39342 comments found.
Hello Avada
I am getting an error in the structured data with syntax errors detected. Parsing error: Missing “}” or object member name.
This is on line 346 {
Can you please check this out and fix it please. I am getting the error when going to the search console. Not too sure how detrimental this is for my site?
Thank you
ps i have a screen snapshot but cannot upload it here.
Hello @Steven66
This is something that needs our team to take a closer look into your site, it’s not replicable on our end so I am afraid we can not provide any support here.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi guys!
To start with thank you so much for this great theme!
I found one issue which is maybe not big of a deal but still took some time to fix.
When you select slider fallback image, then this will show on mobile. But when you remove that image, the slider is not showing anymore and css has settings for disabling the slider.
Temporary fix: /* temporary fix for avada */ @media only screen and (max-width: 1000px) { #sliders-container { display: block!important; } }
Many thanks, if you could fix that that would be awesome.
Kind Regards J
Hi nanetorg,
Such a workaround shouldn’t be needed.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you to check this further for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hello ,
why I am showing this message :
Your theme (Avada Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello @webmoud
That simply means you are using a child theme that is using outdated files for WooCommerce, you may have customised some of the default woo templates, switching to the parent Avada theme should remove that notification for you, also please get in touch with the person who worked on your child theme to get the child theme files updated.
If you need any further assistance with this, please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I have a problem with a library megamenu. I do it like the video tutorial but it doesn’t work… What can I do? thank you
Hello @MundoRed
Please make sure that if you are using our new mega menu builder, you also have a custom header created, the mega menu created using our mega menu builder can not be assigned to the legacy headers.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I have a registered version of Avada, V7.8.1. I have 90 prebuilt websites available instead of 97. How do I get the latest prebuilt websites available to me?
Hi,
Please update to the latest v7.11.2 to get access to all prebuilts.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Why do you need access to download all my purchased items to activate the theme and generate a token? wouldn’t verify purchases you’ve made suffice?
Hi
In the new versions of Avada, you only need to make use of the purchase code. Please do ensure you are on the latest version of Avada. You can update via FTP if needed. Please do refer the link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you for your prompt response!
Hi
Happy to help
Thank you, Shaminder
Hi Team Can is Avada Programmer Demo ready for Woocommerce also ?
Hi,
Definitely. You can use WooCommerce with any of our prebuilt sites to sell products/services.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Please update the social icon associated with Twitter to the newly rebranded X.com as soon as possible. Thanks
Hi,
We’ll for sure update that in our upcoming update as this was already requested in the past.
Thank you. – Abbas
I am updating an old website and now my token key doesn’t work since it was switched to using the purchase code instead. I am also unable to update to the new 7.3 in order to use my purchase code instead. Now, my website is stuck on 7.2 and no longer registered. I need help asap, this is ridiculous.
I also do not have tech support since it has expired, but I should not have to purchase support for this issue. I purchased the product and because Avada changed how to register the product, I am not without the theme I paid for.
Hello @Philfree37
Thank you for your message, the solution to this problem is already provided in our documentation section, what you will need to do is simply use our alternate manual update method where you will be installing Avada via WordPress by removing older theme’s files first, you can read in details about how the whole process works here => https://avada.com/documentation/how-to-update-the-avada-website-builder/#toc_Manual_Update_Methods
Thanks
-Ammar
Hello. I am using the videographer website. How can I make use of the “Services” section. What kind of post type is this? It wasn’t included
Talking about this post-type https://avada.website/videographer/services/film-production/thank you
Hello @Conidis
What you see is simply a portfolio post type and the reason you see it different on single post page is because we are using a custom single portfolio layout for each portfolio item there, also you should definitely get it imported as far as you have the required Avada Core plugin and Avada Builder plugin enabled during import and had selected the full import.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Yes, now it makes sense. Fixed it already. Thank you so much
We’re glad to assist. 
Hello, with avada forms is possible to receive the URL of the page who customer filled the form? If yes, how can we do that?
