I don’t want to play since last frame played. I can see this settings but what I want is to have the poster back after playing the video. It can be done in “Posts” module but I can’t find how to do this with single media.

Another thing wich can be interesting is to have the poster image when press pause. Regards.

Hi, could you please share an image of the option in the Post module you’re talking about? Or do you have a URL with an example, I’m not sure to understand your explanation, many apologies.

About suggestions, you’re free to submit them here: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests We evaluate the suggestions before each major update.
Best

Hello byronallenbrown!
Please send a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn We’ll get back to you as soon as possible. Best

Hi! Where you see that we don’t allow users with expired support to write a public message? This wall is managed by Envato and as you can see all user (both with valid both with expired support) can write a message as you did. Anyway, you are wrong, even if a License is not in use you cannot use again for a new project, in fact, according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture. In a few words, this license is associated with the domain which was registered, and in this domain only it can be used if necessary whenever you want. Please note that these terms do not apply only to Uncode but to all themes available on the Envato Market. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests. If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button, so that Envato support can confirm our report: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

Hi! No, it’s not a bug, but you’re right, SVG are not treated as regular images in several since they have a different markup, so their output can also be different from JPGs, PNGs etc, and wrapping them in a link can cause some layout issues. We’re working on a possible solution to enable links on SVG through a filter, but we’re still in alpha, sorry. For now, I can only recommend using PNGs. Best

Hi Glosoft and thank you for interest!
you can use it if needed but our demos are not based on Elementor, so don’t expect to be able to recreate the cool stuff you see on our demos: https://undsgn.com/uncode/frontend-editor/

Hello shats44,
there is no way to do this directly from the Uncode options, but you could of course use a custom CSS snippet. I recommend that you open a ticket in our help centre https://support.undsgn.com/hc with the URL of your site and your login details so that we can provide you with support privately. All the best

Done. opened the ticket and shared login details.

Hi shats44! Thanks for the confirmation we see that you created it right now, a support representative will get back to you soon.

Hi Bryant_Design! There is certainly no Uncode feature that does this because it’s a WordPress default, you can try searching online I see there are various tricks suggested, it seems to me there are also some free plugins you could try.

Thank you!

Hi Bryant_Design, and thank you for the confirmation even if this is not a native option of Uncode!

Hi mahesamadya! Next to the error message you probably have there are instructions on how to request help for this… Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Okay, I email you just now. Thank you very much.

You welcome!

Hi gizaycambel! Please check your inbox, we replied just 1 minute after we received your message: https://undsgn.d.pr/i/1tHpoE

Hi ImediaMP! What you mean with disable a Row? You need to hide it? In case you can find the option in the responsive settings, ex: https://support.undsgn.com/hc/en-us/articles/214003585#&gid=1&pid=9
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Yes but here there also your custom codes…
Try to use this:

.tmb .t-entry-visual .t-entry-visual-overlay {
    z-index: 3;
}

Yes this is it! Perfect, thank you very much!

Thank you for the confirmation!

Hi Maxim1985! Ok makes sense but there is not an option to set only Parent or Child Categories and it’s not something we can suggest some quick CSS.

Yes, I was already thinking this but I wanted to ask. Thank you for your time and your quick replies as always.

Thank you for the confirmation, even if we cannot always help!

Hi ChecMark! It seems to me that there is some confusion because the Facebook Group doesn’t require that your support is not expired… You linked me to a page, but this is the documentation, you have to access the Group from here: https://undsgn.d.pr/v/KWZaUv

Thanks. I’ve posted there now.

Hi ChecMark! Alright, I hope some of the users will respond to you, please note that the Facebook Group is not followed by our team, but is a group of Uncode users for Uncode users. So there is no guarantee of support as in our official support.

Hi mobiusinfographie! Yes confirmed, it’s already tested.

Great ! Thanks !

You welcome!

Hi shats44! Our demos are full of background images, basically, all layouts have a background image, unfortunately, just in words, we cannot understand your problem.
As suggested, if something is wrong for you and if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hello imburne, if you mean layout to import through the demo importer, yes, of course: https://undsgn.d.pr/i/aWlLhV + https://undsgn.d.pr/i/zvdmdK Or do you mean something else?

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi Madebyries! You need to use the Taxonomies field as noted in the options, since in WordPress a taxonomy is the category of a custom Post Type (like Products or Portfolio): https://undsgn.d.pr/i/sCtZOo

Hi mojojojo360! From what we can see your support period is expired. When you buy a theme on Envato Market you have 6 or 12 months of support included. After this period your support expires and you can no longer access private support services and in case you have to renew it.

Hi Sebs27! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

ok. Thanks

Hi Sebs27! We think you send the email but you forgot to include the License Code as suggested above.

Hi shats44! Probably you didn’t also import the Theme Options, otherwise, the Menu is Transparent by default. Here you have an article and video tutorial about the Menu not Transparent: https://support.undsgn.com/hc/en-us/articles/213459689
Otherwise, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc