exclusively oriented towards addressing concerns pertaining to Theme Options. In light of this, I regret any inconvenience this limitation may cause. Your understanding of our operational boundaries is highly appreciated.
Should you wish to proceed with the desired customization, I would like to extend an invitation to collaborate with our accomplished team for a personalized solution. We offer a professional Customization service, tailored to your precise requirements. To explore this avenue further and receive a quote, please visit our dedicated Customization page at: https://www.portotheme.com/customization/.
Thank you once again for considering our services. Please do not hesitate to reach out should you have any additional queries or require further assistance. Wishing you a wonderful day ahead.
Regards, P-THEMES.
Please join our Discord Lesson
Hi, I have detected when I fill the “content Inner top” in the categorie product. This fiels have to be filled with ” – ” between the words. In most cases i don’t have this is not visualizing the referenced page.
Can you tell me if I’m right?
thanks,
Hello, @Joaquim_,
Actually, It is hard to understand your issue. Can you please elaborate on your issue by making a video of your issue and sharing it with us by creating a new ticket on our support forum? so that one of our customer support team members will check and provide you with a proper solution to solve your issue.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
I explain:
When I place the name with the words separated by ” – ” in the template builder – block, associated in the content inner top: https://candleart.es/Top.JPGWhen the words are separated by ” – ” as you can see in picture then is visualizing good in the webside: https://candleartesoteric.com/candles-rituals In this case is the first pharagraph anf the tittle H1.
If I create the name without ” – ” just words separated by space then is not visualizing good.
any suggestion? thanks,
Hello, @Joaquim_,
That is because you can only put the block slug name in the content inner top field, and the block slug name should be like you used ”-”
Please refer to this screenshot: https://postimg.cc/nsvLjLrb
The spaces in the name should be automatically converted to ”-” in the slug.
We hope that makes clarification to your question now.
Regards, P-THEMES.
Please join our Discord Lesson
Hi Porto,
You mean the name slug of the block of the template builder (velas-esotericas) is what I have to place in the content inner top of the category in wordpress? Please confirm. ( I made an example in yellow). https://candleart.es/topinner.JPGPD: In some categories I didn’t place the ” – ” and is visualizing good.
thanks,
Hello, @Joaquim_,
Yes you got it right, BTW, it automatically add ”-” in the slug name when there is the space in between the words.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto support,
De homepage of demo 28 is custom html
Can you provide an html of the demo 28 homepage where the blocks can be provided with their own images with hyperlink text?
See example: https://ibb.co/4Rj5gsr
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
Shop Demo 28 has been made using Elementor and WP Bakery page builders, you can use any one of them and import the demo on your site, then you can easily Customize the content, and images of the Demo pages with the particular page builder as per your requirements.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto support
In demo 28 the menu is not visible on mobile devices, how can we make it visible, or can you do this for us?
See screenshot: https://ibb.co/4Rj5gsr
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
The Menu is showing fine on the mobile version as well of Demo Shop 28 as, please refer to this screenshot: https://postimg.cc/xNddMqQ8
That header has been made using the header builder using which you can easily Customize the Desktop and Mobile Header separately as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/header-builder/ & https://www.portotheme.com/wordpress/porto/documentation/header-builder-using-page-builders/
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto support
In demo 28 there is no language or currency switcher like in demo 1, how can we add it, or can you do this for us?
Thanks in advance!
Hello, @kosterplatformen2023,
I hope this message finds you well. Thank you for expressing your interest in Porto WordPress.
We would like to bring to your attention that the language and currency switcher functionalities showcased on our demo sites are currently representative placeholders. To fully utilize the language and currency switcher features, it is recommended to integrate compatible plugins such as WPML or Polylang, along with WOOCS. These plugins are instrumental in enhancing the multilingual and multicurrency capabilities of the Porto WordPress theme.
For comprehensive guidance on setting up the language switcher and currency switcher functionalities, we invite you to consult our theme documentation. The detailed instructions can be found at the following link: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/.
Should you have any further inquiries or require assistance, please do not hesitate to reach out to our dedicated support team. We are committed to ensuring a seamless experience as you explore the capabilities of Porto WordPress.
Thank you once again for your interest in our theme. We look forward to assisting you in maximizing its potential to suit your needs.
Regards, P-THEMES.
Please join our Discord Lesson
Can you please reset my purchase code?
Hello, @TestCandidate,
I trust this message finds you well. We are committed to providing you with the best possible support and ensuring the smooth operation of our products and services.
In order to assist you effectively, we kindly request your cooperation in providing the initial eight digits of your purchase code. This information will enable us to efficiently locate your purchase within our database. Once retrieved, we will proceed to thoroughly verify the details and subsequently initiate the necessary reset process on your behalf.
Thank you for your prompt attention to this matter. We greatly value your trust in our products and services and look forward to ensuring a swift resolution.
Regards, P-THEMES.
Please join our Discord Lesson
Hello Porto,
Please how to translate the footer sentences and links I have? (under the black background)
Example. Who we are … ?
https://candleartesoteric.com/thanks, Joaquín
Hello, @Joaquim_,
I hope this message finds you well. We appreciate your continued partnership with us and your dedication to providing a seamless user experience on your website.
We would like to draw your attention to the footer section of your website, which is powered by Widgets. To ensure a consistent multilingual experience for your diverse audience, we kindly request you to review and translate the content within the Widgets into different languages.
Here’s a simple guide to assist you in this process:
Navigate to your WordPress dashboard.
Proceed to "Appearance" in the left-hand menu.
Select "Widgets."
Locate and access "Footer Widget 1, 2, 3, 4" and "Footer Bottom."
Within these sections, you'll find the content that requires translation. Please make the necessary adjustments to ensure accurate and coherent translation of the strings.Should you require any guidance or encounter any challenges during this process, our dedicated support team is available to provide assistance. Alternatively, if you wish to expedite this process, you can share your WordPress Admin URL and Credentials with us via our support system. This will allow us to directly access your site, review the Widgets, and ensure seamless translation.
We value your commitment to enhancing the user experience on your website, and we are here to support you every step of the way. Please feel free to reach out to us with any questions or concerns you may have.
Thank you for your attention to this matter.
Regards, P-THEMES.
Please join our Discord Lesson
