8670 comments found.
Hello, I want to ask , regarding the certificate received by the student, so the name in the certificate display cannot be changed (which is in the blob:https://domain.com/xxxxxxxxx),
so if students change the name on their profile the name printed on the certificate does not change,
and this causes differences in the recipient of the certificate stated on the certificate and when checking/validating the certificate code there is a difference in the owner of the certificate,
In the initial version, when I bought this theme, the name on the certificate automatically changed if there were changes to the student profile. Thank you
Hello,
Thank you for reaching out!
This is the default behavior of the LMS system. There was a request to prevent students from generating certificates using different names. That is why the certificate will be issued with the initially created First and Last name.
Kind regards
Thanks for the explanation,
1, What if the student enters the name incorrectly, and the certificate has already been created?
Is there a way from the website admin side to change the certificate name?
Currently site administrator cannot modify certificate of the students.
We are going to review this behavior and make it optional in future releases.
Kind regards
Okay, I think locking the certificate name is good if the reason is as you explained before, and I hope that in the next update at least the website administrator will be able to change it.
thankyou.
Show sidebar info on mobile. I can´t see the sidebar info on mobile which I have created in widgets. How can I do it? Thank you, regards, Itxaso
Hello,
Thank you for reaching out!
Could you please provide the link to the page with sidebars? We will review the structure for further assistance.
Kind regards
Can you apply the following CSS in theme options > Custom CSS section:
@media (max-width: 767px) { body.woocommerce-shop .hidden-sm.hidden-xs { display: flex !important } }
It should display a sidebar on mobile view as well.
Kind regards
Yes!!! thank you very much. It is working now
The Appearance > Theme File Edit setting disappeared after installing the theme. How can I access this?
I also got Mailhimp API but, how to create MailChimp List ID?
Hello,
Thank you for reaching out!
The theme settings can be adjusted from Dashboard > Theme options.
The List ID can be found from MailChimp directly by creating an Audience.
Kind regards
Thanks for your answer. But unfortunately, the solution suggestion you gave points to configurations that are valid for MS LMS settings. However, after installation, I could not find the Appearance > Theme Editor settings, which should be under the WordPress admin menu. How can I access theme files from the admin panel?
Hello,
Please open theme options from Dashboard > Theme options section not from WordPress appearance. The theme options will be available after importing demo content:
If you cannot get a MailChimp List ID, please follow their manual or contact their support directly:
https://mailchimp.com/help/find-audience-id/
If you have more questions regarding theme settings, please open tickets in our support system for further assistance:
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
After frequent theme updates, widgets in the Footer section cannot be intervened. Reverting the theme to version 4.8.22 did not help.
Widget Area Warnings: - It may not work properly because there are issues with the “stm_pages” block. See developer tools for details. - The “woocommerce_products” block may not work properly because there are issues. See developer tools for details.
I have never had a theme that I regretted purchasing so much. Is the theme updated every day? Does it never occur to you that people’s work will be garbage in systemic regulations?
The problems I mentioned above still persist. The Theme Editor, available in every WordPress admin panel, disappeared after installing the MyStudent theme. There is no access to edit the code.
Hello,
The theme is regularly updated to introduce new features and bug fixes.
With the latest version of the theme we could not detect the listed issues:
The widgets section is loaded correctly: http://joxi.ru/YmE54wMsL8DE0m
The default WordPress theme editor is available: http://joxi.ru/bmoKDlgSlDXKlm
They may not load due to third-party plugins. Please open tickets in our support platform by providing WP-admin credentials. Our agents will review your case in detail.
Kind regards
Hello again, When we installed the plugins deemed “necessary” by the theme, the errors I mentioned in the previous message appeared. So “This theme recommends the following plugin: WPBakery Page Builder.” To avoid seeing the warning again, I installed the WPBakery plugin along with Elementor. But unfortunately the Theme Editor, widgets and some other features have disappeared. When you deactivated the WPBakery plugin, the lost features came back.
The problem is; You declare that a theme can be used with two page builders at the same time. This misleads people.
Hello,
If you imported demo with Elementor you can ignore the warning. We informed developers team and it will be fixed in one of the upcoming theme updates.
Kind regards
since the last couple updates, the Courses’ styles were not able to activate, it’s only udemy.. and the other two default and classic are broken and shows “There has been a critical error on this website.” I thought it was some plugin or an update on my side, I tried the theme on plain wordpress for testing, it’s the same!
we’re dying here, and even udemy takes a whole endless empty margin on the right !
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists it is required to check debug logs.
Kind regards
actually it’s the latest version and all the requirements are met!
