8646 comments found.
Hello, having the same problem as meena_momand. Every plugin is up to date and all system requirements are green. I noticed while searching for a resolution that if I disable Woocommerce from the plugins, every courses are loading properly. Once I active it again, I got an error 500 on the console and infinite loading as explained by meena_momand. The problem seems to disappear also if not logged in.
thanks in advance.
Hello,
Thank you for reaching out!
The case of “meena_momand” occurred due to the Polylang plugin which is not compatible with the theme.
The WooComerce is a compatible plugin with the Masterstudy Theme. Please try disabling other plugins except for WooCommerce and bundled plugins.
Kind regards
Everything is working again when I disable Jetpack. Woocommerce works as well. Thanks a lot.
Hi, Our student are not able to see their enrolled courses, its going to infinite loading, we dont know whats the issue, m developer have no access to submit ticket, could let me know how can i handle this from my end.
Hello,
Thank you for reaching out!
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists, it may be necessary to temporarily disable third-party plugins in order to identify the root cause of the issue.
Kind regards
Could you reply our ticket #Z59527, many thanks, its in the same regard with more details on the issue
We assigned ticket to the agent and you will get updated soon.
Kind regards
Здравствуйте. Вы планируете менять дизайн блога или его можно как-то изменить? На мой взгляд он не очень привлекательный и немного устаревший
Hello,
Thank you for reaching out!
I don’t believe we have immediate plans for that, but I want to encourage you to suggest it on our public board here, so that the product team takes it into consideration:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Kind regards
Course builder not working, everytime I want to add a new course it takes me to “404 page error The page you are looking for does not exist.” Please help now, how do I fix this?
Hello,
Thank you for reaching out!
Please be sure that the permalinks are set up as Post name (/ postname /).
You can do that through Dashboard > Settings > Permalinks.
If the problem persists after resaving permalinks, open ticket in our support platform for further assistance.
Kind regards
I purchased this item a while ago and installed it on a domain that is now expired. And I no longer have access to that domain to deactivate the theme. My license support has also expired. Is there any possible way to remove the old domain association or resolve this situation?
Hello,
Thank you for reaching out!
We have reset the domains that are currently unavailable. You can now activate the theme on a single live site.
Kind regards
Any upcoming plans to support setting max enrolled students for a course? That’s the only thing missing and preventing me from purchasing this wonderful LMS theme.
Hello,
We appreciate your interest in our theme and LMS.
We have a similar task in our public roadmap:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms?category=608/16202
Please vote on it to consider it in future releases.
Kind regards
I am using the masterstudy-4.8.12 version theme and would like to use the WPML plugin. Can you tell me what the compatible wpml version is?
Hello,
Thank you for reaching out!
The theme is compatible with latest ‘Multilingual CMS’ version of WPML:
Kind regards
Why don’t you answer tickets?
Hello,
Thank you for reaching out!
Due to the high volume of the tickets, response time is delayed. Our agents are working on your request and you will be updated soon.
Kind regards
iam using astra theme with ms lms udemy importer, the problem is when i open my website in mobile width not normal please help https://www.freewebcart.com/courses/complete-pandas-for-absolute-beginners-2023/
Hello,
Thank you for reaching out!
You are using the premium core plugin of MasterStudy with a third-party theme.
Please activate the MasterStudy theme to ensure compatibility.
If you are going to use MasterStudy LMS with Astra theme please kindly purchase the plugin separately:
https://stylemixthemes.com/wordpress-lms-plugin/pricing/
Kind regards
what you mean i already purchase and pro plugin, problem showing in stm_lms_udemy_bar this one not resposive
You are using MasterStudy LMS Pro plugin which was bundled to the theme with Astra. In this case you will not receive updates for pro plugin and we cannot assist you since you are using different theme.
If you want keep activating Astra theme, please purchase MasterStudy LMS pro plugin and open ticket in our support platform:
https://support.stylemixthemes.com/tickets/new/support?item_id=26
Our agents will review Modern course template on your site.
