39341 comments found.
I have 11 licenses. Today suddenly all the sites that have this theme have gone very slow. Now I am sure of this because I disabled other 3rd party plugins and it still was behaving in the same way and most importantly it was with all 11 sites. Anything wrong? Is there a patch coming?
Hi,
We haven’t received such reports so it’s likely something specific to your installs. We’d need to login and investigate further.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hey, wanted to report a bug with your theme that has been around for a while.
Here goes: Every time your theme is updated, the Custom Icons that we’re using on both our 404 and Search pages simply disappear (i.e., they no longer appear on these pages).
To fix the issue, we always have to re-enter the name of the affected custom icons into the Avada theme files named 404.php and search.php. Since this is a theme bug, a support ticket is not being submitted. This bug affects all theme users.
Details (404 Page): https://prnt.sc/EUIMGmEFSVHA
Details (Search Page, No Results): https://prnt.sc/p8vEubrgzsGl
Fix appreciated. Please make sure your code (affecting both the 404.php and search.php files) is updated to allow the carry-over of custom icons every time your theme is updated.
Thank you!
Hi,
Do you have a website where this issue can be seen in action so we can check further?
As this area is meant for presale queries/generalties, please share the details about this issue and access to one of your websites where we can check the issue – by using the form on the following page and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
For future reference, you can reach out to our team by using the form on above page if needed.
Thank you. – Abbas
Hi Abbas. Thank you. We will send you the info next week.
You are most welcome 
Hi
It is not recommended to edit the theme’s core files. With every updated these files get replaced with the new copies added by the theme. If you do want to have such a setup, you can simply make use of the layout builder to do this and use any custom icons as needed (mentioned in our documentation here)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder. Thank you for your advice. We’re fully aware of the implications of modifying core files. As stated before, there’s a bug with Avada and it needs to be fixed.
“Just because the shoe lace is broken, doesn’t mean we have to buy a new pair of shoes.” Meaning, there’s no need to build a new layout to fix the reported bug.
Have you guys performed your own tesing using your own files to validate our finding? To replicate our issue, perform the following steps:
1. Create a set of custom icons.
2. Add one or two of the custom icons created in 1. above to your 404.php and search.php files (add them as new or replace any standard fontawesome icons with custom icons).
3. Update Avada to the next revision level. Note: Patches do not affect this issue.
4. Perform a URL search such that the 404 or “Oops” page will show up on the screen.
5. You will notice the custom icons are not present. They have been wiped out.
As stated before (agreed to with Abbas), we’ll send our info next week.
Thank you!
Hi there,
We’ll await your reply next week to debug this one one your issue sites.
Thank you. – Abbas
Hi, I see in Avada website builder there are 95 prebuilt websites templates. Can I use these templates for multiple websites or I can use just one website template if I purchase the website builder.
Hi there
You can choose to use any of the prebuilt websites at any time. However, remember that according to Envato’s licensing terms and conditions, you need a license per top-level domain install.
Thank you, MB
Hello, I changed a new domain for my website. The Avada theme purchase code shows that it has been used. I saw that it can be changed through https://my.avada.com/licenses/ in the support comments, but I can’t open it. Web page, are there any other solutions?
Hello @Ekko-Huo
I have just checked and can confirm that my.avada.com dashboard is working fine without any issues, can you please try using this from a different browser and see if that helps, if the issue persists, kindly open a support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
I provided key and created an account but i didnt receive an email, also can you refund me the difference as it is on sale and i purchased yesterday
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello.. I would like to create a membership site so that only paid members can see some blog posts.. which membership plugin you recommend with your theme…
Hi,
We haven’t tested such plugins officially but you can pick up any popular WP membership plugin for this.
Thank you. – Abbas
Ok great.. thank you!
You are most welcome
Hi, I have used a theme but when I publish the background of the theme deosn’t show once published, ony shows in editing mode
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, is this theme fully supports Vietnamese language?
Hi,
Yes, Avada can be used with any language without issues. We also offer full compatibility with the popular Polylang and WPML plugins if you need to run a multilingual site.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hello! Does your theme include any modules to manage user roles? especially so that they make publications according to paid membership, type Saas.
