1294 comments found.
How can I add the currency flag to my header as seen here: https://demo-kalles-4-1.myshopify.com/
Hi there, we updated currency flag in the latest version https://support.the4.co/articles/kalles-changelog#v422-release-26/09/2023. Please check the changelog and update theme.
Thanks, I’ve updated the theme, but currency dropdown doesn’t show in header. Instead it’s in the middle right position of website. How do I add to header?
Hello, I would like to ask if you have video tutorials or any manual to manage the topic since there are some aspects that I do not understand such as the mega menu section and the store, since in the Demo I saw one thing but not only have it the same.
Hi there, We have guideline for Mega Menu https://support.the4.co/articles/header-menu-config#3-mega-item You can find more document in your system and please open ticket https://support.the4.co/, our team will help you to check. Best regards
Hi there,
We have purchased your theme, but there’s no way to add testimonials as a carousel. Why?
Hi there, we replied to you on your ticket, you can check it. For any technical questions, please use our support system. Thank you!
Thank you for your support! Much appreciated!
The dropdown menu items are not loading in desktop and keeps on loading. In mobile it’s loading fine! Infinite loading. Any clue?
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
Hello, how to enable “encourage purchase”. I don’t saw it on your demo ?
And How to show tab (don’t collapsible) Description on mobile ?
Hi there, you can open the Pre-sale ticket in the support system and describe more information with “encourage purchase” https://support.the4.co/. About Show tab description on mobile https://tppr.me/47G6L; we have an available option for it. Please let us know if you have any questions.
Hello, After shopify update, the product countdown section shows only one product (we have 1 banner and 2 products). In theme edit mode, both products are visible, and upon save it also appears once on the website, but after a refresh it disappears on the website. Any idea how to fix this? Thanks.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
Does this theme support Section Feed?
Hi there, yes, our theme supports Section Feed. If you need further assistance, please create a ticket here https://support.the4.co/. Best regards!
Hi Team,
Does your themes supports B2B Solution by Shopify Plus ?
Looking forward to your reply.
Thanks
Hi there, If you are asking for B2B/Wholesale Solution, currently this app is not available on Shopify App store. You can contact app support directly for assistance: https://apps.shopify.com/b2b-solution-custom-pricing. Best regards!
Hi, please email us to the4studio.net@gmail.com so we can discuss more Thank you
Hi,
We have shopify plus and working on B2B solution provided by the Shopify Plus
https://www.shopify.com/in/plus/solutions/b2b-ecommerceIt seems your theme doesn’t have Volume Price list, Quick order form like Dawn have.
Please confirm if you have the Volume Price list, Quick order form on product page.
I always suggesting The4 theme for shopify store but this time I am little worry about what if the theme is not work with B2B solution provided by the shopify itself.
Looking forward to your reply.
Thanks
Hi, we can recommend you use https://apps.shopify.com/b2b-customer-portal-quick-order for Quick Order and https://apps.shopify.com/b2b-solution-custom-pricing for volume price list. You can get priority support from BSS if you already purchased our theme Thank you
Can I add an image to the announcement bar? I have a custom announcement graphics bar made in Photoshop that you can’t replicate with text.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
I have send a ticket and send three thing need to fix, but your team only reply one question and ask me to find APP support to fix.. and ignore my other questions. Please help…
Hi there, my colleague replied your ticket, please check it. Best regards!
They can’t fix the issue. I don’t know what support could support…Most issue they asked me to find other people to fix or pay to fix.
Hello,
Working on getting Kalles theme setup for a client before going live. Is there a way to increase the height of the background image that shows in the Page Heading block on the Category Display pages? I see that there is the Padding Space option and Margin Space option but they max out at 100px each. Please advise best practices for expanding the height of these images so that we can feature examples of our products here.
Thanks!
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
please i need responde , now 6 hours , i change the store so the theme is not working with me , could you help me for that
Hi there, my colleague replied your ticket, please check it. Best regards!
Hi there, Please check your ticket. Thanks!
Hi,
I downloaded the theme and uploaded to the store. In changelog you have 4.2.1 but in shopify showing 4.2.0.
I am not bothering about this.
On password page when click on enter password it show only overlay nothing else
Please check
Hi there, for any technical questions, please use our support system https://support.the4.co/.
Without any update on the theme side, suddenly the menu is not showing properly. It shows properly working on customization page but not showing properly in the frontend site. can you please fix this issue. it is very bad. developer said it’s theme’s issue.
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our team will check for you ASAP. Best regards!
hey nice theme you don’t have these for woocommence
Hi there, we have Kalles Woocommerce https://themeforest.net/item/kalles-versatile-woocommerce-theme/34529223 You can consider our theme. Thank you so much
There used to be (Kalles 3.0) arrow in the Menu items that have childs so that customer can understand that a list will open when he/she hovers on the menu item. I updated to Kalles 4.0 and arrows in the menu seem to be removed. Can I add them again?
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our team will check for you. Best regards!
The dropdown menu items are not loading in desktop and keeps on loading. In mobile it’s loading fine! I have already disabled the lazy loading menu options but it’s still keeps on loading.
Website – https://doreme.in/
Hi there, my colleague replied your ticket, please check it. Best regards!
My simple dropdown menu of navigation is not opening the menu items under it, Its keep loading in the infinity option while the mega menu is working correctly. can you please provide the solution please
Hi there, you can follow this guideline to update it https://support.the4.co/articles/guide-to-fixing-header-menu-and-tabs-collection-issues#2-fixing-tabs-collection-issue
thank you issue solved
I have purchased this license and i used it on my store, then i deactivated this store 4473c5-2.myshopify.com , now i want to use the same envato theme for my new website, but it is giving me below mentioned error.
That license key has been invalidated, due to being active domain
while my old store of shopify is showing that there is no store or theme connected to this account.
I need help As soon as possible, thanks
NUMBER Ticket #3408
Hi there, You can check your ticket, my colleague replied your ticket. And please note the reply times can be up to 24 hours Monday-Friday, and 24-48 over the weekend. Thank you so much.
I fixed it according to the guideline and fixed the problem of tab collection and dropdown menu, but the problem of ‘Shop by category’ is not fixed. The version is Kalles 3.1.0.
Hi there, Please open a ticket on our support system https://support.the4.co/. Our team will check for you. Thanks!
