39341 comments found.
Please, help to transfer license. Just unregistered on one website, but still not able to register on another (error – “The purchase code is already being used on another domain”.) The old site has changed domain name to subdomain (as the main domain expired). Thank you!
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Thanks, all working now.
We’re glad to assist. 
Hi I had a problem with the install, I registered the theme but then I deleted it afterward and went to reinstall and its saying the product code is already used. Does this mean I will have to purchase it again?
Hi,
You can unregister that purchase code for use on a different install.
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Is there no way to use the Event Calendar’s Venue field as dynamic content? All I see is Event Title.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thanks but this is a pre sale question – I’m thinking about buying a new license and need to know about this before I do.
Hi,
Currently there isn’t fully support for the Events Post type in our Layout Builder so the options you see for events are a bit limited. For the Event Venue we don’t have a dynamic fetching option yet I’m afraid.
Thank you. – Abbas
Hi,
I’m working on an Ai SaaS project. It has both subscription and Lifetime deal.
Can I make required pages for both subscription and one-time purchase options with your builder?
Is there any additional plugin required to make it work?
Hello There
We will have to get more context on this query to provide a better response, when it comes to ecommerce, Avada is compatible with WooCommerce plugin and many of its extensions so you will probably need to direct this question towards WooCommerce and they should be able to provide you with a better response, if however the SaaS you are using is going to take care of that, Avada simply works like any other WordPress theme in terms of page creation.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I will be working as a reseller of an Ai Plugin and Script. The developer team of the plugin will provide after login Dashboard for Subscription users, which will be hosted on their server.
I mainly need a landing page, blog pages, Pricing page. Clicking on the subscription page should direct the users to the login/signup pages/checkout pages. Payment gateways are created by them, I just need to fill my Stripe and PayPal Ids there.
However, for onetime or lifetime deals, they are not providing anything.
Thus I need to create a page for this purpose and get the payment with the same gateway.
In addition the users should be able to download the file upon checkout for Lifetime deals.
Please guide the best possible way to setup this with your theme.
Hi,
You can explore some of the WooCommerce Addons for this. They have options for subscriptions. For the one-time purchase option, that is no different than buying a physical product or one time digital product via WooCommerce so that should be possible with WooCommerce.
But like Ammar mentioned above, these are WooCommerce specific queries, you can check with their support team for more clarity. Avada itself is fully compatible with WooCommerce.
Thank you. – Abbas
Hey there, I’d just like to add a recommendation. I’m a fan of this theme and purchased it a couple a times. I normally use the format ’ blog archive layout’ and ‘layout blog’ for archives and such. However I would like to have the related images to be square instead of the default value set by Avada. In general I would like to have 1:1 format for related images but sadly I cannot set the dimensions in this theme. Would it be possible to add this to a new update? Thank you.
Hi,
You can achieve that by using our Post Card element for the blog posts and use Image element within the post card with the aspect ratio setting set to ‘1:1’.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you Abbas. This helped a lot. I used a postcard template ‘Split Blog Post Card 758’ which us great. The only problem is that I cannot change the hover color in the template of the buttons used in this template. I can’t figure out where it is supposed to be. Could you help me out? Thank you for your reply. Best regards, Sophie
Glad to hear you solved that, Soophie.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
New Twitter X icon wasnt appear in Global Options => Social Media Icons , how can i put the new icon in header using social media icons widget?
The only way to solve that is putting this css code
.fa-twitter:before { content: ”\e90b”!important; } .fa-twitter { font-family: awb-icons!important; }
Native alternative?
Regards
Hi,
To view the updated X icon of Twitter, please make sure that you are using Avada v7.11.3. If you have recently updated and the icon is still not visible, please clear all caches.
Thank you. – Abbas
Im using v7.11.3 and the icon is updated in Avada Social links widget. But in Avada Global Options => Social Media => Social Media Icons you cant select new X twitter icon , only you can select old icon (font awesome) and in my case is important because in header im using that, do you understand me? It isnt a cache problem
Hi,
In that case we’d need to take a deeper look.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
ok im only reporting a bug. In my case can resolve that with my firts post custom css but i would like developers to be aware of this issue that may affect more users
Hi
The icon set comes from the Font Awesome 5 set. We have updated the icons used inside Avada builder (example: social media element), Screenshot here. You can use a custom icon for this area
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
The latest update of avada has hidden some of my containers on my site, is there anyway to get them to show?
Hello @tynanholmes
No such change has been introduced in our recent update that should hide your containers in this case, however we will need to take a closer look into your website to provide a more detailed answer, please open a support ticket regarding this with our team and we will reach out further.
Click Here to Get Avada Support
Thanks
-Ammar
Thanks Ammar, Just seems some containers are there on the page builder but not showing on the actual site. I dont have any support license left so cannot make a ticket
Hello @tynanholmes
We will be getting in touch with you ourselves further regarding this, please check your email associated with this account.
Thanks
-Ammar
Hi. If I use a prebuilt site, are all of the Elements, menu, pages, etc., styled with that demo prebuilt style? I’m looking for a more modern, clean and up-to-date style. Thanks.
