39342 comments found.
Hi Avada team, I have created an account with my purchase code, and I have set a hotmail email as email (I have already checked the spam folder), but the email does not arrive after 3 hours, can you please solve it or cancel the account so you can create another account with another email,
thank you
Hi Alexander,
I see a different email address specified for your support account.
I’ve sent you a message there, please check your email inbox @cfblasant.com and reply back to our message there.
If you still see issues and are not able to reply back, you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
NO, that is a company email and I no longer have access to it. I have created the account with another email, the one from this Envato account ale.....@hotmail.com
Hi Alexander,
I’ve sent an email address to your hotmail address guessing by your username here. However if you don’t see it, please reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
HI, I received it. but I have not received the confirmation email for the account I created, can you send it to me?
ok, it’s solved. Thanks 
You are most welcome 
Hello there,
we are using Avada on one of our websites, and one of the elements, User Register, suddenly stopped working. We had set it to redirect the user after successful registration, but this doesn’t work anymore, nor is a new user created. The page simply reloads as if nothing happened.
We are unsure of when this might have happened; we also checked our logs but nothing shows up.
Have there been any changes to the element in recent updates? Is it working properly on your end? Could there be something that you are aware of that might be causing the issue?
Thank you very much
Sociality
Hi,
Please see that you’re on the latest Avada 7.11.2 version and try without using the child theme to see if an older version / child theme is causing an issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues – we need to login and check your issue further, for that please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas,
Thank you very much for your prompt reply. We’re using the latest version of the theme.
The issue occurs on a live website so it’s a bit tricky to deactivate the child theme, but we’ll look into it.
If we don’t manage to find a solution, we’ll create a support ticket.
Thank you
Sociality
Hello There
Sure thing, we will be here for you
Thanks
Our Avada support ended 2 years ago. We have a serious bug that needs to be fixed now. I have tried to purchase new support, but when I click on renew support, I only get the option to buy a new Avada license. I don’t want a license though and just need to purchase support again. Please send me a link to a page where I can do that.
Hi,
Please see that you’re logged into your themeforest account where you initially purchased Avada and you will then see a button to renew support:
https://share.getcloudapp.com/4guRYRYW
https://avada.com/documentation/extending-and-renewing-envato-item-support/
If you still see issues please let us know.
Thank you. – Abbas
Hi. I responded about a locked license. Can i not get my license back?
Hello @jdice
We have not received any ticket from your end regarding the license specific query, however if you have a locked license then please contact us here regarding this => https://avada.com/faq-items/my-license-has-been-locked-what-does-this-mean-and-how-can-i-unlock-it/
Thanks
-Ammar
Hello ! After updating to WooCommerce 8.1.0, I’ve got Avada/woocommerce/checkout/thankyou.php outdated. Is there any Patch for this ?
Hi,
Our team is aware of the new WooCommerce update and will release a fix/patch for this as soon as possible.
Thank you. – Abbas
1. Can I add ads from other Ad networks and run them simultaneously besides Google adsense? Like Ezoic or Mediavine? Does it support video ads also?
2. Can I add Text to speech audio player button in single article? So if the readers want they can listen to article instead of reading.
3. Do I need to use separate plugin to speed up the performance score? If yes, please suggest, which works best with your theme.
4. Can I add border/strokes to the boxes/sections/buttons and related element as shown in the screenshot? Basically giving it a cartoon or comic style. https://www.awesomescreenshot.com/image/42749332?key=2f1ad4b594c629e519047432d48f3d33
5. Is there anyway to control how the post will show in the search result suggestion? Like if want to show pictures/faq/section along with the Title and Meta like the screenshot. https://www.awesomescreenshot.com/image/42750692?key=cfe9e2c2c3fa5d386edac61c5bde9da9
6. Is there any way, I can design the affiliate-style blog post, like showing ratings, comparison tables/chart, highlighted features, etc. https://tinyurl.com/29bampgt
7. Can I add quizes or poll?
Hello @ybh740582
Thank you for your comment, please find the response to each query below in same order.
1. Depends on how those ads are needed to be placed, Avada like any other WP theme does not interfere with the content, you can add content anywhere you want be it ads or any other.
2. This is an option already available in most browsers, however there is no specific text to speech element if that is what you are looking for, doing that will require you to create a custom button or look for a plugin that can provide such feature, however in terms of WCAG, Avada is compatible with it and you can read all about it here => https://avada.com/documentation/accessibility/
3. Avada has a performance wizard of its own which you can use to optimise the website depending on how many resources, elements and features you are currently using, also we have our own CSS and JS compilers for optimised delivery of resources, however using a cache plugin is always recommended to give it a further boost, more about this can be read here => https://avada.com/documentation/avada-optimization-guide/
4. Definitely you can, using our inbuilt element and also global options.
5. This is more of SEO setup, Avada has no control over it and its done by Google SERP itself, however Avada has its own OG tags and is also compatible with Yoast SEO for any advanced SEO needs.