Hi,
We don’t have advanced membership/user manager functionality for publications like that. You can use a good 3rd party WP membership plugin for that.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi can i use this across my two sites?
Hello @jooms123
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Currently not on any domain, we had an old domain that let expired but going to use the theme we are unable to login for support (reset password but can’t login). When going to activate it shows another domain is being used, that is wrong and need this updated so we can use the theme that was paid for. Thank you, again login is not working so not sure how to reach out unless I post a comment. To confirm this has been paid but not in use where we would like to use this theme for project.
Hello @Bsys_23
We have given complete control over the user on his overall licenses and where do they want to use it, this is all controlled from the my.avada.com dashboard and you can read more about it here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Not sure what the issue was but was able to unregister the domain, thank you for your help.
Glad we could help
Hello ,
I have been trying to contact you through chat as well as the help center but I haven’t received any mail from your side so far. I have some presales questions as I’m a new user, My question is about the Avada website builder and tour operator theme in particular. 1) Do you have any admin demo? 2) Do you have any Indian payment gateway? 3) Can I display Indian currency in the packages?
Please share contact email for further questions.
Regards,
Hello @Promilauniyal
We have very limited hours on live chat over the weekends and someone from our team will get back to you on weekdays, regarding your queries I will be responding to you below.
1. I am afraid there is no possibility to check the backend admin demo for Avada right now, same goes for every WordPress theme sold here on ThemeForest.
2. We use WooCommerce for the ecommerce integration so you should be able to further see what payment gateways they offer for any specific region.
3. Yes, that is doable as we do support custom fonts as well as Google Fonts.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I have a license and is registred, but when I try to update my avada theme, I get this error: No purchase code was provided.
Why?
I remove a old domain on avada license and works, but now, after update, when I try to edit some page, don’t appers the editors panels
Hello @DyegoPimentel
This is definitely not an issue with our latest version so it could be that your update did not go thru properly in this case, we will suggest you to reinstall your Avada update again once, also try disabling your 3rd party plugins and check, if however the issue persists please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Great theme! Been using this theme for years. Great work!
We appreciate your kind words and continued business.
Thank you. – Abbas
Hello, thanks for your great interface. I bought this theme and am using it for my business at https://paixdieu.vn However, after upgrading to the latest version, I have an error with the menu bar on the mobile version. Even though my support period has expired, is there any way you can take a look and show me how to fix it? Thank you and I look forward to your help.
Hi,
Your current comment is flagged due to an external link. Please do find a screenshot of your comment here.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi ! I have problems with the reCaptcha, I have registered and put the key ods, but it’s not working. I see in the Avada documentation that it is needed to add a reCaptcha element in the form, but although i hace the latest version of Avada, my form elements available are way less than what it appears in the documentation. i have been reported by clients all the spam they are receiving because of this. I have an other project going on but i am not sure if using avada because of this
Hi,
When you say recaptcha is not working, do you get an error message on the page?
If you do have the recaptcha added on the form and you are still receiving submissions, that will be normal if the forms are being submitted by humans. Recaptcha will take care of bots/scripts but if someone is manually going to the page and filling up the form with ads/spam, then it won’t be able to stop that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
i consider it is not working because although i added my key ods in the global options, i can’t add the recaptcha on the form. And although i changed to v2, nothing changed either
Hello There
It appears that you don’t have all the form elements enabled from the builder options, please follow this guide on how you can enable your builder, layout and form elements => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Avada_Builder_Elements
Thanks
-Ammar
Thank you! That was my problem!
Glad to hear we could assist you
In the latest version Breadcrumbs separator does not work!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I need help in unblocking for unused domain; not able to create a ticket for this. Please help
Got it sorted, able to unblock and activate on new domain without issues.
Hello @bsprakash
Glad to hear you have worked this out, if you need any further assistance, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Avada problem with Google AdSense. After updating the theme ads were showing for some time but after some time the ads are not showing anymore.
NOTE: Other themes are working with Google AdSense Ads. Google AdSense ads are displayed when other theme is activated. Google AdSense ads are not displayed when Avada theme is activated.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
PHP 8.0 is not working with the most recent version of the Theme
Hi,
Avada is fully compatible with PHP 8.0. Please see that the issue is not due to a 3rd party plugin not being compatible with PHP 8.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
