8598 comments found.
i am using vertical menu. is it possible to use a background image for the Nav bar?
Hello shats44,
there is no way to do this directly from the Uncode options, but you could of course use a custom CSS snippet. I recommend that you open a ticket in our help centre https://support.undsgn.com/hc with the URL of your site and your login details so that we can provide you with support privately. All the best 
Done. opened the ticket and shared login details.
Hi shats44! Thanks for the confirmation we see that you created it right now, a support representative will get back to you soon.
Hello! Does anyone know how to change the URL of #main-logo to something other than the WP installation folder?
Hi Bryant_Design! There is certainly no Uncode feature that does this because it’s a WordPress default, you can try searching online I see there are various tricks suggested, it seems to me there are also some free plugins you could try.
Thank you!
Hi Bryant_Design, and thank you for the confirmation even if this is not a native option of Uncode! 
Hi,
I want to change the use of the license from the old domain to the new domain, I have deregistered the old domain but still can’t register it on the new domain.
Please help with a solution. Thank You.
Hi mahesamadya! Next to the error message you probably have there are instructions on how to request help for this… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Okay, I email you just now. Thank you very much.
You welcome!
I sent you an e-mail but my problem is still not resolved
Hi gizaycambel! Please check your inbox, we replied just 1 minute after we received your message: https://undsgn.d.pr/i/1tHpoE
Hi there,
I am new to UNCODE, but have much experience in WP Bakery Page Builder and modified WP Bakery Page Buikders like in Salient Theme f.e
I am missing the option to disable rows or I am not able to find it. Is there any possibility to disable a row?
Hi ImediaMP! What you mean with disable a Row? You need to hide it? In case you can find the option in the responsive settings, ex: https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=9
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I’ve been using Uncode for a while now, but after your latest update the Secondary Featured image no longer works as it did and our existing masonry module is not usable anymore. And I cannot find any new usage instructions. Is a fix coming or should I consider a different layout? Our setup was similar to this one https://undsgn.com/uncode/homepages/portfolio-agency/?style=overlay
Hi p3digitalservices! What version of Uncode are you using?
Theme version 2.8.4 Child Theme Uncode Child – 1.0.0
and wp 6.3
Hi p3digitalservices! Please share the link to your page since we are not able to replicate this on our installations.
sure here it is https://sparqos.com/partners/
Hi p3digitalservices! Can you please try to paste this code?
.tmb .t-entry-visual .t-secondary-background-cover + .t-background-cover {
top: 0;
}
done. It does something, but not as it was. Now the logos are visible, but those are marked as secondary images. The primary featured ones are those that now show on hover
Before the update, both the Featured and the Seconday were displayed overlayed at once, which was perfect for us. And just the zoom on hover animation
Hi, from what I see from the Code you changed something, you need to hide the Overlay, plus add also this code:
.tmb .t-entry-visual .dummy.secondary-dummy-image, .tmb .t-entry-visual .t-secondary-background-cover {
opacity: 1;
}If I understand correctly you need this: https://undsgn.d.pr/v/8iwfTy
Yes, almost this! Except that now the overlay is not showing anymore, although the code seems to be there
Yes but here there also your custom codes…
Try to use this:
.tmb .t-entry-visual .t-entry-visual-overlay {
z-index: 3;
}
Yes this is it! Perfect, thank you very much!
Thank you for the confirmation!
Hello, I was wondering – Is there any control on how many categories/sub-category are shown when using the post modules for products? Can we show only the subcategory of the product? I ask because now when I use the category element I get both the category and sub-category on same lime. Sometimes they get reversed (don’t know exactlly why). I mean the category badge that is used on the product/post module. I look in the documentation or inside the hooks page but I didn’t see anything about this. If this is a custom thing just let me know. Thank you for your time.
Hi Maxim1985! We are sorry but it’s really not easy to understand… do you mean in the Ajax Filters? Can you please at least link a screenshot to understand the scenario? If you refer to the Ajax Filters you can use this option: https://undsgn.d.pr/i/lCQAul
Ok, so I’m talking about a grid generated using the Posts Module. I select the Category Element to be used on top of the Products. I’m looking over all the demos and I cannot find a shop with this option used. But It’s the same as the blog here – https://undsgn.com/uncode/homepages/blog-masonry/. The category badges on the posts – I just use theme on products. Hope now it’s a little bit more clear. Thank you.
Hi Maxim1985! Ok makes sense but there is not an option to set only Parent or Child Categories and it’s not something we can suggest some quick CSS.
Yes, I was already thinking this but I wanted to ask. Thank you for your time and your quick replies as always.