The scroll on the right side may occur due to custom header or footer template. To solve the case try applying the following CSS in Dashboard > Theme Options > Custom CSS section:
body.single-stm-courses, body.stm-lms-user-account, html.stm-lms-lesson-opened body { display: block !important; overflow: hidden; }
For critical error, it is required to check debug logs with hosting provider.
Kind regards
Hello, having the same problem as meena_momand. Every plugin is up to date and all system requirements are green. I noticed while searching for a resolution that if I disable Woocommerce from the plugins, every courses are loading properly. Once I active it again, I got an error 500 on the console and infinite loading as explained by meena_momand. The problem seems to disappear also if not logged in.
thanks in advance.
Hello,
Thank you for reaching out!
The case of “meena_momand” occurred due to the Polylang plugin which is not compatible with the theme.
The WooComerce is a compatible plugin with the Masterstudy Theme. Please try disabling other plugins except for WooCommerce and bundled plugins.
Kind regards
Everything is working again when I disable Jetpack. Woocommerce works as well. Thanks a lot.
Hi, Our student are not able to see their enrolled courses, its going to infinite loading, we dont know whats the issue, m developer have no access to submit ticket, could let me know how can i handle this from my end.
Hello,
Thank you for reaching out!
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists, it may be necessary to temporarily disable third-party plugins in order to identify the root cause of the issue.
Kind regards
Could you reply our ticket #Z59527, many thanks, its in the same regard with more details on the issue
We assigned ticket to the agent and you will get updated soon.
Kind regards
Здравствуйте. Вы планируете менять дизайн блога или его можно как-то изменить? На мой взгляд он не очень привлекательный и немного устаревший
Hello,
Thank you for reaching out!
I don’t believe we have immediate plans for that, but I want to encourage you to suggest it on our public board here, so that the product team takes it into consideration:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms
Kind regards
Course builder not working, everytime I want to add a new course it takes me to “404 page error The page you are looking for does not exist.” Please help now, how do I fix this?
Hello,
Thank you for reaching out!
Please be sure that the permalinks are set up as Post name (/ postname /).
You can do that through Dashboard > Settings > Permalinks.
If the problem persists after resaving permalinks, open ticket in our support platform for further assistance.
Kind regards
I purchased this item a while ago and installed it on a domain that is now expired. And I no longer have access to that domain to deactivate the theme. My license support has also expired. Is there any possible way to remove the old domain association or resolve this situation?
Hello,
Thank you for reaching out!
We have reset the domains that are currently unavailable. You can now activate the theme on a single live site.
Kind regards
Any upcoming plans to support setting max enrolled students for a course? That’s the only thing missing and preventing me from purchasing this wonderful LMS theme.
Hello,
We appreciate your interest in our theme and LMS.
We have a similar task in our public roadmap:
https://stylemixthemes.cnflx.io/boards/masterstudy-lms?category=608/16202
Please vote on it to consider it in future releases.
Kind regards
I am using the masterstudy-4.8.12 version theme and would like to use the WPML plugin. Can you tell me what the compatible wpml version is?
Hello,
Thank you for reaching out!
The theme is compatible with latest ‘Multilingual CMS’ version of WPML:
Kind regards
Why don’t you answer tickets?
Hello,
Thank you for reaching out!
Due to the high volume of the tickets, response time is delayed. Our agents are working on your request and you will be updated soon.
Kind regards
iam using astra theme with ms lms udemy importer, the problem is when i open my website in mobile width not normal please help https://www.freewebcart.com/courses/complete-pandas-for-absolute-beginners-2023/
Hello,
Thank you for reaching out!
You are using the premium core plugin of MasterStudy with a third-party theme.
Please activate the MasterStudy theme to ensure compatibility.
If you are going to use MasterStudy LMS with Astra theme please kindly purchase the plugin separately:
https://stylemixthemes.com/wordpress-lms-plugin/pricing/
Kind regards
what you mean i already purchase and pro plugin, problem showing in stm_lms_udemy_bar this one not resposive
You are using MasterStudy LMS Pro plugin which was bundled to the theme with Astra. In this case you will not receive updates for pro plugin and we cannot assist you since you are using different theme.
If you want keep activating Astra theme, please purchase MasterStudy LMS pro plugin and open ticket in our support platform:
https://support.stylemixthemes.com/tickets/new/support?item_id=26
Our agents will review Modern course template on your site.
Kind regards
why agin purchase ? already purchased, why remove old bulider? can give a option to select old and new bad updates
You purchased the MasterStudy theme which includes premium plugins in the package.
As per policy, the bundled plugins are only valid when our theme is active. If you wish to use the MasterStudy Pro plugin separately from MasterStudy, you should obtain a separate license for it.