Hello @VHFP
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi. Recently i imported “bed and breakfast” prebuilt theme. full import. Then all working fine. But if i went to Avada Options page and just click “Save” (even without any change), all breaking. Prebuilt page style, fonts, header style, footer widgets etc, all breaking. If i uninstall and reinstall prebuilt, its fixing. But after i click “Save” in Avada Options, breaks again. Also, there is strange things happened after that issue. Widget setting is gone in Appearances. Before that issue, it was there. Thanks
Hello @SimsekGrupAS
It appears that on saving the global options your settings are being reset which should definitely not be happening at all, however this will require our team to take a closer look into this further, we suggest you to please open a support ticket with our team including all your website details and we will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there. I got an alert box which I didn’t add below the order button. How can I remove it? I didn’t find it. I use the Stripe payment button.
Without admin login: https://prnt.sc/XjhUkonPM7o8
I didn’t see the alert box when I tried to edit the page. Here is the screenshot: https://prnt.sc/tUlrq8hUyd5M
My support time has expired. How can I get the support now?
Hi,
Please see that you’re on the latest Avada version and if the issue persists, test without the child theme / disable all extra 3rd party plugins to see if one of those is causing this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible. Active support is needed for hands on support though.
Click Here To Get Avada Support
Thank you. – Abbas
Hello mates, on “Events” appears like this: https://ibb.co/p0fb918
This only happen in Events. Pages, Articles everything fine.
How can i solve this?
Thank you!
Hi,
To enable Avada Builder for the Events Post type, please see that its checked/ticker under The Avada Builder Settings page. These settings are under the “Options” menu’s dropdown e.g. if you go to WP dashboard -> Avada -> Options page. Then hover over Options at the top, it’ll show a dropdown – from there you can go to the Builder Options as shown below:
screenshot: https://share.getcloudapp.com/rRu7nEnY video: https://share.getcloudapp.com/d5uyNnZ7
Thank you. – Abbas
Hello thank you so much!
You are most welcome
Hi guys,
is there a quick solution to putting an Avada form into a toggle box without it opening and closing the toggle every time you click on one of the form’s boxes?
Hello @tribecaMediaUK
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hello @Orchid2023
Avada is compatible with WooCommerce plugin, in terms of Big Commerce, we have not officially tested it yet so can not provide any recommendation at the moment, we suggest you to get in touch with the plugin author(s) about compatibility further.
Thanks
-Ammar
Hey I just downloaded the Avada theme builder but each time I try to add a new time to my Wordpress it tells me ‘the link has been expired’. I have been trying for 2 days but nothing seems working. In the past we also used Avada for our website but we are now building a new one on a local platform. I’m currently using WordPress 6.3. What can I do? Can you please help me with this?
Hi,
Please see that your Max Upload Size for the WordPress install is at least 10MB and that you’re trying to upload the installable WordPress zip file only – not the entire package.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will sort this out for you.
Click Here To Get Avada Support
Thank you. – Abbas
Im having issues with images showing up in weird formatting. For example using the bed and breakfast theme, the 1/2 width columns display all preloaded images perfectly in full width when applying them, however ANY image i upload the content is blurry, and compressed and does not display in full width no matter what settings i change. Can you please help with this.
Hello @Chriswestenhouser
We have a very detailed article regarding this here => https://avada.com/documentation/image-format-and-size-guide/#toc_Attachment_Display_Settings
However if you still need further assistance with this, please open a support ticket with our team as you already have a valid support with us.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello!!! I just bought a license and the Live Editor is not working! I open a page to edit it and it comes out the loading icon for too long, it doesn’t load.
I’m new to using it and it’s very complicated 
Hi there
So that we can assist you and because you have active support, please register your My Avada account as explained here > https://avada.com/documentation/how-to-register-for-my-avada/
Thereafter, please submit your support ticket here > https://my.avada.com/submit-a-ticket/ – and a member of our team will gladly assist you.
Thank you, MB
Hi, I have a problem. My posts page is a custom page with my design. But when I open it, it keeps showing me another posts page. It does not detect my posts page. Please help!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