Kind regards
why agin purchase ? already purchased, why remove old bulider? can give a option to select old and new bad updates
You purchased the MasterStudy theme which includes premium plugins in the package.
As per policy, the bundled plugins are only valid when our theme is active. If you wish to use the MasterStudy Pro plugin separately from MasterStudy, you should obtain a separate license for it.
You can check our live demos, to ensure that a single course page is responsive:
Kind regards
iam using udemy affliate and new update when i import udemy course automaticaly going to new couse builder and i have no access of classical editor section
Legacy course builder is depreciated and not available anymore.
You can edit course details with Course Builder directly.
Kind regards
how to use other plugins ?
Third-party plugins cannot return old course builder to edit Courses,
Kind regards
why website is getting slow after update
Hello,
Thank you for reaching out to us. We appreciate your feedback and apologize for any inconvenience you’ve experienced with the recent update.
Our development team is committed to optimizing both the theme and core plugins in future releases to enhance overall speed and efficiency.
In the meantime, there are a few steps you can take to improve your website’s performance:
- Ensure that your caching mechanisms are configured correctly. Clearing your cache after updates can often resolve performance issues.
- Confirm that all plugins and your theme are updated to their latest versions and are compatible with the new update. Incompatibilities can sometimes lead to performance issues.
- Check if your hosting server has enough resources to support the latest version. Sometimes, upgrading your hosting plan or optimizing server settings can make a significant difference.
Kind regards
check the post not showing sidebar https://www.freewebcart.com/10-best-ai-porn-generators-in-2023/ and showing some codes
Hello,
Thank you for reaching out!
You were installed different theme, so please reach theme support regarding sidebar issue.
Kind regards
i change recently becouse no solutions from your side, can you solve this issue ? iam using astra theme with ms lms udemy importer, the problem is when i open my website in mobile width not normal please help https://www.freewebcart.com/courses/complete-pandas-for-absolute-beginners-2023/
The theme is very fragile. When I renamed a course, the home page and the course page are now broken. I am really desperate. Could you please have someone helping me with the ticket: Z58848 Matthew Gordon is not helping and I am about to give up and buy a new theme
You haven’t already addressed the single course display issue in your ticket; you told me to recreate my course from scratch, it is not a solution. You should investigate to understand what is causing your theme to fail. Many people here report errors and issues. It is not only me.
Hello,
Thank you for reaching out!
Our agent worked on your site and explained why the issue occurred with the single course.
I hope the provided instructions were helpful.
Kind regards
Hello, is there a way to deactivate register?
Hello,
Thank you for reaching out!
To track course progress, creating an account is necessary. The LMS system is unable to save progress for guest users on courses.
Kind regards
and more errors…. Courses published between yesterday and today are only free, even when associated with plans.
Every day a new error, I’ve never seen that…..
Hello,
Thank you for reaching out! I understand that you’re experiencing issues with courses published.
We tested course builder in our staging and courses are publishing correctly without errors. To better assist you, could you please provide more details about the errors you are encountering? Specifically, any error messages, steps to recreate the issues in our staging.
Once we have more information, our support team will do our best to investigate and address the issue promptly.
Thank you for your cooperation, and we appreciate your patience as we work to resolve this matter for you.
Kind regards
Dear StylemixThemes Team,
I hope this comment finds you well. I recently acquired the Masterstudy – Education WordPress Theme, and I have been experiencing some challenges with its updates. Whenever there are new updates available for the theme or its associated plugins, my website becomes temporarily dysfunctional, rendering users unable to log in until all the plugins and the theme are updated. This has been a source of frustration for both me and my website users.
I would like to understand the reasoning behind this update process and why it is necessary to manually update to the latest version every time. Is there a way for the current version to continue functioning, even if the latest version has not been installed?
Thank you for your time and consideration.
Hello,
Thank you for reaching out!
The site will function when the theme and core plugins are not updated to the latest version.
Hoverer, it is highly recommended to keep the theme and plugins updated because they include a number of new features and bug fixes.
If you are experiencing issues during the update process, please check your system environment to ensure that they match the requirements.
