39268 comments found.
We are getting 2 ‘uncrawlable link’ errors in lighthouse. How to fix these? div.fusion-builder-row > div.fusion-layout-column > div.fusion-column-wrapper > a.fusion-one-page-text-link div.fusion-layout-column > div.fusion-column-wrapper > div.n2-ss-item-image-content > a.fusion-one-page-text-link
Hi
These are anchor links to a particular section in a page and they serve no SEO purpose. They can safely be ignored
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
thank you, client wants them removed or fixed. How can we do that? Support has expired but these may be theme related, so hoping you can help remove them thanks!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’ve purchased so many licenses for Avada that I’ve run out of email addresses for logins to use for Support tickets, so I’m hoping someone can answer this question. I pretty much develop exclusively with Avada (Fusion Builder is the best builder, period).
I’m using the Construction demo and it’s working great…except for the Image Carousel. I’ve added URLs to each logo image, but the links aren’t working. When you hover over each logo image you see that there’s a link, but it’s dead stick. I’ve checked the column that contains the widget, but there’s no link. Am I missing something, or is this a bug? Other than that, the carousel works fine.
Hello @annehweb
We are happy to hear that you like working with Avada 
Regarding your query, this could be because you have enabled Mouse Scroll option, when that is enabled the links will be disabled already, however if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
That did the trick! I’ll add that to my Avada notes. Thanks!
We’re glad to assist.
presale question. How to use avada with buddypress as a marketing agency site where the client could login and then logout, something like that to access to private groups after login and things like that, I could not see a demo like that, any help on this, is this possible or need a custom coding thing to achieve that?
Hello @kenetork
You can checkout our Avada Tech Forum demo that uses bbppress here => https://avada.website/forum/ however regarding the password protected pages, that will require you to actually use a membership plugin.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, I can’t get email verification for some reason. I imported the Avada health demo, its not showing the same font, 2) appointment form, where do I add my email ? Thank you
Hello @gur21
You will need to set them up inside the notification tab in the form options, however if you are not able to figure this out, please understand that you have a valid support with us and should be able to open a support ticket further.
Click Here to Get Avada Support
Thanks
-Ammar
Thank You Ammar, I am unable to open an support account. It says There was an error when attempting to register your account.
The email address is already in use.
Hello @gur21
I will send you an email on the account associated with this email, please get back to us there.
Thanks
-Ammar
Hello,
Can we add custom fields into the registration form, such gender, education etc?
Thank you.
Hi,
If you mean for account registrations on your WP installations, I believe you’d need to use a 3rd party plugin or custom code for that as that is not really Avada territory.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi, May I ask what level of WooCommerce is supported? Your Compatible With says 6.x.x
Hi,
The latest version of Avada (v7.11.2) is always compatible with the latest WooCommerce and WP versions. You can update/use the new WooCommerce version without issues.
If you see problems please let us know.
Thank you. – Abbas
Will you have a theme upgrade soon, to fix the Fusion Builder/Avada Builder plugin vulnerability to SQL Injection via an unknown parameter that was recently detected by some security plugins?
Hi,
The latest version of Avada 7.11.2 is a security update. Please install that to fix the issue you’re referring to.
https://avada.com/documentation/important-update-information/
If you see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have reviewed the link you provided. My theme is registered. My site’s Wordpress dashboard does not show any updates available under HOME > UPDATES. The 6 month support ended sometime ago. When there is a theme update available, I should be able to see it in my Wordpress dashboard (which I don’t see) and I should not be required to renew the support to submit a ticket.
In my current situation, am I able to create a support ticket via my account on https://my.avada.com/, without renewing support? If yes, kindly advise how to go about creating/submitting a ticket.
Hello @hydronichvac
In order to recieve the automatic update nag, you have to make sure of two things.
1. That your Avada is registered with a valid purchase code.
2. That you have default WP theme such as 2023 installed (not active).
This is also mentioned in our documentation post here => https://avada.com/documentation/how-to-get-notified-of-avada-updates/
Thanks
-Ammar
Hello, How can i block form submissions if the message field contains certain words? Thank you
Hi,
I’m afraid we don’t have an option to block submissions based on words. However you can add a recaptcha or honeypot element (honeypot field when filled by bots/spam etc will help auto reject the form submission as spam)
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thats great, thanks for your help
Not a problem.
Hi. I need some additional support. Unfortunately your theme looks nice but is not usable? I cannot simply change the title of a service page. I have asked you previously how to do this and it is still not clear. I am not paying a large some for support again just to do this basic function. Please tell me how I can get the theme to work, it is far too time-consuming and complicated. The titles of the service pages seem to have no way of being changed for each page?
I have found a workaround for this.
Hello @UkExpertDigital
We are glad to hear you have worked this out, regarding any other queries, we suggest you to please check our documentation once, the title could be coming from various places including custom layouts as well so needs to be changed there respectively.
