1457 comments found.
Hi Thanks for answering questions.
I have one for you
1. I want to use video cover demo for a persian site (RTL) , so can I use this theme without any problem with elements direction?
Hello,
Yes, you can definitely use this theme for RTL sites. This theme was tested and optimized for RTL.
Thanks again, Can I have any coupons (Active one)
Hello,
All of our themes are in a sale campaign for Black Friday and Cyber Monday. You can get them with the best price at this time.
Hello there. How I can remove the white space between blocks?
Hello,
Could you please share a screenshot or a sample URL of the blocks and the space between them? So we can check it and assist you better.
Thank you
Hello. Sure: Link demo: https://goo.su/VQr2O2 Screenshot: https://imgur.com/a/YmWVXjv
It is the default spacing of the WPBakery Page Builder, you can try this CSS to remove it:
.wpb_content_element, ul.wpb_thumbnails-fluid > li {
margin-bottom: 0px;
}
Thank you
Thanks, works! But its some space between header and slider revolution. How i remove?
Hello,
You can try to disable the top spacing of the content area in the Display Setting box. Please check this document for more details:
https://docs.uix.store/konte/#/page/display-settingsHello, how do I change the color of the main font?
You can manage the typography of the theme, including the font color in Appearance > Customize > Typography.
Please check this document for more information.
https://docs.uix.store/konte/#/theme-options/typhographyThank you
I try, but there is nop option for change color: https://imgur.com/a/XfLMjjJ
The color of menu items depends on the header background color. You will need to use custom CSS to ensure the compatibility with other options of the header. Please open a ticket on the support site. Our team will help you with the custom CSS to adjust it.
https://uix.ticksy.com/Thank you
Hello, I came across this woocommerce theme https://minimog.thememove.com/product-category/fashion/sandals/ and I can swear this looks just like your theme. Please check if they possibly copied your code.
Hello,
Thank you so much for your feedback. We will thoroughly investigate this matter to determine if there has been any unauthorized use of our design or code.
While there are many themes that share similar design elements, we will carefully review the theme in question to determine if there is any evidence of direct copying.
We appreciate your feedback in helping us protect our work.
Hi
The cart in the bottom navigation bar on mobile is not the cart panel, but the cart itself (which is a useless page and mostly not well designed). Would it be possible to have it as cart panel, or even better: the checkout page?
Best would be to be able to choose the link / icon by yourself.. Thanks!
Hello,
Actually, it is should be a cart panel by default. Unless you selected to open the cart page as the cart icon behavior.
Perhaps there is a JS conflict on your website. It causes the cart panel can’t open and redirect to the cart page.
Please share your website address. So can test it and assist you better.
Thank you
Hello,
is it possible to change the phrase “All product” and “Filter by” on Product toolbar?
Thank you in advance for your help.
Hello,
Yes, you can use Loco Translate plugin to translate/edit those texts. Please check this document for more information.
https://docs.uix.store/konte/#/translate/loco-translateThank you
Hi there. With all due respect, my support period is over. Unfortunately I have a quality problem with the cover image on the product detail page 
When I right click on this product photo and open it in a new tab, it appears to be 840×960. actually the actual size of this photo is 1400×1600.
Can we show the actual size of the product photo in this box? It does not look good as we are showing the 840×960 product photo.
https://www.roe-deer.co.uk/product/northstar/oxford-s/#
To summarise: I would like to change the size of the cover photo on the product detail page to make it look better quality.
Hello,
You can change the size of product images in Appearance > Customize > WooCommerce > Product Images. It is the option for “Main image width”. Look like it is set as “840”, you can adjust it to “1400” or larger to prevent WooCommerce from resizing the product image.
Thank you
Thank you 
Below the product’s inner section, there are related products that have a generated ‘margin-right’ which is displaying incorrectly on mobile devices, as seen in your demo. How can this margin be corrected?
Hello,
Thank you for your feedback. Could you please share an example URL? So we can test it and provide better assistance.
You can already see the issue on your demo page (Related – products – https://konte.uix.store/elementor/product/alex-slides/). In the related products section there is a 40px gap on mobile (too big), while on the left and right sides, there is a 20px gap. 40px gap doesn’t look visually pleasing. For example, on the homepage (Top pick products https://konte.uix.store/elementor-furniture/?header_version=v2&header_search_style=icon-modal), we have the same sliding products, but the gap between them is consistent, just like on the left and right sides (20px).
