7265 comments found.
Hi, Is the Cake Shop demo already available for installation or is it still new and will be released?
Hi, the cake shop demo is already available, both for WPBakery and Elementor.
ohh but i can’t see preview here> https://codex-themes.com/thegem/starting_page/cyberweek.php?page=candy-shop
Hi, can you please check now – it should be working (please empty your browser cache).
Hello,
I use two different menus for my bilingual website (German, French). However, the logo at the top left only links to the German start page. Is there a way to integrate a French logo in the French menu that points to the French start page?
Sounds comlicated, but I hope you understand. Thanks in advance.
Joe
Hi Joe, can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, your URL and more details so we can better understand your current setup, thank you.
Hello, I tried to post it there, but my support time expired. 
I would like to use the very cool side-menu of Demo “Digital Agency 02” but I will be using the Demo “Interior & Architecture”. Is that collapsable side menu just a theme setting or is that side menu only available on the Digital Agency Demo? Please advise. Thanks!!
Hi, this menu is available in TheGem, so you can apply it to any demo you select to use.
Last thing: I’d like to use the Yacht Boat Rental Demo, but for a Yacht SALES website. So, not rental related.
1. Are the boat listings items customizable and can more be added so it’s not rental related ?
2. Is it an elementor demo?
I’ve used theGem on quite a few client websites – best theme out there!!
Thank you so much, you are amazing! 1. Sure, you can use it for yacht sales, the rental website is just a demo showing the expandable dynamic capabilities of TheGem 2. Yes, all demos are available both for Elementor and WPBakery
Hi
I just purchased your template, and I have a quick question. I imported the “Interior & Architecture” demo without problem. On the other hand, once installed, I don’t find the “smooth scroll” effect when navigating the page, like in your demo. And can’t find any options to enable smooth scroll or not… How to do ?
regards
Hi, thank you for your purchase. The “smooth scroll” setting is located in Theme Options – General, just scroll down the settings and activate it there. In case of any further questions kindly submit a ticket at codexthemes.ticksy.com
Yes indeed this option should be there, as I saw it in the documentation. But it does not appear in my back office!
https://preprod.royal-jump.datanaute.com/options.pdfI have a second license for your theme and on my other website, the same, the “smooth scroll” option does not appear in the general options
I just sent you a ticket, it will be easier
Hi, we have got your ticket and will reply asap, thank you.
hey how to hide transperent menu in only mobile any code or something else please send me…
Hi, kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and share your purchase code, thank you.
Hi the new update messed up the mega menu. I am not sure if anyone else has mentioned it but I am not sure what to do. My support has expired at this point and I have renewed every year but I don’t want to renew just to get help with an update that caused issues. I have already reached out via your contact form. Hopefully you can help me soon. It looks like the update changed some flex classes. I have updated everything to the latest version.
Hi, we have already replied on your email, kindly check.
Hello, I’m not able to activame my theme. there is an error while trying to activate it. My website here: https://coursier-ci.izipresta.com/
Hi, replied on your email request, kindly check.
Pre Purchased Question
Can import demo of theme features page ?
https://codex-themes.com/thegem/wordpress-woocommerce-theme/theme-features/I just love this features page design
Hi, we confirm, the page is included in demo import.
Hi CodexThemes,
I have a short question. I updated thegem from version 5.9.2 to 5.9.3 and Elementor from 3.16.4 to 3.17.3. After these updates, the website was broken. Instead of my full-width page, everything appeared in a strange-looking box.
What do I need to do to get it working again? Do you have documentation for the update process?
Thanks in advance kasenga
I forgot to mention, that I updated TheGem Theme Elements (for Elementor) too.
Hi Kasenga, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes – we will check your configuration.
Hello
I Have this website
https://masaqbusiness.com/I see that it is not rtl
check images like in background
How I can make it rtl? I dont want to renew support because I think you may help me here please
Hi, kindly contact us via our contact form https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
ok, I contact you .. thanks
I believe I have all the settings correct for the Post Grid Hovers, etc. But it is still showing the default colors. I have cleared out my browser cache and website cache. Thoughts?
https://paste.pics/30fbe96d9e491d413508651341debdd3Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Also having issues after recent update, can’t edit anything with Elementor. Browser shows error Failed to load resource: the server responded with a status of 401 (Unauthorized) admin-ajax.php:1 (support expired)
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check your configuration. Thank you.
I’m having the same issues others are:
After updating, site crashes on critical error, caused by TheGem Theme Elements plugin, since site comes back up when deactivating it.
Already updated theme and plugins to latest versions.
Error in apache logs:
AH01071: Got error ‘PHP message: PHP Fatal error: Attribute “AllowDynamicProperties” must not be repeated in /var/www/vhosts/xxxxxx.com/wp-content/plugins/thegem-elements-elementor/inc/templates/elements/post-info/element.php on line 30’, referer: https://xxxxxxxxx.com/
Can’t send support ticket since my support is expired but my site is also broken after an update, so i hope you understand. thanks.
Hi, sounds like the elements plugin has been installed improperly. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check your configuration. Thank you.
Done, thank you.
Hello Same errors on our sites: critical errors after updating the theme and its extensions… We had to do emergency restores before leaving the old versions, which work very well.
Hi, did you update both TheGem theme and TheGem Elements plugin to the latest version? kindly drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your configuration
Yes, the critical errors occurred after all the elements had been updated: theme and extensions.
Hi, ok, please send us a message via our contact form (see previous message)
Today, I’ve updated the theme to the newest version. Suddenly, there’s a critical error on my website, and I can’t access it. I’ve then tried to disable Elementor and Elementor Pro. I could reaccess my website. Then, I enabled Elementor again and disabled the rest of my plugins individually; when I disabled the The Gem Theme Elements plugin, my website was accessible. Is this issue known to you, and do you know how I can solve this?
Hi, the issue sounds odd and we didn’t get any other requests of this kind. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes and we will check this.
Hi, we would like to know if there is a way to determine the order of the related products on the direct sales. Thanks
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes , provide your purchase code and more details on your request, thank you.
Hi sir,
I know my support has expired, but my website meet an issue with Portfoilo filter (Project details). Everything was Ok 2 months ago, but now the filter of portfolio does not work. I waited & updated some new versions but nothing better. I try some ways with custom field but It does not work. My Theme & plugin Elementor are the lasted version. Here my portfolio page: https://wrapstylevietnam.com/gallery/ Hope you give me a key for this issue. Thank you so much!
Hi, are you running the latest theme and elements plugin version? Kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check your configuration
How Do I change the Large Image of ghe girl with sunglasses on the Creative Fashion Shop theme
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
can you please let us know about a little bit issue we just don’t know after trying too much i need to change the colors of that kind of objects please let us know how to change that images from where please check screen shot we just want to let you know our support is expired previous month but it’s just a little query so please let us know. template name is “Creative Agency Dark” screenshot >> https://ibb.co/ynp7Fr5 ... anyone who can let me know ?
can you please let us know about a little bit issue we just don’t know after trying too much i need to change the colors of that kind of objects please let us know how to change that images from where please check screen shot we just want to let you know our support is expired previous month but it’s just a little query so please let us know. template name is “Creative Agency Dark” screenshot >> https://ibb.co/ynp7Fr5
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL, thank you.
but as i mentioned above our support is expired in past month but we have purchase code that i can give you . but we just need to know that image source from elementor how to change that images because i need to change the colors of that images that works as paralex background on site.
please check your email
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