1285 comments found.
Hi , I just purchased the theme and would like to start customization.
Before that, I would like to know: 1. every time when I customize the theme, will the DOM size become bigger? If I customize header and footer separately, the DOM size will be better than I customize and save them in 1 time?
If yes, does it mean I better to customize and save the setting at less as I can, to minimize the DOM size?
I would like to know:
1.For every time when I customize the theme, will the DOM size become bigger?
2. For example If I customize header and footer separately, the DOM size will be larger than I customize&save them in 1 time?
3.Does it mean I better to customize the theme and save the setting at less as I can, to minimize the DOM size?
Hi there, Customizations through options within the theme will not affect the DOM. However, if you make extensive customizations using HTML, CSS, or JavaScript, it is inevitable that it will impact the DOM. Best regards
How can make mega menu open when mouse over the navigation?
Hi there, please describe this request in detail with screenshots and open a ticket on https://support.the4.co/ so my colleagues can check and support you. Best regards
How to add product collection in filter?
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
Why you Don’t reply??
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
Filter by collection and announcement bar available on this theme. If its available, i will buy this theme. Please reply
Hi there, our theme support Filter by tags and Filter by options ( use Shopify app: Search and Discovery for this feature) and these are guideline for it 1. https://support.the4.co/articles/filter-by-product-option 2. https://support.the4.co/articles/filter-by-tags About Announcement bar, this is guideline for it: https://support.the4.co/articles/announcement-bar Please check this guideline and let us know if you have any questions
How come you always post the theme update without updating the changelog? Its really important to make that available at the same time
Hi there, we updated Changelog here https://support.the4.co/articles/kalles-changelog#v423-release-23/10/2023 You can check it. If you have any questions please let us know. Best regards
Appreciate it, thank you 
Hello, how do I install the Home Handmade 2 theme? https://demo-kalles-4-3.myshopify.com/
Hi there, you will check this guideline to import demo https://support.the4.co/articles/import-demo. If you have any questions, please use our support system https://support.the4.co/. Thank you!
How can I change the mouse hover color for header menu background on Header Design 8
Hi there, It needs some customized code. Please create a ticket here https://support.the4.co/, our team will help you. Best regards!
The Add to cart button does not work on other markets. This has come up before.
Hi there, We checked your ticket, please wait for us. Thank you so much!
This used to be my favorite theme but the versions after 3 suck. How do I change the font color of my heading block? It’s stuck at #222 and none of my headings are that color and there is no way of changing it! Why is this so hard now? The instructions in the help docs are WRONG!
Hi there, please contact with us via our email: the4.staff@gmail.com, we can not find any tickets to help you check your concerns. Hope to hear from you soon! We can help you check it urgent. Thank you so much!
I am experiencing an issue with the 3D image of my product on Shopify. It displays perfectly when accessed via a computer, however, the image does not render correctly on mobile devices. any solutions? thanks
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
How can I add the currency flag to my header as seen here: https://demo-kalles-4-1.myshopify.com/
Hi there, we updated currency flag in the latest version https://support.the4.co/articles/kalles-changelog#v422-release-26/09/2023. Please check the changelog and update theme.
Thanks, I’ve updated the theme, but currency dropdown doesn’t show in header. Instead it’s in the middle right position of website. How do I add to header?
Hello, I would like to ask if you have video tutorials or any manual to manage the topic since there are some aspects that I do not understand such as the mega menu section and the store, since in the Demo I saw one thing but not only have it the same.
Hi there, We have guideline for Mega Menu https://support.the4.co/articles/header-menu-config#3-mega-item You can find more document in your system and please open ticket https://support.the4.co/, our team will help you to check. Best regards
Hi there,
We have purchased your theme, but there’s no way to add testimonials as a carousel. Why?
Hi there, we replied to you on your ticket, you can check it. For any technical questions, please use our support system. Thank you!
Thank you for your support! Much appreciated!
The dropdown menu items are not loading in desktop and keeps on loading. In mobile it’s loading fine! Infinite loading. Any clue?
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Hello, how to enable “encourage purchase”. I don’t saw it on your demo ?
And How to show tab (don’t collapsible) Description on mobile ?
Hi there, you can open the Pre-sale ticket in the support system and describe more information with “encourage purchase” https://support.the4.co/. About Show tab description on mobile https://tppr.me/47G6L; we have an available option for it. Please let us know if you have any questions.
Hello, After shopify update, the product countdown section shows only one product (we have 1 banner and 2 products). In theme edit mode, both products are visible, and upon save it also appears once on the website, but after a refresh it disappears on the website. Any idea how to fix this? Thanks.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
Does this theme support Section Feed?
Hi there, yes, our theme supports Section Feed. If you need further assistance, please create a ticket here https://support.the4.co/. Best regards!
Hi Team,
Does your themes supports B2B Solution by Shopify Plus ?
Looking forward to your reply.
Thanks
Hi there, If you are asking for B2B/Wholesale Solution, currently this app is not available on Shopify App store. You can contact app support directly for assistance: https://apps.shopify.com/b2b-solution-custom-pricing. Best regards!
Hi, please email us to the4studio.net@gmail.com so we can discuss more Thank you
Hi,
We have shopify plus and working on B2B solution provided by the Shopify Plus
https://www.shopify.com/in/plus/solutions/b2b-ecommerceIt seems your theme doesn’t have Volume Price list, Quick order form like Dawn have.
Please confirm if you have the Volume Price list, Quick order form on product page.
I always suggesting The4 theme for shopify store but this time I am little worry about what if the theme is not work with B2B solution provided by the shopify itself.
Looking forward to your reply.
Thanks
Hi, we can recommend you use https://apps.shopify.com/b2b-customer-portal-quick-order for Quick Order and https://apps.shopify.com/b2b-solution-custom-pricing for volume price list. You can get priority support from BSS if you already purchased our theme Thank you
Can I add an image to the announcement bar? I have a custom announcement graphics bar made in Photoshop that you can’t replicate with text.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
