777 comments found.
Great template but there is no option to remove the size guide and the custom tab once created from the listing, which means you have to create a new listing if product details change. Neither is there an option to create additional custom tabs from the listing and would be a good feature
Hello,
- there is no option to remove the size guide.
=> We have fixed this issue & it will be available in the next release.
- there is no option to remove the custom tab once created from the listing
=> If you want to remove the custom tab from the front, then just leave it blank (see screenshot) and it will not appear.
- create additional custom tabs from the listing and would be a good feature
=> Currently, we have provided only one custom tab option.
Hope this information will resolve your query.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that we can guide you in a more organized way.
Thanks, Hinal, Potenza Team – https://www.potenzaglobalsolutions.com/
I already activated it on test domains Now it gives an error The installations count has been reached to the allowed limit.
It is safe to delete the previous domains for the license
Hello,
Yes, it will be safe. But please create a pre-purchase support ticket on https://potezasupport.ticksy.com and share your purchase code details so that our concerned team can check and guide you with the previous installations.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hello. I know support has expired. I have one license for one domain. The old domains stopped working a long time ago, and removed, I created a new domain. Can I transfer the license to it?New domain https://platformcompanyclub.ru/
I ask for help
Hello,
Please create a pre-purchase support ticket on https://potezasupport.ticksy.com and share your purchase code and previous usage details so that our concerned team can check and guide you.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hi, I can’t create a support ticket, my license has expired. Why should I buy a new license when I have one site. The domain on which the license was located no longer exists. Is it possible to remove the old license and transfer it to a new domain. I can’t create a ticket.
Hello,
You may use the license as long as the license policy is not violated. And we didn’t ask to buy a new license but asked to create a pre-purchase ticket. And, if your support is expired, please extend the support.
Thanks, Dinesh, Potenza Team – https://www.potenzaglobalsolutions.com/
Hi,
We are using your theme since last few years. we have 3 licence and theme was amazing. But after recent update major error happens. Social login google not working as per expected. we provided key and secret and we are not getting google login instead
registration closed error showing
Google login throwing error…
My support period is over so that i cant put ticket. But i posted pre sale ticket which is rejected by your team. What i need to do for this error.
Hello,
We will investigate the issue you pointed out, and if there is any issue, we will fix it and release the update soon.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
We checked the social login, and it’s working fine. We posted a screencast in your ticket (#3440516).
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, please check #3440516 i put my concern in it with all detail
Hello,
We already replied to your ticket (#3440516).
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I’m getting these erros when setting up WooCommerce ciyashop/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0,ciyashop/woocommerce/cart/mini-cart.php version 7.8.0 is out of date. The core version is 7.9.0, I’m getting this as a
Hello,
It seems you are using an older version of the theme. Outdated WooCommerce templates in the theme have been updated to version 7.9.0. Please check the version 4.12.2 changelog.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
How can I update the theme without loosing everything ?
Hello,
Please refer to the below document for detailed information about theme updates.
https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=theme-update
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Just need a quick answer: I clicked to update: You have version 4.12.1 installed. Update to 4.12.2… and received the following message: Download failed. A valid URL was not provided….... So I am not updating at this time, but want to know if your update server is down? Thanks, always. Love the theme!
Hello,
When are you getting this error message? You can update the theme with the below methods.
If you get that error when updating bundle plugins, please reactivate the purchase code and try again.
If the issue persists, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Through WordPress Admin Panel. I have this error: GET thewebsite.com/wp-content/themes/ciyashop/js/cookie.min.js?ver=2.1.4 net::ERR_ABORTED 404 (Not Found) That file does not exist in that location, I checked. BUT, that file is located in js/library/ with all of the other JS files. Shall I move / copy the cookie.min.js FROM library TO the js root?
Hello,
In the later versions, the JS files were moved to their specific folders, and the code has been updated accordingly. It seems there is a cache on your server. So, please check again after clearing the server-side cache, WordPress cache, and browser cache.
Hope this will resolve your query. If the issue persists, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello is the theme multisite capable?
Hello,
Yes, but usage must comply with the Themeforest license policy.
If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query, so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
But I did not find it on Default Content from Theme Setup Wizard.
Hello,
You can find it in the Sample Data. For this, go to Theme Options > Sample Data > Import Additional Pages and search for “Home Category” (see screenshot).
If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the query, so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
a simple task is not available in theme options i wanted to make the shop icon and account icon available on top of the menu of mobile version and its not possible, any solutions??
