Hi jrydesign! Next to the error message you probably have you should see a “Read More” that points to the correct procedure.
Anyway, please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi andyeunhwakim! We are sorry but this is not an option, in fact we never show something like this on our demos. Obviously with the help of a developer you might be able to hide the titles and use the footprint of the element to apply an image with CSS, but here is not something that is immediate or for which there is a ready solution.

Hi malas2002 and thank you for the interest!
You can evaluate to use the Ajax Filters and create attributes (the ones you see the color, brand, etc) based ob your sizes (width and height): https://undsgn.com/uncode/homepages/shop-ajax/
In the internal single product page it will be not different from the options you see on our demo, for example check there the size of the shoes (iust an example): https://undsgn.com/uncode/shop/traverse-winner/?attribute_pa_color=grey

Hi again. Another thing regarding the problem with the text: we see it on your site, but we do not see the same problem on similar examples in our demos: https://undsgn.com/uncode/homepages/creative-agency/ + https://undsgn.com/uncode/homepages/creative-digital-agency/ Do you?

I would therefore ask you to open a ticket and allow us to test directly on your site: it could be a conflict with another element on the page, or with a plugin perhaps.

First of all – I’ve figuered out what happens in Firefox. The plugin OMGF Pro (loading Google Fonts local) is interfering, so if I deactivate it, the issue is gone. Maybe you have experience with that plugin (a non Pro version is free and causes the same issue – I’ve tried both).

I’ve forgotten to install the Child Theme and made some custom changes in Theme Optinons but nothing else. So if I want to host Google fonts manually (like described on your documentations) – is it now possible to activate still the child theme and don’t loose my Theme Options? Maybe export settings and layouts and import into child theme without getting issues? Or are there any possible issues expected? I ask, because the site is online and although I have backups with SQL database snaphots included I want to decrease possible risks …

Thanks – Markus

Hello Markus,
unfortunately we don’t know OMGF Pro, maybe it has its own styles that interfere with our animations. In any case, you can activate a child theme without worrying about the Theme Options (we are talking about these theme options: https://undsgn.d.pr/i/CBIitC ) The things saved here are stored in the database. However, it is always advisable to make a regular backup (your idea of exporting settings and layouts is not bad either, just in case), but activating the child theme does not affect the Theme Options. Having backups at hand will protect you from possible temporary malfunctions that could affect the proper functioning of the site: having a restore point is essential in these cases.

Let us know, best

Hi alexanderklinger! It seems that the update is not responsible for this… Did you migrate over HTTPS recently? Your website is full of errors related to mixed resources: https://undsgn.d.pr/i/wZ04gu
You can see that for the videos there is a specific error (and Chrome is strict for this): https://undsgn.d.pr/i/InTBMV
In fact, if I copy the URL of your video directly in the browser, I cannot even preview the video (and here it’s a direct link): https://undsgn.d.pr/i/Bnu3f6
PS: We tested multiple videos, as your page, on our staging installations and everything works as expected.

ok, thank you for your help! hopefully I will get that fixed …

Hi alexanderklinger! I am sure your host knows what happened, send them our directions, they know what to do.

Hi ghrapciti and thank you for the interest!
There is not a white label option, you can do this by installing a Child Theme. No we are sorry, but these are fixed.

Hi dkx119! Please send us a private message using the form you have on this page and include the URL: https://themeforest.net/user/undsgn

Hi Lhami! There is no limit to the Media that you can add you probably have a server issue that prevents you from doing this. If you create a new gallery with fewer images, does this work? If the answer is yes, this means that there is some error part server when you try to upload additional images. To check if this is the case you should open Chrome Developers Tools and see if there is any error in Console (probably 403). At the moment, the only solution to add these images that I can think of is to copy the image ID ( https://undsgn.d.pr/i/RRpTPD ) and paste it into the shortcode where you see the list of the other IDs ( https://undsgn.d.pr/i/uZ88wL ).

Hello Bryant_Design!
If all goes well with the other two sites (I understand they are all made with Uncode) there is something going on with this one, but we cannot tell from here. All I can say is that we have not received any other similar reports. If this was a common problem, I think you would find hundreds of reports in this comment section.