Avada Documentation : https://avada.com/documentation/category/my-avada/
Thanks
-Ammar
Hi,
The Blog element has design settings. And inside there is a setting (Equal Heights). How I achieve this setting in Events element as well (of The Events Calendar plugin). Very often I need to display both elements at the same time on the same page. Each with 3 columns. The Blog looks nice аligned, but the Events – NOT.
Hello @Sense_Art_OOD
That is correct, the events element does not have an equal height options at the moment, however you can use post cards to create a more diverse events section if that is required which does support equal height, another option is to simlpy use custom CSS and force equal height using the min-height property.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Can this be used for many websites?
Hello @nandarusmanaskom
One Avada license can only be used for a single domain at a time, however if you plan on changing the domain in future, the license can then be reset and used again, you can read more about how the licensing in Avada works here => https://avada.com/documentation/avada-registration-and-licensing-faq/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Thanks for a great theme. I have multiple licenses and there are a couple of issues that always appear that Id like to bring to your attention:
1) Social icons in the footer keep re appearing after I ahve removed them saved – checked the site and they are gone. All of a sudden the default ones are back again. This occurs across all my sites.
2) Font color override in the text element/title element is ignored. Font size overrride works fine but not color, I have to go back and adjust this in the visual editor – which is fine but annoying if I want white text (then I can see the text in the editor). This is also something I come across often. Thank you
Hello @96320
We are happy to hear that you like Avada, regarding the reported issues, both of them are specific to your site it seems and our team will need to take a closer look into what is causing them, I notice you have an active support and will appreciate if you kindly open a support ticket with our team further so they can be resolved.
Click Here to Get Avada Support
Thanks
-Ammar
Hello @myclients
Updating your Avada site should not actually break it at all so this will definitely need to be checked and our team will need more context on from which version and how the update was done, we suggest you to kindly open a support ticket with our team further including all the details.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is there a way that if you have an Avada site, and I buy a new license, can I export specific Avada pages with the styles from one website and import it to the other Avada site?
Hi, Definitely. You can use a good migration plugin for that like Duplicator plugin.
That lets you export the entire site as a single file that you can upload and import with the same plugin on the second site.
Thank you. – Abbas
Hi, when attempting to save a page as a template, I get a white screen with day/time displayed top left. This is holding me up updating our site. What could be causing this please?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Previously, we could change the hover color in the main menu from the menu settings. Currently, I cannot change the background color when hovering over the menu. I’ve been looking for a solution for hours.
Hi
Please do refer our FAQ which does outline where this is located. Link here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello I hope everyone is doing well, I have bought the Avada template 5 years ago, when you were promoting that it will be used for three websites that I was generating codes to activate my three websites, after I had some personal and familiar issues I had to stop everything, but when I come back I saw that theme I purchased 5 years ago (which was valid for 3 separated website ) is only valid for one website at a time Now which is not what you were promoting on black Friday Sales back then , anyway I bought a newer license few days earlier and wanted to migrate one of my old website but I had some PHP compatibility issues, so I started everything from zero, Now I have two main issues that I wanted you to help me with, 1- Is it possible to make the cart button display what’s in the cart and show the number of items as in older version of Avada Woocommerce modern shop template ? if yes could you explain how or share a resource. 2- with the secondary top menu N*(501), I set the background-color to white, which it shows perfectly good on Avada builder, but when I visit the pages the background color is transparent, I made a newer layout with that menu for the second time but, unfortunately, when the web page is uploading it shows the background in white but when the page is done rendering the full page it is shown with transparent background.
Please If you think this is not the real place for this comment you can please transfer this comment to those who you think might help!
Thank you in advance.
Josephe
Hi Josephe
1) A single Avada license has always been valid for a single site. This has been the license policy ever since Avada has been sold on ThemeForest and there has never been any change to it. What has changed is the way the theme now registers (using the purchase code)
2) For your query, we would request you to please create a support ticket as you do have valid support. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The Events Calendar doesn’t work as expected. So it is overlaying by the footer. Tried multiple versions, but without success.
Wordpress: 6.3.1 Avada: 7.11.2 Events Calendar: 6.2.0.1
Screenshot of the overlaying footer: https://ibb.co/CKMN7fWHi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have loaded the Avada theme to update my theme and that worked fine. But when I go to switch to another website template it gives me this error:
Envato API did not respond. Either the purchase code is incorrect or the API is temporarily unavailable.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is the latest Avada version fully compatible with WP 6.3? I don’t see 6.3 listed under Software Version. TY
Hi,
Yes, the latest version of Avada is always compatible with the latest WP version so you can update without any issues. As with any software updates, we do recommend making a complete backup as a precaution though.
Thank you. – Abbas
