7059 comments found.
just a quick question does it support multi vedor plugin like Dokan ? I mean I need to use it like marketpace.
Yes, you can use Dokan with this theme.
Hello. When I purchased your theme the page builder & demos were built using WP Bakery. Having finally installed it, I’m finding the demos are only available in Elementor. Am I overlooking something? I do not see any option to import WP Bakery content
Thank you
Elementor is currently the primary page builder for Shopkeeper, but the theme also maintains backward compatibility with WP Bakery. Thank you!
Is it possible to add your search feature as opened, without having to click the magnifying glass sign?
Sure, but you’ll need to add some custom coding.
I’m interested in this theme, Can i have an app for it?
Hi, sure, here the WooCommerce official app: https://play.google.com/store/apps/details?id=com.woocommerce.android&hl=en_US&pli=1
Cheers!
After updating to 3.4 + Woocommerce 8.5.1 shop notifications become classic instead of animated. In «Customize» Notification style set as Animated (Slide out) but in shop notifications are still classic. On previous version 3.3 + Woocommerce 8.3 everything was fine.
Hey!
Our demo is always up to date and at this time uses Shopkeeper 3.4 and WooCommerce 8.5.1, everything works correctly, including the animated notifications.
Please check here: https://shopkeeper-demo.getbowtied.com/
If it doesn’t work the same for you, please contact us on support, a developer will have to check your instance.
https://getbowtied.com/support/Cheers!
Hi, indeed, the problem only occurs with variable products.
We have fixed it and it will appear soon in the new update that we will probably release tomorrow.
Thanks!
Hi, the update that fixes the notification issue on variable products is now available. Please update to version 3.5.
Cheers!
Thank you, after update everything is fine again!
Hello Guys,
Is is safe to update to WooCommerce 8.5.0?
Thank you
I just saw a conflict, my Ajax add to card is automatically turned off, it says: Functionality turned off automatically due to incompatibility with one of the following plugins: WooCommerce Product Add-Ons
I have the latest version of that plugin, so I’m not sure if the theme needs to be updated or it needs another solution, please let me know about this one as well.
Thank You very much
Hi, the theme is compatible with Woo 8.5.0.
Please contact us on support for any problem you have.
Cheers!
The issue I mentioned is the same as “puryushin” in the comment above this comment, in your demo the notification became classic as well, please check it again, I just checked it.
Hi, indeed, the problem only occurs with variable products.
We have fixed it and it will appear soon in the new update that we will probably release tomorrow.
Thanks!
Please confirm that everything is correct on the demo now?
Hello,
Yes, its fixed, so my guess is there would be an update about it?
Thanks
Hi, the update that fixes the notification issue on variable products is now available. Please update to version 3.5.
Cheers!
Hello,
Thank you, its fixed now.
After updating to Version: 3.4, there is an annoying helper tool for ‘Welcome to the Shopkeeper Dashboard!’ that is appearing in the WP-Admin with no way to dismiss it.
Hi, one of the plugins you have installed does not comply with wordpress standards. You can disable them one by one until you find the culprit or contact us on support.
https://getbowtied.com/support/Cheers!
Does the theme allow to have a “read more” button that opens up more context in the description of the category and attribute archives pages?
Hi, it can be achieved with external plugins or custom code. Contact us on support for assistance:
https://getbowtied.com/support/Cheers!
I have version 3.4 (child v2) customize / header / top bar I do not see top bar social icon
Hi, you need to install this plugin:
https://wordpress.org/plugins/shopkeeper-extender/If you can’t figure it out, we’re here:
https://getbowtied.com/support/Cheers!
Thanks, it was what I wanted. but… a another problem: customizing social media account / social media profile/+ add custom icon
Custom icons do not adapt to the color of another icon. I try in svg, png, or wepp format. I want to add Giphy and Rolo.
hello ?
Hi. I had my client purchase the ShopKeeper Theme Support renewal through the website and we’re having an issue figuring out why it doesn’t show the update to support on our account? I’m not sure if the update would go to his account or mine. My account is BWB716 under sales@buffalowebsitebuilder.com. His account is under either sales@admaccessories.com or info@admaccessories.com. Website is admaccessories.com. Any assistance would be greatly appreciated.
