12806 comments found.
Hello, I notice that in the activity type, when an activity is viewed via a mobile device, the fields on the right for booking and additional information are hidden. How can they also be visible for a mobile version?
Hello
I am afraid that you have to use custom code to change the theme layout.
In this case, you need a custom code that does not belong to the Item Support policy. Please hire a developer to customize code for your need
Thanks
Hello,
I’m interested in your WordPress theme for a new project. I’d like to know if I can use your theme for affiliate marketing with booking.com, but not with the search bar as you already suggest.
Instead, I’d like to use an affiliate link that redirects to the booking page of a hotel when a user clicks “reserve” on my site. It would be necessary for the check-in, check-out, and number of guests information entered on my site’s form to be retained in the redirection to booking.
In other words, I want to use your WordPress theme to showcase a selection of hotels, but I want to take the reservation process off my site and redirect users directly to the appropriate booking page through an affiliate link.
Best regards
Hello,
Unfortunately, Traveler does not support this fucntion.
External Booking will just redirect to the destination URL, without any inforamtion of check-in/check-out or number of guests
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi,
I am interested in the “Modmix” demo available at https://modmixmap.travelerwp.com/. I would like to inquire whether importing it will provide access to all the features related to “Hotel” and “Tour” functionalities. Additionally, I want to know if it’s possible to install the theme twice on the same domain, for instance, at https://domain.com/br and https://domain.com/en.
Thank you for your assistance.
Hello,
Modmixmap demo contains all services already. Kindly note that any images such as service images, sliders, or banner examples are not included in this theme
Regarding 2 websites, you will need 2 licenses and each website does not relate to the other. For example, the database on website 1 is not the database on website 2
If you need to build multi-languages in one website, you need to buy WPML Multilingual CMS: https://wpml.org/purchase/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
hello i would like to know how the admin can communicate with partners and normal users using the inbox notification found in the dashboard
Hello,
Admin can communicate with Partner via Ask A Question function. In this case, admin just like a normal user
Admin/Partner cannot communicate with user if the user do not open the communication first. The user can start by Ask A Question function
Please feel free to contact us if you need any further information.
Thank You and Best Regards
ok thanks where exactly ask a question function found i looked inside the dashboard and couldnt find it
Hello,
It’s Partner Options > Inbox Options. For example: https://modmixmap.travelerwp.com/st_tour/segway-tour-of-washington-d-c-highlights/
Screenshot: https://prnt.sc/bF7UIlcwUOvQ
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I was wondering if the partner has the possibility to complete/validate/delete bookings? I don’t see an option on the partner dashboard. Thanks.
Hello,
Partner does not have this role. Money is go to admin account, therefore admin is the one who do it
If payment method is payment gateway, the status change automatically based on the status of transaction
If payment method is Bank Transfer, admin change status manually because only admin know when the money transfer
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Since the last update in the activities service, the activity start times are not working in the calendar. When the user goes to book an activity with a start time on the calendar, the error “Start time is over” always appears. Since the last update, this error has been occurring and to solve it you have to edit the activity in the availability tab to edit the calendar again without setting the start time so that it works correctly and the reservation can be made. Please fix this
When will the next update be? Can you correct this as soon as possible or do we have to edit all the availability of the activities now and then reset the start times?
Hello,
We are working on it and the next update will be released before the end of November
Can i have a License Deregistration Request for the Travelr Theme after the support period expired?.
Hello,
Yes. Deregistration Tool works without Support Period. You just need to login the account
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thank you for your feedback
Hello, This is a pre-purchase question, is it possible to use the ‘Catalogue Mode’ I mean instead of going throught woocommerce checkout and payement i want to recieve a simple email that says that the customer want to book this tour?
Hello,
Traveler does not have Catelogue Mode. Otherwise, you can turn on the Inquiry Mode then customer cannot book, just send inquiry
Please feel free to contact us if you need any further information.
Thank You and Best Regards
When I try to Quick install demo it starts installing and stops after 13.5%. Please help
Hello,
Please make sure that you have matched all of our requirements here before you install Traveler or import demo data: https://travelerwp.com/what-are-the-travelers-requirement-system/
Kindly check carefully. Traveler cannot work properly if your site missing one of those requirements.
Besides, we provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi! I was trying to submit ticket but i seen my support period expired, pls can you help me in solving this issue on my website, In my website homepage https://tourfiji.tours , the locations are displayed in circle style, and in mobile by default earlier it was showing 2 circles in a row, which was looking pretty good, but now something wrong has happened its only showing 1 circle in a row in mobile due to that its not looking good pls let me know soon what is wrong, if you want login access pls let me know i will provide to you on your support email. Thanks!
