7059 comments found.
I cannot import any templates. It always said “Problem. Retry, please!”
Hi, your server is probably low on resources, in this case the import will be done in chunks, you will have to try again until you see a success message.
Cheers!
I have updated the theme – now when the customer adds a product to the cart, the mini cart shows a pop-up with the pic of the product added. The image is too big. How do I disable this feature?
Hi, go to Appearance > Customize > Shop > Shop Notification and under Notification Style, change to Classic.
Cheers!
Did you guys get rid of Quick View? Was there a reason why?
Hi, for our loyal customers like you, we have a dedicated customer service area where we will answer your questions in detail.
Make sure your subscription is active and contact us here:
https://www.getbowtied.com/support/Cheers!
Nah, that’s all right. A simple yes or no would have sufficed.
Yes or no 
You don’t need to be a smart ass about it. You think you’re funny, but you’re not.
Hello I need to replicate this demo. https://shopkeeper-demo.getbowtied.com/homepage-1/home-product-landing-2/ which one should I choose? Thanks for everything!
Hi, please contact us on support, one of the developers will help you immediately.
https://www.getbowtied.com/support/Cheers!
Hello, i’m using “Bags store template kit” with “header layout 4”. Is there a way to swap places between the shopping cart and search icons? I would like the search icon to appear first and the cart icon to the right of it. Ty
Hi, please contact us on support, one of the developers will help you immediately.
https://www.getbowtied.com/support/Cheers!
Hello,
Ever since I updated the theme on my test site, a pop-up window titled “Welcome to the Shopkeeper Dashboard!” appears in my admin area.
No matter what I do, I can’t seem to get rid of it, and it shows up on every page of my admin panel.
It’s very disruptive and prevents me from working.
You can view a screenshot by clicking on this link:
https://tinyurl.com/ywxyzje7 What can I do to make this window go away?Thank you in advance.
Hi, please contact us on support, one of the developers will help you immediately.
Cheers!
ninjaform error display view page
Uncaught TypeError: Cannot read properties of null (reading ‘getContext’)
underscore.min.js?ver=1.13.4:2 Uncaught SyntaxError: Unexpected token ‘if’
t = new Function(r,"_",a)
} catch (n) {
throw n.source = a,
n
}
https://straton.pro/contact/
Hi, please contact the author of ninjaforms. Thanks!
Hi Guys,
There is a new WooCommerce release (8.2.0), is it safe to update or wait for a theme update first?
Thank you
Hi, it’s 100% safe. Cheers!
You guys are the best, thank you
CAN Y0U INDICATE WHERE T0 EDIT CART PoP UP – FR0M THE SHP IC0N? THERE IS A N0TICE AT THE B0TT0M THAT Y0U CAN ADD TEXT T0 – THANKS
Hi, sure: Go to Appearance > Customize > Header > Header Elements and edit “Mini Cart Message” field.
Cheers!
Love the work, devs! For the people who want to update WP Bakery, you need to go to Shopkeeper -> Plugins -> There you will find a list of precompiled plugins in shopkeeper. Just hit update and you’re good to go. 
Thank you!
On the product page: the search icon is not working to activate the popup search bar. I’ve tried 2 browsers, looked for active popup blockers and the problem persists. The search bar appears on other pages, but not a product page.
Hi, it may be a conflict with a plugin installed on your site. Please contact us on support, one of the developers will help you quickly.
https://www.getbowtied.com/support/Cheers!
hello ! I have an active licence and WP Bakery does not update. I don’t know how to do it. I have the version Version 6.10.0 (with a security issue on this version so i need to update it)
- I have the envato plugin installed and connected - When I check Apparence > Install plugins, “Kits, Templates and Patterns” is only displaying - When i go to Apparence > Themes, the theme is up to date - When i go to Updates, there is no updates
Can you help me please ?
I managed to update it manually (with plugins.html link), but is there a way to do this automatically? Manually, it’s very restrictive for a paid theme…
Hi, make sure you’re running at least version 3.3. In your Dashboard, go to Shopkeeper -> Plugins -> You’ll find a list of plugins in Shopkeeper. Simply click ‘Update’, and you’re all set!
Cheers!
Hi there, love this theme! Quick question, how do I switch the header to dark mode on the product detail pages?
Hi, edit the product, and in the right column you will find the “Product Options” section where you can change the header.
Cheers!
Hi there, i am just wondering, do you know if shopkeeper needs to use the wp-json/wp/v2/customers aspect of the website. i am having a problem with bots trying to access this and am planning to block it on the .htaccess file.
Hi, we are not using that in Shopkeeper. Thank you!
Hello there, after one of the latest updates a “shopkeeper dashboard info popup” appeared inside Wordpress backend and is not going to disappear. How to fix this please?
Hi, at the bottom of the popup you should see a “Dismiss” button which once clicked, will close this popup forever. If you don’t see this “Dismiss” button, there is probably some incompatibility with a plugin or script hiding the button.
If you can’t figure it out, we’re waiting for you on support, one of our engineers will be happy to help you:
https://www.getbowtied.com/support/Cheers!
How do I put in accordions in the short description of the product?
Hi, it depends on what plugins and page editor you use.
In any case, you will need to make sure you use a plugin that has an accordion shortcode.
You can use this shortcode anywhere in the content, including in the short product description.
This is just an example: https://wordpress.org/plugins/easy-accordion-free/
Cheers!
I am really disappointed as I have tried to reach out to the team multiple times but no response. I am already on the latest version of shopkeeper theme but wp bakery doesnt gets updated ever. WP balery is stuck at version 6.7 for ages. Please provide me a response as I was promised a lifetime support for WP bakery when it comes to it’s update.
Hi, indeed, we offer lifetime update for WP Bakery. To download the latest version, please download Shopkeeper 3.x.zip from Themeforest (All files and documentation), unzip this package and inside you will find a folder called “Plugins”. Open the plugins.html file and you will find a link where you can download the latest version of WP Bakery which you can install/update manually.
To contact us for support, you must have an active support subscription and your subscription has expired. You can renew it here:
https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045Cheers!
When manually update theme according to your description, the install fails due to lack of style.css in the package “Shopkeeper 3.2.zip”
Hi, that’s because you’re trying to upload the wrong zip.
From Themeforest, download “Installable WordPress file only”. This is the zip that needs to be uploaded to WordPress.
Please also read this article:
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorCheers!
Hi Guys,
Is is it safe to update WooCommerce to 8.1.0? Or better to wait for a theme update?
Thank you
Hi, Shopkeeper is fully compatible with WooCommerce 8.1.0, update without worries.
Cheers!
Thank You Thank you
Hi is it safe to update from 2.9.993 to 3.2 ? Website built with wp-bakery, thanks.
Hi, it’s safe and we recommend to update from 2.9.x to 3.2.
WP Bakery is still supported and will be supported forever.
Cheers!