Thank you for the confirmation, even if we cannot always help!
How to add a slider at the top of a post.
I thought I found it adding the content block to the top of the post but it’s not working now. It did before on earlier posts.
Hi ChecMark! It’s really not easy to understand without access also because Smart Slider 3 is not one of our plugins. Having the link to your page has little help because in case a screenshot of the backend would have been more important. Anyway, I think this plugin gives you a shortcode. You can then use this shortcode in a text form and the plugin should print the slider.
Thank you for responding. I am more than happy to grant you access. I can also send you screenshots of where it is working and where it is not if you tell me how to do that. Something has changed with the theme because it worked perfectly before.
Hi ChecMark! we think it is not related to the theme update otherwise you would see hundreds, indeed thousands of similar posts from other users here because the headers would not work for any of the users. Anyway, if you need private support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thank you. Of all my sites this is the only one I use this theme for. I can’t afford the forty plus dollars to renew my support so I’ll change my theme to the one I use the most and have no issues with and get great support with as well. Cheers.
Hi ChecMark! If you have an odd issue no other users is reporting we need to understand what is wrong on your installation. Private support can only be offered through Help Center, otherwise Envato’s Policy of support expiration would be meaningless and all users with expired support would demand free support at this point.
I understand completely. I paid for my multisite license for divi and that includes great support, but there is also an outstanding community that offers free support. I’ve had this personal site for twenty years and used various themes, Avada prior to this one, but then they suddenly wanted eighty bucks a year for each of my seventeen sites, so that ended that.
Hi ChecMark! Try to ask other users on our Facebook Group, there is a good community of Uncode users there too: https://www.facebook.com/groups/uncode
Yes, I went there first but it wanted my purchase code and my support has expired so I couldn’t go any further.
Facebook Group? I think you refer to the official Support…
Yes I understand but who asked you for the Purchase Code to join the Facebook group?
That was the first thing they asked.
Hi ChecMark! It seems to me that there is some confusion because the Facebook Group doesn’t require that your support is not expired… You linked me to a page, but this is the documentation, you have to access the Group from here: https://undsgn.d.pr/v/KWZaUv
Thanks. I’ve posted there now.
Hi ChecMark! Alright, I hope some of the users will respond to you, please note that the Facebook Group is not followed by our team, but is a group of Uncode users for Uncode users. So there is no guarantee of support as in our official support.
Hi ! Is Uncode ready for Wordpress 6.3?
Hi mobiusinfographie! Yes confirmed, it’s already tested.
Great ! Thanks !
You welcome!
Good day, is it possible to use image as background? ive tried to add image but background shows white.
Hi shats44! Our demos are full of background images, basically, all layouts have a background image, unfortunately, just in words, we cannot understand your problem.
As suggested, if something is wrong for you and if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Do we have a product page template for single or variable products? I am having a hard time figuring this out as I see woocommerce pages in the demos, but none for these particular pages. Thanks
Hello imburne, if you mean layout to import through the demo importer, yes, of course: https://undsgn.d.pr/i/aWlLhV + https://undsgn.d.pr/i/zvdmdK Or do you mean something else?
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi Uncode
I bought Uncode some time ago (and love it), but i have a little problem.
How can I filter a Portfolio wireframe, so it only show one specific category of portfolio items?
I already added a tag/category to the portfolios that needs to be shown in the wireframe, but it shows all portfolio items created.
Hope you can help med with this (properly) easy fix.
Best regards
Martin
Hi Madebyries! You need to use the Taxonomies field as noted in the options, since in WordPress a taxonomy is the category of a custom Post Type (like Products or Portfolio): https://undsgn.d.pr/i/sCtZOo
Hello Undsgn team,
I am trying to submit a ticket through https://support.undsgn.com/ but am unable to move beyond the Sign In, even after Consenting to connect to Envato and Approving the application access.
How can I reach support? Thank for your help.
Hi mojojojo360! From what we can see your support period is expired. When you buy a theme on Envato Market you have 6 or 12 months of support included. After this period your support expires and you can no longer access private support services and in case you have to renew it.
Hi, I installed this theme at one of my website long time ago, that website is closed from a long time and now I want to install this again to my new website – But it said that the theme is already in use. But it is not in use and it is not installed anywhere. Could you please reset your records so I can install this theme? Thanks
Hi Sebs27! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
ok. Thanks
Hi Sebs27! We think you send the email but you forgot to include the License Code as suggested above.
ive installed demo content but my nav background is white. how do i get it black like in the demo? i am using Blog Author demo
Hi shats44! Probably you didn’t also import the Theme Options, otherwise, the Menu is Transparent by default. Here you have an article and video tutorial about the Menu not Transparent: https://support.undsgn.com/hc/en-us/articles/213459689
Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
how do i add new authors? tried adding users and changing to Author but cant see them on the Author Profile Settings.