Thank you so much for your sharing. You are right. The gap should be 20px to maintain the consistency of the overall design. We will test and fix it in the coming update.
Thnak you, you are the best!
Hello, Since theVersion 2.2.8 of Konte template, when we click on the cart icon on the top right of the website, the pictures of the products are way too big in the cart panel.
Since then I am forced to stay stuck in the Version 2.2.7
I understand that in your changelog of the Version 2.2.8 you are saying : Tweak – Use the default product thumbnail size for order reviews on the checkout page. What I don’t understand is how I could change the product picture sizes in the cart panel. I have to use high resolution picture as a product “primary” picture for the product page, it doesn’t mean that I want it huge in the cart panel…
What can I do please?
Hello,
Thanks for your feedback. Perhaps your website is using a cache plugin. After the theme updated, you should refresh all cache to update new changes from the theme.
Thank you so much! Do you guys plan on releasing a new update to fix the new wordpress and woocommerce compatibility? Since I am on WooCoommerce Version 8.3.0 and Wordpress Version 6.4., when we open a product page (no matter what product), the “Description” panel is automaticaly opened on top of the product page. We have to manually close it to start interacting with the product page.
Thank you for your feedback. Perhaps this is a conflict issue with plugins on your website. We’ve tested the theme with latest versions of WordPress and WooCommerce and it worked smoothly.
You can deactivate plugins one by one to test plugins and find the one that causes this problem.
Or you can open a ticket on the support site. Our team will be ready to help you check this issue.
https://uix.ticksy.com/Are you sure you tested the version 8.3.0 of WooCommerce ? It just came out few hours ago … The Description panel opens by itself everytime we load any product page (on desktop and mobile)
I made a staging and deactivated ALL PLUGINS except the WooCommerce one and I still have the bug
For your information, the support from WooCommerce manage to reproduce the bug and they told me this :
“I’ve determined the following JavaScript file from the theme is clicking on the size guide link unnecessarily
/wp-content/themes/konte/js/scripts.min.js?ver=2.3.1
On blocking this script on my browser, the issue resolves. I would suggest reaching out to Konte theme support team for further help.”
Hello,
Thank you very much for your detailed feedback. Our team noticed the problem on our side too. Perhaps there was cache-related issues before.
We’ve just released a new version to fix this issue. You can update the theme to fix this issue on your website now.
Theme not compatible with official WooCommerce bundle plugin:
- bad layout in cart, “includes” not at the right position (CSS) - when adding a single bundle item, that has min quantity_min=2, to the cart, nothing happens. No error is shown. With WooCommerce Storefront theme an error appears as expected: “product” cannot be added to your cart. The quantity of “bundle item 2” cannot be lower than 2. - when a variable product is part of the bundle, the “empty selection” button is not at the right position.
Please ensure compatibility with at least the most bought official WooCommerce plugins. I won’t setup or provide a demo. Just setup WooCommerce + Bundle plugin + your theme and you will see the issues.
Hello,
Please create a new ticket in our support tickets system, our support team will be happy to help you as soon as possible.
https://uix.ticksy.com/Thanks.
Hello, we keep getting the message in Wordpress that Konte Addons plugin needs to be updated from 2.2.0 to 2.2.1. We do the update process “successfully” but still getting the message that we need to do the update. When clicking on “Visit plugin site” we get the message: “file not found”. What is going on here?
Hello,
Please send this issue to uixstore@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Hi does this support multivendor ?
Hello,
Unfortunately, we didn’t test this theme with multivendor plugins. Therefore we can’t ensure compatibility.
ok also i used this theme from envato elements and couldn’t find any support there, there wasn’t any shop page in the demo and tried to create one but couldn’t find the filter and sort options in elementor editor to use. may i know how to set it up?
Hello,
Please send this issue to uixstore@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
I was able to fix this issue, i have another doubt is it possible to add custom page menu to bottom navbar for mobile? i would like to include Shop page to it
Hello,
Please send this issue to uixstore@gmail.com, our support team will be happy to help you as soon as possible.
Thanks.
Translate ile İngilizceye çevirdim Türkçeden çeviri hataları olabilir ama genel olarak sorunun anlaşılabilir olduğunu düşünüyorum .