Hello,
A Cart icon is available in the header settings, and the My Account link is available in the top-bar settings. Moreover, the theme has a Header Builder feature, with which you can design desktop and mobile headers as per your requirements. Please refer to the below document for more information about Header Builder.
https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=header-builder
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your screenshots and references so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello, my client bought this theme and I used it on his website. I can provide link and purchase code …etc .. I always update the theme from the website dashboard but lately my client website crashes when I update the psg core plugin. The only plugin still working is 5.0.6 … After that version, my website just crashes, all the plugins are updated fine but the moment I update psg core, I got critical error and my only solution is to return to psg core 5.0.6 https://imgur.com/a/0WIdDCo
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about the error you are getting when you are updating or after updating the plugin with screenshots of the error and error log so that we can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
its not detecting parent theme when i try to install child theme
Hello,
Please check and ensure that the parent theme name (Template) is correctly mentioned in the child theme as per the document below.
https://developer.wordpress.org/themes/advanced-topics/child-themes/
Hope this will help you to resolve your query. If the issue persists, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
theme upload and its working issue with child theme its saying parrent theme missing that issue coming after update theme
i fixed it i think new update creating theme directory issue please check your end as well
Hello,
As per your screenshot it seems like either theme bundle (downloaded from Themeforest) is uploaded or parent theme folder name is changed from ciyashop to something else.
i fixed it
=> Can you please let us what change you made to fix the issue?
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, we can use https://woocommerce.com/document/woocommerce-rest-api/ with this theme to build a mobile app ?
Hello,
The WooCommerce Rest API is publicly available to use for any purpose. And if any API or any option/feature in any API is not available as per your requirements, then you have to do customization for that. You can refer to our other products (links given below) with similar features. Maybe you can get some help with your requirements.
- https://ciyashop.potenzaglobalsolutions.com/app/
- https://codecanyon.net/item/ciyashop-native-android-application-based-on-woocommerce/22375882
- https://codecanyon.net/item/ciyashop-native-ios-application-based-on-woocommerce/22375994
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Thanks Dinesh, last question please – is the native android & ios app are WebView apps?
Hello,
As the name suggests, both apps are native apps. The checkout and WooWallet topup screens are in WebView.
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi , I’m planning to purchase this item for my client since it is using WooCommerce we can enable the WhatsApp orders notification ?
Hello,
The theme has no such built-in option. You can use any third-party WooCommerce addon containing your required feature.
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Thanks for your response, yes this was my question. So, we can use any third-party plugin that are compliance with WooCommerce.
Hi, few minute ago I purchased the theme and now I have active on a subdomain. I will complete the website on here after complete the website I will do the website on main domain.
so, have you any options or your website where from i can manage the theme activation. if have then please tell me. because I need to move the main domain after complete the website.
Thank you.
Hello,
You can activate the theme on the development site as well as on the live site. If you face any issues while activating the theme on the live site, please post your query on our support forum (https://potezasupport.ticksy.com/).
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Your site https://www.potenzaglobal.com is compromised. You should look into that ASAP.
Hello,
This is a blank hosting with only a single file index.html. It appears to be a false positive report; however, we are continuing our investigation and taking all necessary actions to ensure safety and security.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi, which version is Advanced Custom Fields PRO right now? Because I get a notification, “Update includes security-related fixes” and i want to update it. Thanks
Hello,
CiyaShop uses the built-in meta box, and the ACF Pro plugin is not included in the plugin bundle.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi. Is it possible to add a custom font to this theme?
Hello,
There is no built-in option in the theme to upload a custom font. However, you can add custom code to the theme to use your custom font. Please refer to the below documents for more information.- https://www.hostinger.in/tutorials/how-to-add-custom-fonts-to-wordpress
- https://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.
Thanks, Mukesh – https://www.potenzaglobalsolutions.com/
Google font not loading is this some known fix please share
Hello,
Please create ticket on our support (https://potezasupport.ticksy.com) and provide detailed information about the issue with screenshots and links so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello,
Is the theme compatible with the soon mandatory WooCommerce HPOS system?
Thanks!
Hello,
We haven’t checked it (yet).
If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Why I can not change my domain, you say only one domain for one license, yes we agree, but we need to change our domain, we do not need the licence for this domain, all of the other theme that has unregister bottom at the register area, but your theme does not have this, even avada has that bottom, would you please explain this?
Hello,
We replied to your support ticket (#3240846) with same query.
If you have any other queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