Kind regards
Hello Stylemix Themes Team,
I would like to share my website link: https://oazis.rw/learn/. Kindly check whats wrong with my website, because when there is an update the current version disfunction. Users can’t login and signup because there are some non-installed updates.
Looking forward to your promptly support.
Hello,
On your site the login forms are not functioning due to caching system and there are errors on the console: http://joxi.ru/12MRLw6H8DXQKA
Please clear the cache, review the settings of the plugin or disable LiteSpeed Cache plugin temporarily.
Kind regards
Does the system have any option to determine if the user has seen the entire video, or if they just click the completed and next button?
Hello,
Thank you for reaching out!
By default, there is no option to determine if students watched the entire video. We have a feature request on our roadmap. Please vote for it to be considered for future development.
https://stylemixthemes.cnflx.io/boards/masterstudy-lms/21981
Kind regards
Hi there, this theme is great but there are some things you’ll need to consider. A quicker registration for one, after signing up, the user is prompted to go into their email and nothing happens after submission on the form which is confusing. Also, when you sign up and look at the courses, look how it shows, some broken elements- https://paste.pics/6ef2863281f4b822ae9d8d2a69204c69 (how can I correct this or is it something ya’ll will need to sort in an update?
Hello,
Thank you for reaching out!
When Email Confirmation is enabled on LMS settings, users should confirm the email address to complete registration. If you are not receiving confirmation emails, please kindly check your SMTP settings on the server side.
When the lessons are loading the content, such glitches may occur. You need to increase the website speed by upgrading your system settings. Also, by enabling the preloader, you can hide content until the website fully loads (https://prnt.sc/26k8tjz).
Kind regards
I actually had this enabled. My website is pretty fast. When I log in, it shows that gibberish but when I access “enrolled courses” from the top right profile menu it is okay (even though the information here is different, it asks you to continue the course instead of preview etc). Might be something you need to look into. UPDATE: It only happens when you log in for the first time. WHen you go on enrolled course from there its fine.
We did not detect such kind of issue in our testing environments.
You can test our Sandbox to ensure problem is not related to the theme:
https://masterstudy.stylemixthemes.com/classic-lms-elementor/home-page-two/
Probably it may occur due to third-party plugins conflict. Please disable plugins that was not included in theme package including caching plugins and recheck the case.
Kind regards
not showing post settings, udemy affliate theme
Hello,
Thank you for reaching out!
Please provide more details. Which specific post settings are not available?
Kind regards
no option for add affliate link and sale price, last time a post settings options for add udemy affliate link
You should edit courses with course builder and go to the Pricing section to add requested information.
why yesterday i use the option now not show in course edit section
brother uderstand post setting option not show in udemy course editor
Please note that with theme version 4.8.0, we added a new course builder with an updated UI.
https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog#4.8.0
In recent updates, the legacy course builder has been removed, and you should now edit Udemy-imported courses with the new Builder.
https://www.loom.com/share/8a6bfd1618db4642a1714b2b161003d9
Kind regards
time wasting brother can i roll back?
If you roll back the plugins, they will not compatible with latest version of the WordPress and theme.
Regards
Hi Masterstudy team, I apply any new changes to the website it does not reflect to the website. I have to do alot of refresh and takes almost 12hours plus to see any updates on the website. In admin dashboard i can see but in the INCOGNITO MODE i can not here is the link you check. Please reply here we submitted ticket no response in days: https://www.youthcolab-learn.org/
Hello,
Thank you for reaching out!
The changes that you applied may not reflect to the guest users due to caching plugins.
Please clear cache of your site and check the changes once more.
Kind regards
I installed the cache plugin, and did clean-up still nothing affects. I add some elementor deisgn and then check with the result still nothing shows.
The case you reported is not related to the theme directly. To find the root of the issue, please temporarily disable third-party plugins that were not included in the theme package.
Please provide the ticket ID, so we can troubleshoot the case with agents in detail.
Kind regards
Hello Stylemix, does the theme come with a Child Theme?
Hello,
Thank you for reaching out!
A child theme is included in the theme package.
Kind regards