You can check our live demos, to ensure that a single course page is responsive:
Kind regards
iam using udemy affliate and new update when i import udemy course automaticaly going to new couse builder and i have no access of classical editor section
Legacy course builder is depreciated and not available anymore.
You can edit course details with Course Builder directly.
Kind regards
how to use other plugins ?
Third-party plugins cannot return old course builder to edit Courses,
Kind regards
why website is getting slow after update
Hello,
Thank you for reaching out to us. We appreciate your feedback and apologize for any inconvenience you’ve experienced with the recent update.
Our development team is committed to optimizing both the theme and core plugins in future releases to enhance overall speed and efficiency.
In the meantime, there are a few steps you can take to improve your website’s performance:
- Ensure that your caching mechanisms are configured correctly. Clearing your cache after updates can often resolve performance issues.
- Confirm that all plugins and your theme are updated to their latest versions and are compatible with the new update. Incompatibilities can sometimes lead to performance issues.
- Check if your hosting server has enough resources to support the latest version. Sometimes, upgrading your hosting plan or optimizing server settings can make a significant difference.
Kind regards
check the post not showing sidebar https://www.freewebcart.com/10-best-ai-porn-generators-in-2023/ and showing some codes
Hello,
Thank you for reaching out!
You were installed different theme, so please reach theme support regarding sidebar issue.
Kind regards
i change recently becouse no solutions from your side, can you solve this issue ? iam using astra theme with ms lms udemy importer, the problem is when i open my website in mobile width not normal please help https://www.freewebcart.com/courses/complete-pandas-for-absolute-beginners-2023/
The theme is very fragile. When I renamed a course, the home page and the course page are now broken. I am really desperate. Could you please have someone helping me with the ticket: Z58848 Matthew Gordon is not helping and I am about to give up and buy a new theme
You haven’t already addressed the single course display issue in your ticket; you told me to recreate my course from scratch, it is not a solution. You should investigate to understand what is causing your theme to fail. Many people here report errors and issues. It is not only me.
Hello,
Thank you for reaching out!
Our agent worked on your site and explained why the issue occurred with the single course.
I hope the provided instructions were helpful.
Kind regards
Hello, is there a way to deactivate register?
Hello,
Thank you for reaching out!
To track course progress, creating an account is necessary. The LMS system is unable to save progress for guest users on courses.
Kind regards
and more errors…. Courses published between yesterday and today are only free, even when associated with plans.
Every day a new error, I’ve never seen that…..
Hello,
Thank you for reaching out! I understand that you’re experiencing issues with courses published.
We tested course builder in our staging and courses are publishing correctly without errors. To better assist you, could you please provide more details about the errors you are encountering? Specifically, any error messages, steps to recreate the issues in our staging.
Once we have more information, our support team will do our best to investigate and address the issue promptly.
Thank you for your cooperation, and we appreciate your patience as we work to resolve this matter for you.
Kind regards
Dear StylemixThemes Team,
I hope this comment finds you well. I recently acquired the Masterstudy – Education WordPress Theme, and I have been experiencing some challenges with its updates. Whenever there are new updates available for the theme or its associated plugins, my website becomes temporarily dysfunctional, rendering users unable to log in until all the plugins and the theme are updated. This has been a source of frustration for both me and my website users.
I would like to understand the reasoning behind this update process and why it is necessary to manually update to the latest version every time. Is there a way for the current version to continue functioning, even if the latest version has not been installed?
Thank you for your time and consideration.
Hello,
Thank you for reaching out!
The site will function when the theme and core plugins are not updated to the latest version.
Hoverer, it is highly recommended to keep the theme and plugins updated because they include a number of new features and bug fixes.
If you are experiencing issues during the update process, please check your system environment to ensure that they match the requirements.
Kind regards
Hello Stylemix Themes Team,
I would like to share my website link: https://oazis.rw/learn/. Kindly check whats wrong with my website, because when there is an update the current version disfunction. Users can’t login and signup because there are some non-installed updates.
Looking forward to your promptly support.
Hello,
On your site the login forms are not functioning due to caching system and there are errors on the console: http://joxi.ru/12MRLw6H8DXQKA
Please clear the cache, review the settings of the plugin or disable LiteSpeed Cache plugin temporarily.
Kind regards
Does the system have any option to determine if the user has seen the entire video, or if they just click the completed and next button?
Hello,
Thank you for reaching out!
By default, there is no option to determine if students watched the entire video. We have a feature request on our roadmap. Please vote for it to be considered for future development.
https://stylemixthemes.cnflx.io/boards/masterstudy-lms/21981
Kind regards