Hello,
In the next theme version, we will update to 2 circle per row in mobile
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Pls let me know how can i degrade the version of theme, because this new update has caused me this problem of circles in mobile, and my site is live and it is not looking good, pls let m know how can i do this.
Hello,
To do this, you need a purchase code with valid support period. You can create a ticket and submit a request in Shinehelp Support System
https://shinehelp.travelerwp.com/all-tickets/Please feel free to contact us if you need any further information.
Thank You and Best Regards
hiI want to use the traveler theme with different demo for two different websites, but I can’t, why?
Hi,
Kindly note that one purchase code can be used for a single-end product only. If you are using two different websites, you need 2 purchase code to activate for 2 websites
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I have one question more, I would need to have dark background on the home page and all the pages apart of the tour detail page, which would remind white add yellow color outlines around the images and in the tour box listing, and have the corners stright not rounded. Is there a global styling setting I can do that? Thank you
Hello,
Unfortunately, it is impossbile for your needs
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Thank you for your prompt answer. To what extend is possible to csutomize the Travel booking template. Thank you. Best Regards
I like your templates very much, but I would like to ask prepurchase question. Can I use let’s say the resortspa template design but not as hotel but a tour agency? Also is there styling option in the top main hero image on the home page to use elementor shape dividers? Thank you in advance 
Hello,
Unfortunately, it is impossible. Resortspa use Search Form Room and cannot be used in Tour services https://prnt.sc/JlhhdIEK_fuMAnd list of room cannot list the tour: https://prnt.sc/XRptbAM9brH9
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi! About the MercadoPago integration, which products uses from MercadoPago: CheckoutPro or CheckoutAPI ?
Hello,
We provide support only via the ShineHelp Support System. Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi guys.
How the theme choose the correlation of “explorer other options” inside tours?
Than I have two suggestion for improve SEO.
First: Tour categories must be a page because otherwise it isn’t possible to control title and description, that can be helpful for aggregate many kind of tours under same category.
Second: do to silos structure al tours, hotels, activities should belong to the destination, like this the URL become namedestionation/hotel or namedestination/tours.
Now al the tours, hotels an activties don’t belong to the location because are only filters.
Hello,
1. Explorer other options will show tour belongs to the same term of attributes that have been chosen in Theme Settings > Tour Options > Advance search
2. Unfortunately, we have not supported this function yet in Theme. We don’t have tour categories pages. If you want, just create the page with the element List item service. This element can show tour belongs to a specific category
3. Unfortunately, we have not supported this function yet in Theme. You need a custom code (not belonging to the support policy) to do this task.
Regarding feature requests, you can submit feedback here https://feedback.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
pre sale question. can change main header image of the web site index page in to a moving slider? how?
Hello,
If you mean homepage, it is possible. If you mean function page, it is impossibile
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I want to add a section to the search form to be able to book balloon flights, I saw that this can be added as an “activity”.
But the relevance of the balloon flight service is such that I would like to add it as an additional option in the search form on the home page.
Could it be?
Hello
I am afraid that you have to use custom code to change the theme layout.
In this case, you need a custom code that does not belong to our support policy. Please ask for a custom from another 3rd party to do this for you.
Thanks
Hi, I have a few questions Is your template support another affiliate systems ? Because booking and expedia not providing us service, until we have strong users and view on our website We interest to use GTA api and services, but when We google it, we faced with many url that we don’t sure which one is official GTA url. Can you help us ?
Hello,
We supported only booking.com, expedia and travelpayout
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, We want to get booking.com or expedia affiliate system. But they say until you haven’t user and traffic on our site, they cannot provide this services to us. Can you help us for getting affiliate system in short time ?
Regards,
Hello,
Unfortunately, Traveler helps to integrate the affiliate system. We do not help on bypass affiliate registration. This is the work betwwen you and affilate system
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, how do you change/translate this text or image? https://ibb.co/wWvMW4Z
Hello,
You can change text by Translation with PoEdit: https://travelerwp.com/how-to-translate-your-theme-by-poedit/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
But the orange and black text “Membership Package” seems to be a picture, how do you translate this or if it’s not possible how do your replace it or remove it. Thanks.
Hello,
The title is image and cannot be changed. The subtitle is text and can change
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Just a suggestion it could be best to do something about the picture, it should be replaced by text so that we can easily translate it. Please consider it in your future updates. Thanks again for your excellent support.
Hello,
Regarding image, you can design your own membership.png then replace with /themes/traveler/img/membership.png
Please feel free to contact us if you need any further information.
Thank You and Best Regards
That’s good news, should I create the same path in child theme, so It would not be overwritten in next update?
Hello,
Unfortunately, this replacement must be made in main theme. You can replace and remember to replace again after update theme
Please feel free to contact us if you need any further information.
Thank You and Best Regards
can i make changes in checkout model ?? if yes then please let me know how to make changes
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
