16505 comments found.
I am getting spammed with “Welcome to JupiterX To finish the installation process, you’ll need to install & activate Sellkit.” after a recent update. I do not sell anything on my website. How can I turn this off and stop being spammed in my dashboard?
Hi,
This problem will be solved in the next update, the task has been done by the developers, you don’t need to install SellKit.
Bests
Hi all, I like your theme and I would like to use it in the long run, so before purchasing I would like to ask a couple of questions if I may 
Since I consider some plugins necessary, I’m interested in their compatibility or a suggestion for an alternative plugin, because I couldn’t find it in the comments.
I found through the comments that it is compatible with Yoast SEO, Polylang and WPForms, if you can just confirm?
Since the most important security plugin for me is All In One WP Security, I’m wondering if the theme is compatible with, do you have any experience from clients using a theme with this plugin?
I saw that there are three mandatory plugins, and the rest are optional. Is the theme fully compatible with Jet plugins?
Do the optional plugins come free with the theme, like Revolution Slider?
I read somewhere that the theme is not compatible with W3TC, can you recommend a free cache plugin? Is FVM compatible?
Is Elementor PRO required to create custom headers?
Is it possible to change the style for the mobile menu or is it just a dropdown if there is a vertical menu on the desktop?
Is it allowed to have a stage site on a subdomain with the same license as the live site?
I saw that someone asked for a test/developer license and you sent it to their email, is that possible?
Sorry for the long message and thank you.
Hi,
All the plugins you asked are compatible, if there is a problem, the support team will solve it for you. About cache plugins, please read the following article:
https://themes.artbees.net/blog/speed-up-your-website-in-jupiter-x/About FVM: actually we didn’t check it, but i don’t think we have a problem with it of the plugin is using standard way, we make the jupiterx with famous plugins like wp-rocket.
Elementor Pro is not necessary, you can use the theme’s Layout Builder for the header
It is possible to change the style for the mobile menu
If your staging site is on a subdomain of the live site, you can use the same API key.
Yes, if you want a license test, you can send your email, we will send it to you.
Best regards.
Hi, Thank you very much for your reply. 1. Does WP Rocket come with the theme for free? 2. So we can make a custom Header using Elementor free? 3. Stage site – can the same API Key be active at the same time on the live and test site? 4. Please send the test license to znanje99@gmail.com Thank you!
Hello everyone, everything good. I acquired the theme in 2015, but I didn’t use it for a few years and now I’m going to use it again, but when I activate it, it says it’s being used, but I haven’t been using it for years. How can I solve?
Hello,
1.Log in to artbees.net dashboard.
2. Go to the Register Product section and find the Purchase Code you want to revoke.
Note: Make sure to copy and save your purchase code before removing it.
3. Click on the Delete button of that Purchase Code row to revoke it.
If it doesn’t solve your problem, let me know and I will fix it for you.
Best regards.
When does the new theme version come out that doesn’t keep pushing Sellkit? Our clients keep thinking something bad is going to happen to their site because it says “Install and Activate Required Plugins”
Hi, I am sorry for this problem In the new update, this problem will be solved soon, the task has been done by the developers.
Bests.
Hi, i’m interested in purchasing the theme. I have a question: once the theme and the demo have been installed, do I also have the pages of all the other demos available?
Hi,
It is currently not possible to import pages from other demos, this will be possible in the next updates.
Best regards
Hi, the new version 3.5.6 no yet update on envato?
Hi Alex,
It will be updated today.
Warm regards
there are some outdated files in this templet kindly update it if possible
Hi,
This will be resolved in the next update.
if you’d like to get it fixed sooner for your website, I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thanks.
Hello, could you write witch crocoblock plugins included in current offer of JupiterX?
Hi,
If you need features such as custom post type, we suggest installing the JetEngine plugin, the rest of the features have been implemented in Jupiter X, and some others are under development.
Bests.
Hello, what about other plugins of crocoblock, not jetengine?
Hi,
Can you explain what feature you want to use, so I can tell if it’s in the Jupiter X theme or you need a plugin.
Hello, for example, Advanced Filters for Any Post Type, booking.
You can use JetSmartFilters for this
When will you post the latest update here? I have to update manually on a site.
Hi,
You can find them here:
Inside the ThemeForest “All Files & Documentation” package.
Or from Artbees Portal Release page (After Login).
Please read the article below:
https://themes.artbees.net/docs/bundled-plugins/Bests.
Hello, can you guys please stop pushing Sellkit. The popup message “To finish the installation process, you’ll need to install & activate Sellkit.” keeps coming back….I’m not even using JupiterX for a WooCommerce store so in that case it’s pretty annoying that there is no way to remove this message.
