6689 comments found.
Hello, we want to buy a new license for this demo https://xstore.8theme.com/elementor/demos/real-estate/shop/. Can we have a demo mode to see how we are adding the properties in the backend before we buy it?
Hello, Georgegalazios,
We appreciate your interest in XStore.
We are pleased to inform you that you have the option to purchase our theme and evaluate its performance on your staging site for a period of 7 days. Should the theme not meet your expectations within this trial period, we assure you of our commitment to process a full refund.
Please do not hesitate to reach out to us for any presale inquiries you may have. Our team is dedicated to providing you with the support you need.
Kind Regards,
8theme team
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Hi, I use Drinks demo, but not add to cart button in the product page?
Hello, Kenkwok,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Kindly navigate to the Theme Options, proceed to WooCommerce, then select Shop, followed by Catalog Mode, and ensure that you disable the Catalog Mode.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, may I know is that all your theme can generate mega menu? I am currently using one of the theme but I can’t create mega menu.
Hello, @mcreativedept,
Thank you for using our theme and for contacting us.
Should you be interested in creating a mega menu, we kindly invite you to consult our theme documentation, which provides detailed instructions on the process. https://xstore.helpscoutdocs.com/article/27-mega-menu
We trust this will be of assistance to you.
Warm regards,
The 8Theme Team.
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Nvm
Hi,
I have an issue with the main header of my Xstore Theme after it was updated to the latest version of XSTORE theme 9.2.5. The issue is tat there is no spacing between menu items in the main menu area, social Media icons and the advert area right below the main menu does not accept changes to its BG color. I have tried to correct them under header theme options but any changes I make do not take effect. See below link with demo on issues - https://prnt.sc/w5srvDh0JpWc Kindly advise on what could be the issues and how best I can correct them?Hello, @austin55,
Thank you for contacting us and for using XStore.
Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area of the topic on our Support Forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR contact us via the contact form on this page – https://themeforest.net/user/8theme -This will allow us to review your settings and better understand the issue at hand.
Thank you for your cooperation.
Kind Regards,
8theme team.
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Too many issues to solve on this theme, it’s frustrating.
Another issue is that you limit how many times we request support, this is unacceptable. I tried to open new topic on your support site and it says “Oops, you have reached the limit…” after 7 requests… WTF?
We have few issues that needs to be fixed ASAP. 1. Product Data block on Product Edit page is missing the content for Subscriptions Tab (All Products Subscriptions plugin). 2. Category page has some Out Of Stock items and only the Product Title is still clickable but image is not. 3. Out Of Stock items can still be added to cart even after disabling it on WooCommerce > Settings > Products.
Hello, Yossefelbaz,
Thank you for contacting us and for using XStore.
Kindly proceed to post your queries on our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/ .
Thank you for your cooperation.
Kind Regards,
8theme team
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We updated the Theme and the core, and now the STATIC BLOCK is not there anymore!!!!! THE SAME ISSUE WITH ALL!! PLEASE WRITE US WHY?????
Hello, Ohanyan,
Thank you for getting in touch with us.
We would like to inform you that a simple theme update should not cause significant issues. In order to better understand the situation that has occurred with your website, we kindly request that you reach out to us through our contact form on this page by email – https://themeforest.net/user/8theme . Please provide a link to your site and temporary access credentials to the admin panel.
Additionally, it would be helpful if you could specify the version number of the theme you were using prior to the update.
Your cooperation is greatly appreciated, and we are committed to resolving any problems promptly.
Kind Regards,
8theme team
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The update making it disappear the static block part of the site. In the settings the static block is enabled but not appearing
Hello, Ohanyan,
We appreciate your prompt response.
Upon review, we have determined that the issue you reported is not present on our test sites. To address your concern effectively, it is necessary for us to examine the settings on your specific site. We kindly request that you reach out to us via email to facilitate a thorough investigation. Please use the following contact link to get in touch with our support team: https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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We have a Woocommerce site we have nearli 8000K product and we want to do it with 7 language. I dont use generally additional info in many themes. line in woodmart extra fileds images and video and so on. for this huge data we should reduce some variables and post meta. I found nearly 1.5M blank data in postmeta can you help us to optimize the site and use your theme?
Hello, Abdo_nahas,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We have customers with a substantial number of products. Should you require personalized assistance, we are able to offer support through our paid customization service. Please feel free to reach out via the following link – https://www.8theme.com/account/#etheme_customization_panel – and we can discuss the details further.
Our aim is to craft a design that not only meets your expectations but also elevates the aesthetic and operational aspects of your website.
We thank you for your understanding and look forward to the opportunity to assist you further.
Kind Regards,
8theme team
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Hey Team,
I know my support ended for this item, but i am facing a serious issue, and i do not know if it is intentional by the developer. Let me hope not.
After the recent update of the theme, this happened:
1: Page titles are missing for non-logged in users, but they are visible when one is logged in. And this is the same for the search engines; they are not picking the titles.
2: Page descriptions are missing for non-logged in users, but they are visible when one is logged in. And this is the same for the search engines; they are not picking up the descriptions.
Kindly help me here solve this mess. Thank you.
Hello, Hostnetug,
We have not received any reports of this issue from other customers. It appears that the problem is not evident to users who are logged in, leading us to believe that it may be related to a caching issue, which could cause a corrupted cached version to be displayed to users who are not logged in. We kindly ask that you clear all caches, including those related to plugins, the server, any CDN services, and your browser, and then re-evaluate the situation.
Should the issue persist, please reach out to us through the contact form available at https://themeforest.net/user/8theme or via email. When you do, please include a detailed description of the problem, accompanied by screenshots, and provide the URL of your site for further assistance.
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8theme team
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Does all the demo included for elementor page builder are using new flex container?
Hello, Manishsingh09,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Currently, most of our customers are used to sections, so Flexbox Container was not activated while creating our demos yet.
Don’t worry, Elementor released an option to convert sections to a new flexbox container with just one click. Head up to section settings and you can find the Convert button https://prnt.sc/7gxSk7YuThms in Layout in Elementor Panel. Once you click on this button, a copy of the container containing widgets will be created underneath the section. Also, you can find the same settings in Page Settings that will help you to convert all sections on the page to Elementor Flexbox Containers.
Thank you for your notice and recommendations.
Kind Regards,
8theme team
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Thanks for the rely
I can’t do the live paste of the element to my website, why?
Hello, Mcreativedept,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ (register your account using purchase code – https://www.8theme.com/registration ).
Thank you for your cooperation and we look forward to hearing from you soon via the forum.
Kind Regards,
8theme team
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Hi, I know my support has expired, I’m very satisfied with the theme, everything worked like a charm until now, but this looks like a bug after the latest update.
I’m using the Facebook plugin for Woocommerce, and the last few days the website is unable to save any edits on the product pages. If I disable the Facebook plugin the edits work as usual, but this didn’t happen last week before I updated to the latest xStore version (the Facebook plugin didn’t have any recent update). I tried on 2 different computers with 2 different browsers, the “update” button doesn’t work.
Please be kind and check it out, the Facebook for Woocommerce is a big deal (the original plugin made by Facebook), I guess many people sync the products to their Facebook pages to run ads there. TIA
Hello, Brewtal,
Thank you for getting in touch with us.
We would like to inform you that our support team is prepared to investigate the issue you have encountered. To facilitate this process, please reach out to our support team by visiting the following links:
- XStore WordPress Support Forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ - Guide on How to Renew Support Period: https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
At present, we have identified the problem as a bug associated with the plugin.
Kind Regards,
8theme team
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Hi y buy the licence and install the theme in a directory in my server. But in the final version i go to migrate the theme for the root directory. It make any licence issue?
Hello, Ralphdouglas,
Thank you for getting in touch with us.
Please read this article – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Product Card Quick Buy
Does your theme support ultra fast “add to cart” like this theme:
https://themeforest.net/item/tastydaily-grocery-store-food-woocommerce-theme/48790891?s_rank=1Demo: https://parkofideas.com/tastydaily/demo/shop/
Just click on the “add to cart symbol”
for reference: www.bringmeister.de
Thanks for your Feedback!
Hello, Benklingston,
Thank you for your interest in our theme.
We have Ajax add to cart, for example here – https://xstore.8theme.com/elementor/demos/minimal-electronics/shop/
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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8theme team
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Hi Rose_Tyler,
i know…i need for a project to fill in the cart in a very fast way…and it should work on mobile very good…some stores (grocery, food, delivery services, medical supplies, restaurants etc.) dont want their customers to go on a single product page…just fill in cart from shop page an send the order…
Can your ajax add to cart be adjusted to work in a way live tastydaily theme? -> the usability is outstanding on desktop and especially mobil (mobil first approach) -> 80% traffic comes from mobile now
these WC themes also have nice, slick GUI but not performant (every click on + or minus leads to an ajax request and loading time…):
https://klbtheme.com/blonwe/organic/shop/?filter_cat=25 https://el3.thembaydev.com/greenmart_fresh/product-category/fruit/page/2/ https://borobazar.redq.io/Kind regars
Hello, Benklingston,
We appreciate your prompt response.
Here is our Shop page example – https://xstore.8theme.com/elementor/demos/grocery-market/shop We would like to inform you that the speed at which Ajax adds items to the cart is contingent upon the response time of the server and the configuration of the database structure. Our theme initiates requests to your database and awaits its response. Therefore, it will be fast depending on your the server’s response time.
Should you have any further inquiries, we kindly request that you reach out to us directly through email by utilizing the contact form available on our page: https://themeforest.net/user/8theme
Kind Regards,
8theme team
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Hello! There is a problem: If I try to add or edit post or add or edit page, blank white page is returned.
Please can you check?
Hello, @eggeno,
Thank you for contacting us and for using XStore.
We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persist, Please contact us via the contact form on this page – https://themeforest.net/user/8theme Or by the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ – Provide the URL of your site and temporary wp-admin access, so we can take a closer look at your settings and Help you.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team.
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Hello! I have write you at this link https://themeforest.net/user/8theme
I await for a response. Regards!
Hello, Eggeno,
Thank you for your cooperation.
Kind Regards,
8theme team
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I have problem with xstore core and elementor plugins. If xstore core plugin is turned on, I cannot edit pages by elementor. Instead of seeing page editor I see blank page
Hello, @printwoodco,
We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persist we would appreciate it if you could create temporary wp-admin access and share the details via the private content area on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will allow us to review your settings and better understand the issue at hand.
Thank you for your cooperation
Kind Regards,
8theme team.
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hi author! after install version theme 9.2.4, my dashboard not show static block??? How to fix it. thank you
Hello, @daisywebs,
Thank you for contacting us and for using XStore.
We would appreciate it if you could create temporary wp-admin access and share the details via the private content area on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will allow us to review your settings and better understand the issue at hand and also let us know, which demo you wish to import on your site.
Thank you for your cooperation
Kind Regards,
8theme team.
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Pre-Buy Question
I saw a bug in your demo…that is when we open website in Mobile then the menu automatically closes itself as we click on any parent menu…means Suppose we have a menu named “Bike” in bikes menu their are 5 submenu…so when in mobile we click on parent menu and click on “Bike” then instead of showing the sub menus the menu canvas closes itself..then again we have to click on Hamburger menu icon to access the sub menu….......Is their any solution to this issue?
Awaiting your reply Thanks
Hello,
Thank you for getting in touch with us.
Please provide URL of the demo, so we can fix it there (Theme Options > Header Builder > Mobile menu > Dropdown Opening Action).
Kind Regards,
8theme team
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Hello! I have 2 questions:
1. Is the latest theme release 100% compatible with wordpress 6.3.2? Before updating I want to make sure there are no problems.
2. Is it possible to include swipe down or swipe left in the fake sale popup?
Thanks in advance Regards
Hello, Eggeno,
Thank you for getting in touch with us.
1/ Yes. If you find any problem, contact us – https://themeforest.net/user/8theme and you will get help.
2/ Currently these animations are available – https://prnt.sc/xbHu55pncwkz If you want to add more, please post a request to our dev team via this page – https://www.8theme.com/taskboard/
We hope this information is helpful.
Kind Regards,
8theme team
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Ok thank you! Regarding point 2 maybe I didn’t explain well. There is a way to swipe left or swipe down so that when a user from mobile touches the fake sale popup, the popup is hidden. Kind of like you do with notifications on the smartphone.
I hope I explained it better! Regards
Hello, Eggeno,
Thank you for your response.
Please post your request on this page – https://www.8theme.com/taskboard/ , so our dev team read it.
Kind Regards,
8theme team
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OK! Thank you
I was import theme dumy data but some part of theme not uploaded.like product variation and header not import properly. Footer not display proper.
Hello, @aeroengineer54,
Thank you for contacting us and for using XStore.
We would appreciate it if you could create temporary wp-admin access and share the details via the private content area on our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ -This will allow us to review your settings and better understand the issue at hand and also let us know, which demo you wish to import on your site.
Additionally, you can read our theme documentation about demo import: https://xstore.helpscoutdocs.com/article/34-demo-content
Kind Regards,
8theme team.
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