6. With our custom post card element, you have the full control over creating your very own custom blog post layout, this combines with ACF Pro gives you unlimited abilities to setup a layout of your choice, more about Post Cards can be read here => https://avada.com/documentation/how-to-use-post-cards-in-avada/
7. This will require a 3rd party plugin that can generate quizzes and polls in this case, Avada does not have a native element for this right now.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, the avada form is a great feature. But, besides getting the from content trough e-mail I do not find where the content is stored in wordpress backend to have a overview or to export all data to excel how I can to with wpforms. (which I want to replace with avada forms)
Hi,
You can go to WP dashboard -> Avada -> From page and if any of your Avada Forms is set to save entries to the database and has saved entries – you will see a ‘view entries’ link in front of that form name. You will be able to export the entries for that page as well.
https://share.getcloudapp.com/6quwRRK4
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, thank you for your quick help. But seems that the form does not save to the database. I have 3 submissions, but 0 entries. And I cannot find any save option on the form page or in the settings.
Hello @waldemarker
This can happen if you don’t have proper field names added to the form fields, can you please make sure that you have field names added to your form fields in this case?
Thanks
-Ammar
Hi Ammar, thank you. I did not know that I have to recheck the form example files for field names. It did still not work and after a very long research I finally found the place where to ‘save in database’. A very hidden place. Now it works all and fine.
I am happy that Avada is going this way to integrate a own form in the theme. And I hope more that this will go beyond the basics (a bit more then CF7). For my actual project I am sorry that I need to say that I still need to use WPForms, the forms of Avada are too limited (no multiple pages, no summary page, less settings and entry control, no multiple upload files in 1 form only). But I hope thas this input for your devs could increase functionality. If a day you have all functions of WPForms Pro, this day I will buy my 7th licence of Avada, also just to have the better forms. Thank you for the help .
Hi Waldemarket,
We’re constantly adding new features to our different offerings including Avada Forms. The plugins you mentioned have been out for years and have added features overtime. We do offer multi step functionality in Avada form now so you can split each form in to multiple sections.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Abbas, thank you. I look forward to get new functions at Avada Form in the future.
You are most welcome
Hello, what version of PHP is supported by the template?
Thanks in advance
Hi,
Avada is compatible up to PHP 8.2
For detailed requirements please see: https://avada.com/documentation/requirements-for-avada/
Thank you. – Abbas
I want to setup new website but it says that it’s already attached with some site. I may have used my license for some site in past but that site is no longer live. I want to setup this on my new website… Please let me know how to do it.
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
I have purchased the license long time back, do we have to re-purchase it again to get new features or new themes ?
Hi,
Updates are free for life. So you can use that purchase code on an existing or new website (one installation per license) without issues.
To install Avada, please see our guide here:
https://avada.com/documentation/how-to-install-avada-via-wordpress/To get started with Avada, please see this doc page:
https://avada.com/documentation/avada-quick-start-guide/Thank you. – Abbas
Hi. I am having issues with the slider. First it wasn’t displaying unless I was logged in as admin and now it’s not displaying on mobile. I have left two support tickets but no reply.
Hello @leatherbarrow
We have responded to one of your ticket, the other one is already in the queue and will be responded in due time
Thanks
-Ammar
Hi, i accidentally bought this theme twice. I have this in my account already, can i ask for a refund for this?
Hello @nanopeter
Refunds are not processed via comnents section, please send us a support ticket following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I have a question, when i’m new to avada and im doing pretty well so far – however on my woocommerce shop & archive pages it displays an error wall of text that says the following rather than showing a widget =\ I would love to know how to fix this asap – thanks for your help <3
[fusion_widget type=”WC_Widget_Top_Rated_Products” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” fusion_display_title=”yes” fusion_border_size=”0″ fusion_border_style=”solid” wc_widget_top_rated_products__title=”Top rated products” wc_widget_top_rated_products__number=”3″ /][fusion_widget type=”WP_Widget_Categories” margin_top=”” margin_right=”” margin_bottom=”30px” margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” fusion_display_title=”yes” fusion_border_size=”0″ fusion_border_style=”solid” fusion_divider_color=”var(–awb-color2)” wp_widget_categories__dropdown=”off” wp_widget_categories__count=”off” wp_widget_categories__hierarchical=”off” /][fusion_widget type=”WC_Widget_Products” margin_top=”” margin_right=”” margin_bottom=”” margin_left=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” fusion_display_title=”yes” fusion_border_size=”0″ fusion_border_style=”solid” wc_widget_products__title=”On-Sale Products” wc_widget_products__number=”3″ wc_widget_products__orderby=”date” wc_widget_products__order=”desc” wc_widget_products__hide_free=”off” wc_widget_products__show_hidden=”off” wc_widget_products__show=”onsale” /]
Hello @greenangelxo
Glad to hear that you like working with Avada, regarding your query above, pleas make sure that you have all the elements enabled from Avada > Options > Builder Options tab, however if the issue persists please know that you have a valid support and should be able to open a support ticket with our team.
