777 comments found.
Hi Team , Can we switch the Page builder from Elementor to WpBakery Page builder
Hello,
Yes, you can switch the page builder from Elementor to WPBakery page builder. But, pages created with Elementor will break. So, you will have rebuilt the pages with WPBakery. Note: Please activate any one builder plugin at a time, either WPBakery or Elementor, to import sample data. The theme will import sample data based on the selected plugin.
If you have any other query, please create a support ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Ravindra – https://www.potenzaglobalsolutions.com/
Hi, is there an update for WP Bakery as its showing its out of date in my plugins admin? I am trying to also speed up the loading of my the Ciya Theme and I am getting some issues with large layout shifts with parts of the theme after doing a lighthouse speed test.
I can’t get it past 50% performance even with WP Rocket installed! I have other sites on the same server that are hitting 98% performance.
So there is something slowing it down and I am thinking its the layout shifts.
“div#vc_row_1.vc_row.wpb_row.vc_row-fluid.vc_custom_1708645642721.row-background-none.vc_row-has-fill.vc_row-o-content-bottom.vc_row-flex.mpc-row
Hello,
Please create a ticket on our support (https://potezasupport.ticksy.com/) and post your queries with detailed information, links and screenshots (issue must highlighted) so that our concerned team can check and guide you in a more organized way.
Thanks, Ravindra – https://www.potenzaglobalsolutions.com/
Hi,
Quick question:
I had the yellow tag next to one of my menu items, and I updated WordPress, WooCommerce and Elementor to the latest, and now it’s gone.
What could have caused this and how to enable it back again?
Thanks!
Found it. The CS Mega Menu setting gets disabled when you Purge All the LiteSpeed Cache.
You need to check why this happens.
Hello,
Please create a ticket on our support (https://potezasupport.ticksy.com/) and post your queries with detailed information, links and screenshots (issue must highlighted) so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello, I would like to delete my purchase code from a site that I no longer use and for which I no longer have rights and activate the theme with my purchase code on another site, I would like your help?
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide the purchase code and activation/usage details so our concerned team can check and assist you.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I can’t buy support to answer my question, please send me a link to proceed to delete my two purchase codes from websites I no longer use. all theme builders do this for free.
Hello,
You can create a pre-purchase ticket to share the above requested details.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello
I add this code /* * Trim zeros in price decimals */ add_filter( ‘woocommerce_price_trim_zeros’, ‘__return_true’ );
it works in product page but not work inn cart and checkout page why?
Hello,
Please check your code and WooCommerce code to see if the code you added is meant to work only on product pages or on other pages as well.
If you have any other query, please create a support ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
yes but I usually used this code in other theme and works in all pages, it is in woo docs .. so how I can change it to work in all pages please?
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide access details with detailed information about the customization, links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there, i know that my support is ended, but something strange in my site. this is a clone site where we inserted different products. the problem is this i put a product with Price 19,90€ ... but in front end we so 19€ ... i have try to disabile all plugin witout woocommerce and some theme plugin .. but the problem is there. i have change the theme with standard twenty twenty-four and the problem is solved …
any ideas?
sorry the site: https://www.didattica-odontoiatrica.it/app/ ... and book section: https://www.didattica-odontoiatrica.it/app/libri-di-testo/
Hello,
WooCommerce handles product prices, so please check WooCommerce settings for this.
If you have any other query, please extend support and create a support ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
ok i have answered to your message.
Hello,
We checked in the fresh setup, and it’s working fine. We shared a screencast in your ticket. So, it’s something on your end that is causing the problem.
If you have any other query, please extend support and create a support ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
i make a test .. and i can understand … but if i change a theme the problem is solved .. i test with “storefront” .. when i come back to CiyaShop the problem is present? really no idea … 
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with steps to replicate the issue, links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Mailchimp API versions 2.0 and Export 1.0 are no longer available. For more information see https://mailchi.mp/7a37f04b6eb2/api-export-10-and-api-20-retirement
Hello,
Thanks for sharing the information. We will share this with the product development team to look into this.
If you have any other query, please create a support ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi! I get a failure when updating PGS core. Can I download it somewhere else? Or is something broken on my website..
Updating Plugin: PGS Core Herunterladen der Aktualisierung von https://envatoapi.potenzaglobalsolutions.com/install-plugin?plugin_name=pgs-core-5.6.0.zip&token=xxxxxx&site_url=https://xxxxx&product_key=xxxxx …
Download failed. Not Found
Thank you
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide the link with actual parameters instead of xxxxx and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
CiyaShop is perfect for dropshipping?
Hello,
It’s a WooCommerce theme, so you can use it for any purpose that WooCommerce supports out of the box.
If you have any other query, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and post your query with detailed information with links and screenshots so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Is there an Italian translation?
Hello,
This theme is fully translation-ready so that you can translate it in any language. Currently, we have 2 translated demos. Please refer to the below demos.