Hi, please contact Themeforest directly, for account related questions. We do not have access to their database.
Cheers!
Hi I’ve noticed that in the server log there are continuous warnigs like this: AH01071: Got error ‘PHP message: PHP Warning: Undefined property: stdClass::$link_title in /var/www/vhosts/mydomain.com/httpdocs/wp-content/plugins/shopkeeper-extender/includes/social-media/class-social-media.php on line 528
can you help me?
Hi go to Appereance > Customize, make a small change just enough to enable the “Publish” button then click “Publish”. That warning will disappear from that moment.
Cheers!
Hello,
I’ve sent you a request through support website 5 days ago but didn’t get a reply, did you received it?
Thank you
Hi, we don’t have any tickets with the name “amams”. What name did you use?
Thanks, then its Arash
Hi, unfortunately we didn’t get your message. We had a deliverability problem which we have resolved in the meantime.
Do you mind sending again?
Thanks for your understanding.
No worries, I just sent another request a minute ago, please let me know if you received it.
Thank you
We got it, we’ll reply as soon as possible. Thank you!
Thank you very much
Hi,
I have tried sending a few messages through your support form and I have had no reply.
I am having issues with the filter by attribute widgets not working and that catagories panel is showing ‘uncatagorized’ even tho I have set this to hide empty catagories.
Thanks
Hi, we have received your ticket and David will get back to you as soon as possible.
Cheers!
Hello Guys,
My question is about the mini cart.
On desktop when I click the card icon (on the top) the mini card opens and I can choose if I want to go to cart page by clicking on the go to cart button, BUT on the mobile when I click on the cart icon it takes me straight to the cart page, this became very confusing for my customers and I got several complains.
How can I have this feature that on mobile as well that people can see them mini card by clicking on the cart icon and if they want to go the cart page use the mini cart button and not be forced to straightly go the cart page.
Thank you very much
When I go to support website even after logged in I stock in a page that says: This section is only available to Get Bowtied insiders.
Where I can create a ticket?
Thanks
Hey,
Register for free or login here:
https://getbowtied.com/shopkeeper-contact-our-support-team/Prepare your purchase code, then submit a ticket and one of our engineers will get back to you quickly.
Cheers!
I know where the support page is, as I said when I logged in it keeps me on the same page where it says we have got you back: (https://getbowtied.com/shopkeeper-contact-our-support-team/#memberful_overlay), my problem is I can’t go anywhere else and I’m stocked on the page above, I’ve sent you an email as well, would you please check your email and it sounds I can’t use the support website.
Thank you
Sorry for that, please try again now.
https://getbowtied.com/shopkeeper-contact-our-support-team/Cheers!
No worries, yes its working now, I’ve send my request, I didn’t get a ticket number but I got a confirmation that the message has been sent.
Thanks a lot
Hello,
There is a vulnerability with Woo 8.1.1 Is it safe to update the plugin to 8.3.1 and is compatible with shopkeeper?
Thanks in adavance 
Hi, yes, Shopkeeper is fully compatible with WooCommerce 8.3.1.
Cheers!
Thanks
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi, this theme supports the above, but it’s not a Shopify theme, it’s a WooCommerce theme.
Cheers!
Please advise if your theme can work on an existing shop without lossing the products existing in the shop.
Hi, no worries, you won’t lose any products as long as you use WooCommerce.
Cheers!
Hello Guys,
There is a new WooCommerce Release (8.3.0), is it safe to update it or better to wait for a new theme update?
Thank You
Hi, yes, 100% compatible!
Hi, I noticed that the plugin shopkeeper-extender give me many PHP Warning.
what could it depend on? How can I solve that?
Thank you Davide
Cannot import templates. Keeps asking to retry. My Server has 8GB of RAM and 100GB space. Its a dedicated Server. So it is not low on resources.
Hi, there are several server parameters that need to be checked, please contact us on support:
https://www.getbowtied.com/support/Cheers!