Click Here to Get Avada Support
Thanks
-Ammar
thanks so much, ill get on with that now! I have a few more questions so wanted to join for support but i’ve been waiting for email confirmation from 10 mins ago? tried to register again and now the codes been used..tried recover password and no user. shouldnt be difficult to spot same username as here! thanks
Hello @greenangelxo
I have sent you an email myself, please check your email associated with this account and respond to us there.
Thanks
-Ammar
I’m really sorry for this mess Ammar but the e-mails to that address for some reason are just not coming through, i know which you’re talking about im logged in now and just as the support forum no e-mail! if you could please change the extension to .gmail.com you will reach me!
Hello There
Alright, I will get back to you on the gmail address.
Thanks
-Ammar
Hello, I have a question. I bought a license thinking I will use it for my website www.thereach.ai However, I ended up using another theme. Now I want to build a new website using Avada, but I can’t register the theme to the new website. Any way I can reset the theme so I can actually use it?
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
We are getting 2 ‘uncrawlable link’ errors in lighthouse. How to fix these? div.fusion-builder-row > div.fusion-layout-column > div.fusion-column-wrapper > a.fusion-one-page-text-link div.fusion-layout-column > div.fusion-column-wrapper > div.n2-ss-item-image-content > a.fusion-one-page-text-link
Hi
These are anchor links to a particular section in a page and they serve no SEO purpose. They can safely be ignored
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
thank you, client wants them removed or fixed. How can we do that? Support has expired but these may be theme related, so hoping you can help remove them thanks!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’ve purchased so many licenses for Avada that I’ve run out of email addresses for logins to use for Support tickets, so I’m hoping someone can answer this question. I pretty much develop exclusively with Avada (Fusion Builder is the best builder, period).
I’m using the Construction demo and it’s working great…except for the Image Carousel. I’ve added URLs to each logo image, but the links aren’t working. When you hover over each logo image you see that there’s a link, but it’s dead stick. I’ve checked the column that contains the widget, but there’s no link. Am I missing something, or is this a bug? Other than that, the carousel works fine.
Hello @annehweb
We are happy to hear that you like working with Avada
Regarding your query, this could be because you have enabled Mouse Scroll option, when that is enabled the links will be disabled already, however if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
That did the trick! I’ll add that to my Avada notes. Thanks!
We’re glad to assist.
presale question. How to use avada with buddypress as a marketing agency site where the client could login and then logout, something like that to access to private groups after login and things like that, I could not see a demo like that, any help on this, is this possible or need a custom coding thing to achieve that?
Hello @kenetork
You can checkout our Avada Tech Forum demo that uses bbppress here => https://avada.website/forum/ however regarding the password protected pages, that will require you to actually use a membership plugin.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, I can’t get email verification for some reason. I imported the Avada health demo, its not showing the same font, 2) appointment form, where do I add my email ? Thank you
Hello @gur21
You will need to set them up inside the notification tab in the form options, however if you are not able to figure this out, please understand that you have a valid support with us and should be able to open a support ticket further.
Click Here to Get Avada Support
Thanks
-Ammar
Thank You Ammar, I am unable to open an support account. It says There was an error when attempting to register your account.
The email address is already in use.
Hello @gur21
I will send you an email on the account associated with this email, please get back to us there.
Thanks
-Ammar
Hello,
Can we add custom fields into the registration form, such gender, education etc?
Thank you.
Hi,
If you mean for account registrations on your WP installations, I believe you’d need to use a 3rd party plugin or custom code for that as that is not really Avada territory.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hi, May I ask what level of WooCommerce is supported? Your Compatible With says 6.x.x
Hi,
The latest version of Avada (v7.11.2) is always compatible with the latest WooCommerce and WP versions. You can update/use the new WooCommerce version without issues.
If you see problems please let us know.
Thank you. – Abbas