Hi, I hope you’re doing well. Thanks for your feedback, This problem occurred in the new update. The issue will be resolved in the next update.
In the meantime, if you’d like to get it fixed sooner for your website, I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: bit.ly/3rOQGpe.
Thank you for bringing this to our attention and feel free to reach out if you have any other questions or concerns.
Warm regards.
Hello, Is it possible to install WPML on this theme?
Hi, Yes, Sure Please read the following article:
https://shorturl.at/chko3Hi, when i try to install Slider revolution (from “Addon&Deals”) the button remain in loop and the plugin does not install. Ho i can solve?
Hi, I suggest you create a new topic on the given page and share your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly. You can access the link here: bit.ly/3rOQGpe.
Warm regards.
Hello am unable to active the license..it display invalid license…i tried to login to support but no success.
Hello, Please accept my sincere apologies for the delayed response. Your purchase code is used on this website: barbedo*.com 1 years ago and you can revoke it if you want: https://themes.artbees.net/docs/revoking-api-key-x/
If you want, you can inform me, I will revoke it
With respect
yes please kindly revoke.
Also i have tried loggin with no success also the reset was not helpful.
Hi, Done,
Do you log in with the email info@telcon*.com? Also read the following article, it might help:
https://themes.artbees.net/docs/registering-the-jupiter-x-theme/yes i tried to reset passwod no working. kindly reset my password please.
Thanks you.Kindly resend my login to dashboard please. so that i can generate my api. thanks
Hi,
I have sent a new password to info@telcon*, please check it.
Bests.
Hello, it did not drop, kindly resend. Thank you
Hi, when trying to add a product to cart there no response. It’s only when you refresh the page does the little box that says “you’ve added item to cart” pops up and then its adding double quantity. So it’s adding 2 instead of 1. I’ve deactivated all plugins and theme and the issue seems to be narrowed down to the theme causing some conflict. Can you please help advise?
also when you click the cart icon and the cart slides in from the right of the screen, when you scroll down the cart pop-out doesn’t stay fixed, the content disappears.
the adding double to cart is somehow being cause by the default woocommerce quantity select field and the jupiter x one. I tried switching off the “quantity filed switch” under the jupiter x > settings > woocommerce and still having problem
Hi, I suggest you create a new topic on the given page and share your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly. You can access the link here: bit.ly/3rOQGpe.
Warm regards.
I added a topic there.. It looks like others have had similar issues however with all the replies marked private they weren’t very helpful in solving anything
Hi there, I have been using your theme for a couple of days but all of a sudden the logos do not work (both customizer and custom logo option) I have tried editing from elemontor, customizer etc and nothing. I have removed all caching etc on site. Any ideas?
I am using a ready made template “Industry Equipment” and where i had my header, footer logo I just have the words “Industry Equipment” I also will note that the custom colour never worked and i have had to change all yellow aspects from Industry Equipment to the blue i need.
Hi, we’re sorry to hear that you’re having some issues with your website. We’d love to help you out and find the best solutions for you. Please go to this page: [bit.ly/3rOQGpe] and start a new topic with your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly.
Thank you for choosing us.
Best wishes
cheers just waiting now on reply 
Hi, I checked your ticket, it has been answered, please check.
Bests.
Hello,
Referring to your “IO” demo.
Under the section called Stunning Features, is it possible to have scrolling images inside that phone screen that would relate to the points listed down each side ?
Hi, You can slide the phone screen. But if you want to change the slide by tapping the options next to the photo, you need to add a special feature that the Jupiter X theme does not have. Don’t worry, you can easily install a third-party plugin to add it. Bests.
post carousel in legacy jupiter showing just white instead of post image after update. But, whe you are logged into the site, they appear. Very odd. FYI
looks like a incompatibility with wp rocket. didn’t used to be the case.
Hi, I suggest you create a new topic on the given page and share your concerns. Our team members will look into it and offer solutions to make sure your website is operating smoothly. You can access the link here: bit.ly/3rOQGpe.
Warm regards.
Hello! I have another question. I would like to test your theme before purchase to check performance. If everything will be OK, I will become a regular customer who will need a dozen licenses. Please provide me with a test/developer license for a few days. My email address is “kurekcs@gmail.com”. Thank you!
Hi, Please check your Gmail, Thanks.
Support is supper slow. How can I get answers from you? I’m waiting for a reply since september 3rd…
Hi,
Please accept my sincere apologies for the delayed response. Your tickets have been answered. Bests.
Hi, were any new demos added in the latest update that are not visible on your theme landing page? You boast of amazing customization capabilities, membership extensions, etc., but no demo shows the capabilities of your theme. Can I ask for specific examples? I am particularly interested in how the plugin works for membership type pages.