——Temanız (Konte) bazı WooCommerce şablon dosyalarının eski kopyalarını içeriyor. Bu dosyaların WooCommerce’in mevcut sürümüyle uyumlu olduklarından emin olmak için güncellenmeleri gerekebilir. Bunu düzeltmek için öneriler:
Temanızı en son sürüme yükseltin. Yükseltme mevcut değilse tema yazarınızla iletişime geçin ve temanın mevcut WooCommerce sürümüyle uyumluluğunu sorun. Şablon dosyasında değişiklik yapmak için kopyaladıysanız şablonun yeni sürümünü kopyalayarak değişikliklerinizi yeniden uygulamanız gerekecektir.
Hello,
Thank you for your feedback. We are working on a new version of this theme. It will be released soon and include new templates from WooCommerce.
Hello. After the latest updates to Elementor and Woocommerce, we noticed that adding products to the cart is failing.
It does not show any messages and does not update the cart automatically. We need to refresh the screen to see the added products.
Mainly on mobile.
Are you aware of this?
I identified and fixed the problem.
It was conflicting with another plugin.
We appreciate your feedback. We’re happy to hear that you were able to find the conflict plugin. If you need any more help, please feel free to open a ticket on our support site. Our team is always happy to assist you.
FYI. Message after updating to Elementor 3.16.2 “Your theme (Konte Child Theme) contains outdated copies of some WooCommerce template files.”
Sorry I forgot to mention, it’s the “konte/woocommerce/checkout/payment.php” file
Hello,
Thank you for your feedback. In the recent update of WooCommerce, that template file was updated. We’re working to release a new update for the Konte theme and that template will be updated too.
[Konte] elementor widgets gone after latest update of the plugin
Hi,
Thank you for your feedback. Please go to Plugins > All Plugins and ensure the plugin “Konte Addons” is installed and activated.
Hi, latest elementor update break the [Konte] elementor widgets
Hello,
Thank you for your feedback. This is an issue with Elementor 3.16.0. Fortunately, it immediately releases version 3.16.1 in the same day to fix this issue. Please update Elementor and the problem again.
Thank you. It work
Hi, How can I add the bottom menu? Cannot find anything in the documentation…
Hello,
Thanks for reaching out to us. Do you meant the menu at footer? Firstly, you need to add the footer menu to the footer main. Then you can assign a menu to the Footer Menu location in Appearance > Menus.
Please take a look at this document for more details:
https://docs.uix.store/konte/#/footer/footer-main?id=add-items-to-footer-main https://docs.uix.store/konte/#/footer/footer-main?id=footer-menuIf you need further assistance, please open a ticket on our support site. Our supporters will be happy to help.
https://uix.ticksy.com/Thank you
You can enable that mobile bottom menu in Appearance > Customize > Mobile > Bottom Bar.
This feature was introduced in Konte v2.3.0, so you should ensure your theme is updated to use this feature.
Thank you
Is there anyway for the product images to show the variations images before selecting? For example when you have a product that comes in different colors only one main product image shows, so when user is looking through products they don’t know that there is other colors offered unless they click the product and go to product page. Is there a way for the other images to show the different color options when viewing overall product images on a page?
Hello,
Unfortunately, at this time, the theme has no option show other options of the product on catalog pages. We’re contacting the developer of the variation swatches plugin. They are working on the Pro version of that plugin and will support showing variations on the catalog pages. You can follow the plugin page to receive the update.
https://wcboost.com/plugin/product-variation-swatches/Thank you
O that’s unfortunate. Any timeline when this will be working?
We have no information about the ETA of that release yet. However, we will update the theme as soon as the Pro version of that plugin is released.
I made a quote for a client with the price of 38$. Has it expired today? Can you provide me with that price?
Hello,
Unfortunately, the promotion has ended. This was a campaign managed by Envato Market, so we had no control over it. The price has been restored to $59. Thank you for understanding.
Hi,
I wanted to say how much I’m loving your theme – it’s really impressive! I’m definitely planning to purchase it. I especially enjoyed the recent addition of the new mobile bottom menu option; it adds a nice touch to the theme.
I have a quick question about customization. Is there a way to change the mobile button “Account” icon and text to something customizable when a user isn’t signed in, like “Login/Register”? Also, once a user signs in, can we replace “Account” with their first name or nickname automatically?
Thanks.
Hello,
It’s great to hear that you’re enjoying the theme. To address your questions about customization for the mobile button “Account”, you can use custom code in a Child theme to modify the default Account button, including the icon and the text.
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