Hello @guy23
A prebuilt websites what it is, a prebuilt ready to use site which comes with everything that you see in the demo, however you will definitely be able to change this accordingly without any issues as per your own requirements once it’s imported.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Maybe I wasn’t clear. In the demos, do each of them have all of the elements styled like that demo?
Hello @guy23
When you import the demo, yes that is the whole purpose of the prebuilt website, but that does not mean you can not change them at all, the element styles can be changed as per your requirement.
Hope that clears it up.
Thanks
-Ammar
LayerSlider 7.9.5 has been out for about 2 weeks now – any idea when it will be available for download via the theme?
Hi,
This is already on our todo list. Our team will push out the new version for our users as soon as possible.
Thank you. – Abbas
Please check now, our team has made available the 7.9.5 version of LS for Avada users.
Thank you. – Abbas
Pre-Sale Question: Can the church demo https://avada.website/church/ be full-width?
Hi,
Yes. You can toggle the width between Site Width and 100% width freely in Avada no matter what prebuilt site you import.
Please get in touch with our support team if you see issues with this on your project – by creating a support ticket here:
Click Here To Get Avada Support
Thank you. – Abbas
Thank you
We’re glad to assist.
Hi, I am unable to create an account on Avada.com to register and use the theme. When I try to do it by adding my purchase code or linking Envato to obtain the code, in the end, I get this message.
“There was an error when attempting to register your account. The purchase code is already in use on another account.”
I have never created an account on avada.com and I am unable to send any ticket for this issue. PLEASE HELP.
Hi,
As this area is meant for presale queries/generalities, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll sort this out for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Okie. i have sent message on LIVE CHAT
Hi,
Please send a message on the form we linked above so you are connected to our customer support team. The Live chat area is for pre-sale queries and not meant for support.
Thank you. – Abbas
There is only Presales Help form. Where i have sent the message. As i am unable to access AVADA.com hence its support tickets.
Hi,
Please go ahead and use that form still. Explain your issue in detail there and share your purchase code in the message there and once we receive the query, our support team will get back to you as soon as possible.
Thank you. – Abbas
Already did in detail.
Hello @WingleMedia
We will get back to you further in this case.
Thanks
-Ammar
Hi. For some reason widgets are not showing under the Appearance menu and when I go to Live Builder at click the footer area I get the following message:
“The theme you are currently using is not widget-aware, meaning that it has no sidebars that you are able to change. For information on making your theme widget-aware, please follow these instructions.”
I’ve done some testing and it seems to be the Avada Builder plugin that stops the Widgets showing in the menu. I’ve deactivated all plugins off and activated the WP 2021 theme and the Widgets menu option is showing. As soon as I activate Avada Builder the Widgets menu option disappear.
And as soon as I re-activate the Avada theme.
Hi
Please do ensure you enable legacy widgets by going to WordPress admin panel dashboard → Avada → Options → Advanced ⇒ Theme Features.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
when i choose alignment “stretch” and content alignment “flex start” for all columns in the container my content add extra space between . . i iexpect it should align itself from start of column. can u please guide how to make content aalign itself from top and leave extra space in footer of column
Hello @benio2
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, is there a way to filter a portfolio with a URL? If so, how how can I do it?
Hi,
Currently filtering in our Portfolio element is possible based on category/tag. We don’t have a URL based filtering option. Although you could link to the individual category pages for the portfolio which will serve a similar purpose.
Thank you. – Abbas
Hi team. You’re removing woocommerce-result-count from product category. Why? How can I put it back?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
it is possible to get the cart icon below the price in woo product carousel?
Hi,
That should be possible. As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’m having trouble with maintenance mode. I can’t deactivate it because it says: “There was a problem with your action. Please try again or reload the page.” I can’t save anything to the dashboard because of this error.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I’m trying to change the fonts on my website to the Google Font “Bevan” and I’ve changed the Global Options / Heading Typography and saved those settings but they are not reflected on the live website. I’ve not had this issue when using this theme before. Has something changed? Many thanks.
I’ve noticed the fonts only seem to change when in Live Builder but as soon as I save and switch back, the fonts change back.
I can’t even reset all the theme settings?
I’ve done a full clean install, which seems to have resolved this font issue. Fingers crossed…
Hi,
Glad to hear you were able to resolve the issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My support has expired although I’ve been using Avada for a while now and I’ve recently updated the theme to the most up to date version. I have one problem, why does my icons not display? It just doesn’t pick up even after install from iconmoon. All my icons are there but when I choose them from the icon menu drop down it displays my icons as a block for all of them. Please help?
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Is there a plugin that you’d recommend that works with Avada for deleting old revisions? In particular I’d like to be able to delete revisions from portfolio items, as some of my posts have a LOT, but the plugins I’ve tried don’t seem to work for that post type.
If there is a manual way that works better I’m open to recommendations. Thanks.
Hello @urbanstorm
The revisions of Avada works the same way as any other WordPress theme in this case, so you should be able to use any plugin that offers this kind of functionality, however in terms of portfolio please know that it is our own custom post type so may require you to manually remove the revisions in this case.
If you need any further assistance regarding this, please open a support ticket and our team will get back to you as soon as possible
Click Here to Get Avada Support
Thanks
-Ammar