Hi shats44! I confirm that unless I miss something obvious this is the method of creating new authors. If something is wrong for you and if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I can’t seem to find where to increase the space between navigation items. I’m looking to make the space bigger between Home, About etc…
Could you point me to where to increase this? Thank you…
Hi dbarnes27! Probably this is an option we are missing, you can use a code like this:
@media (min-width: 960px){
.menu-smart > li > a {
padding: 0px 27px;
}
}
Great thanks. 
Thank you for the confirmation!
A presale question.. is it possible to give a post or a portfolio item an external link. I like to display my portfolio as normal on the front end but when a user clicks on an item it leads to another website.
Hi walliconsulting! You should simply use a Media Gallery for this, here is an example: https://undsgn.com/uncode/showcase
PS – External links can be assigned with via Single Block tab: https://support.undsgn.com/hc/en-us/articles/213456869
Hi, Suddenly the Lightbox option from the MediaGallery element stopped working on my website. Here’s the URL of the website: https://aligstudios.com/portfolio/weddings/
It works when am logged in as Admin.
Would appreciate your help in to fix this.
Hello, you have a javascript error due to a script that doesn’t come from the theme: https://undsgn.d.pr/i/lDHyYG + https://undsgn.d.pr/i/rDN6QB Please, fix it and check if the problem persists. Best 
BTW: this article could help you to fix jQuery conflicts https://api.jquery.com/jquery.noConflict/
I removed the highlighted code completely to see if it works but still its not working.
Hi crea8iveart! Probably it’s cache related, from here it works as it should: https://undsgn.d.pr/v/4Gg3ih
Hi, Thank you for your message. Why it’s working for 1 page and not for other pages? Can you please check PORTRAITS and EVENTS page?
Hi crea8iveart! From what we can see there are JavaScript errors that points to this code that is NOT native of Uncode. It seems like you have some plugins or extra scripts that create another lightbox: https://undsgn.d.pr/i/ndR9CQ
I removed this code/plugin as well, Sir. Still it’s same. Appreciate your help.
There are always extra codes that produce JavaScript errors, please remove ALL extra stuff that is not native of Uncode: https://undsgn.d.pr/i/xE678m
Removed this plugin as well. Still same
Also, does this mean we can’t use any plugin?
Hi crea8iveart! No one said you can’t use any plugins; there are Uncode users with 50 plugins, but if you have a problem, disable them all as suggested to figure out who is generating the problem. Otherwise, we have to access the installation ourselves but for that, you need to open a private ticket: https://support.undsgn.com/hc
After all if this was an Uncode problem you would see hundreds of similar tickets here, but this does not seem to be the case.
Again extra plugin: https://undsgn.d.pr/i/vb5xWx
I totally agree. It’s not the issue with Uncode theme. Just trying to figure out the issue and fix it.
Disabled most of the plugins to see where’s the issue.
The Lightbox is working on this page now → https://aligstudios.com/portfolio/events/
But not on other pages. E.g. Portraits and Weddings https://aligstudios.com/portfolio/portraits/ https://aligstudios.com/portfolio/weddings/Hi! Pleae disable all of them to understand the problem or open a ticket we cannot help better from here. This is what we see, again extra plugin: https://undsgn.d.pr/i/vb5xWx
It seems you are getting irritated now … when you can see with the same extra plugin, it’s working on 1 page but not on the other page.
Maybe you didn’t read my message completely.
Lightbox is working on 1 page but not on other pages mentioned.
Hi, we understand the problem, but unfortunately without being able to test via FTP we cannot tell from here what the cause might be. No one else has reported such a problem and we have no clue to fix it, sorry. I would advise you to do a few more tests to get more examples and clues: if you create a new page with a new gallery, does the lightbox work? If you try using Dynamic Srcset instead of Adaptive Image, does anything change? https://undsgn.d.pr/i/86OCdw Best 
Hello, today I installed the UNDSGN theme and when I load images (not very heavy) to some pages I can’t see them, they don’t appear. Especially the carousel. Here the example www.raphanook.com Thanks for the answer…
Hi raphanook and sorry for the delay during the weekend! It seems that from here I think we see all the images: https://undsgn.d.pr/v/Q1CIFN
Anyway, please try to use the new Dynamic Srcset method that performs better compared to the old Adaptive Images: https://support.undsgn.com/hc/en-us/articles/4403183673873
If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc