21598 comments found.
This is useless theme. When I have uploaded it on our dedicated server and checked it’s speed on GTMetrix. Its super slow.
People can see the screenshot here: https://prnt.sc/oydSmG_PQjFLCan also check on https://gtmetrix.com/reports/ymswebnew.ymswebsol.com/9SUck3Wn/
Additionally when I am trying to edit any page in Elementor it’s super slow..
Totally lost my money by purchasing this theme.. its lost.
I will never advise any person to buy this theme.
Hello!
Your server has huge TTFB https://www.bytecheck.com/results?resource=https%3A%2F%2Fymswebnew.ymswebsol.com%2F – it’s 3500ms, while it should be 350ms.
Talking about the GTMetrix report, you also need to combine CSS files and minify JavaScript.
Please submit a ticket at https://support.dream-theme.com/
Hello,
I can’t find an option to change the subject line of the email received when someone sends a message through the contact form.
I get:
[Feedback from: WEBSITE NAME]
I would like to change to:
New Enquiry from WEBSITE NAME
Can you help? Great Theme so far, thanks!
Hello! Could you please try using the following approach https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/ It should help. You can remove the plugin when the changes are done.
I mean i seems a pretty simple request to be able to change the email subject without having to download a 3rd Party translator plugin? I’ve downloaded the plugin, activated it, located the mail subject line but cannot edit it
I cannot believe i’m the only person wanting to change the contact form subject line from “Feedback”
Hello! As I have mentioned above, you can remove this 3rd party plugin, when the label is adjusted, you don’t need to keep it active. I am sorry, but the theme has lots of labels – we cannot make them all available for editing in Theme Options. The theme will work extremely slow in this case.
If you experience any problems with editing, please submit a ticket under https://support.dream-theme.com/ Thanks!
I bought the theme via guest and the product key is not working
Hello! Pardon, could you please clarify what you mean by buying the theme over guest? Do you mean you bought it from another account? Or is it some website selling our theme?
I used a mail i dont have accses to anymore, but i can proof everything
Hello! Could you please submit a ticket at https://support.dream-theme.com/ using your Item Purchase Code.
i cant even open a ticket w invalid code
Unfortunately, we cannot validate you purchase code right now, please try in 5 minutes
Is there a way to test if one of my Plugins, that i need for the german market, works with your theme? (it not working with my old theme is the reason i need to switch)
Hello! Could you please tell us the name of the plugin? We will check whether there is any feedback from our buyers regarding this plugin.
Hi, its called Germanized from vendidero https://vendidero.de/woocommerce-germanized/features , they add many features to meet the GDPR, my old theme wasn’t able to display a checkbox to make sure that the custumer agreed to terms and condtions and the privacy policy
Hello! We see that some our buyers used this plugin a couple of years ago. But we have no info regarding its compatibility. Maybe you can also ask this plugin developers.
Okay. Thank you 
Why did you kill visual composer on the main demo install?
Hello! The main WPBakery demo is available here https://the7.io/main/
I am looking at a client install and I cant run the demo install unless its elementor but thanks for showing me a deprecated picture of it.
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Lol…. no. I have had about 30 clients buy this. I am out. #useless
Hello!
Sorry, not sure I get what is wrong. We provide support only through https://support.dream-theme.com/ Therefore I have asked you to submit a ticket. Thanks!
“Sorry, not sure I get what is wrong” yeah. I gathered that much.
Hashtags and memes is probably not the best way to communicate with people if you want to be understood and get things done.
There are two “main” demos:
- one for WPBakery Page Builder (formerly Visual Composer): https://the7.io/main/
- and one for Elementor: https://the7.io/elementor-main/
It sounds like you are installing the wrong one.
hi there, i know that my support was end .. but i have upgrade my server to php 8.1 and i have theme layout problem any ideas? thanks. the site is: https://www.gommaindustriale.it/
i have worked on now .. and the problem is only in the homepage??? i can’t understand … 
any ideas?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
thank you for your helpfulness … i think i solved the problem! was the layer slider plugin !!!!
Glad to hear everything is resolved!
How to turn off the vertical menu style on the left?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
I purchased this some years back but didn’t really use it in the domain I had (which I no longer have access to). Is it possible to have my license deactivated so I can install it on a new domain?
Hello!
Please note that according to Envato Standard Licenses: 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
If that was a development copy of your site, you can manage the purchase codes under https://my.the7.io/
welp I’m out of luck. mine is locked. thanks anyway
Hi! If your license is locked, you need to buy a new one.
yea I figured. no thanks appreciate though
“This product is currently out of stock and unavailable.” – this is always shown on product page. I searched woocommerce support and it was mentioned that it has something to do with template. Can you please help?
Hello! It doesn’t depend on a theme. Could you please check product inventory settings. If this is a variable product, please check if its quantity > 0.
How to edit single product display page with wpbakery?
Hello! All available settings are listed here https://guide.the7.io/wpb/user-guide/theme-options/woocommerce/ -> “Product Page” tab. WPBakery allows to edit product description only.
So many other themes allow to edit product page using wpbakery like – https://jmp.sh/5DYPtxi
Does The 7 design have that option?
This option is available with The7. Seems like you haven’t enabled WPBakery editor for Products post type in WPBakery settings https://kb.wpbakery.com/docs/faq/i-can-not-use-wpbakery-page-builder-on-posts-and-custom-posts/ It doesn’t depend on a theme.
Thank you very much. i know it is not and template matter. But you still helped. I really appreciate.
Always welcome!
Trying to find how to change the changing background on the homepage header of the winery template. Thanks.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
I can’t see it in the page elementor editor or the template builder??
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Why not just add the solution here, I’ve seen other people have the same problem. I’ve submitted a ticket.
Hello!
Normally, the appropriate template should be visible in the dropdown list as displayed in the KB article. If it doesn’t work for you, we need to investigate what exactly is wrong. It’s not possible to post such private information as wp-admin credentials here in TF comments section.
Thank you for your understanding.
ok, everyone looking. It’s when you edit a page with elementor and then the navigation pop out on the right is where you change. 5 different places to change 1 page….thank elementor! :/ – A real thanks to the theme support though, very fast response
Always glad to help!
Hi,
How do we override the 7theme “Contact Form Appearance” styles to custom CSS styles in Contact Form 7 (especially the input fields?)
Eg: .wpcf7 textarea { height: 100px; }
I’ve tried a lot, but it’s not working.
Thanks!
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hello, i just install the creative light demo, but i can’t create new case, they don’t have the template of the other. Did I erased something ?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
Hi i am having problem in the pre-made sites, the theme is registered, but when I import the demo i have blank page.
Hi!
Could you please try deactivating third-party plugins. If it doesn’t help, please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Thanks for your help, all works now, was the “Coming Soon” plugin causing the problem.
Glad to hear the problem is resolved!
Updated wordpress and theme, now Revolution slider is showing “Your Slider Revolution License Has Been Deactivated!”
How can i remedy this? Many Thanks.
Hello! Are you able to activate the plugin again under Dashboard -> Plugins? If it doesn’t help, please submit a ticket at https://support.dream-theme.com/
My support has expired. I need the Revolution slider licence.. can you help?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
ISSUE: I am using the Elementor 7Creative Light to get started on my site build, however, I cannot find anywhere where I can change the header and footer templates being used on default pages. It’s like its being hidden by Elementor or something. I’ve just managed to get the header the way I like, but that was manually editing all the instances supplied in the demo. When I create a new page from fresh it goes straight to default ‘7 Design’ with the menu in the middle etc and your logo and I cannot the world of me work this out. When this particular pre-made site template used WP Bakery it was a lot easier.
Hello! Could you please refer to https://support.dream-theme.com/knowledgebase/how-to-edit-elementor-templates/
Thanks. Will give that a whirl.
UPDATE: This doesn’t explain how to alter the main page templates. And hovering over the Edit with Elemental button does not reveal a sub-menu as described in the link you posted. For example the main homepage on this particular pre-installed website, is using a page template called Elementor Full Width, for example. However it is nowhere to be found to edit as described in that above posted link to their documentation. When you look in the page templates section of the Theme Builder there’s nothing there matching the name of the template selectable on the pages. Its weird.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Thanks. Appreciated. I’ve raised a ticket #138135.
Thank you!
I am a long long time The7 user and I highly recommend the below: -Add Elementor libraries for fast and easy drag and drop building sections. -Have a yearly subscription option (Unlimited Websites). -New demos with modern design approach.
Hope the team will take into consideration.
Hello! Thank you for your suggestions!
Talking about the subscriptions, I am afraid all license rules are established by Envato, and not themes authors.
Hi Dose your theme has Pre Built Sections Library for ELEMENTOR?
Hello! This section is available only in case you use Elementor Pro. But we have our own demo content/layouts importer https://guide.the7.io/elementor/user-guide/the7-dashboard/pre-made-websites#single-page
Can you please email me WPBakery version 7.2? There is a medium-risk vunerability for WPBakery versions less than 7.2, and the version released with The7 theme version 11.9.3 is still WPBakery version 7.1. Thanks.
Hello! We will deliver ver.7.2 as soon as it is tested with the theme. Talking about the fixes, we don’t see any vulnerabilities mentioned in its change log https://kb.wpbakery.com/docs/preface/release-notes/
- The Plugin “WPBakery Page Builder” needs an upgrade (7.1 -> 7.2).
Perhaps they don’t list vunerability fixes in their changelog?
Actually, I see you have released WPBakery 7.2 now, thanks! Update was successful.
Glad to hear that!
Hi,
1. What is the best way to add custom CSS on your theme when we are working with the Elementor free version?
2. Generally, what is the best way to add custom CSS to your theme?
Thanks!
Hello!
You can add custom CSS into Appearance -> Customize -> Custom CSS. This location is available no matter what page builder you are using.