If the problem persists, I recommend that you open a ticket in our help centre https://support.undsgn.com/hc with the URL of your site and all the necessary login details so that we can provide you with private support. All the best

Hi wayofstellar! Next to the error message you probably have, there are indications on how to ask support for this. If you missed this please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Hi BuzzCreations! You can use the same method suggested on this article, and in this video tutorial, you just need to apply to the Products group of Theme Options: https://support.undsgn.com/hc/en-us/articles/213459549

Hi Madebyries, and thank you for appreciate Uncode!
Please follow this article: https://support.undsgn.com/hc/en-us/articles/360016008097

Allright, Thank you – I found a solution with Yoast SEO.

Thank you for the confirmation!

Hi GlobalBeforeLocal,
we don’t see any problem at the moment, sorry. 503 could also depend on too many users on the site, according to the limit set by your provider. If you can, please open a ticket in our help centre https://support.undsgn.com/hc and provide us with a server log to see if the problem was due to a feature using too many resources or an unexpected spike in traffic. The fact that the bug appeared after the launch might suggest the latter, but I do not know if the site could have had such a spike on the first day.
Best

Hi AlexaGB! Next to the error message you have is a link that explains how to ask for support for this problem. Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn

Sorry about this problem, in fact the best practice is to update WordPress, themes and plugins at the same time to avoid problems of this kind. In any case, there are several ways you can try (without mentioning the WP downgrade plugin https://wordpress.org/plugins/wp-downgrade/ which allows you to temporarily restore old versions of Wordpress), in particular you can follow one of the other methods which do not depend on a plugin https://undsgn.d.pr/i/fq6RFI Just, I repeat, create a restore point to prevent any unforeseen problem from wiping out important data.

I would also like to remind you that we have a dedicated support team in our help centre: just log in and open a ticket so that we can check your installation and help you privately! Thank you! https://support.undsgn.com/hc Best

Thank you so much for your prompt response!

Thank you for the confirmation!

I don’t want to play since last frame played. I can see this settings but what I want is to have the poster back after playing the video. It can be done in “Posts” module but I can’t find how to do this with single media.

Another thing wich can be interesting is to have the poster image when press pause. Regards.

Hi, could you please share an image of the option in the Post module you’re talking about? Or do you have a URL with an example, I’m not sure to understand your explanation, many apologies.

About suggestions, you’re free to submit them here: https://support.undsgn.com/hc/en-us/articles/213714949-Feature-Requests We evaluate the suggestions before each major update.
Best

Hello byronallenbrown!
Please send a private message using the form on this page and include your purchase code: https://themeforest.net/user/undsgn We’ll get back to you as soon as possible. Best

Hi! Where you see that we don’t allow users with expired support to write a public message? This wall is managed by Envato and as you can see all user (both with valid both with expired support) can write a message as you did. Anyway, you are wrong, even if a License is not in use you cannot use again for a new project, in fact, according to the Envato License Terms, it’s not possible to use one of the Standard Licenses on multiple clients or jobs. In a nutshell, 1 license = 1 domain. Once that domain is no longer required, the License ends when that site is taken down. A user cannot then ask for this License to be reset so it can be used on a new venture. In a few words, this license is associated with the domain which was registered, and in this domain only it can be used if necessary whenever you want. Please note that these terms do not apply only to Uncode but to all themes available on the Envato Market. We are sorry but as an author, also have to abide by the terms of the contract with Envato (ThemeForest) which is in the marketplace’s own interests. If you think there are errors and inaccuracies in this, please contact Envato Support directly using the “Open a Support Request” button, so that Envato support can confirm our report: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

Hi! No, it’s not a bug, but you’re right, SVG are not treated as regular images in several since they have a different markup, so their output can also be different from JPGs, PNGs etc, and wrapping them in a link can cause some layout issues. We’re working on a possible solution to enable links on SVG through a filter, but we’re still in alpha, sorry. For now, I can only recommend using PNGs. Best

Hi Glosoft and thank you for interest!
you can use it if needed but our demos are not based on Elementor, so don’t expect to be able to recreate the cool stuff you see on our demos: https://undsgn.com/uncode/frontend-editor/