1286 comments found.
Can I add an image to the announcement bar? I have a custom announcement graphics bar made in Photoshop that you can’t replicate with text.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
I have send a ticket and send three thing need to fix, but your team only reply one question and ask me to find APP support to fix.. and ignore my other questions. Please help…
Hi there, my colleague replied your ticket, please check it. Best regards!
They can’t fix the issue. I don’t know what support could support…Most issue they asked me to find other people to fix or pay to fix.
Hello,
Working on getting Kalles theme setup for a client before going live. Is there a way to increase the height of the background image that shows in the Page Heading block on the Category Display pages? I see that there is the Padding Space option and Margin Space option but they max out at 100px each. Please advise best practices for expanding the height of these images so that we can feature examples of our products here.
Thanks!
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
please i need responde , now 6 hours , i change the store so the theme is not working with me , could you help me for that
Hi there, my colleague replied your ticket, please check it. Best regards!
Hi there, Please check your ticket. Thanks!
Hi,
I downloaded the theme and uploaded to the store. In changelog you have 4.2.1 but in shopify showing 4.2.0.
I am not bothering about this.
On password page when click on enter password it show only overlay nothing else
Please check
Hi there, for any technical questions, please use our support system https://support.the4.co/.
Without any update on the theme side, suddenly the menu is not showing properly. It shows properly working on customization page but not showing properly in the frontend site. can you please fix this issue. it is very bad. developer said it’s theme’s issue.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our team will check for you ASAP. Best regards!
hey nice theme you don’t have these for woocommence
Hi there, we have Kalles Woocommerce https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223 You can consider our theme. Thank you so much
There used to be (Kalles 3.0) arrow in the Menu items that have childs so that customer can understand that a list will open when he/she hovers on the menu item. I updated to Kalles 4.0 and arrows in the menu seem to be removed. Can I add them again?
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our team will check for you. Best regards!
The dropdown menu items are not loading in desktop and keeps on loading. In mobile it’s loading fine! I have already disabled the lazy loading menu options but it’s still keeps on loading.
Website – https://doreme.in/
Hi there, my colleague replied your ticket, please check it. Best regards!
My simple dropdown menu of navigation is not opening the menu items under it, Its keep loading in the infinity option while the mega menu is working correctly. can you please provide the solution please
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
thank you issue solved
I have purchased this license and i used it on my store, then i deactivated this store 4473c5-2.myshopify.com , now i want to use the same envato theme for my new website, but it is giving me below mentioned error.
That license key has been invalidated, due to being active domain
while my old store of shopify is showing that there is no store or theme connected to this account.
I need help As soon as possible, thanks
NUMBER Ticket #3408
Hi there, You can check your ticket, my colleague replied your ticket. And please note the reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend. Thank you so much.
I fixed it according to the guideline and fixed the problem of tab collection and dropdown menu, but the problem of ‘Shop by category’ is not fixed. The version is Kalles 3.1.0.
Hi there, Please open a ticket on our support system https://support.the4.co/. Our team will check for you. Thanks!
hi i have your version 3.0 how to update to 4.0 to make everything work
Hi there, Unfortunately you gonna need to rebuild your store because they have difference core so you can’t update like normal way. Feel free to contact our support system https://support.the4.co/ if you have any questions. Best regards!
Hello! Is there a guide for adding Yotpo Reviews to the Product Display Page reviews tab? Can’t find anything here or in the documentation.
Hi there, You can check here https://support.the4.co/articles/custom-review-app. Feel free to contact our support system https://support.the4.co/ if you have any questions. Best regards!
Tabs collections function switching exception, tabs function not working from today. Can I get a quick solution for this?
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Thanks its working
Tabs collections function switching exception, not compatible with shopify system update today.
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Hi! Pre-sale question here.
Being a newbee in shopify I was wondering if a paid EComposer plan is needed for the demo’s? I see I can get a partner plan for free for 6 months. What happens after that, will I still be able to customize the demo’s all the way?
Thanx
Hi there, EComposer app is a recommendation if you want to build the theme by drag & drop element, and have more features from the app. It is not mandatory. You totally can use the theme demo without EComposer. After 6 months end, your plan will be auto moved to EComposer Free plan. In this case you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates). For EComposer built-in extensions (which only support in paid plans) that you used during Theme partner plan, they will not stop working but unable to configure in Free plan. You can also choose to upgrade to any EComposer paid plan to keep using the paid features. (Please notice that we’ll never auto charge/upgrade you unless you approve it.) For more information, you can check here: https://ecomposer.io/pages/theme-partners. You also can open a pre-sale ticket on our support system https://support.the4.co/ or open the chat box with EComposer team on the theme partners page. Best regards!
Hi Team
Our site on mobile all link in suggestions or variant link going wrong its showing an error as all variant links after ? are convert into pos=2 etc and not loading
Giving an error in mobile
Please can you help
regards
Hi there, Please open a ticket on our support system for any technical questions https://support.the4.co/. Thanks!
Hello, When we purchased the theme, it was version 2.7.2. We want to upgrade to the latest version (4.x). How do we do it? Is there a cost associated with it? Also, our site is currently running on Shopify using Kalles v 2.7.2, so will I have to make major updates if moving to v4.x?
Thanks.
Hi, please help me send a email to the4studio.net@gmail.com and we can discuss more Thank you
What is the latest version available for this moment
Hi there, the latest version is 4.2.0. You can check here https://support.the4.co/articles/kalles-changelog#v42-release-16/08/2023. If you have any questions about the theme, feel free to create a ticket “Pre-sale questions” on our support system: https://support.the4.co/. Best regards!