- https://ciyashop.potenzaglobalsolutions.com/jewellery-rtl/ar/
- https://ciyashop.potenzaglobalsolutions.com/electronics-fr/
If you have any other queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
How i remove License From Previous Website
Hello,
Please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide the purchase code and previous website details so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hello,
Create a pre-purchase ticket on our support (https://potezasupport.ticksy.com/) and provide the requested details.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hello. Is it possible, when I edit a page with “Edit with Elementor”, using the various “Kite Box” of “Potenza Elements”, to modify the numbers for each “Kite Box” I add? For example, do not just repeat “1, 2, 3”, but change it to “6, 7, 8”, “9, 10, 11” and so on according to the number of “Kite Box” included on the same page! Thanks in advance.
Hello,
No, currently there is no option to do this.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Good day, I just want to know: How to Exclude Products in a Specific Category from WooCommerce/Ciyashop Search.
Hello,
It’s a WooCommerce-related query. Please refer to the below documents for more information.
- https://webhostingbuddy.com/blog/how-to-remove-a-product-category-from-woocommerce-search/
- https://woocommerce.com/document/exclude-a-category-from-the-shop-page/
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I have been waiting for a response for a long time, I wrote to support via https://potezasupport.ticksy.com/, my ticket number is 3504639, can you help me?
Hello,
We replied to your ticket (https://potezasupport.ticksy.com/ticket/3504639). Please check and provide your feedback.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi ,
I want to buy the theme, but I have a question on my mind, I would be very happy if you answer it.As you know, each theme has a license key, I will run 1 domain, that is, a website, with this license key. My question is, let’s say my business went bad and the site I was running shut down completely after 2-3 years and I had to close it down. Can I use this license key on a different site, that is, the domain? As a result, I will be using it on 1 active website. This issue is important to me, can you help me?
thank you
Hello,
Please refer to the documents below for license-related queries and contact Themeforest support for further queries.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I am trying to contact you guys, but no response whatsoever. It’s about a license.
Hello,
Can you please let us know where you posted your query?
Please your queries on our support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
hi there, sorry i know that my support is ended … but i have this issue and it’s strange .. now i have solved with a 2 days ago backup. my hosting support give me this error:
yesterday i had a problem with the site .. and my hosting support discover this error: Fatal error: Cannot redeclare ciyashop_globals_n_constants() (previously declared in /home/dentals1/public_html/didattica-odontoiatrica.it/web/wp-content/themes/ciyashop-child/functions.php:17) in /home/dentals1/public_html/didattica-odontoiatrica.it/web/wp-content/themes/ciyashop/functions.php on line 14
did u have the idea? now i have solved the problem with an old back-up …
ideas?
thanks
Hello,
This is happening because the “ciyashop_globals_n_constants” function is added to the child theme. This function is meant to be in the CiyaShop theme only. So, check your child theme customizations, and remove this function from the child theme, and check again.
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
thanks a not 
Hi, The blog pages I edit with Elementor appear adjacent to the top, If I edit with WordPress’ own editor, this problem does not occur., This is a general problem, and I do not want to receive a support package for this problem. I am waiting for a solution from you? Can you help me urgently? I will give you a good or bad score accordingly.
Hello,
Please provide screenshots of the issue with steps to replicate the issue by creating the support ticket, so that our concerned team can replicate and check the issue.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
My support period has expired, I do not want to extend my support period for a problem caused entirely by you, I am going through a financially difficult period right now, if you check your theme you will see the error, please check it.
Hello,
If you are getting error while editing the blog page with Elementor, it is from the Elementor plugin. This is because if a page is assigned as “Latest Posts” (or say blog page), it turns into an archive, and Elementor doesn’t provide option to edit it.
Please refer to the below replies from Elementor support for editing Blog page queries.
- https://wordpress.org/support/topic/elementor-plug-in-not-working-on-certain-website-pages-2/
- https://wordpress.org/support/topic/unable-to-edit-homepage-with-elementor/
If you have any other queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information with links, screenshots, and references so that our concerned team can check and guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
I configur all settings ,but it’s showing This pincode is not serviceable!
Hello,
Your query is unclear, so, create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query, with screenshots. links, and references so that our concerned team can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
Hi i have tried to add a buy now button to the “Tools” theme, But the buy now button does the same function as the add to cart button. i tried a few plugin’s but does not seem to work. Anyone can help? i tired the ‘WPC Buy Now Button for WooCommerce’ this works well for shop page but the single page it runs the similar as the add to cart button.
Hello,
We are not aware of what customization you are making or how you are adding the button. So, create a support ticket on our support (https://potezasupport.ticksy.com/) and provide detailed information about your query, with screenshots and links so that our concerned team can guide you in a more organized way.
Thanks, Dinesh – https://www.potenzaglobalsolutions.com/
